# TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews --- TrueCommerce EDI Solutions 4.3 (535) [View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TrueCommerce EDI Solutions Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews DP Diana P Supply Chain ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient.“ January 8, 2026 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “It is hard to get issues accomplished sometimes when we cannot communicate in real time. “ January 8, 2026 DA Danielle A PresidentFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “They are quick to respond to emails and for emergency issues they are only a phone call away. “ January 8, 2026 LF Laura F COOMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Not able to transfer inactive Trading Partner connection to a new trading partner“ April 4, 2025 MB Michael B Operations SupervisorPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “TrueCommerce software is easy to use, simple click and send solutions for our order processing.“ December 10, 2025 JF Josue F Accounting associatePublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Not being much clear about errors commited in sending invoices for customers“ May 24, 2024 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “The platform is so easy to navigate that the other users on the platform had no issues learning how to process transactions.“ January 8, 2026 JS John S VP AdministrationFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “not sure our accounts are setup correctly after several attempts.“ May 24, 2024 ## Showing most helpful reviews Showing 1-25 of 535 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie S. Vice President of Marketing Hospital & Health Care Used the software for: 2+ years ### "The Best! " December 4, 2018 5.0 Pros We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate. Cons Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker. Review Source Response from TrueCommerce January 2, 2019 Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team. DI Dennis I. EDI Specialist Food Production Used the software for: 1-2 years ### "Migration success with True Commerce" December 10, 2025 5.0 We took on a massive project with moving from our old ERP to an SAP system and working hand-in-hand with True Commerce to develop and test the mapping for over 80 trading partners. At the same time a migration project was taking place with getting trading partners off our old VAN and onto True Commerce in a limited amount of time. I've been pleased with the success of both projects. Pros The integrations team assigned to our migration to SAP did a fantastic job with mapping, partner set-ups, and customizations. Now that we are live, the True Commerce customer support team has been quick to respond with resolutions. I feel like their Foundry product offers very good value for the cost. Cons Since going into production, there is a limitation I've noticed. I would like to see an option developed to automatically move specific file types for specific trading partners from the Inbox to Received without exporting them. Review Source VR Verified Reviewer Director, Imaging and Print Services Retail Used the software for: 1-2 years ### "Not enterprise grade solution." November 29, 2018 2.0 We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes. Pros We were promised the world and got delivered peanuts. Cons Does not work consistently, implementation team is incompetent. Review Source LZ Layla Z. SAP Business Analyst Medical Devices Used the software for: 1-2 years ### "Value for Money with Great teams" December 17, 2025 5.0 We integrates EDI to our SAP HANA system and we are thinking to extend to more of our customers to this platform. Pros Our company has been using TrueCommerce EDI solutions for one and half years, only when we first went live, we needed to reach out to the customer support for some small issues, the support process was very easy and the response was very quick. Cons Our company has been using TrueCommerce EDI solutions for one and half years, we barely had any issues, no complaint at all. Review Source LN Lew N. Director of IT Farming Used the software for: 2+ years ### "Reliable, easy to use EDI connection management partner." December 9, 2025 5.0 We have been a TrueCommerce Transaction Manager user for over 10 years and have been pleased with the service an support over this time. Pros Great EDI partner connection service. Great support service. Product is dependable and works as expected. Portal is easy to navigate. Cons Web portal can be slow to load pages of data. User security setup is a little complex until you understand how it works. Review Source LF Laura F. COO Medical Devices Used the software for: 2+ years ### "Small Business on Quickbooks Enterpriese" April 4, 2025 5.0 We don't use all of the features, but we do integrate with Quickbooks Enterprise and that connection works well. Pros User friendly interface for the most part. Started with TrueCommerce Cons Not able to transfer inactive Trading Partner connection to a new trading partner Review Source KA KARLA A. Office Administration Manager Wholesale Used the software for: 2+ years ### "AQUAMOTION REVIEW" May 8, 2025 5.0 Great. When I needed help they are always there for me. People have alway been very helpful and nice. Pros Ease of use. Tech support is really fast when you need it. Have recommended it to a lot of people. Cons None. I can not think of any Cons at this time. Well maybe the pricing could be a little better. Review Source eB elizabeth B. cust. service sup. Medical Devices Used the software for: 2+ years ### "customer service sup." April 3, 2025 5.0 overall, it's easy to manage and great when i need support or help Pros they are quick to follow up and the program is easy to use Cons nothing really i enjoy the program and always get what i need done Review Source DR Darryl R. Applications Manager Chemicals Used the software for: 2+ years ### "TrueCommerce is a solid EDI partner" May 8, 2025 5.0 I am very pleased with the performance of the solution day-to-day. Pros works 99.9999% of the time. Very reliable Cons implementation in 2020 was rough, project management from TC was lacking. Review Source Jennifer C. Coordonnatrice EDI Used the software for: 2+ years ### "Process is always long not a lot of follow up, always need new development to adapt to our customer" June 19, 2018 3.0 Pros it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow Cons on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person Review Source KT Kevin T. Director of Finance Consumer Electronics Used the software for: 6-12 months ### "DiCentral Web Forms, Integration and Support" April 2, 2020 4.0 Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year and we have been able to add more than 10 trading partners to the system, 4 of which will be integrated with our ERP. Pros Easy to use, integrates with SAP ByDesign, connections to many trading partners already exist so there is less time getting set up with new customers for our company. Cons Takes a little time to get used to the navigation screens. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) The main reason was the capability to integrate with SAP ByDesign. DiCentral already had "connectors" to SAP ByDesign pre-built. I did not want to start from scratch with our previous EDI provider. Cost was a secondary consideration. Review Source Response from TrueCommerce April 6, 2020 Thank you Kevin for taking the time to review DiCentral. Appreciate your feedback and all the details you provided. TV Tammy V. EDI Coordinator Food & Beverages Used the software for: 1-2 years ### "Great Product" March 10, 2025 5.0 My experience has been great. Support issues are addressed and resolved very quickly. Pros Customer support is amazing. Every issue has been resolved quickly. Cons The slow speed of the program during busy times Review Source SP Steven P. General Manager Consumer Goods Used the software for: 2+ years ### "General Manager" November 7, 2024 5.0 Pros Smoothness, price and support. Timely response Cons Communication on setting up new customers Review Source CM Candi M. Office Manager Wholesale Used the software for: 2+ years ### "Great Product! Easy to use!" September 13, 2024 5.0 Pros The ease of use. Very logical in the navigation as well. Cons I haven't really had many issues with it Review Source JF Josue F. Accounting associate Publishing Used the software for: 2+ years ### "Pura Vida Books Review" May 24, 2024 5.0 Pros Easy to use platform Cons Not being much clear about errors commited in sending invoices for customers Review Source RD Rebecca D. EDI Coordinator Wholesale Used the software for: 2+ years ### "I have had the best 4 years of partnership with True Commerce... With many more years to come!" May 31, 2017 5.0 This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce. Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient. Pros I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating. I can list many things that are great at True Commerce. Their team in wonderful. Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance. I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes. I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice! Review Source MC Margie C. EDI Implimentation Manager Import and Export Used the software for: 2+ years ### "TrueCommerce takes the "scariness" and mystery out of EDI. " April 17, 2017 5.0 Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around! Pros Ease of use. Cons Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet. Review Source MB Matthew B. Tech Support Logistics and Supply Chain Used the software for: 2+ years ### "Reliable Platform " February 21, 2024 4.0 Pros The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for. Cons Nothing really. The UI could always use some improvement. Review Source VR Verified Reviewer Accounting Specialist Tobacco Used the software for: 2+ years ### "True Commerce EDI Solutions" February 7, 2019 5.0 We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly. Pros I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly. Cons I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up. Review Source AF Al F. MIS director Textiles Used the software for: 2+ years ### "Very disorganized company " March 28, 2023 1.0 You send an email - and then you may get a respond but nothing will change only e-mail you can't talk with anybody in this company - they are not professional and they do not understand how their own system works Pros Unfortunately, 5 years ago when I join our company, they have chosen Truecommerce Cons nothing - Before I join the company 5 years ago our company had this EDI software - I would not use this company Review Source SL Scott L. National Sales Manager Pharmaceuticals Used the software for: 2+ years ### "Does the basics of EDI" December 2, 2019 4.0 Pros I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue. Cons There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines. A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick. Reason for choosing TrueCommerce EDI Solutions I know price is certainly a factor but after the security breach and being unable to access our orders we have certainly looked elsewhere for EDI services. Review Source VR Verified Reviewer IT Manager Consumer Goods Used the software for: 2+ years ### "TrueCommerce takes the complications of EDI and simplifies it." January 16, 2018 5.0 Pros The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away. Cons Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world. Review Source TF Theresa F. Sales & Analytics Specialists Consumer Goods Used the software for: 2+ years ### "Excellent Customer Service and Features" September 5, 2019 4.0 We have been able to streamline our process to save time and prevent errors. Pros Setup is easily facilitated. The software is very user friendly and accommodates many of our needs, such as converting case pack quantities to eaches in our system. Whenever we might have an issue or question, the customer service is very responsive. It is web-based, and therefore available on any desktop. Cons The formatting of POs can be a little clunky, with many blank areas wasted. However, I believe our trading partners determine this format. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions I was not involved in that decision. Review Source JS James S. Senior IT Technician Furniture Used the software for: 1-2 years ### "Why sign up for Truecommerce?" October 27, 2023 5.0 Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise. Pros Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise. Cons none so far and hopefully not in the future Review Source JH John H. FP&A/EDI Coordinator Consumer Goods Used the software for: 2+ years ### "Best EDI Solution For Our Business" December 9, 2018 5.0 True Commerce has been incredible for our business. They were patient with us as we transitioned business systems over to a new ERP. The integration with our new system is incredible; it takes full advantage of the capabilities of EDI. Pros We decided to reevaluate out EDI systems a couple of years ago after our provider failed to meet our expectations on an integration project. We happened upon True Commerce and were not only impressed with the functionality, but also we shocked by the affordability and price! Cons Their support structure is a little difficult to navigate. If you are in a trading partner implementation phase, you can't get support from one of their support agents. You have to wait to speak with an implementation specialist. Review Source Similar Products Featured ## Related categories [EDI](https://www.capterra.com/edi-software/)[Order Entry](https://www.capterra.com/order-entry-software/)[Shipping](https://www.capterra.com/shipping-software/)