# CDK Global Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CDK Global Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more. Source: https://www.capterra.com/p/122988/CDK-Global --- # CDK Global Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CDK Global ## What is CDK Global? CDK Global delivers a fully integrated, SOC 2-compliant dealership software solutions designed for automotive retail. The CDK Dealership Xperience Platform connects Sales, F&I, Service, Parts, and Accounting in one system, helping dealerships streamline operations, reduce errors, and improve customer satisfaction. Dealers can choose from six scalable suites—Foundations, Fundamentals, Vehicle Inventory, Modern Retail, Fixed Operations, and Intelligence—tailored to franchise, independent, and multi-rooftop needs. With real-time data, role-based workflows, and fast, expert support, CDK empowers over 15,000 dealerships to boost efficiency, profitability, and compliance. Backed by 50+ years of industry experience, CDK is the trusted choice for modernizing dealership operations. ## What is CDK Global used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 207 user reviews Reviews sentiment Positive 76% Neutral 14% Negative 10% Pros & cons Intuitive and simple interface Comprehensive employee management tools Slow and ineffective customer support Frequent bugs and technical problems Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CDK Global?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://cdkglobal.com&name=CDK Global) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CDK Global 4.1 (207) VS. [4.9 (1,479)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (207) Ease Of Use 4.8 (2,363) Value For Money 4.0 (175) Value For Money 4.8 (2,206) Customer Service 4.0 (186) Customer Service 4.9 (2,185) ## CDK Global alternatives [4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing [4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month [4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) ## Pros and Cons Intuitive and simple interface 80% positive reviews out of 30 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal training needs. Slow and ineffective customer support 40% negative reviews out of 75 Most reviewers indicate customer support is unresponsive, with long wait times and unresolved issues impacting productivity. Comprehensive employee management tools 91% positive reviews out of 23 Most reviewers find employee management effective, supporting departmental accountability, payroll, and streamlined multi-department operations. Frequent bugs and technical problems 89% negative reviews out of 37 Most reviewers report bugs and system glitches disrupt workflows, causing frustration and operational delays across departments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Database 4.1 (26) 80.77% of 26 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Management 4.0 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Inventory Management 3.7 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Lead Management 4.4 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics 3.5 (19) 73.68% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Service Department 3.6 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Manage in-house automobile service department CDK Global 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Store, manage, and track all electronic documents in a centralized location Financing arranged by the dealership For automotive/car dealerships Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Store information about leads or contacts and track, manage and nurture them throughout the sales process Monitor the process of lease agreements For new car dealerships View and track pertinent metrics to find patterns and gain insights from data Track and monitor operations on the sales floor Manage in-house automobile service department For used/pre-owned car dealerships Get Advice We can help you find the software with the features you need. Features 4.1 (207) 4.1 Based on 207 reviews ## Pricing Value for money 4.0 (175) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.0 (175) 4.0 Based on 175 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (186) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (186) 4.0 Based on 186 reviews ## User reviews Overall rating 4.1 Based on 207 reviews Filter by rating 5(103) 4(54) 3(29) 2(12) 1(9) Mentioned topic Sorted by most recent CR Cory R. Outside sales Transportation/Trucking/Railroad ### "CDK for results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 My favorite program to use with Tcc. This is very useful. Use it daily to complete my daily task in hand. Pros Great invoice system. The reports are very handy to go over before visiting them. Held me out a lot on identifying lost sales. Cons The quick function is very nice. Way to navigate around the stystem to get the result your looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad ### "Assistant Parts Manager" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 2, 2025 It gets the job done but with a disconnect on all sides. There are other DMS systems out there that flow much better and answer a lot of things that we need and CDK just doesn't seem to want to bring their system into the 21st century. Pros Not entirely sure if I can list something that I like the most. I have looked into other DMS systems and thus far, over the past three years, I have found that CDK is well behind the times and I can't think of anything I like the most other than I have been using it for 14 years and I know how to navigate through it. Cons Almost everything, very difficult to find things within CDK that you don't know about. Just the other day I tried to find where I could delete something out of the system, vendor codes/sources, and it took me almost an hour to figure it out even with the "launch code search" function. Alternatives considered [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Reasons for choosing CDK Global We already had CDK but we are actively looking to move away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2025 Thank you for sharing your feedback. We're sorry to hear that you've experienced challenges with CDK’s product functionality. We understand how critical it is for our solutions to perform reliably and efficiently, and we regret that your experience fell short of expectations. Our team is continuously working to enhance our platform’s capabilities and address any issues that may arise. Your input is incredibly valuable in helping us identify areas for improvement. Please feel free to reach out to our support team or contact us at https://www.cdkglobal.com/support-service-connect-top-level-support or 866.668.5394 anytime, we’re here to help. Thank you again for your feedback and for helping us improve. ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad ### "Software unmatched!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 5, 2025 Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation. Pros The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites. Cons The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off. Switched from [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Corporate decision, which was not in our control. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brenda C. CFO Automotive ### "Robust Dealer Management System" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 March 17, 2025 Lots of pros and cons with using CDK. There are not a lot of great comprehensive choices for dealer management systems. CDK is not cheap and the customer service isn't always great, but it is very easy to use and train employees. Pros Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers Cons customer service, implementation, and down-time Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) ADP was bought out and we had tried other systems that couldn't handle the workload Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jeffrey A. General Manager Automotive ### "CDK Global user review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 4, 2024 CDK Global is very expensive but they dominate the DMS space. Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. The recent data breach and subsequent long term service outage was a major disruption to our business and resulted in significant revenue loss and added labor to recover once service was re-established. Pros CDK Global is a very robust dealer management platform that integrates all aspects of dealer management. Cons CDK Global runs very slowly, it is very intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Ariel T. HR Manager Automotive ### "CDK Global is a game-changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Overall pleasant experience with CDK. If I ever experience an issue, CDK support is wonderful. They will create a case, assign someone to assist you, and they will not close the case until you are satisfied with the outcome. Pros The integration with ADP makes it easy to import timesheets. The desktop tool and trend reporting functions are efficient. Everything you need located on one screen. If you like to move quickly, the enter button will become your best friend! Cons I do not have any issues utilizing CDK Global. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Brittany K. Collections Manager Automotive ### "Powersports is thriving!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2024 Pros We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc. Cons The software interface looks very old school, early 2000's AOL style. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Dealertrack was not the best CRM for our powersports department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kyle K. General Manager Automotive ### "CDK / E-Leads User for 6 Years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 28, 2023 Pros Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity! Cons Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeffrey B. Sales Manager Automotive ### "CDK is great..If only it was more user friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 27, 2023 CDK is great, it has many features built in one single product. Pros I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software. Cons I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mitch A. General manager Automotive ### "Most Unethical penny pinching company I have ever used " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 16, 2023 Over the nearly 30 years with CDK the only feeling I have towards them is regret for sticking with such a horrible company. I hope this helps anyone who is shopping for a quality DMS. Look at AutoMate first, I am not paid by them, actually I pay them, but I just regret not making the switch years ago. Pros There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts. Cons CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock. Reasons for choosing CDK Global Seemed cost effective which when you receive the bill you get nickel and dimed so it actually was not the cheaper option Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2023 We appreciate your nearly 30 years of business and also taking time to provide feedback. Thank you for sharing your thoughts relative to rate increases. We, like most other companies, do increase our rates from time to time. This is done as a part of our business in order to cover changes in cost structure and to allow us to continuously improve our offerings for our customers to help them drive their business. [View all Reviews](https://www.capterra.com/p/122988/CDK-Global/reviews/) Popular comparisons [Carsforsale.com vs CDK Global](https://www.capterra.com/compare/122988-178449/CDK-Global-vs-CarsForSale)[AutoManager vs CDK Global](https://www.capterra.com/compare/122988-10010509/CDK-Global-vs-DeskManager)[DealerCenter vs CDK Global](https://www.capterra.com/compare/71935-122988/DealerCenter-vs-CDK-Global) [PBS Systems vs CDK Global](https://www.capterra.com/compare/2059-122988/PBS-DMS-vs-CDK-Global)[Dealertrack DMS vs CDK Global](https://www.capterra.com/compare/100994-122988/Dealertrack-DMS-vs-CDK-Global)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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