# Page 6 | CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CDK Global the right Auto Dealer solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122988/CDK-Global/reviews --- CDK Global 4.1 (207) [View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of CDK Global ## Showing most helpful reviews Showing 126-150 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Glenn B. Inventory & Reconditioning manager Automotive Used the software for: 2+ years ### "Elead Review" May 12, 2021 5.0 Pros Makes keeping track of customers very easy Cons Only issue I've found is when 'Click-to-call' goes down, but it is very rarely Review Source Response from CDK Global May 18, 2021 Hi Glenn, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead HP Heather P. BDC Automotive Used the software for: 6-12 months ### "Nemer Ford BDC" June 9, 2021 5.0 I learned it pretty quickly and it is now my favorite Pros I like the overall product, it's ease of use and the support when I need it Cons There is nothing negative that I can say Review Source Response from CDK Global June 10, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead SC Stacey C. Internet Manager Automotive Used the software for: 2+ years ### "great system" February 3, 2017 5.0 Ive used eleads for some time now. Its easy and quick to get around. just an great program. Our rep is one of the greatest employees you have, she is always helpful and knows what she is doing. The only thing I would ask is that you eleads let us have the access back to send email blast. other than that eleads is one of the best programs I have ever used. everyone there knows what they are doing, and everyone is always friendly and willing to help. Pros its easy to find things Cons email blast should be sent by thedealerships Review Source Response from CDK Global February 3, 2017 Hi Stacey. Thank you for taking the time to share your feedback and kind words with us. We'll share your notes about email with our product team. If there is anything we can do to help support you, please let us know. SP Sandra P. Corporate Systems Trainer Used the software for: 2+ years ### "Elead One is a great product" April 12, 2018 5.0 Pros What I find that we like most about the Elead One system is that it offers so many features and the company is constantly updating their products to stay current with the industry. Cons What I like least about using the Elead One software is that sometimes they update things that are working just fine and the updated version is not an improvement over what they had prior. Review Source Response from CDK Global April 13, 2018 Hi, Sandra. Thank you so much for taking the time to review ELEAD1ONE. It's no secret that our number one goal is to provide the best customer experience possible. Don't hesitate to reach out to us if you ever need anything or have any questions or suggestions. GW Guy W. IT Director Automotive Used the software for: 2+ years ### "Best of breed in Delaer Solutions" August 22, 2017 5.0 it does a very good job of running our system, and in the works of my old boss " alll the DMS providers are cooks, but CDK is still the best of them" Pros Ease of operation and administration. people pick up on how to use the system very quickly. could not function without my CAMS Cons sometimes service leaves a lot to be desired. they have fewer field service technicians than ever before and have no plans to fix it. Review Source SH Susan H. BDC Manager Automotive Used the software for: 2+ years ### "Website Review" December 19, 2018 5.0 Pros This product runs smooth when you have the reps behind you to help suggest and offer ideas. I have had great pro care advocates and some so so advocates. It is easy to use and they have been creating you tube videos to help you create and manage it better on your own. Cons I only dislike it when I have a case out there for multiple days without any help to get it resolved. Review Source KC Krisell C. Accounting clerk Automotive Used the software for: 2+ years ### "Invoice entry" December 22, 2022 4.0 Pros User friendly. Integration with 180 is awesome. Cons It's when entering amount in EIV that you can't use dot (.) Review Source Response from CDK Global January 4, 2023 Hi Krisell, Thank you for taking the time to review CDK Drive. We're happy to hear your overall experience has been positive. Thanks! CDK MP Marina P. Marketing Manager Automotive Used the software for: 2+ years ### "Complicated way of things" January 5, 2021 3.0 Pretty much don't like it. All their support tries to speak about how it just has so much more to offer, but after using it for over 7 years for DMS, no one at our dealership would say they like it more than how it was before. Pros On your dashboard/account, you are able to customize what you see - or put buttons of links that you will need most. Good since it is used for all departments in the dealership. Cons Using it is just annoying. DMS was a nightmare when we changed (went from reynolds and reynolds), not one person preferred CDK over Reynolds. The system seems to get bogged down a lot and updates are always required. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. MS Mick S. SEO Specialist Automotive Used the software for: 6-12 months ### "CDK is a nightmare " December 10, 2019 1.0 Just demoralizing, nothing on the site happens as one would expect. Speaking with the support team for every change becomes a ground hog day type scenario, they don't explain and or change anything. Pros Exiting out of the application is the best part of CDK Cons Miserable to add pages, their idiotic audience tag prevents us from adding our own photos. Most changes require their assistance solely due to the sites poor design. Far and above the worst provider we used Reason for choosing CDK Global We did not our client did, but thankfully we have seen more and more move from it! Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. Justin P. Security Officer Used the software for: Less than 6 months ### "I use this software for car sales and customer tracking. Seems to work well." February 22, 2018 4.0 Efficient management of sales leads. Pros I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle. Cons The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead. Review Source JT JENNFIER T. WARRANTY ADMIN Automotive Used the software for: 2+ years ### "ELEADS SURVEY" November 20, 2018 5.0 WE HAVE BEEN USING FOR APPROXIMATELY 2 YEARS AND IT HAS REALLY HELPED TRACK APPOINTMENTS AND CUSTOMER INFORMATION Pros THIS SOFTWARE IS EASY TO USE. I LIKE THAT IT SAVES ALL OF THE CUSTOMERS HISTORY OF REPAIRS Cons I DO NOT LIKE THAT YOU CANNOT BLOCK OFF TIME IN 30 MINUTE INTERVALS. Review Source Response from CDK Global December 29, 2018 Thank you so much for taking the time to review ELEAD CRM. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with. HS Halston S. Internet Sales Manager Automotive Used the software for: 2+ years ### "We use CDK for both CRM and website hosting" June 27, 2017 3.0 It helps provide both CRM and website hosting and building for our business Pros It is a very simple and relatively easy to use tool. From a website standpoint the backend tool gives great flexibility and real time ability to make changes Cons The CRM is extremely basic with its capabilities which limits what you can do compared to all its competitors. Review Source JO Jeremy O. COO Retail Used the software for: 2+ years ### "Fantastic CRM" November 20, 2020 5.0 My rep, \[SENSITIVE CONTENT HIDDEN\], is above and beyond awesome. Both in knowledge, ability and customer service. Top notch. Pros The platform is very versatile and customizable. Cons The interface is a little bland, but this in no way impedes its function. Reason for choosing CDK Global Price and my rep is so good Review Source CP Cole P. Marketing Director Automotive Used the software for: 2+ years ### "Giant and Central" July 7, 2020 5.0 CDK does it all: I have yet to experience another DMS that does as much - as well - as CDK has for the past several years. Pros Since acquiring eLead, CDK as a DMS has significantly improved due to the synergies with the CRM tool in eLead. Cons It is a very old-school interface that can be rather overwhelming in learning how to navigate with any ease. Review Source SC Samantha C. Service Advisor Maritime Used the software for: 1-2 years ### "Not meant for the marine world" March 11, 2022 3.0 Pros CDK is meant for the automobile world. Not for the marine world Cons It was complicated remembering all the function codes. We switched to Lightspeed shortly after getting this after much complaining Review Source Response from CDK Global March 15, 2022 Hi Samantha, Thank you for taking the time to review us, you are correct that Lightspeed is more suited for the marine world. Thanks! CDK Global SP Sandra P. Corp. Systems Trainer Used the software for: 2+ years ### "Using CDK daily has made my life much easier." February 6, 2018 4.0 Pros What I really like about CDK is the functionality of the system and all the many things you can do within CDK. Cons What I like least about CDK is that occasionally the system goes down or is very slow but typically, this type of thing is resolved rather quickly and we are back up and running again. Review Source PR Paul R. General Manager Automotive Used the software for: 2+ years ### "Great and Easy" June 12, 2019 5.0 Pros easy of use. support is great...service and sales process are helpful. Cons I can say anything really bad about the product. years of use and always easy. Review Source Response from CDK Global June 20, 2019 Thank you for your feedback, Paul. We're so happy that you're experience with us has been so positive. If there is anything we can do for you or your team, don't hesitate to let us know. MC Mark C. Training/HR director Automotive Used the software for: 2+ years ### "Must have CRM" February 14, 2017 5.0 Every one at eleads has been a huge asset to our partnership with them for our stores. Randel, Tamsen, Sean and Tera have been outstanding in working with us to resolve issues and to introduce new ways of doing things. If you haven't looked into the CRM it is definitely something you should consider. Pros Very user friendly. and should be a no brainer to use. Support team and trainers are awesome Review Source Response from CDK Global November 20, 2017 Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you! HL Holly L. Internet Manager Automotive Used the software for: 2+ years ### "Great Website provider" December 7, 2019 5.0 I would recommend because it is inexpensive and customer service is very fast. Pros Very simple to use the dealer command center when you need to change the price of a vehicle. They are not that expensive. Cons I do not like how you can’t change some of the webpage in the backend without calling support for help. Review Source tZ tina Z. Internet Consultant Automotive Used the software for: 6-12 months ### "Eleads : All the ELEADS Software is the best!!! " June 13, 2019 5.0 I have been in the Automotive business for several years, working with Vin Solutions, Higher Gear and Dealer Socket.. Eleads has been the best.. Everything is really easy to navigate.. Your employee has gone far and beyond my expectations as far as being attentive to my requests and is always there when I need him.. Kudos to you and him.. he is best!!! Pros Everything is great!! I use everything daily.. really easy to use! Cons I have no complaints!! All works well! I love using your Software! Review Source Response from CDK Global June 17, 2019 Thank you for your feedback, Tina. It is definitely appreciated and we are so happy to hear about the great experience you've had with us. If there ever is anything you need or any questions you have, don't hesitate to reach out. HS Hannah S. Digital Marketing Coordinator Automotive Used the software for: Less than 6 months ### "Update to the current century, please" November 21, 2022 2.0 pretty underwhelming. Pros Reporting is very robust, if you know how to look for what you're looking for. Cons Interface is stuck in the early 2000s. Missing some integrations and tools that other CRMs had built in from the beginning. Support never gets back to you, takes weeks for account reps to respond. Review Source Response from CDK Global December 13, 2022 Hi Hannah, Thank you so much for taking the time and leaving us a review. We welcome and appreciate any feedback from our customers. And you've been heard! We're very excited to share that CDK Elead is moments away from launching a new analytics and reporting suite! It will allow you to visualize data in a modern, easy-to-digest way and access it the on any device. We look forward to hearing what you think. Stay tuned! In regard to support - apologies for the long wait time to get your questions answered. Could you, please, try reaching out to your dedicated Success Manager? They might be able to help you sooner than the general support department. Thank you! Elead VR Verified Reviewer Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dated interface but functional" January 19, 2018 3.0 Pros The search functionality was quite powerful, able to give you as broad or as specific as a topic as you needed. The built in emails was also a great way to keep track of conversations without having to do any more work in keeping a data log. Cons We had an issue with the servers going down sporadically, which could cause delays in customers getting what they needed. The interface was dated as well, which is a personal dislike. Review Source GS Gary S. General Manager Automotive Used the software for: 1-2 years ### "Ford Store Review" January 28, 2022 4.0 Great support from our Performance Manager Pros The integration with our CDK and Ford Direct Cons Some quoting features on buyers orders are hard to convert to the actual buyers order when the vehicle arrives. Review Source Response from CDK Global January 31, 2022 Hi Gary, Thanks for taking the time to review Elead, we're glad to hear you are receiving great support from your Performance Manager. Thanks! Elead SL Stephanie L. Internet Sales Manager Automotive Used the software for: 1-2 years ### "It's ok, but could use some work" February 21, 2020 4.0 Pros It's easy to use, the design is pleasant and it has a nice desking tool. Cons There are areas of improvement as older more out dated systems have processes in place that eLeads doesn't even have as an option. Review Source Response from CDK Global February 24, 2020 Hi Stephanie. We appreciate you taking the time to provide your feedback. Your input allows us the opportunity to continue improving our product and services so you're able to get exactly what you need out of it as you rely on it each and every day. Thanks again. NO Nikki O. Client Tech Analyst Automotive Used the software for: 6-12 months ### "Elead Me to Success" November 22, 2019 5.0 I can see it's advantages from a dealers perspective and I see the issues from a tech perspective. I would most definitely recommend it to all in the automotive industry. Pros Eleads CRM is a great opportunity to get your sales up...if you use it to your advantage. You have to use the products they offer as add one to really drive your vehicle sales through the roof. Cons If I could change one thing about Elead1 it would be the redundancy of changing screens. I wish that a new tab would open when changing areas instead of writing over. Review Source Response from CDK Global January 8, 2020 Thanks for your review, Nikki. We appreciate you taking the time and value your feedback. Take care. Similar Products Featured