# Page 4 | CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is CDK Global the right Auto Dealer solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122988/CDK-Global/reviews

---

CDK Global

4.1 (207)

[View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 4 - Reviews of CDK Global

## Showing most helpful reviews

Showing 76-100 of 207 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

kR

kim R.  
administrative  
Automotive  
Used the software for: 1-2 years

### "Covers a large area in one program!"

December 7, 2022

5.0

I only use this program for making company PO's or editing the PO's.

Pros

The ease of making Purchase Orders and editing them.

Cons

None, i like this program just the way it is. I have never had any issues with it.

Review Source

Response from CDK Global

December 8, 2022

Thank you for taking the time to review CDK Drive, we're glad to hear your experience has been positive. If you have any issues in the future, please reach out at 866.668.5394 or at https://www.cdkglobal.com/support-service-connect-top-level-support Thank you!

MK

Megan K.  
Internet Administrator  
Automotive  
Used the software for: 6-12 months

### "Elead1One"

June 12, 2019

4.0

Elead has been great for creating an effective workflow and follow up method. This has been great in seeing where improvements need to be made in our processes.

Pros

I like the ability and ease to schedule a complete follow up schedule. I also like the simplicity of viewing the customer details and notes. The support that I get from my executive is also awesome and probably the best part about working with Elead.

Cons

My least favorite thing about Elead is not being able to access multiple pages at once. When I am going through the month's internet leads and doing follow up with every incoming customer, I have to essentially close the screen to access another report or answer a new incoming lead. I have to have two tabs open for Elead in order to efficiently do bulk follow up and work today's new tasks.

Review Source

Response from CDK Global

June 17, 2019

Thank you for your feedback, Megan. It is definitely appreciated and helps us improve our services and support provided. If there is anything we can do for you or your team, don't hesitate to let us know.

VR

Verified Reviewer  
Sales  
Automotive  
Used the software for: 6-12 months

### "Many features, little to no support"

February 18, 2020

3.0

My overall rating is a five out of ten. There are many things I can do with this software, more in store support is needed

Pros

Ease of basic operations. Inputting customer info is saved accurately. Easy layout to learn for new team members

Cons

No support from eleads team, I have many questions about advanced operations but nobody seems to know how or why the program is running the way it is. I have been told

Review Source

Response from CDK Global

February 20, 2020

Thanks so much for providing your feedback to us. If you'd like to provide us with your contact info we can make sure a dedicated support rep gets in touch with you to work through the challenges you've experienced.

GR

Gea R.  
Internet Sales Manager  
Automotive  
Used the software for: 2+ years

### "Great CRM for multi-line store!"

June 12, 2019

4.0

Supportive Performance Managers and on-boarding made the transition to a new CRM easy! Enjoy the flexibility of creating our own presentation form that works best for our multi-line store.

Pros

eLead provides the ability to desk anywhere with ease, allows us to easily run a multi-line store together as one campus, and works great with CarWars for call tracking abilities.

Cons

Tablet friendly up until April 2019 and issues still have not been resolved.

Review Source

Response from CDK Global

June 17, 2019

Thank you for taking the time to provide your feedback, Gea. We are happy to hear your overall experience has been positive. Our support team is always available to assist you should you ever need it - especially as it pertains to the tablet issues you have experienced.

JP

Jason P.  
GSM  
Automotive  
Used the software for: 2+ years

### "Quality functional CRM"

August 6, 2018

4.0

I have used elead for years and I like it because it just work and it breadcrumbs every interaction with a customer. Nothing is lost or forgotten!

Pros

Elead is a great tool and most importantly it prevents us from losing track of customers and gives us a great system to keep in touch with them.

Cons

The only negatives are some nagging setup issues one of which is a disconnect with our DMS where salespeople are getting dropped and customers are incorrectly becoming orphans.

Review Source

Response from CDK Global

December 29, 2018

Thank you so much for taking the time to review ELEAD CRM, Jason. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business overall. We are sorry to discover the difficulty you've had with some setup issues. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

VR

Verified Reviewer  
Deployment Specialist  
Automotive  
Used the software for: 2+ years

### "Best of the Automated DMS solutions"

November 3, 2018

4.0

Overall experience is good. Support at times can be skeptical depending on what support center you reach. Best of the Automated DMS solutions, even though choices are slim.

Pros

\-Plenty of features -Integration struggles aren't too hefty -DMS able to integrate across multiple CRM platforms -Company keeps up with technology -Ability to archive Historical data

Cons

\-Inability or limited ability to navigate backside platforms -Price point is a bit high; Automated DMS tends to be with all companies -lack of certain certifications for various programs -Inability to house video and photos URLs for Vehicle Inventory

Review Source

JK

Joshua K.  
IT Manager  
Retail  
Used the software for: 1-2 years

### "Not as good as it use to be"

June 14, 2021

3.0

Pros

Easy logins and that’s about it. As of late the use of the system has been subpar

Cons

All features are constantly having issues as of late. Things have been having lots of issues lately

Review Source

Response from CDK Global

June 15, 2021

Hi Joshua, We apologize that your experience with Elead has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Elead

RA

RICK A.  
GENERAL MANAGER  
Automotive  
Used the software for: 2+ years

### "ELEADS"

June 21, 2021

5.0

EXCELLENT

Pros

EXCELLENT TOOL FOR MAITAINING CUSTOMER DATA BASE

Cons

INTERGRATION WAS A LITTLE DIFFICULT BUT ONCE COMPLETED WORKED GREAT

Reason for choosing CDK Global

VIC MARANTO

Review Source

Response from CDK Global

June 22, 2021

Hi Rick, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead

CC

Christine C.  
Internet DIrector  
Automotive  
Used the software for: 2+ years

### "Absolutely love eLead!"

February 7, 2017

5.0

We use eLead at both dealerships I work at. The ease of use is perfect for the sales team, even those new to the product, while the reporting and accountability it provides is perfect for the managers. Customer support is always quick to respond, especially my stores rep. I can call him basically 24/7 and he handles whatever I need with speed and professionalism 100% of the time. He answers any questions I have, makes suggestions and just gets it done. As a company they are up to date with technology and willing to listen to ideas that you may have to make the product work even better. Overall 5 stars!

Pros

Ease of use for new to seasoned salespeople and managers.

Cons

N/A

Review Source

Response from CDK Global

February 7, 2017

Hi Christine, Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! We are passing this information to our product and leadership teams, as well. Thanks again and as always, please call us if there is anything we can do to support you! ELEAD1ONE

PW

PATRICK W.  
gsm  
Automotive  
Used the software for: 2+ years

### "GONE DOWN HILL"

March 16, 2019

1.0

We're going to swith to Vin Solution.

Pros

I loved them before CDK purchased them. They have gone done hill since then. Customer support is non existant.

Cons

I was on hold for 14 min before it finally went to message center.

Review Source

Response from CDK Global

March 26, 2019

Hello Patrick. We apologize for the amount of time you waited on hold before getting connected to someone. We will have someone from our dedicated support team get in contact with you to better understand your concerns and why you believe ELEAD is no longer the best fit for you and your team. Thank you for taking the time to review ELEAD based on your recent experience. This is, obviously, not the outcome or customer experience we have prided ourselves on for years and will absolutely do better.

JL

John L.  
Internet Sales Manager  
  
Used the software for: 2+ years

### "The Elead system is a great CRM tool which allows me to carry our my daily functions."

June 25, 2018

5.0

It is a great customer database and allows me to review our customer's profiles whenever required to do business.

Pros

It is user friendly and allows you to provide detailed information for each of your customers. As a member of the Internet Sales team, I use the system daily and it allows me to enter as much information as I require for our customer.

Cons

I never received the proper training, so I do not know how to utilize all of the system features. There are so many things you can do with the system, but I am limited due to lack of training.

Review Source

Response from CDK Global

June 26, 2018

Thank you for taking the time to review ELEAD1ONE. We definitely appreciate your kind words and are happy you have had a positive experience utilizing it. Our training and support team will be in touch with you to schedule a time, which is convenient for you and your team, to provide the proper training to better use all the tools and features.

PH

Paul H.  
Director of Technology  
Automotive  
Used the software for: 2+ years

### "An Overall Good Product"

January 4, 2020

4.0

I've been using eleads for several years. Overall, it's a good product. I have definitely used worse CRM systems.

Pros

When used properly, Eleads is a pretty good CRM solution. The key to getting the most out of this CRM is To make sure that you have it set up correctly to match your workflow.

Cons

The overall architecture is a bit antiquated. Interface can use a refresh. The navigation needs revamping.

Review Source

Response from CDK Global

January 9, 2020

Hello Paul. Thank you for taking the time to review Elead. Feedback like yours helps us improve our CRM and other solutions for you. We're happy that your overall experience has been positive. Our support team is available to answer any questions you may have at any time.

RM

Rachel M.  
support services  
Automotive  
Used the software for: 2+ years

### "Easier to use than other systems"

December 22, 2022

4.0

Pros

It is easy to navigate when trying to deal with accounting information.

Cons

I cannot think of anything, except if it happens to go down for a while.

Review Source

Response from CDK Global

January 5, 2023

Hi Rachel, Thank you for taking the time to review CDK Drive. We're so happy to hear your overall experience has been positive. Thanks! CDK

MD

Mark D.  
BDC MGR  
Automotive  
Used the software for: 2+ years

### "Big Improvement Over CDK CRM"

November 18, 2022

4.0

Pros

ELEAD CRM integrates very well from CDK DMS. It has useful features like fully customizable templates, Google Maps and phone number reverse lookup.

Cons

The integration between sales and service can be improved. Perhaps some notification that a customer is in the service department on a particular day. Perhaps improve the lookup of service RO's.

Review Source

Response from CDK Global

December 13, 2022

Hi Mark, Thank you so much for taking the time and leaving us a review. We welcome and appreciate any feedback for improvements from our customers. Thanks, Elead

SD

Steve D.  
Controller  
Retail  
Used the software for: 2+ years

### "Solid option, not perfect"

September 14, 2019

4.0

We've used CDK global for 15 years. It gives our dealership a solid option with inventory, accounting, payroll, etc. I've found it to be somewhat flexible, but has it's limitations within all segments of the software. I love that it can feed to most online directories. I love the CRM option as well, but you have to pay for it.

Pros

This program/company is obviously a long time, solid option for dealerships. Great support, easy to call and get help.

Cons

I want all programs to work like Windows and the developers didn't do that. It does have good functionality, but still has a long way to go. I get a LOT of error messages.

Reason for choosing CDK Global

Logical integration.

Review Source

CC

Clint C.  
Sales manager  
Automotive  
Used the software for: 2+ years

### "Eleads is Great"

June 17, 2021

5.0

Pros

Eleads is a great tool to manage a sales force

Cons

Requested changes can take a while, but it's not too bad

Review Source

Response from CDK Global

June 18, 2021

Hi Clint, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead

Dillon F.  
Sales/Leasing  
Automotive  
Used the software for: 2+ years

### "Great CRM"

February 1, 2019

5.0

Pros

We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back.

Cons

I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault.

Review Source

Response from CDK Global

February 5, 2019

Thank you so much for taking the time to review ELEAD CRM, Dillon. We are very happy to hear that you had a wonderful experience with us and found the tools and resources available valuable and useful. We'd love to have you back. Let us know how we can help you make that happen.

VR

Verified Reviewer  
Sales Rep  
  
Used the software for: 2+ years

### "The ease of use of the software is great.Always on top of everything."

April 5, 2018

5.0

Pros

The ease of use and the support is great.They are always there to make it right and do it in a timely manner.

Cons

Sometimes it gets slow,but I think this is due to their growth and use of outside vendors. The vendors also due a very good job of keeping everything up and running.

Review Source

Response from CDK Global

April 9, 2018

Good morning! Thank you so much for taking the time to review ELEAD1ONE. That means a lot to us, truly. We strive to always provide a product and service that meets the needs of our customers. That's why the experience you have with ELEAD1ONE matters so much to us. If you ever need anything, don't hesitate to connect with our support team.

DR

Daniel R.  
Advertising Manager  
Automotive  
Used the software for: 1-2 years

### "Excellent CRM and a Powerful Tool"

January 9, 2017

5.0

We use eLeadOne daily at two of our dealerships to handle both our internet leads and our daily activities. It is one of the most powerful tools and does everything we need to move vehicles at our dealership.

Pros

Easy to use and great training.

Cons

I would be great if I could get 100% buy in from all the employees. It would make us that much more successful.

Review Source

Response from CDK Global

January 11, 2017

Hi Daniel! Thank you for taking time out of your busy schedule to leave feedback about ELEAD1ONE. We appreciate your business and for your persistence in trying to get employees to adopt the tools! Here's a quick article explaining the value of activities from our regional team. Perhaps there are some ideas here that might help you get more buy-in? http://www.elead-crm.com/automotive-crm/midyear-automotive-crm-sales-checkup/ As always, please let us know if there is anything we can do to help!

BB

Brandon B.  
Sales Manager  
Automotive  
Used the software for: 1-2 years

### "Works well"

June 8, 2021

4.0

Pros

Does what I need it to do, has some deep features and customization

Cons

Sometimes hard to use, not pretty to look at

Review Source

Response from CDK Global

June 9, 2021

Hi Brandon, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead

RS

Rubi S.  
Inventory Manager  
Automotive  
Used the software for: 6-12 months

### "Good for a small store"

July 2, 2019

4.0

Pros

Been on the car business for 3+ years and this is the first time using eLeads. I do like the fact that the customers paperwork can be print out from the system, enter the credit application, and assign tasks to other users.

Cons

Some past customers go away after 90 days of selling the vehicle. Seeing a list of people in the showroom is not available for everyone and is complicated to look at past weeks visits. There's no option to not do anything with a task until further notice.

Review Source

Response from CDK Global

July 8, 2019

Thank you for your review, Rubi. It is definitely appreciated and will help us improve in areas that would be most helpful to you. If there ever is anything you need or any questions you have, don't hesitate to reach out.

JC

Jimmy C.  
IT Director  
Automotive  
Used the software for: 2+ years

### "Elead Review"

January 25, 2022

5.0

Pros

The ease of use when navigating the program. Searching for consumers based off of vehicle interest to managing my day to day activities are a breeze. Training new employees on the program is easy with most picking up on the basics with just one session.

Cons

I have nothing bad to say about our CRM.

Review Source

Response from CDK Global

January 31, 2022

Hi Jimmy, Thank you for taking the time to review Elead. We're pleased to hear you have an overall positive experience. Thank you! Elead

TW

Travis W.  
Internet Sales Manager  
Automotive  
Used the software for: 2+ years

### "Good product"

February 13, 2020

4.0

Pros

Best tool to keep with clients and customers

Cons

I feel like it is a lot of tools that users like me can use but the training that comes with the package could be better.. customer service feels like you a bother sometimes.. I think deploying trainers to the store more often would maximize the tools that your company provides..

Review Source

Response from CDK Global

February 20, 2020

Hi Travis. We appreciate you taking the time to leave a review for Elead and apologize you feel the support you've received up to this point is lacking. We're going to have someone reach out to you and help with whatever you need.

Ray B.  
Fixed Operations  
Automotive  
Used the software for: 1-2 years

### "Elead1one Ease of Use"

February 24, 2017

5.0

We use Eleads on a daily basis to grow our business. From Sales to service it makes a difference. Support is great

Pros

Ease of use and support

Cons

None

Review Source

Response from CDK Global

November 20, 2017

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and feedback! Thanks again and as always, please call us if there is anything we can do to support you!

JG

Jessica G.  
(Former) Car Sales at MINI USA  
  
Used the software for: 1-2 years

### "Simple to use, but very dated interface"

May 17, 2017

3.0

Pros

It's easy to perform searches, look up information, and more. My personal favorite part of when I used it was the ability to fill in a credit application for a customer in their profile as well as the integration with our website.

Cons

It was ugly. Very, very ugly. Also, from what I remember the email system was a bit clunky and emails were sent from a generic email address (hopefully this has been changed in the time since I've used it!)

Review Source

Response from CDK Global

November 20, 2017

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Similar Products

Featured