--- title: "Recurly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Recurly Software - reviews, pricing plans, popular comparisons to other Subscription Management products and more." source_url: "https://www.capterra.com/p/122700/Recurly-Subscription-Billing/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Recurly Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Recurly ## What is Recurly? Category-defining companies like Sling, Twitch, BarkBox, FabFitFun, Paramount, and Sprout Social chose Recurly to manage billions of dollars in recurring revenues, future-proof their recurring billing and revenue management, and recover billions of dollars in lost revenue due to churn. Our all-in-one, integrated platform removes the complexities of automating subscription billing by enabling teams to manage and optimize their subscriber lifecycles with ease. Recurly. Keep a good thing growingTM ## What is Recurly used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Subscription Management](https://www.capterra.com/subscription-management-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Recurly?[Manage this product listing](https://www.g2.com/products/recurly/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Recurly 4.6 (62) VS. [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (61) Ease Of Use 4.6 (26,808) Value For Money 4.4 (45) Value For Money 4.4 (20,625) Customer Service 4.6 (47) Customer Service 4.6 (20,883) ## Recurly alternatives [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,830)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,555)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [View all alternatives](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/alternatives/) ## FAQs about Recurly Overview ### What problems does Recurly solve? Recurly solves recurring billing complexity by automating subscription renewals, invoicing, payment collection, dunning, discounts, refunds, and card updates. It gives finance, support, and operations teams a central record of customer charges, invoices, and subscription history, reducing manual billing work and helping support staff resolve payment questions without relying on finance. Answer based on 43 reviews Overview ### Which roles and teams benefit most from Recurly? Recurly is most used by customer success, sales, and revenue operations teams managing subscriber accounts, renewals, and payment-related customer issues. Finance and accounting professionals use it for recurring revenue tracking and reconciliation, while founders, CEOs, and product leaders monitor subscription performance and support billing decisions as their businesses grow. Answer based on 59 reviews Overview ### What company size and industries is Recurly built for? Recurly is ideal for small businesses, which account for 81% of reviewers, particularly in computer software at 37%. It targets DTC, high-velocity, high-volume companies in digital media, streaming, publishing, SaaS, education, consumer goods, and services, with reviewer presence in internet (10%) and consumer services (7%). Answer based on 62 reviews Features and Usability ### What are the key features of Recurly? Recurly includes core subscription management and recurring billing for monthly, annual, prepaid, and custom plans. Reviewers frequently discuss automated dunning, card updater, invoicing and refunds, coupons and discounts, and payment gateway integrations. Differentiating capabilities include a self-service billing portal, detailed activity logs, role-based access controls, and subscription revenue reporting. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Recurly integrate with? Recurly connects natively to payment, CRM, marketing, and support tools including Adyen, Amazon Pay, Apple Pay, Avalara, CardConnect, Checkout.com, Fiserv, GoCardless, Google Pay, HubSpot CRM, HubSpot Marketing Hub, Intercom, Drip, and ChartMogul, with over 40 integrations available in its catalog. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Recurly offer? Recurly provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning product features and setup steps. Answer based on 6 reviews Getting Started and Support ### What customer support options does Recurly offer, and how do users rate the experience? Recurly offers email/help desk, FAQ/forum, phone support, and chat. Users often describe support as responsive, knowledgeable, and thorough, with chat answers sometimes arriving within seconds. However, some report delayed replies, difficult onboarding, outdated help documentation, and unresolved billing or account concerns involving multiple support contacts. Answer based on 34 reviews Ease of use ### How easy is Recurly to use for subscription billing? Recurly makes day-to-day subscription billing tasks easy to complete through straightforward navigation, account histories, and flexible setup options. Billing, finance, and support teams often find recurring charges, coupons, refunds, and dunning accessible after onboarding. New hires may need some guidance, and certain users want more in-product tooltips and clearer reporting workflows. Answer based on 18 reviews ## Features AI summary Based on 742 Subscription Management reviews Capterra data shows that buyers of Subscription Management software rank the following features as their top priorities: - **Recurring/Subscription Billing** (**67%** of reviewers rated this feature as critical) - **Subscription Plan Management** (**66%**) - **Billing & Invoicing** (**68%**) Recurly supports all three features buyers value most: **Recurring/Subscription Billing**, **Subscription Plan Management**, and **Billing & Invoicing**. Together, these capabilities help businesses manage ongoing customer subscriptions, maintain flexible plan structures, and handle accurate invoicing and payment workflows, allowing teams to improve revenue operations and keep billing processes organized. Recurring/Subscription Billing 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Subscription Plan Management 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage the subscription plans of all active members Cancellation Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allow customers to cancel their subscription remotely. Electronic Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Processing 4.9 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Invoice History 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Recurly 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Cancellation Management: Allow customers to cancel their subscription remotely. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Forecasting: Form predictions based on past and present data/trends - Fraud Detection: Identify and prevent suspicious activity - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Product Catalog: Present a catalog of inventory that customers can view - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (59) 4.4 Based on 59 reviews ## Pricing Value for money 4.4 (45) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/pricing/) Core $0.00 It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Mobile App - Saas - Streaming Media Professional Contact Vendor for Pricing It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Ideal for Businesses With Revenue $ 1m- $ 25m Annually - Mobile App - Saas - Streaming Media Elite Contact Vendor for Pricing It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Ideal for Businesses With Revenue Over $ 25m Annually - Mobile App - Saas - Streaming Media Value for money 4.4 (45) 4.4 Based on 45 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (47) 4.6 Based on 47 reviews ## User reviews Overall rating 4.6 Based on 62 reviews Filter by rating Counts reflect reviews available in this feed. 5(42) 4(17) 3(0) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Jack T. VP, Customer Success Used the software for: 3-5 years ### "Incredible Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2020 We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support. Pros While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly. Cons No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly. MR Mark R. Customer Service Manager Used the software for: 3-5 years ### "A must for emerging subscription-based business model" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2021 Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires. Pros Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust. Cons When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance. Eugene S. CEO Used the software for: 1-3 years ### "We Paid 40% More Than Expected Due to Hidden Terms" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 28, 2025 While the product works and solved our billing infrastructure needs, the commercial side of the experience was disappointing. We trusted the pricing model we discussed during negotiations, but missed fine-print terms that had a major financial impact. As a result, we feel misled and overcharged. It left us with a working platform — but a broken relationship. Pros The platform is technically strong and reliable. It handles subscription billing well across multiple environments, and the interface is user-friendly. Features like automated dunning and card updater were helpful in reducing churn. The integration process with our stack was smooth, and their documentation is decent. Cons Critical pricing terms were not clearly communicated. We agreed to what we believed was a simple consumption-based model, but were later hit with large surprise overage invoices due to a hidden transaction limit and per-transaction fees. These fees were never discussed in the commercial proposal or calls — only buried in one follow-up email and the final legal contract. Our trust in Recurly was compromised, and the actual cost ended up more than 40% higher than we anticipated. The team pointed to contract wording rather than honoring the spirit of the agreement. Edgardo G. Operations Manager Used the software for: 3-5 years ### "Recurly Covers all your billing needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2020 Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service. Pros What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits. Cons If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying. PB Paul B. Customer Experience Manager Used the software for: 3-5 years ### "Recurly, for a serious and solid subscription based business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Having used it almost every day in the past 3+ years I can say I am satisfied from both the core feature, subscription and invoicing management, the support, the fact that also when dealing with difficult to identify issues, like double charges or the 3-D Secure Authentication issues, they are striving to get it solved. No matter it is days, months or even years, they are on it until they get to a solution. So if there are still some hiccups here and there, we know we can count on Recurly, they'll get them sorted, sooner or later. Pros Efficient, reliable, highly customizable, good support, ah, I was supposed to say only one thing, but, there are really more than a few. Sorry Recurly, you're doing great! Cons The automatic logging out. Having to use it all day long, I know that I can relog in from 5 to 12 times per day. Ok security, but give me a break, please. CS Customer Success Manager Customer Success Manager Used the software for: 3-5 years ### "One-click to your customer financial status" 4.0 October 9, 2019 Pros It is so easy to figure out how to use! Basically I get all piece of information that I want with one or two clicks. It's also transparent for the rest of the team when they have to searching. Cons I miss some dashboards. Also, I'm not allowed to export the information that I can view on the screen, it's a bit frustrating. HO Head of Product Head of Product Used the software for: 3-5 years ### "Organized Chaos " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2020 Pros I love how everything is easy to use, it gives you control over a lot of things that stripe does not. Cons Price is a bit on the high side if that was not the case it will be amazing Becky L. Operations Analyst: Customer Success Used the software for: 3-5 years ### "Elegant and Simple Solution for Small-to-Midsize Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2018 Our sales reps and admins can use the software easily with very little training. When I offer consulting services to small businesses, I often recommend that they start billing services with Recurly - and I'm not even a Recurly affiliate! My clients do well with Recurly, which helps me do well. Pros It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use. Kamil R. CEO & Founder Used the software for: 3-5 years ### "Advanced and sophisticated" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2018 Subscription management Pros Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues. Cons Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business. RE Reviewer ### "Takes care of it." 5.0 August 28, 2014 Recurly has taken care of our recurring billing for two years and counting. We have multiple businesses running on the platform and have multiple recurly accounts. There product goes above and beyond when it comes to feature flow and figuring out those \*next\* pains they can solve. Pros Dunning management Automatically update credit card expiration numbers Recurring rev reports Upgrade/downgrade/cancel API (hmmmm, so nice) Lots more that I'm not listing here... Cons If you have multiple websites, you need multiple accounts (for cancellation templates, etc), no discount on second account for the fixed monthly Can't overwrite customer ID #'s once the customer is in the system One time purchasing not so good [View all Reviews](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal Payments vs Recurly](https://www.capterra.com/compare/122700-207944/Recurly-Subscription-Billing-vs-PayPal) [Chargebee vs Recurly](https://www.capterra.com/compare/122700-131433/Recurly-Subscription-Billing-vs-Chargebee)