# Page 4 | Meltwater Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Meltwater the right Social Media Analytics Tools solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123153/Meltwater/reviews --- Meltwater 4 (96) [View alternatives](https://www.capterra.com/p/123153/Meltwater/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Meltwater ## Showing most helpful reviews Showing 76-96 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria B. Social Media Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Solid, easy to use and no real issues." July 25, 2019 5.0 Pros I used the Search function of Sysomos for sourcing influencers for digital marketing campaigns. I really enjoyed using this tool, I found it very user-friendly and never encountered any issues nor bugs when using it. It works mostly on the boolean search function and you can also do social listening, map out influencers, and search by keywords/phrases in a user's Twitter bio. I found the tool super accurate and never encountered any issues using it. There's a lot more you can do with this tool but this is mainly what I used it for. Cons I have no real cons for this tool. Just brush up on your boolean stuff! Review Source VR Verified Reviewer プランナー Internet Used the software for: 2+ years ### "ソーシャルリスニングにおいて総合的に優れた製品" December 27, 2022 4.0 Pros ・特筆すべき事項は、直感的な操作で、誰でも簡単に、十分なアウトプットが得られるところ・これにより、プロモーションのソーシャルメディアへの波及効果を計測したり、ソーシャルメディアを活用したプロモーションプランニングが非常に容易になる Cons 多様なメディアチャンネルを機能的には網羅しているが、その実、Twitterのみを対象とした分析に終始することが多い（集計条件によるが、他のメディアは十分なサンプル数が得られないことが多いため） Review Source BD Becky D. Social Media Manager Consumer Goods Used the software for: 2+ years ### "Useful but not as was sold to us" August 26, 2022 3.0 Pros Social listening tools are useful once you set them up. The insights for social media platforms are useful Cons Social listening tools are great in principle, but you need a comprehensive understanding of boolean search parameters, and although we were offered support from our account manager, this didn't actually come about Review Source VR Verified Reviewer Communications Manager Marketing and Advertising Used the software for: Less than 6 months ### "Sysomos is great- if you have a lot of time for training" January 17, 2020 4.0 We used Sysomos Heartbeat for social listening and lead gen. It was useful but also difficult to learn. Pros I liked the customized dashboards and reports for media clips and the way you could sync with social media. I used this for a real estate company and was able to follow conversations about moving to the area and ping people with the real estate company info. It was very helpful for lead gen. Cons There are almost too many features. I found the customer support great but also necessary because the product could feel clunky and there is a lot to figure out. Steep learning curve for sure. Review Source Christin G. Research Analyst Marketing and Advertising Used the software for: 6-12 months ### "Great for general media audits" February 12, 2019 4.0 Pros I like that you can go up to 2 years back to get news stories Cons The social listening component is a little lacking, I would only recommend this for news stories/media stats Review Source Sandy M. Director of Marketing Education Management Used the software for: Less than 6 months ### "I'm a beginner" September 26, 2019 5.0 I am releasing an important press release this week and our rep at Meltwater helped me learn how to create a media list and set up a newswire release. Pros I am impressed so far with Meltwater. It seems there are a lot of capabilities and I think it will really help with my PR efforts. Cons There are so many functionalities that it can be a little hard to create a media list, there are a lot of options. However, our rep helped me! Review Source MW Michael W. Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Meltwater Review" October 6, 2020 5.0 It's been great. The customer service and walkthrough they provided was great customer service. Pros It's a one-size-fits-all for running social channels. The ability to schedule, check analytics and build lists is unmatched. Cons There's not much not to like. I do wish that meltwater app and meltwater engaged were within the same platform for ease of use. Review Source Response from Meltwater November 2, 2020 Hi Michael, we are very happy to have provided you with such a positive experience! We will pass your feedback along to the team. ST Serenity T. Managing Director Management Consulting Used the software for: Less than 6 months ### "Affordable, but terrible customer service and sales overpromises/underlivers" October 28, 2019 2.0 Once I signed my contract, it took several weeks to even get a login. The payment terms I had negotiated were also thrown out the window. I like the idea of Meltwater, but I don't like the dishonesty and disorganization of the company nor do I like being deceived - maybe this is why it's so cheap. Pros Meltwater does the bare minimum of what you need it to do for media monitoring and reporting. The price is pretty low so in budget. Cons Sales and customer service are not high quality Reason for choosing Meltwater Price Review Source Cole R. Communications Manager Gambling & Casinos Used the software for: Less than 6 months ### "Valuable in the Right Hands" November 14, 2018 4.0 Pros Meltwater has a veritable boatload of functionality that allows media professionals to track coverage, pull reports, and boost PR presence. Cons The only downside here is the learning curve. There's a vast amount of functions, but they can be difficult to remember. Ample training is needed to get a full grasp, but once that's compelte it's a really valuable tool. Review Source EP Elaine P. Free lance writer Real Estate Used the software for: Less than 6 months ### "Excellent customer service" October 29, 2020 5.0 As an independent contractor, I am not familiar with the overall experience for Corcoran GL. I do know that the analytics are very good. Pros As a free lance writer, I am not an employee of Corcoran Global Living and was not involved in the purchase, cost analysis or review of the software. However, from the very beginning, \[SENSITIVE CONTENT HIDDEN\] and staff have been available and pro-active to ensure a smooth operation. My skills are more literary and less technological (very much so), so I appreciate the help and the patience. Cons I haven't encountered any dislikes. So far, so good. Review Source Response from Meltwater November 2, 2020 Elaine, thank you for your kind review; we are happy to pass along your comments to the team. Please don't hesitate to reach out if there's anything additional we can do for you. RG Rafe G. Co-owner Marketing and Advertising Used the software for: Less than 6 months ### "Easy and fast to track down journalists, pitch them, and increase the possibility of media coverage" May 16, 2019 5.0 MW delivers better functionality than Cision and also allows me to work faster and more effectively Pros MW is quick and simple to figure out, and if there's a glitch, their chat feature can address your issue within minutes! Cons It would be great if I'd be able to organize and divide long lists of results for targeted journalist searches into shorter sub lists. Review Source AK Anna K. Marketing Real Estate Used the software for: 6-12 months ### "Not the Best PR Tracking System Out There" December 29, 2020 3.0 Our experience with Meltwater was just okay. We ended up switching to Signal AI due to the machine learning that they were able to do to make sure the PR results we were seeing were accurate and up-to-date. Pros Meltwater has a clean dashboard/homepage and a pretty good customer service team, but there were more cons than there were pros in my experience with the software. Cons A lot of the times our saved searches for PR tracking would bring in irrelevant publication results that we couldn't use as actual results. When it came to using the service as a contact database, a lot of the contact information we'd come across was out of date. They have potential as a service, but for our needs they aren't the best option. Review Source AR Amy R. Senior Account Executive Public Relations and Communications Used the software for: 6-12 months ### "Media Platform " March 26, 2020 3.0 It was a good platform for tracking data and finding new resources Pros A complex platform with the abilities to showcase great insight for communications and media professionals Cons A lot of features and functions, sometimes not so intuitive or easy to use. Not much mobile functionality either. Review Source RB Ron B. Communications Analyst Higher Education Used the software for: I used a free trial ### "Meltwater Review " December 3, 2020 5.0 Overall, this was a great platform to use to better realize a fully encompassing social strategy: Social Media management, increased responsiveness, better reporting, and the previously mentioned social listening! Pros The social listening component of this management platform is top notch, as it allowed for us to search out mentions of our company (good or bad) on social without having been specifically tagged. That's great! Cons Frankly, the cost was a little on the higher-end for organizations that do not have a lot of extra budget for social media management and analytics. Reason for choosing Meltwater Again, I go back to some of the listening components, which were great! Review Source CY Chad Y. PR Manager Gambling & Casinos Used the software for: 2+ years ### "Great software " March 25, 2021 5.0 It's a great software that allows us to track our mentions across the media. It's helpful in reporting. Pros The interface is easy to navigate around making the customer experience enjoyable. Cons There aren't many cons bar the cost for the little time it gets used. Review Source Koketso K. CRM Consultant/Developer Computer Software Used the software for: Less than 6 months ### "null" July 3, 2017 5.0 Review Source KC Kate C. Social Media Manager Used the software for: 1-2 years ### "Excellent Twitter social media hashtag tracking tool" December 11, 2017 5.0 Pros Sysomos is a great tool for understanding the reach of your social media hashtags. It also measures engagement, which not all other tools do. Cons Excellent with Twitter, but not much access to other social media sites, such as Facebook, or blogs. Review Source AM Amel M. Marketing Analyst Marketing and Advertising Used the software for: I used a free trial ### "Freemium - Likealyzer " August 30, 2019 4.0 Pros I used the freemium likealyzer for social media. It was really helpful to analyze my client social media data and their competitor too. Cons The only cons is that there is some maintenance in the site for 3 days now. Review Source JS Jason S. web manager and information architect Higher Education Used the software for: ### "null" April 24, 2018 3.0 Review Source BS Briana S. Social Media Manager Marketing and Advertising Used the software for: Less than 6 months ### "Still trying to figure it out." November 7, 2019 3.0 I have to think that my issues with Meltwater are user error because I have heard good things about it, which is why we pay for it in the first place. Pros The ability to export data to share with clients is fantastic. Cons Meltwater almost never "finds" all the news articles it should be locating. I find myself googling things and having to "add articles" to my lists every time I write a report. Review Source AS Andrea S. Communications Specialist Government Administration Used the software for: Less than 6 months ### "Easy to search" September 9, 2019 5.0 Pros I use this for news updates without our organization. Searching is easy across multiple mediums. Cons I haven’t delved deep enough to find much I don’t like. There was some difficulty in sending newsletters with formatting and link capabilities but we are in the process of figuring that out. Review Source Similar Products Featured