# Page 3 | Meltwater Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Meltwater the right Social Media Analytics Tools solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123153/Meltwater/reviews --- Meltwater 4 (96) [View alternatives](https://www.capterra.com/p/123153/Meltwater/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Meltwater ## Showing most helpful reviews Showing 51-75 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Strategic Account Manager Internet Used the software for: Less than 6 months ### "Good system for long time users, better software is now available for the price" April 9, 2018 3.0 Enhanced view into what real people are saying about a given topic Pros Sysomos has historically been a top choice for major brands -- especially in the early days of social listening. They were an earlier provider of advanced listening software that offered a lot of functionality to help forward thinking brands finally make sense of how social media conversations could help them market better. Even today, they have a wide range of features that, at least partially, integrate together Cons They've lost a few steps over the last 3-4 years. Couple a piecemeal corporate history (acquired by PRnewswire, then spun off as an independent operating entity) with an acquisition-based strategy for refreshing their product set and your left with a somewhat integrated grouping of product offerings from messaging to on-demand search to ongoing listening that, in theory, could help you centralize social media operations with a single vendor. In practice, none of their standalone solutions would survive alone in the wild against more agile, innovative competition. Even full-suite users find data consistency challenges continuing to surface alongside a continued requirement to separately log into several distinct solutions Review Source VR Verified Reviewer Comms Specialist Sporting Goods Used the software for: 1-2 years ### "Keep tabs on your company online." December 7, 2019 5.0 Meltwater has given me the ability to monitor what is being said about my company in one place. Pros It provides a very useful spread of information regarding everything that is being said about your company. Cons Not all packages are necessary and they will try to up-sell you. Granted that's just another part of business. Review Source VR Verified Reviewer Information & Research Analyst Used the software for: 6-12 months ### "I really enjoyed using Sysomos! It was easy to get set up and researching for our office." March 7, 2018 5.0 It assisted with understanding customer needs, how they use our product, and developing our line. Pros It helped organize and visually represent data for our online presence, determine how to expand our product line, and track customer sentiment. It is quite robust. If you really get it going you can track industry activity as it starts to trend. Cons It took a while to learn. There are videos to assist, and but the system is quite robust. It is on the pricey side. Review Source DS Danielle S. Social Media Manager Higher Education Used the software for: 2+ years ### "Great for social listening" March 2, 2021 4.0 Overall, this is a great tool for a PR and social media person to share and inform their work. Instead of doing a lot of manual searches online and on social media, you can get daily mentions in one simple email digest. It's a big time-saver. Pros I primarily use this software to keep an eye on the brand in the media for social media purposes. I like that I get a daily digest every morning at 9:30 am that helps me identify opportunities to engage with online users during the day. Cons The user experience design could use some improvement. Review Source EM Ed M. Director of Marketing and Communications Marketing and Advertising Used the software for: 2+ years ### "Meltwater - Media Outreach" August 12, 2021 4.0 Customer Service is TOPS - \[SENSITIVE CONTENT\] my rep, is always on the ball! Pros The ease with which to send a press release on the National newswire. Cons The more options they add to the program the more expensive it becomes - there is a lot that I am unfamiliar with nor have the time or money to explore. Review Source Julie G. Communications Specialist Law Practice Used the software for: 2+ years ### "Meltwater does the trick" November 13, 2018 3.0 We continue to renew our contract with Meltwater, because, compared to competitors, the service is financially feasible. The interface upgrades have also kept us happy. Overall, Meltwater helps us distribute news effectively and that's exactly what its supposed to do. Pros Meltwater has made A LOT of improvements to their user interface recently. Building lists has gotten a lot eaiser and quicker. I'm able to quickly scan and select thousands of contacts. Cons Meltwater's customer service leaves something to desire. In the four years that I've used the platform, my service rep has changed at least a half-dozen times. Each new person wants to connect to see how things are going, but most of the time they just try to sell us on something new. They are not concerned with understanding our business. Review Source Courtney C. Staff Writer, TheBoot.com Entertainment Used the software for: 1-2 years ### "Easy Contact Lists" August 4, 2019 5.0 Great option for press release distribution. I like being able to create targeted media lists and scheduling releases. Pros I like how easy it is to gather lists of relevant media in my area and field. Depending on who I want to target I am able to modify a list and make sure my release and information is reaching the right group of people. Cons My only cons come from the other side of the software. I receive a fair number of releases that aren't relevant to what I cover. It isn't a software error, it is user error with people not knowing how to create their lists. Review Source VR Verified Reviewer Writer/Content Creator/Public Relations Consultant Public Relations and Communications Used the software for: 1-2 years ### "Meltwater makes media relations and PR easier" April 27, 2019 5.0 Meltwater really helps with media relations. It helps you target the right journalists for your news. If you do media outreach, you really need Meltwater. Pros What you can do with Meltwater you can't do with Cision. It's much easier to use and allows you to see who viewed your pitch so you can decide how to follow up. It makes media relations less of a thankless chore by helping you decide where to focus your efforts. Cons It's a little confusing to use. Once you have a tutorial, it's easier, of course, but I wouldn't say it's intuitive. Review Source AD Ana D. PR & Communication Manager CEE/Europe Pharmaceuticals Used the software for: 2+ years ### "Review on Meltwater collaboration" March 25, 2021 5.0 Pros Most relevant features are related to the fact that we could (relatively) easy see how our messages (key ones) were taken over by the media and the way these were interpreted. The universe around key topics and the geographical span. Cons Reports for certain topics. Not a digest with all media impacts, but a narrative, to also include metrics for positive/negative/neutral articles. Review Source Deborah H. Sales Development Representative Computer Software Used the software for: 6-12 months ### "Awesome PR and social media tracking " February 3, 2019 5.0 Pros Used this to track client placements, as well as find contact details for reporters / editors. Easy to navigate, and our team could easily customize the specific dashboards. Cons Definitely can need some training to get up and working. We had our account managers come in to train up the team. Review Source VR Verified Reviewer Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Social Listening made Easy and Fun" August 18, 2019 4.0 As a strategist in an international marketing and advertising agency, Sysomos was a crucial tool to gauge and extract information from social platforms and update our clients and also use the gathered insights for our campaigns. It is recommended as it gives an integrated platform to get social analytics and create actionable customer engagement opportunities. Pros Sysomos is a comprehensive software that gives a complete overview to get insights from social listening. it also has features that enable visualising data in diagrams and charts to get more information from the data. Cons Sometimes it can get confusing as the format and layout might get a little cluttered and not so easy to use. Review Source DG Dawn G. Owner Retail Used the software for: Less than 6 months ### "Simple Intuitive Social Media Monitoring" January 29, 2021 5.0 If you are new to social media marketing and need a software that is easy to follow, Meltwater is one of the best on the market. It will give you all of the tools you need to effectively take your social media presence to the next level by comparing previous posts and finding what truly works best for your brand. Pros I'm a business owner for a small ecommerce based business. Social media is a huge part of our advertising and it's extremely time consuming to manage entirely on my own. This software allows me to view important analytics in one place. The interface is extremely intuitive and very easy to use. Everything you "need" to know is on the front page. You can see everything from mentions to impressions and new followers all in one place. They even have a "positivity percentage" and "competitive rank" that compares your audience reaction to others in a similar field. Cons I've used quite a few social media marketing tools. This one is simple- and that's one thing I really like about it. But I'd like to see a few more options. I really wish I could find a software that allowed me to both manage and monitor in the same application. But, alas, I can only find softwares that do one or the other. Review Source Response from Meltwater February 3, 2021 Hi Dawn, thank you for your positive review! We're glad you find such value in our products. We do offer a streamlined solutions to social media management and social listening in one platform, so I encourage you to connect with your account rep! GM Gaurav M. Manager Analytics Online Media Used the software for: 2+ years ### "An awesome Social Media Listening tool for Twitter" February 14, 2017 4.0 I have been using Sysomos for almost 2 years and it has never failed to surprise me. The tool is fun to work with Twitter data however it lags when we are looking for Facebook, Blogs, Forums and Instagram mentions. The tool is good for realtime campaign monitoring. Downside: The customer support is not that responsive when you encounter any issue with tool like data lapse etc. Overall it is good product when your prime focus is to monitor Twitter conversations on web. Pros 1\. Strong Twitter Monitoring 2. Effective Real Time Tracking Cons 1\. Poor customer support 2. Not so good traditional media tracking Review Source Ana B. Marketing Project Coordinator Consumer Electronics Used the software for: 1-2 years ### "Great article filtering for PR!" August 3, 2022 4.0 Pros The filtering of relevant articles is unmatched by competitors. Also able to track multiple brands in the same account. Cons The report dashboard isn't as intuitive as I would like. There are lot of analytics that can be done but a bit difficult to set up exactly as I wanted the data to present. Review Source VR Verified Reviewer Sr. Specialist, Digital Marketing Financial Services Used the software for: 1-2 years ### "My all time fav social media listening tool to date" May 1, 2018 5.0 Insights for clients which helped them make key business decisions. Wonderful reporting and social metrics. Pros I have used several different social listening tools out there, and this is my favorite for many reasons. It's simple, customizable, visually appealing and provides meaningful results. Cons The customer service could be improved. With other tools, I have had a dedicated team who checks in with me, etc. Review Source JC Julie C. Analyst Research Used the software for: 2+ years ### "Terrible for Analytics" January 13, 2020 1.0 I don't see how any analyst tested this tool. Doesn't include what I consider basic functionality. Requires multiple unnecessary steps to analyze data. Pros Customer Service is responsive. Tool is very affordable. Cons Social Analytics are awful. Problems include: • Data Exports – Have to email data exports through individual chart widgets. • Separate steps for creating queries and building dashboards with visuals. • Have to create separate searches for News and Social separately – Duplicates work. • Charts – Don’t have basic number labels, aren't usable. • Can't download basic volume trend. • Volume and Sentiment numbers do not match. Review Source VR Verified Reviewer Global Director B2B Social Media Financial Services Used the software for: 1-2 years ### "Excellent Product, Especially for Events! " January 12, 2018 5.0 Insight within our audience. Helped to show the location, gender, and so much more about the people talking about our brand. Also had really nice word clouds for reporting and other exportable reports. Pros I love the ease of setting up and using this product. It's very visually pleasing and useful for supporting the overall life of a hashtag and event. The reporting is detailed and it's easy to see how far messages travel, and the impact it has within your audience. Cons I didn't love the customer service at first but it got better as we complained. I also think it could build in some more exportable quick reporting to help diversify the platform but it's restricted to what it can get from APIs from the various social networks. Review Source Sanjay P. Student Worker Writing and Editing Used the software for: 1-2 years ### "Map" March 30, 2019 5.0 It's a good software that saves time and sitting at home can use it in its small device and it makes it easier for the person to arrive and a free demo of any place can tell. Pros Here is a good software. The person can easily see the map of any place in its device and use it. Cons The quality of the map of the software is not so high that I can tell it to myself very clear. Review Source EC Ernest C. COO Hospital & Health Care Used the software for: 1-2 years ### "Meltwater does the job" October 26, 2020 4.0 Excellent service and support. Pros Ease of use and data base capture. It’s easy to set up an automated process for newsfeeds and reporting. Cons Exporting is not as advanced as I would like. Pdf and cvs are the main options. Formatting on export is less flexible. Review Source Response from Meltwater November 2, 2020 Ernest, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Andrey R. Marketing Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "All you need for monitoring mentions" November 29, 2019 5.0 Marketing awareness of brand and products by way of the social publishing tool Pros I'm happy with that how a tool like Sysomos can be so amazing! It is great at monitoring media mentions and pull data from everywhere. There are many sub-tools of Sysomos which are helpful in finding the relevant search results of the quiries you're looking for. Cons You need to work further to build the right search queries so to gather only high-quality and relevant results from searches. Review Source MC Michelle C. Account Coordinator Public Relations and Communications Used the software for: 6-12 months ### "Meltwater Review" November 23, 2019 4.0 Overall, my experience at Meltwater has been quite good. Pros Meltwater provides an in-depth media monitoring service with excellent analytics for reporting. I use Meltwater daily and having an automated media monitoring service with a personal account manager and live chat function is a great asset. Cons Customer service response times and reliability start to slow down during busy periods, like towards end-of-year reporting which can be quite frustrating. Review Source EZ Eric Z. Director of Advancement Education Management Used the software for: 2+ years ### "I do not recommend Meltwater" June 29, 2022 3.0 Customer service is horrid. That alone causes me to highly discourage anyone from using this product. Pros The daily emails with social media and article monitoring is useful but Google Alerts does the same. Cons Unfortunately, the company's customer service leaves much to be desired. Review Source BJ Bertrand J. Founder Aviation & Aerospace Used the software for: 1-2 years ### "Expensive tool made for big corporations but not for start-ups " August 19, 2020 1.0 Pros Not a lot to say. Overall we very disappointed by the too.l Cons Poor quality of the journalist user base. Lots of bounces when we write emails. Also abusive legal close to renew your contract with a 3 months notice period for a simple SAS and the sales person comes to you sending the invoice for the next period 2,5months before it ends. Finally, a customer service/success which is very pushy to always subscribe to very pricy solution and taking a yourself a lot of time with un-needed presentations. As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services. Review Source RP Ryan P. Director, Marketing & Communications Hospital & Health Care Used the software for: 2+ years ### "Great product that does just about everything for you!" October 20, 2020 4.0 I had it at a previous employer and I needed to get it at my new company as it is that important of a tool to help me stay ahead of what is going on each day in our market. Pros Super easy to use; mobile and desk top; can set auto-alerts Cons The price is a little high; setting up the searches was fairly tedious but they help you through it. Review Source Response from Meltwater November 2, 2020 Ryan, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us and other professionals know about your positive experience. JJ Joseph J. CRO Information Technology and Services Used the software for: 6-12 months ### "The Best PR Tool on the planet" December 2, 2021 5.0 Super experience. Great tool. Pros Meltwater is indispensable for any startup looking to gain insights into the PR side of marketing. We would be lost without it. Cons There is a lot of information that sometimes can be overwhelming but once you get the hang of it it is easy to use. Reason for choosing Meltwater Ease of use. Review Source Similar Products Featured