# Recurly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Recurly the right Subscription Management solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122700/Recurly-Subscription-Billing/reviews --- Recurly 4.6 (62) [View alternatives](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Recurly Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Eugene S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Features like automated dunning and card updater were helpful in reducing churn.“ July 23, 2025 Eugene S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “While the product works and solved our billing infrastructure needs, the commercial side of the experience was disappointing.“ July 23, 2025 CM Carla M IT ManagerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The reliability of Recurly makes it a top solution.“ December 17, 2024 Eugene S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The team pointed to contract wording rather than honoring the spirit of the agreement.“ July 23, 2025 HM Heather M Customer Service RepresentativeConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system.“ January 26, 2023 Eugene S CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Critical pricing terms were not clearly communicated.“ July 23, 2025 JB Jordan Mark B CSROutsourcing/Offshoring, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I also love how I have never once experienced the website being down and it is always responsive, so helping customer's real time with this tool is just something I cannot get enough off.“ January 26, 2023 AS Alexis S CSRConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years. “Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it.“ February 17, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack T. VP, Customer Success Marketing and Advertising Used the software for: 2+ years ### "Incredible Support" July 31, 2020 5.0 We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support. Pros While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly. Cons No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly - and thrilled that customer services has been helpful. We love celebrating with our customers. If there's something we can do to improve your experience, please let us know. MR Mark R. Customer Service Manager Food & Beverages Used the software for: 2+ years ### "A must for emerging subscription-based business model" June 29, 2021 5.0 Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires. Pros Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust. Cons When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Recurly Stripe doesn't have a recurring feature and their invoicing solution isn't as user-friendly as Recurly. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know! Eugene S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "We Paid 40% More Than Expected Due to Hidden Terms" July 23, 2025 2.0 While the product works and solved our billing infrastructure needs, the commercial side of the experience was disappointing. We trusted the pricing model we discussed during negotiations, but missed fine-print terms that had a major financial impact. As a result, we feel misled and overcharged. It left us with a working platform — but a broken relationship. Pros The platform is technically strong and reliable. It handles subscription billing well across multiple environments, and the interface is user-friendly. Features like automated dunning and card updater were helpful in reducing churn. The integration process with our stack was smooth, and their documentation is decent. Cons Critical pricing terms were not clearly communicated. We agreed to what we believed was a simple consumption-based model, but were later hit with large surprise overage invoices due to a hidden transaction limit and per-transaction fees. These fees were never discussed in the commercial proposal or calls — only buried in one follow-up email and the final legal contract. Our trust in Recurly was compromised, and the actual cost ended up more than 40% higher than we anticipated. The team pointed to contract wording rather than honoring the spirit of the agreement. Alternatives considered [Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[Paddle](https://www.capterra.com/p/173382/Paddle/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Recurly We chose Recurly because it offered a consumption-based pricing model that aligned with our growth projections. The platform looked mature, supported multiple environments, and the sales team was responsive and flexible during negotiations. Compared to alternatives like Chargebee and Stripe Billing, Recurly appeared to offer more flexibility and clearer revenue-based pricing. Unfortunately, some critical pricing terms were not transparently communicated, which affected the overall value we received. Review Source EG Edgardo G. Operations Manager Consumer Services Used the software for: 2+ years ### "Recurly Covers all your billing needs" May 20, 2020 5.0 Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service. Pros What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits. Cons If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying. Review Source Response from Recurly February 1, 2023 Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond the pop-up notifications, please let us know. PB Paul B. Customer Experience Manager Sports Used the software for: 2+ years ### "Recurly, for a serious and solid subscription based business" May 26, 2025 5.0 Having used it almost every day in the past 3+ years I can say I am satisfied from both the core feature, subscription and invoicing management, the support, the fact that also when dealing with difficult to identify issues, like double charges or the 3-D Secure Authentication issues, they are striving to get it solved. No matter it is days, months or even years, they are on it until they get to a solution. So if there are still some hiccups here and there, we know we can count on Recurly, they'll get them sorted, sooner or later. Pros Efficient, reliable, highly customizable, good support, ah, I was supposed to say only one thing, but, there are really more than a few. Sorry Recurly, you're doing great! Cons The automatic logging out. Having to use it all day long, I know that I can relog in from 5 to 12 times per day. Ok security, but give me a break, please. Review Source Camila N. Customer Success Manager Computer Software Used the software for: 2+ years ### "One-click to your customer financial status" October 8, 2019 4.0 Pros It is so easy to figure out how to use! Basically I get all piece of information that I want with one or two clicks. It's also transparent for the rest of the team when they have to searching. Cons I miss some dashboards. Also, I'm not allowed to export the information that I can view on the screen, it's a bit frustrating. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how the features have improved. Timur D. Head of Product Computer Software Used the software for: 2+ years ### "Organized Chaos " May 22, 2020 5.0 Pros I love how everything is easy to use, it gives you control over a lot of things that stripe does not. Cons Price is a bit on the high side if that was not the case it will be amazing Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We evaluate pricing routinely to assure competitive offerings. If there's something we can do to improve your experience, please let us know. Becky Jewell L. Operations Analyst: Customer Success Internet Used the software for: 2+ years ### "Elegant and Simple Solution for Small-to-Midsize Business" February 7, 2018 5.0 Our sales reps and admins can use the software easily with very little training. When I offer consulting services to small businesses, I often recommend that they start billing services with Recurly - and I'm not even a Recurly affiliate! My clients do well with Recurly, which helps me do well. Pros It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use. Review Source Kamil R. CEO & Founder Used the software for: 2+ years ### "Advanced and sophisticated" March 8, 2018 4.0 Subscription management Pros Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues. Cons Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business. Review Source Brent W. Internet Used the software for: ### "Takes care of it." August 27, 2014 5.0 Recurly has taken care of our recurring billing for two years and counting. We have multiple businesses running on the platform and have multiple recurly accounts. There product goes above and beyond when it comes to feature flow and figuring out those \*next\* pains they can solve. Pros Dunning management Automatically update credit card expiration numbers Recurring rev reports Upgrade/downgrade/cancel API (hmmmm, so nice) Lots more that I'm not listing here... Cons If you have multiple websites, you need multiple accounts (for cancellation templates, etc), no discount on second account for the fixed monthly Can't overwrite customer ID #'s once the customer is in the system One time purchasing not so good Review Source JMB Jordan Mark B. CSR Outsourcing/Offshoring Used the software for: Less than 6 months ### "Recurly, your #1 partner when it comes to billing and subscriptions with your business! " January 26, 2023 5.0 The ease of use and the easy to navigate user interface of Recurly is really great as not all platforms offers this kind of experience nor accessibility. I also love how I have never once experienced the website being down and it is always responsive, so helping customer's real time with this tool is just something I cannot get enough off. Pros The records being detailed with their date and time is also a huge plus as it helps me look, investigate or keep track of what I need to pull up for payments and billing concerns. Cons The only thing I really dislike about Recurly is that, I get logged out automatically after being idle for 5 mins. Review Source Response from Recurly March 2, 2023 We work with customers worldwide, enabling the full subscriber lifecycle—and we love that it's working out well for you! If there's something we can do to improve your experience, please let us know! DL Drake L. Customer Service Representative Telecommunications Used the software for: 2+ years ### "“You will never go wrong with Recurly”" February 6, 2023 5.0 Though Recurly is kind of expensive but I would say it’s worth it!! I would highly recommend this tool if you are planning to have a subscription based services. Pros It’s a user friendly tool, and it is very easy to navigate. Recurly has saved me many times especially in locating our member’s invoices and charges where I am no longer ask for help with our team leads beacuse the information provided are clear and concise. Cons There were times that we experienced delays when processing a refunds and it was not reflecting real time. Review Source Response from Recurly March 2, 2023 We work with customers worldwide, and we especially love celebrating with our customers as they grow. Congratulations. We appreciate you've taken the time to share your experience with Recurly. YL Yolandie L. Admin & Finance Manager E-Learning Used the software for: 2+ years ### "You can always rely on Recurly" October 13, 2020 5.0 Recurly's dunning system is incredible and retrieves a lot of our revenue which could have been lost if not for the dunning system. Invoicing is made easy and general setup of pricing, coupons, etc are very easy to follow. Pros The software is very easy to use and you have access to numerous reports just with the click of a button. Their support is also excellent. I have never had an issue that couldn't be resolved in record time. The dunning feature is absolutely a brilliant tool. Cons It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. Glad you're liking the dunning features. If there's something we can do to improve your experience, please let us know. CH Chris H. Global Talent Support Computer Software Used the software for: 2+ years ### "Using the site" September 8, 2021 5.0 Pros I work with the site for an employment. Cons there are times that the site crashes and doesnt do things right Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle, and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know! RS Ramin S. Co-Founder Computer Software Used the software for: 1-2 years ### "I don't know what we would do without Recurly" May 21, 2020 5.0 Pros Honestly, Recurly makes managing our subscriptions really easy. We use it every day. Everything from customers billing, taxes to analytics (churn, revenue, etc.). Cons This isn't really a con, but it takes a bit of time to set everything up, and it can be a bit technical if you're not experienced.. that's to be expected though for a platform like this. Review Source Response from Recurly February 1, 2023 What a lovely review. We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what you've noted above, please let us know. SD Steve D. VP Publishing Used the software for: 2+ years ### "Excellent support" April 29, 2020 4.0 Super. Pros The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. and the support team is EXCELLENT. Cons Some of hte API limiataions for add-on products. But: it seems that the catalog update may have solved thsoe. Review Source Response from Recurly February 1, 2023 Thank you so much for taking the time to share your experience with Recurly. If there's something we can do to improve your experience, please let us know. BA Bijay A. Managing Director Education Management Used the software for: 6-12 months ### "Solid product but a bit expensive" June 16, 2022 4.0 Pros I've been using Recurly for billing and invoicing, as well as subscription management. Billing new customers is a lot easier when I can easily manage my recurring bills. Furthermore, Recurly offers a number of features such as customer service, reporting, payments processing, and more. They also have excellent customer service. Cons The product is quite expensive and not affordable for startups Review Source Response from Recurly January 31, 2023 We appreciate you've taken the time to share your experience with Recurly. We often review our pricing structure and, if there's something we can do to improve your experience, please let us know. LQ Lorin Q. Operations Used the software for: 1-2 years ### "What use to take our company hours, now takes minutes." February 7, 2018 5.0 Pros The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds. Cons The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place). Review Source HK Harrison K. Computer Software Used the software for: ### "Overall Recurly is a great and intuitive product which is easy to use." January 14, 2015 4.5 Pros Once you learn the software, it's easy and quick to get things done. Seeing past history on an account is clear. Our organization is easily able to give many different departments access and enough privileges to fully own our required tasks. Still, our finance department can truly own billing and collections. If and when their have been issues with Recurly, their support has been thorough, and their communications have been clear and helpful. Cons You definitely need training from someone else who has used it to learn it properly. It didn't seem intuitive or something I could learn on my own. Also I'd say about 15% of the time, the site is down, or I at least have to log in three or four times. If manual collection is used for certain invoices, you lose the ability to truly audit what a customer is seeing. Review Source MM Mona M. Operations Associate Medical Practice Used the software for: Less than 6 months ### "Solid billing platform" August 1, 2019 4.0 Overall, I have had a positive experience with Recurly. I have used many billing platforms and this might be one of the easiest. Pros The ability to set recurring billing on automation is great and easy to set up. Plus their customers service team is awesome and always their when you need them. It's also very easy to add new members or terminate existing. You don't have to go through a million steps like other softwares. Cons Emails go to spam most of the time and the cost is kind of high. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. Thank you. CM Carla M. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Recurly Is Effective and Accurate to use" December 17, 2024 5.0 The experience I have with Recurly is incredible. Pros Recurly is the most reliable solution for managing our recurring bills. The reliability of Recurly makes it a top solution. Cons I am impressed by the powerful features of Recurly. Recurly is flawless. Review Source PW Paris W. Head of sales Computer Software Used the software for: 6-12 months ### "SaaS business payment links" May 31, 2024 5.0 Pros We use recurly to sign up new customers for their subscriptions. Our customers are based all over the world and Recurly makes it incredible easier for them to sign up, process discounts, agree to our terms and automate renewals. Cons No real negative feedback, the system works well. UX could be imprved slightly. Review Source VR Verified Reviewer Customer Support Team Lead Computer Software Used the software for: 1-2 years ### "Recurly is a good choice for online subscription billing and management" September 13, 2022 5.0 Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services. Pros Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login. Cons As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type. Review Source Response from Recurly February 1, 2023 Sounds like Recurly is working for you. We love celebrating with our customers. Thanks for letting us know! HM Heather M. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Billing made easy!" January 26, 2023 5.0 Overall, Recurly is a very helpful and organizational software for billing and purchase concerns. Pros I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices. Cons What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes. Review Source Response from Recurly February 1, 2023 We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know! VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "No hassles" February 3, 2022 5.0 In the end we left them. I reached out to their Customer Success manager to get a good deal on the Enterprise plan. They didn't pick up my signal that I was also looking at other systems. They didn't seem interested to keep us as a customer, so we left. Pros I liked that the system was solid in it's performance. It simply always worked and we never had complaints from customers on invoices and payments. Cons It took a long time before they made direct debit available. Review Source Response from Recurly January 31, 2023 We appreciate you've taken the time to share your experience with Recurly and disappointed you've left our platform. It appears we fell short. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should we be able to assist in the future. We wish you well. Similar Products Featured