--- title: "TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TrueCommerce EDI Solutions the right Fundraising solution for you? Explore 537 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- TrueCommerce EDI Solutions 4.3 (537) [View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of TrueCommerce EDI Solutions Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Chad C CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “It connects cleanly with NetSuite and the rest of our systems, so wholesale orders move through our workflow with far fewer man hours than before. As we have added retail accounts it has scaled right along with us instead of forcing us to add headcount.“ July 10, 2026 DR Dave R ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “The user interface also felt dated and less intuitive compared to newer EDI platforms, making administration and monitoring less efficient.“ July 16, 2026 DP Diana P Supply Chain ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient.“ January 8, 2026 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “It is hard to get issues accomplished sometimes when we cannot communicate in real time. “ January 8, 2026 DA Danielle A PresidentFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “They are quick to respond to emails and for emergency issues they are only a phone call away. “ January 8, 2026 LF Laura F COOMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Not able to transfer inactive Trading Partner connection to a new trading partner“ April 4, 2025 MB Michael B Operations SupervisorPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “TrueCommerce software is easy to use, simple click and send solutions for our order processing.“ December 10, 2025 MW Maddison W EDI SPECIALISTCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “I cant tell what we do not like as we have not hit an issue or problem.“ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 537 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR David R. Manager Used the software for: Less than 1 year ### "Reliable EDI Platform with Room for Improvement" July 17, 2026 4.0 We used TrueCommerce for several months to manage EDI transactions with multiple trading partners. While the platform fulfilled our basic EDI requirements, we found that support responsiveness and the overall user experience did not meet our long-term expectations. As our EDI environment expanded, we ultimately transitioned to a solution that provided more responsive support, a more modern interface, and stronger integration capabilities. Pros TrueCommerce provided the core EDI functionality we needed and supported integration with multiple trading partners. The implementation process was straightforward, and once transactions were configured, the platform generally handled day-to-day EDI document processing reliably. Cons Customer support response times and issue resolution could be inconsistent, particularly when troubleshooting more complex integration or mapping issues. The user interface also felt dated and less intuitive compared to newer EDI platforms, making administration and monitoring less efficient. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reasons for choosing TrueCommerce EDI Solutions Very reliable Ecommerce solution for our manufacturing needs and order processing. Their fulfillment and workflow processes are very promissing. Review Source CEO Used the software for: 3-5 years ### "Automated our EDI and scaled with our wholesale growth" July 13, 2026 5.0 Overall it has been a great partner for our wholesale business. It does what it promises, integrates well with our other software, and has let us take on more retail accounts without a proportional increase in manual work. Combined with responsive, knowledgeable support, it has been well worth it for us. Pros TrueCommerce has taken what used to be a mountain of manual EDI work and largely automated it. Purchase orders from our big retail partners flow straight in, and invoices and ASNs flow back out, without us hand-keying transactions one at a time. It connects cleanly with NetSuite and the rest of our systems, so wholesale orders move through our workflow with far fewer man hours than before. As we have added retail accounts it has scaled right along with us instead of forcing us to add headcount. Their customer service has also been top notch whenever we needed help onboarding a new trading partner or troubleshooting a document. Cons If I had to pick something, EDI by its nature has a learning curve, and there is some up-front work to get each new trading partner and document type mapped correctly. That is really the nature of EDI more than a knock on TrueCommerce, and their support team has been there to help us through the setup every time. Review Source DA Danielle A. President Used the software for: 3-5 years ### "Fantastic EDI Providers" January 12, 2026 5.0 TrueCommerce has met all of my needs. They keep the process working and issues are very rare. We have been with them for many years and have never experienced any down time. Maintenance has always been done during non productive hours with no impact our our communication with our trading partners. Pros True Commerce has meet and continues to meet all of our EDI needs, integrating will all of our Trading Partners. Issues are rare but when one does come up they are quick to handle it. Tech Support is knowledgable and pleasant to work with. They are quick to respond to emails and for emergency issues they are only a phone call away. The system is secure, we have had no issues with security or data breaches. I feel we get good value for the cost of the service. The integration saves me considerable time and is worth every penny. Cons I have no complaints about TrueCommerce. Any short coming is on my end with a lack of knowledge to understand the complexity of EDI and the many ways it can benefit my company. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) The previous company made promises they couldn't keep. True Commerce stepped in and cleaned up their mess. They were able to get our integrations working as they should. Reasons for choosing TrueCommerce EDI Solutions True Commerce was quick to respond to my inquiry and were willing to fix problems created by the previous company. Review Source Supply Chain Manager Used the software for: 1-3 years ### "Reliable EDI platform" January 9, 2026 5.0 When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient. Pros Our company can rely on the tools that this EDI solution provides and the technical super is great. Cons I have been really happy with the platform and service. When we have technical issues the support is great. When i am looking for solutions, there is always someone to help. Review Source Accountant Manager Used the software for: 3-5 years ### "10 out of 10! The best EDI provider to work with!" January 9, 2026 5.0 My overall experience with True Commerce has been 10 out of 10. I have worked with True Commerce EDI Solutions for about 11 years! Through this time many of the staff have offered their knowledge and helpful tips that have not only helped to maintain JTM's excellent partnerships with our customers and brokers, but also helped me advance professionally. Pros The support staff and user-friendly platform is what I like most about True Commerce EDI Solutions. The knowledge regarding integrations with JTM's specific ERP system is extremely helpful when we run into integration issues or certain mapping difficulties. The platform is so easy to navigate that the other users on the platform had no issues learning how to process transactions. Cons I do not have very many negative things to say regarding True Commerce EDI Solutions. Probably the only issue I have run into is when a support case gets picked up by the team in a different country. It is hard to get issues accomplished sometimes when we cannot communicate in real time. That is a VERY small issue in comparison to how many support cases we log. Review Source SAP Business Analyst Used the software for: 1-3 years ### "Value for Money with Great teams" December 19, 2025 5.0 We integrates EDI to our SAP HANA system and we are thinking to extend to more of our customers to this platform. Pros Our company has been using TrueCommerce EDI solutions for one and half years, only when we first went live, we needed to reach out to the customer support for some small issues, the support process was very easy and the response was very quick. Cons Our company has been using TrueCommerce EDI solutions for one and half years, we barely had any issues, no complaint at all. Review Source MB Michael B. Operations Supervisor Used the software for: 3-5 years ### "TrueCommerce A+ Service - Knowledge - Expertise" December 15, 2025 5.0 All the staff at every level are a pleasure to work with. Their knowledge and expertise is ever present on each need presented. Pros TrueCommerce software is easy to use, simple click and send solutions for our order processing. Combine the ease of use with visibility to the data and their services are unmatched. Cons Honestly, it is difficult to find something that is a not a positive experience with TrueCommerce. If i had to point one con out it would be i wish we could implement more of our order processing through them. Review Source Director of IT Used the software for: 3-5 years ### "Reliable, easy to use EDI connection management partner." December 12, 2025 5.0 We have been a TrueCommerce Transaction Manager user for over 10 years and have been pleased with the service an support over this time. Pros Great EDI partner connection service. Great support service. Product is dependable and works as expected. Portal is easy to navigate. Cons Web portal can be slow to load pages of data. User security setup is a little complex until you understand how it works. Review Source DI Dennis I. EDI Specialist Used the software for: 1-3 years ### "Migration success with True Commerce" December 12, 2025 5.0 We took on a massive project with moving from our old ERP to an SAP system and working hand-in-hand with True Commerce to develop and test the mapping for over 80 trading partners. At the same time a migration project was taking place with getting trading partners off our old VAN and onto True Commerce in a limited amount of time. I've been pleased with the success of both projects. Pros The integrations team assigned to our migration to SAP did a fantastic job with mapping, partner set-ups, and customizations. Now that we are live, the True Commerce customer support team has been quick to respond with resolutions. I feel like their Foundry product offers very good value for the cost. Cons Since going into production, there is a limitation I've noticed. I would like to see an option developed to automatically move specific file types for specific trading partners from the Inbox to Received without exporting them. Review Source Business Analyst Used the software for: 3-5 years ### "Brilliant. The support team is enormously helpful, understanding, and flexible." June 20, 2018 5.0 Does not applies Pros It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees Cons Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors Review Source Finance Manager Used the software for: 3-5 years ### "Excellent Integration" February 27, 2025 5.0 I like the software, it makes getting orders from customers easy. Sending Ship notices and invoices are just a couple clicks of my mouse. It is great! Pros Ease of use. I do not have to input my invoice twice, TrueCommerce enters it into Quickbooks for me. Cons All of the Techs I interact with are great so no Cons Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reasons for choosing TrueCommerce EDI Solutions Felt TrueCommerce was better, plus I had used this system at another company. Review Source Director, Imaging and Print Services Used the software for: 1-3 years ### "Not enterprise grade solution." December 3, 2018 2.0 We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes. Pros We were promised the world and got delivered peanuts. Cons Does not work consistently, implementation team is incompetent. Review Source Maddison W. EDI SPECIALIST Used the software for: 3-5 years ### "EDI SPECIALIST" November 25, 2024 5.0 We have used this system for over 8 years, True Commerce is truly once of the best EDI providers we have worked with. Pros 1) They have an amazing Support team that has answered and fixed every issue in a timely manner. 2) The month to month cost has been one the best prices for the volume we have. 3) The implementation and our migration process where handled quick and made easier with the help of their support team. Cons I cant tell what we do not like as we have not hit an issue or problem. Switched from [Edict Systems WebEDI](https://www.capterra.com/p/168054/WebEDI/) They mad it difficult to add Trading Partners and was unable to import/ Export order in to my ERP. Review Source ERP IMPLEMENTER Used the software for: 3-5 years ### "Ain't the True Commerce I once knew" November 10, 2021 1.0 They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat. Pros It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work Cons While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reasons for choosing TrueCommerce EDI Solutions I knew them to be a much better service company. very attentive and quick turnaround. Little did I know what a metamorphosis True Commerce has gone through in the last few years. From god to bad, and from bad to worse. They have very little to go to get from worse to worst. Review Source President Used the software for: Less than 1 year ### "No Implementation, but charging months together" October 6, 2022 1.0 Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time. Pros We had great presentation and conversations with the sales team about the features and ease of use etc. Cons Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) SPS could not debug certain aspects of the EDI and failed to provide the service. However, they have refunded the money paid for the service that they were unable to provide.. Reasons for choosing TrueCommerce EDI Solutions Sales team demo on the EDI platform and there seemed to be an ease of day to day working with the platform. Review Source COO Used the software for: 3-5 years ### "Small Business on Quickbooks Enterpriese" April 7, 2025 5.0 We don't use all of the features, but we do integrate with Quickbooks Enterprise and that connection works well. Pros User friendly interface for the most part. Started with TrueCommerce Cons Not able to transfer inactive Trading Partner connection to a new trading partner Review Source KA Karla A. Office Administration Manager Used the software for: 3-5 years ### "AQUAMOTION REVIEW" May 11, 2025 5.0 Great. When I needed help they are always there for me. People have alway been very helpful and nice. Pros Ease of use. Tech support is really fast when you need it. Have recommended it to a lot of people. Cons None. I can not think of any Cons at this time. Well maybe the pricing could be a little better. Review Source Jordan D. IT Manager Used the software for: 3-5 years ### "Product is good and fairly easy to use. " July 26, 2018 3.0 Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources. Pros Easy to use after it has been setup. Fairly low maintenance after setup, as long as nothing needs to be changed Cons Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service. Review Source Applications Manager Used the software for: 3-5 years ### "TrueCommerce is a solid EDI partner" May 9, 2025 5.0 I am very pleased with the performance of the solution day-to-day. Pros works 99.9999% of the time. Very reliable Cons implementation in 2020 was rough, project management from TC was lacking. Review Source JH Jack H. IT help desk Used the software for: 3-5 years ### "Seamless connection" November 20, 2024 5.0 Very easy and friendly to use EDI provider. Pros Seamless connections to many different EDI providers and the ease of use. Cons Sometimes it takes a while to get a hold of the support team to fix your problems. Review Source Director of Information Systems Used the software for: 3-5 years ### "Great Product Great Price with Fantastic Support" October 25, 2023 5.0 I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar. Pros I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride. Cons The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this. Switched from System was working with AS400, as result it was no longer needed Review Source GM Ginger M. Administrative Assistant Used the software for: Less than 1 year ### "TrueCommerce is GRRREAT!" November 20, 2024 5.0 First time user and have had easy transition to learn the system Pros Very user friendly and great customer support when needed Cons No cons that I can think of at this time. Review Source EDI Implimentation Manager Used the software for: 3-5 years ### "TrueCommerce takes the "scariness" and mystery out of EDI. " May 17, 2017 5.0 Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around! Pros Ease of use. Cons Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet. Review Source Tech Support Used the software for: 3-5 years ### "Reliable Platform " February 26, 2024 4.0 Pros The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for. Cons Nothing really. The UI could always use some improvement. Review Source JF Josue F. Accounting associate Used the software for: 3-5 years ### "Pura Vida Books Review" May 30, 2024 5.0 Pros Easy to use platform Cons Not being much clear about errors commited in sending invoices for customers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.