# Page 5 | CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is CDK Global the right Auto Dealer solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122988/CDK-Global/reviews --- CDK Global 4.1 (207) [View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of CDK Global ## Showing most helpful reviews Showing 101-125 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB MOLLY B. INVENTORY CONTROL Automotive Used the software for: 2+ years ### "GREAT SOFTWARE" April 6, 2021 5.0 GREAT OVERALL EXPERIENCE WITH THIS PRODUCT AND ALL IF IT'S FEATURES Pros KEEPS EVERYTHING IN ORDER AND EASILY TRACKABLE. i HAVE USED THIS SOFTWARE ON AND OFF FOR OVER TEN YEARS AND IT'S BEEN GREAT ALL AROUND. Cons THERE HAS NOT BEEN ANYTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IT KEEPS TRACK OF EVERYTHING THAT WE NEED IT TO. Review Source Response from CDK Global April 23, 2021 Hi Molly, Thank you for providing feedback with your experience with CDK. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need. Thank you! NV Nicole V. Service BDC Manager Automotive Used the software for: 2+ years ### "CDK is very efficient!" October 17, 2019 5.0 The benefits we've seen is being able to access a customer's information at the click of a button. Pros CDK makes it easy to schedule and monitor all incoming appointments for our service centers. It also keeps track of all customers information and records. It's such a great program to use and it's so versatile. Cons We have issues with CDK crashing, a lot. It's quite frustrating, especially when we are trying to schedule an appointment for a customer. I'm not sure why it does this, but it's a huge downfall. Review Source GR Geoffrey R. Service Manager Automotive Used the software for: 2+ years ### "Everything in One Program!" March 25, 2022 5.0 Pros We use CDK for everything at our dealership. It is the best product out there! Cons Does get a little pricey. If you want additional options, you will have to pay for it. Review Source Response from CDK Global March 28, 2022 Hi Geoffrey, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global GF Greg F. Internet Manager Automotive Used the software for: 2+ years ### "Eleads CRM" January 31, 2017 5.0 I have used Eleads for approx 5 years, between here and my previous job. The customer service has always been very good. The Rep that we have now, is excellent. She is always very responsive , helpful and very good with her follow up to any issues or concerns that I have. She also is very knowledgeable about her job and also tells me when she cannot do something that I want. If all of the Reps that I deal with were like her,my job would be alot easier and more fun to do. Thank you, Greg Friend Pros It is very easy to use Cons It does have some limitations Review Source Response from CDK Global February 3, 2017 Hi Greg. Thank you for your continued business and for taking time to share your experience with us. We'll pass your kind note on to Tera. If there is ever anything we can improve, please don't hesitate to share your feedback with us. Our product teams are working on lots of new enhancements this year! NH Nathan H. BDC Coordinator Used the software for: 2+ years ### "I utilized CDK global for both marketing and website services. " June 13, 2018 5.0 Pros For websites, I enjoy that my dealership was able to join national OEM promotions with ease. For marketing I enjoyed being able to have one company know my specials for both print/digital as well as web so my offers didn't conflict with each other. Customers saw the same specials where they looked. Cons CDK was formerly ADP so there was some changes in personnel along the way. I'm certain that wouldn't be an issue for those looking to use CDK now. Besides that, in some instances marking decline Services has changed causing training of staff. Again, this was mostly an issue for those who used previous versions of product. Overall, I still prefer CDK over many others. Review Source JD Jesse D. Office Manager Automotive Used the software for: 2+ years ### "CDK - A Review" March 18, 2021 5.0 Pros CDK system overall is easy to use. I work mainly with the accounting aspects and CDK Service. I find everything in there easy to navigate and run. Especially the ability to customize the desktops to open the tabs you need each day! Cons The customer service is lacking. Whenever we have a problem it takes far too long for people to return our calls and emails and it seems to take quite a long time to get a solution after contact is made. Especially when dealing with CDK Service. Review Source KG Kyle G. General Manager Automotive Used the software for: 2+ years ### "BEST CRM AVAILABLE" October 16, 2019 5.0 The customer service is second to none! I fell like they are actually on my team and want the dealership to succeed Pros The flow of the CRM fits perfectly in the sales process. It flows very well with CDK and Routeone. Cons The mobile app needs a little work but they are currently working on it. Review Source Response from CDK Global October 18, 2019 Hi Kyle. Thanks so much for taking the time to provide your feedback and share your experience with us. We are so happy that you've found the CRM so incredibly useful and helpful. Our support team thanks you for the kind words also. KC Kevin C. Marketing Mgr Automotive Used the software for: 2+ years ### "Fully Integrates with all 3rd Parties " January 4, 2020 5.0 Pros Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars Cons Must pay ReyRey an integration fee. Must watch for duplicate records and merge them. Alternatives considered [CDK Global](https://www.capterra.com/p/122988/CDK-Global/)[VUE DMS](https://www.capterra.com/p/192373/Dominion-VUE-WebDMS/) Review Source Response from CDK Global January 8, 2020 Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it. AB-S Angela Bowder - S. Salon Automotive Used the software for: 2+ years ### "Nice System Overall" August 1, 2018 5.0 We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve. Pros Very easy crm to use. Training is great. Cons Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired. Review Source Response from CDK Global September 11, 2018 Hello, Angela. Thank you for taking the time to provide your feedback. It is feedback like yours that enables us to continually make improvements and help ensure your experience is a positive one. CR Cary R. Sales Consultant Automotive Used the software for: 2+ years ### "Elead a good crm tool " July 31, 2018 4.0 Pros Great way to keep track of customer's and keep notes to help with future interactions. Good support from the company and Greg does a great job going over the ins and outs of the program. Cons Has glitches at time where it adds multiple task for the same customer. Review Source Response from CDK Global September 6, 2018 Hello, Cary. Thank you so much for providing your feedback and experience using the CRM tool. We would appreciate the opportunity to work with you to resolve the issue you seem to have on occasion with multiple tasks being created. We'll be in touch. LH Larry H. IT Director Automotive Used the software for: 1-2 years ### "CDK Global Review" November 25, 2019 4.0 Aside from some support delays, CDK Global runs smoothly for all of our locations. Pros After the system is up and running it is very easy to navigate and get custom reporting. Creating new and managing existing user accounts is also very easy to do. Cons Sometimes it is a pain working with support as you will wait for a very long time with no responses. Also adding new functions for a user can be a pain if you don't know the exact code. Review Source MA Marla A. Internet Manager Automotive Used the software for: 2+ years ### "Solid CRM " February 21, 2020 4.0 It does keep all our customer information available and automatically sets it in front of us Pros Easy to use / covers all the basis / can make sure all customers are reached out to in a timely manner Cons Occasional hiccups in system reporting/ some other software do not integrate with Reason for choosing CDK Global See above Review Source Response from CDK Global February 24, 2020 Hello Marla. Thanks for providing us your feedback and experience using Elead. We're happy to see that you've had such a positive experience overall. Our support team are available to assist you with anything you may need as you need it. DD Doug D. Inventory MGR Used the software for: 2+ years ### "Software support is slow" March 11, 2018 3.0 Pros Not really fond of CDK Global. The system works well when it works. Stocking in new vehicles is straight forward, writing repair orders is easy but with any system you need to understand you repair codes. Cons Biggest complaint about CDK is they require you to send in a support request by email. No phone number for an individual to call. Its like the are afraid to talk on the phone. Review Source Response from CDK Global August 10, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. MH Manny H. Business Development Director Automotive Used the software for: 2+ years ### "Ups and Downs " June 27, 2019 4.0 It is good but went they changed your reps left and Right it’s Hard Pros Some of the people are a text away from helping you LIKE representativesFROM GOLD DIGGERS Cons They are not local. Trying to adjust to the new software it’s harder Review Source Response from CDK Global July 8, 2019 Thank you for taking the time to review ELEAD CRM, Manny. We are glad that you have had such a great experience with our service and the reps you have interacted with. Even though our support team may not be local to you, they are based in the United States and are available to help you at your convenience. JA Jerry A. General Manager Automotive Used the software for: 6-12 months ### "Great software for a bigger lot" June 8, 2018 5.0 I can easily access appointmets and people i need to call, and if for some reason i'm busy I know someone will call the customers at some point that day. Pros Elead is great if you have a lot of inventory and clientele. The call center makes sure to call people and scheduled many appointments. They also write descriptions of what happens in the calls. There is a great calendar that organizes you day and shows your appointments. for Smaller lots its a great tool but you might be wasting you money if you don't generate a lot of internet leads. Cons After the call center calls them they don't call again. I wish the descriptions were a little more in depth. I also would like to see when they called as in the time and the day that way i'm not guessing. Review Source Response from CDK Global June 25, 2018 Hello, Jerry. Thank you so much for taking the time to review ELEAD1ONE. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business. As always, our support team is available if you ever have any questions or need anything. JD John D. BDC Director/Elead Specialist Automotive Used the software for: 2+ years ### "you will not find a more complete CRM tool, it does everything... from start to finish..." August 10, 2017 5.0 I know what and when my sales teams are doing during their day to day work to desking the deals. Pros There is not enough room in this block to list all the benefits of using the elead1 crm. from working leads to the showroom follow up, every dealership can create a custom workflow for every kind of follow up, there is no better CRM tool on the market Cons sometimes it takes too long to get some issues resolved.. usually when it requires a software change request. getting forms implemented also takes too long.. Review Source Response from CDK Global November 20, 2017 Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you! Shira R. receptionist Automotive Used the software for: 6-12 months ### "great new addition to our dealership " January 15, 2019 5.0 Pros I love that after I email a customer in regards to anything as soon as they open up the email I am able to get a notification in regards to it. Cons Sometimes the timer does not stop once you complete a lead. Review Source Response from CDK Global January 17, 2019 Thank you for your feedback, Shira. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know. TM Travis M. Sales Automotive Used the software for: 2+ years ### "Elead 1 one is helpful" November 13, 2018 5.0 I use it everyday and the functionality of it for what I use it for is very easy to understand. Pros I like the ease of seeing daily, weekly and monthly follow up phone and emails for my customers. Cons I think that are some products that should be included, but are an extra charge. Otherwise, nothing really. Review Source Response from CDK Global December 29, 2018 Thank you for your feedback, Travis. It is definitely appreciated and helps us continue to improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know. SC Scott C. Fleet and Commercial Sales Automotive Used the software for: 2+ years ### "Worst Search Feature Ever" April 22, 2020 3.0 Neutral. Wouldn't buy it but have to live with it for now. If they improved the search feature they might get my support. Pros Not too much to like about this software's search feature. Not nearly as good as others I have used. Cons Horrible search feature. Needs lots of improvement. Review Source Response from CDK Global April 27, 2020 Thank you for taking the time to provide your feedback, Scott. We're sorry you've had such issues with the search feature. Someone from our support team will be contacting you to discuss the matter with you. Thanks again. JS Jamie S. Customer Experience Manager Automotive Used the software for: 2+ years ### "I feel it is very user friendly" August 11, 2017 5.0 I am able to see the activity of the showroom floor, as well as the activity of the sales staff. It makes it really simple to followup with our customers. Pros being able to see customer info with ease. I like that I am able to see their service relationship history as well as their sales relationship history. Cons more error on our part, there are many duplicate entries. I wish it would alert our sales team that they are putting in duplicate info, so that they can choose to merge or abort entering all together. Review Source Response from CDK Global November 20, 2017 Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you! EH Elaine H. Director of Business Development Used the software for: 2+ years ### "Easy to use as an administrator as well as training a user" August 10, 2017 5.0 Pros It is easy to administer as well as easy to train the most novice user to use successfully. Everything that you need when working a customer is right where you expect it to be. I also like that we have been able to customize so much to fit our company's needs and selling style. Cons While customizing it can be a little bit glitchy while getting the custom settings just the way we want them. But it has all worked out in the end to be what I was looking for. Review Source Response from CDK Global November 20, 2017 Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you! RW ROBERT W. Director of Marketing Automotive Used the software for: 2+ years ### "Wouldn't use any other CRM" June 26, 2019 5.0 As a CRM, Elead is the best. We use it for all Sale related followup both before and after the saels Pros Customer service is awesome. Best reports in the industry Cons Little slow to get customer work done, but who isn't at this size. Reason for choosing CDK Global They are the best and have been for over a decade. Review Source Response from CDK Global July 2, 2019 Thank you so much for taking the time to review ELEAD CRM, Robert. We are so happy to hear you've had a wonderful experience with us and find the tools and resources available valuable to your business. SH SHARON H. Sales Automotive Used the software for: 2+ years ### "Is easy to use and found some great prospects" September 13, 2019 5.0 Use this every day and love it. Very easy to be organized. Pros It's easy to keep up with leads with the built in task calendar. Send emails and opt in for texts too. Cons Can get overwhelming with 100's of leads. Need a manager to delete old leads and clean up your workplan Review Source Response from CDK Global September 17, 2019 Hi Sharon. Thanks so much for leaving your feedback. We're glad you've found the platform easy to use and so helpful. Our support team is available to you, as needed, if you ever have any questions. Lisa S. Finance Manager Automotive Used the software for: 6-12 months ### "CDK Global is great for automotive contracting" February 23, 2021 5.0 CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal. Pros CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient. Cons The only feature I would like to see improvement on would be the self-help listing of the shortcut codes. Review Source JB Jack B. Internet Sales Director Used the software for: 2+ years ### "CDK is one of two options for successful dealerships" July 9, 2018 2.0 CDK helps us manage our dealership. Pros CDK is robust in features, and can integrate with most any other automotive software. CDK provides many functions that dealerships must have to operate successfully. Cons CDK charges for everything. Even talking to their support requires a fee. Nothing is included in the high monthly fee. CDK is also extremely dated looking, antiquated to the point of 1990's software. Review Source Similar Products Featured