# Page 2 | CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CDK Global the right Auto Dealer solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122988/CDK-Global/reviews --- CDK Global 4.1 (207) [View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CDK Global ## Showing most helpful reviews Showing 26-50 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jeffrey A. General Manager Automotive Used the software for: 2+ years ### "CDK Global user review" November 4, 2024 3.0 CDK Global is very expensive but they dominate the DMS space. Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. The recent data breach and subsequent long term service outage was a major disruption to our business and resulted in significant revenue loss and added labor to recover once service was re-established. Pros CDK Global is a very robust dealer management platform that integrates all aspects of dealer management. Cons CDK Global runs very slowly, it is very intuitive. Review Source CW Carl W. Service manager Automotive Used the software for: 2+ years ### "Cdk drive a full dealership solution" June 15, 2023 5.0 30 plus years I have seen this product develop and just keep getting better. Pros Ease of use and customizable options make this the obvious choice Cons Service documents must be printed in order to archive. Would be great to save paper and print right to archive. Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) Cost and performance Review Source Response from CDK Global June 20, 2023 Thank you so much for taking the time to review CDK Drive! Glad to hear overall your dealership is happy, but please know if you need support you can reach out to 866.668.5394 DP Danny P. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Decent software just not recommended for a service center" January 10, 2023 3.0 The financial and dealership side is the only value that we found in this program. We are not happy with what they promised us as far as for our service department and they don’t seem interested in solving their issues anytime soon. Pros I really like the financial side and tracking of the company financials within the program. They do a very good job at this software does a good job with the dealership sales side that seems to be where they spend most of their effort making it right Cons This software does not have a proper scheduler that functions for a service center. This software does not have a good functionality of a service department scheduling of technicians might as well be nonexistent. This company does not do a very good job at customer service and knowledgeable staff. Review Source DC Daniel C. Internet Manager Automotive Used the software for: 2+ years ### "Elead makes me feel they genuinely care about my success!" February 11, 2021 5.0 We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but \[SENSITIVE CONTENT HIDDEN\], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful! Pros I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows? Cons I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info. Review Source Response from CDK Global March 18, 2021 Hi Daniel, Thank you for providing feedback with your experience with Elead. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need. Thank you! VR Verified Reviewer Sales Associate Retail Used the software for: 1-2 years ### "Elead Review" March 19, 2022 1.0 Based on my original introduction to the system I expected a lot more from Eleads as a CRM. To say I am disappointment is an understatement! Pros I feel most dealerships use Eleads as it can integrate with other systems fairly easily compared to other CRM's. Cons 1) Reports are slow to load. It would be nice if stats were automatically updated and visible on the main dashboard. 2. As a salesperson I rely on having the ability to narrow down a search based on specific criteria and generate a list of clients I can call based on available inventory eg, we receive a MODEL XYZ and I should be able to to search all clients that have an interest in Model XYZ. I feel the search capabilities for a salesperson to maximize their database and prospecting are not satisfactory. 3) The system is extremely slow . I have run Eleads on a high speed FIOS connection and it is still slow so it is not the speed of my internet connection as Eleads will tell you when you complain about speed. Review Source Response from CDK Global August 3, 2022 Hello, Thanks for taking the time to review Elead, and appreciate the feedback of improvements. Thanks! Elead SB Sarah B. Internet Sales Manager Automotive Used the software for: 1-2 years ### "Frisco CDJR - Internet Manager Elead Review" June 8, 2021 5.0 Being newer to the Auto Industry 2 years ago, and realizing how critical Eleads is for every level, whether sales, desking, inventory management, service, prospect searching, and navigation in general has been great. Elead support team from agents to Performance Managers have been immensely helpful in assisting with questions, and resolutions with fast responses. Pros Having briefly used other CRM software in the past, Eleads has been the easiest to navigate, most detailed, and provides an excellent training program to go over sections of Eleads at your own pace if needed. All feedback from Desk Management and myself have been positive. Reports of all kinds are provided and are something used daily to track performance in a multitude of categories. Cons No dislikes or least liked per se. Any suggestions received have been noted on previous page. Review Source Response from CDK Global June 10, 2021 Hi Sarah, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead EK Erick K. Marketing Director Automotive Used the software for: 2+ years ### "Better than What We Had, But Still a Ways To Go" January 31, 2017 4.0 Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with! Pros features, click to call integration Cons Reporting should break down lead sub-sources Review Source Response from CDK Global February 3, 2017 Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. PB Paul B. Parts Manager Automotive Used the software for: 2+ years ### "CDK Computer Doesn't Know" June 24, 2022 2.0 I've been using CDK since 1998 when they were ADP. I was using it daily until a couple of months ago as of late I only use it to do inventories. Pros About the only thing I like about this is creating credit memos but even this process needs some work. Cons Pretty much the software needs a complete overhaul. Every process requires a lot of extra steps. menus are virtually nonexistent and what's there is useless. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Company was bought out Review Source Response from CDK Global August 10, 2022 Hi Paul, Thank you for taking the time to review CDK Drive. We are actively working to improve our products, so your feedback is very helpful in identifying what needs improvement. Thank you! VR Verified Reviewer BDC Manager Automotive Used the software for: 2+ years ### "The Best CRM is the One You Actually Utilize" July 30, 2021 5.0 I like it. It is easy to use. I would recommend for a company that won't need much support from Elead. Pros I like that I can have more than 1 customer record open at once. I like that it is web-based. I like the ability to customize every process as needed. The email campaign setup is easy. Cons Customer service is nonexistent. I'm unable to customize the workflow myself - Elead must do it but elead rarely returns calls. I had to send a cancelation email to get a response after months of trying. Reason for choosing CDK Global User friendly Review Source Response from CDK Global August 10, 2021 Hello, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. Please provide an email or contact information so we can have a customer service rep reach out to help with support. We would love to help address your business needs! Thank you! Elead GM Gleber M. SALES MANAGER Automotive Used the software for: 6-12 months ### "eLead is a essential tool for our dealer" April 27, 2023 5.0 ELead is an essential tool for our dealership. I've worked with many other CRM's for dealers and eLead definitely deliveries what most dealerships need as a CRM tool Pros Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want Cons Integration with inventory cost sometimes isn't the best Switched from [DealerSocket CRM](https://www.capterra.com/p/10002712/DealerSocket-CRM/) DealerSocket is an incomplete CRM system Review Source Response from CDK Global June 20, 2023 Thank you so much for taking the time to review CDK Elead CRM! We're happy to hear overall your dealership is satisfied. Please know you can reach out at any time for support at 866.668.5394 VR Verified Reviewer Sales Manager Automotive Used the software for: 2+ years ### "Obsolete CRM. Do not waste your time." July 25, 2022 1.0 Eleads got very comfortable with their huge customer base that no enhancements have been made in years. The version they have now would be great in 2007. They are lagging behind, they know it but do not care since most dealerships do not want the hassle of switching. Pros The desk log is the only good thing about this sorry CRM Cons The reports are a waste of time. You will rarely get good numbers from there. I do most of the reports manually. You want to see specific numbers? Pay them 4-5k and wait 6 months for them to generate the report hoping it will pull the right info (it will not) Review Source Response from CDK Global August 3, 2022 Hello, Thanks for taking the time to review Elead, and appreciate the feedback of improvements. Thanks! Elead JAH John A. H. General Manager Maritime Used the software for: 2+ years ### "For the money they need to do much, much better" May 6, 2019 3.0 Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon. Pros Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it. Cons They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. JM Judy M. Internet Sales Manager Automotive Used the software for: 2+ years ### "Overall Opinion of Elead" June 8, 2021 3.0 So far after over 2 years I have not found it beneficial at all. Pros I find the software easy to use, but when it comes to adapting to our Business it is not user friendly. When there is an issue the Representative is very quick getting back to us but finding or resolving an issues is nonexistent. Cons It not being user friendly to adapt to our business. Review Source Response from CDK Global June 9, 2021 Hi Judy, We apologize that your experience with Elead has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Elead SS Stewart S. Internet Sales Manager Automotive Used the software for: 6-12 months ### "Very frustrating. Product has a lot of features, but design is awkward." October 10, 2017 2.0 Offers some coordination of sales consultant and management. Tracks sales. Pros Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available. Cons Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers. No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward. No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls. Review Source Response from CDK Global November 20, 2017 Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better. NB Nick B. Internet Sales Manager Automotive Used the software for: 1-2 years ### "Great CRM but has its fair share of glitches" June 8, 2021 3.0 Great Basic CRM. Email Marketing and OEM Manifest list uploads are difficult and could use some attention. Mobile App needs a major overhaul. Pros User friendly and easy to use. Support is easy to get a hold of. Cons Mobile app freezes all the time. Emails have been duplicating email signatures for months. Reason for choosing CDK Global Lower price overall Review Source Response from CDK Global June 10, 2021 Hi Nick, Thank you for taking the time to provide feedback with your experience with Elead, and suggestions on what can be improved. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead CC Chase C. Corporate Controller Automotive Used the software for: 2+ years ### "Large Market Share and No Innovation - Poor Service" October 28, 2019 3.0 They are only a means to an end. We have been on the lookout for other DMS softwares to move forward with for years now. We are only waiting for our current contract to end. Pros CDK is a means to an end. We need an auto-dealer specific software and CDK just happens to be the one we signed up with 5 years ago. It helps us get what we need to done. Cons There has been little to no innovation and their customer service is horrible. It's impossible to get anyone on the phone to help resolve issues and their chat/message service is horribly slow and the people they have serving you don't know the product and can't help and just end up "escalating" the matter to someone higher up than them which then could take days longer to get a response. They lock you in to multi-year contracts because they are large and hold a lot of the market share. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Needed auto-dealer specific software. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. AF Allison F. Marketing/IT Director Automotive Used the software for: 2+ years ### "Horrible Support & Behind The Time" March 6, 2019 1.0 Overall, all of CDK's products are lacking innovation and ease of use. Support is also an extremely huge issue for this company and they will lose clients if they do not start changing they way they do things. Pros Honestly, there is not much I like about this software. The analytics dashboard is probably the only item I do not have complaints about. Cons The websites are glitchy and slow. The are not very compatible with a mobile layout, the dashboard is not easy to navigate or use to make changes, the support department is terribly slow and unhelpful and he marketing is a joke. We have been paying for display ads that lead to a broken 404 page!! When I brought it to their attention everyone I spoke with had no idea about it. This software is so behind the times and is no where near competitive with the other options, that I cannot wait until GM gives dealers more options so that I can switch. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. SS Shannon S. E-Business Manager Automotive Used the software for: 2+ years ### "Elead" January 20, 2022 4.0 Easy to use to contact customers. All in one solution. Able to market customers out of the CRM. Pros Easy to use and train. Have a designated support team to assist you. Cons Really could use custom reporting and easier ways to make simple updates to workflows Review Source Response from CDK Global January 25, 2022 Hi Shannon, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always our support team is available if any questions or concerns arise in the future. Thank you! Elead DP Dustin P. Internet Manager Automotive Used the software for: 2+ years ### "Elead Review" January 20, 2022 5.0 Pros Ease of use once you do a bit of training, easy to setup the way I like. Cons More detailed reporting, customized dashboard editing. Review Source Response from CDK Global January 25, 2022 Hi Dustin, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always our support team is available if any questions or concerns arise in the future. Thank you! Elead VR Verified Reviewer Business Development Center Manager Automotive Used the software for: 2+ years ### "Good luck if you need support" July 17, 2018 3.0 Pros The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great. Cons Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle... Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at 877-859-0195 or support@eleadcrm.com VR Verified Reviewer System Administrator Automotive Used the software for: 2+ years ### "Best CRM in the industry" August 7, 2018 4.0 Great company, great people, best CRM in the industry. Pros It functions as you'd expect and it's highly customizable. Cons There are a lot of antiquated functions that accomplish the same goal which makes limiting user access a pain to manage because there are so many loopholes to dodge accountability. It needs more active-management capabilities instead of relying on manual reports i.e., pop-ups for Manager to Review approvals. Review Source Response from CDK Global December 29, 2018 Thank you so much for taking the time to review ELEAD CRM. It is definitely appreciated and helps us continue to improve our services and support provided. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with. TB Trisha B. Admiration/ Reception Automotive Used the software for: 1-2 years ### "CDK Global" July 15, 2021 3.0 Using CDK Global makes my job so much easier and saves time trying to find information when its needed. Any information I need to know is all stored in one place. Information about each vehicle such as the year, make, model, vin, color, warranty start date, etc. It keeps multiple employees organized and updated on current availability/sold inventory. Also keeps information on the sale of each vehicle such as the customer who purchased it, their contact information and so much more. Pros CDK keeps track of all new and used inventory. Keeps keep everyone who works for the company aware of what inventory we have and the status of it such as if its available, sold or delivered. Cons The only thing that I would say is a con is some times it glitches and vehicles are duplicated which may be more of a user error. Also once in a while it will say that a new vehicle could not be entered because it already exists when it doesn't. Small cons though for such a useful software. Review Source Response from CDK Global July 19, 2021 Hi Trisha, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global AM Angela M. BDC Director Automotive Used the software for: 2+ years ### "Elead review" February 4, 2017 5.0 ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work! Pros It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list. Cons I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in. Review Source Response from CDK Global February 8, 2017 Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. VR Verified Reviewer Implementation Manager Automotive Used the software for: 1-2 years ### "A Robust System" December 18, 2018 4.0 I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition. Pros I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read. Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system. Cons The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome! Review Source SC Stan C. New Car Sales Manager Automotive Used the software for: 2+ years ### "Decent CRM but perfect " June 21, 2021 4.0 Pros It is an easy interface to input and manage customer database. Cons Customer data entered into CRM does not always transfer across multiple forms within the CRM. It becomes frustrating while working a deal when information is not consistent and stops work flow. Constantly having to ask IT support to fix issue and it is never resolved. Alternatives considered [Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/) Review Source Response from CDK Global June 22, 2021 Hi Stan, We apologize that your experience with Elead has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Elead Similar Products Featured