# Nextech EHR & PM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nextech EHR & PM the right Plastic Surgery solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122691/Nextech-Practice/reviews --- Nextech EHR & PM 4.1 (239) [View alternatives](https://www.capterra.com/p/122691/Nextech-Practice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nextech EHR & PM Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews DK David K OwnerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Solid reporting capabilities.“ November 21, 2025 RB Reza B PhysiciansMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Disorganized, not user friendly, poor communication, poor service“ November 12, 2025 DK David K OwnerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Robust functionality for the most part.“ November 21, 2025 EL Ericka L ophthalmic technicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Too many different pages to look at, sometimes it was hard to find things“ April 14, 2025 AA Abby A Office CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years).“ August 9, 2023 DK David K OwnerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Clients are treated with disdain.“ November 21, 2025 PC Paul C Ophthalmic PhotographerMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling.“ August 7, 2023 DK David K OwnerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Shoddy customer service.“ November 21, 2025 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer Y. Dental Administrator Medical Practice Used the software for: Less than 6 months ### "Cloud based software, very streamlined" March 29, 2019 5.0 Pros We love that it is a cloud based software and can be accessed anytime and anywhere! The transition from paper to the cloud was a bit of a process but worth it. Support is above and beyond! The imaging facility is very popular with the staff. Cons It can be overwhelming at first but having the on point support helped a ton. Review Source SM Solange M. Surgery Consultant Medical Practice Used the software for: 1-2 years ### "Solange Nextech review" March 3, 2025 5.0 Pros We can create all kinds of EMRs that help you work in a pleasant way and keep your information tidy and handy. Cons It does not have the option to send messages to patients. Review Source CA Christy A. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Practice Manager" March 6, 2025 3.0 It was ok, I wish that it was easier to get information out of it for anlyasis Pros That it was on the cloud and was easy storage that did not run out. Cons Difficult to run reports, The report were difficult to find and use. Different reports with the same numbers would sometimes be different. Review Source PC Paul C. Ophthalmic Photographer Medical Practice Used the software for: 2+ years ### "9 years and running" August 7, 2023 4.0 They're aware of their impact and honestly try to make a user friendly product that delivers, on time. Pros I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling. Cons The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart. Review Source DB Debra B. SURGICAL COUNSELOR/ BILLING SPECIALIST Medical Practice Used the software for: 2+ years ### "Stephenson Eye Associates Loves Nextech" August 4, 2023 5.0 Overall Experience has been Fantastic! Pros We love the User Friendliness of this platform and the easy access help from the service technicians if they cant fix your issue they will find someone who can in a timely manner. Nextech is always up to date on the latest and greatest technologies and make sure that its clients have the access to that information as well. Cons Templating for EMNS is not as user friendly to some people who arent tech savy and with every office being so different in their specific needs its sometimes hard to get a template for the office needs that fits perfectly. Review Source DR Donna R. Office Manager Medical Practice Used the software for: 2+ years ### "Nextech EMR" August 21, 2018 1.0 Pros Easy to track inventory and add multiple doctors. Easy to schedule patient appointments. Easy to track reports on the system. Cons Extremely expensive and you have to build your own templates after paying over 5 thousand thinking it was gonna be customized for us. Review Source AA Abby A. Office Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Experienced User's Perspective - Over 9 years of use" August 9, 2023 3.0 Pros NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years). Cons The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for. Reason for choosing Nextech EHR & PM Previous history of using the system at another practice, fit our needs for being able to schedule appointments, bill services and products, and track inventory. Review Source tD thuy D. Physician Cosmetics Used the software for: 1-2 years ### "Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities. " December 11, 2021 1.0 Cont reading below. \[Sensitive Content \], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY. Pros None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, \[Sensitive Content \] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. \[Sensitive Content \] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices. Cons Cont reading below. \[Sensitive Content \] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. \[Sensitive Content \] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions. Review Source HF Heather F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "EHR Can be so much more efficient. Cut down on clicks, please, and stop all the scrolling." August 18, 2023 1.0 I hand over as much as I can to my medical assistant. It isn't perfect, but it saves me a lot of time. Pros It intersects with the scheduling software. Cons It takes much longer to complete a task than is necessary. The software is rudimentary and needs a dramatic update. The clinician should not have click, scroll, click, scroll. The dictating function is poor. NT does not accept feedback for requests for greater efficiency. THe future will be AI, ChatGPT3 and 4. The time spent on EHR adds zero to the quality of patient care and is merely a tremendous time suck organized around the function of billing. Billing should be done through AI so clinicians can focus on patient care and going home at the end of the day. Review Source Response from Nextech Systems September 7, 2023 Heather, it's disappointing that our software is not performing how you'd anticipated. We are glad to have this feedback, as it offers an opportunity for us to learn and improve. And so you're aware, introducing elements of AI is on our product roadmap for the near future. For now, please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. DL Danielle L. Admin Supervisor Medical Practice Used the software for: 2+ years ### "7 years of Nextech use" March 17, 2023 5.0 See above. I tell ya, I love Nextech .... when it's set up correctly and it does the work for you... when it's not being utilized correctly and you have a group of non-techy people using it... it's a web of rabbit holes and it's so easy to screw things up in billing. Pros It covers all the bases. If there's something we need - Nextech usually can make it happen. Cons I used to work for a practice who invested in bringing out Nextech experts on site and trained us all on best practice and cleaned up our system on an annual basis. When I worked there - Nextech ran like a well-oiled machine. It was built out and was SO efficient. Everything was simple and a click. I now work for a smaller practice and we don't even use EMNs to be billed... it's a mess. I'm not tech savvy - I just knew how to USE it efficiently. This new job has been SUCH a major challenge because Nextech is a swamp. I'm frustrated that it takes a lot of time and money to get it "best practice" - when I called about building out billing in EMNS - I was emailed a manual and told that it was more something a consultant would need to help us set up. Ugh. I love Nextech - but unless you have someone on board that knows it/knows the software/understands tech/it ..... what use is it when we barely skim the best features? Reason for choosing Nextech EHR & PM We used it previously with other practices. Review Source NP Nicole P. Used the software for: ### "" January 29, 2013 5.0 We are a multi-specialty Ophthalmology practice located in Massachusetts. I spent years researching different electronic health record systems along with one of our senior technicians, and the support of our I.T. person. We decided a web-based EMR would work best for us, as our cloud-based practice management system had saved us a great deal in I.T. related costs and provided us with immediate system updates. It also allowed our doctors to access patient information outside the office, which to them, was very helpful. Of all the web/cloud-based systems out there, the staff and doctors at the MDI booths truly knew their product best. They answered all of my many questions on the spot and/or via email prior to me even leaving the conference. They even had an actual MD giving the demo! That I had never seen before. We purchased IntelleChart last January and went "live" in June. We could have gone "live" sooner but were waiting on our PM system to finish their portion of the HL7 bridge. I also wanted to be sure our technicians had enough chart prepping practice before we brought it into clinic. Our "go-live" went more smoothly than I ever could have imagined. I'd heard so many nightmarish stories about "EMR go-live days" and in the end, we couldn't have been more prepared for ours. The MDI University, knowledgebase conference calls, incredible I.T. walk-thru and set up, made us unbelievably prepared for it. MDI suggested we cut back on the number of patients we were seeing during our "go-live" training and it worked out perfectly. Of the first four doctors who went "live" in June, three of them were seeing ALL patients on MDI within 2-3 weeks. I have only a few doctors who are still seeing some patients on paper and only because they are extremely part-time here, and therefore are taking a little longer to become more comfortable with and efficient on the system. If the technicians had it their way, everyone would be seen on MDI. To this day, we have not reduced the number of patients per session, and certainly won't need to at this point in time. There are many things I could say about IntelleChart and MDI as a company but the most important thing everyone should know about them, is that their customer support is top notch! Other practices on various EMR systems have called me, and when I mention that, they ask if the support is just as good six months down the road. Well, it is! I ask for a new "document type" to be added for example, and most of the time, it's already there in less than an hour. I'm the Administrator and even I can help the technicians populate data from previous exams when we're running behind. The system is so user-friendly; I honestly think it's helpful learning tool for new technicians, as it almost prompts you to ask the appropriate necessary questions. The owner of our practice allowed me to select our EMR system, which meant the pressure was all on me! He could not be happier with it and I can't tell you how pleased I am about that! Review Source BR Bernadette R. Clinic Manager Medical Practice Used the software for: 2+ years ### "Happy customer!" August 14, 2023 5.0 Very happy! Pros Medical Practice with multiple locations, we have a seamless integration to go back and forth between practice locations and have no issues. Cons Once in a great while we will have internet issues that cause the system to run a bit slower - but it is very infrequent and usually is the fault of our ISP or local bad weather, not a shortcoming of the ICP. Reason for choosing Nextech EHR & PM Seemed the most ophthalmology driven compared to other platforms for eye care. Review Source lO lorie O. RN,Adm Hospital & Health Care Used the software for: 2+ years ### "The ONLY EMR & PM" June 2, 2022 5.0 Pros so easy to learn, and implement every day, in all aspect. Been using this for over 20 years, and love the newest upgrades and products. My favorite was the iPad integration. SERVICE is 10 stars, always available to assist. Love that you get your own representative on your account. You know who to ask for, and they deliver. Cons not any to think of, when we added the EMR/iPad - honesty it was the only downspot - although support was there all the way. Reason for choosing Nextech EHR & PM They showed that NexTech was beyond all the others, Many have demonstrated us their products, No one holds the bar as high. Review Source AB Anna B. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Expensive fees to keep software service and updates yearly. " January 5, 2018 1.0 Basic scheduling needs and some reporting. Pros Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple. Cons One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder. Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off. Review Source HD Hardeep D. MD owner Health, Wellness and Fitness Used the software for: 2+ years ### "HD retina review" March 23, 2024 5.0 Good but need more training in customizing Pros Developed by an ophthalmologist who understands retina Cons Difficulty in customizing - hopefully with thrive program can do so Reason for choosing Nextech EHR & PM Still looking at the pm. Demo being set up Review Source TH Tasha H. Billing Clerk Health, Wellness and Fitness Used the software for: 2+ years ### "Billing Clerk " March 22, 2024 5.0 Pros Very informative, educational and the slideshow was very helpful Cons The walking I would prefer if the session on 1 floor Review Source BF Brandy F. Practice Coordinator Plastics Used the software for: 2+ years ### "The Review" March 14, 2023 4.0 Pros easy to use and move around, integration with DermPro and touchmd. Cons I was not here but integration was not done well which caused to use the systems incorrectly. We have a lot of clean up still to do. It can be challenging to learn all of the features and know if we are using the system in the best way possible. Directional videos of common functions and how they effects other areas would be amazing! Review Source CN Cari N. Executive Assistant Medical Practice Used the software for: Less than 6 months ### "Implementation continues to disappoint and cause major problems" August 9, 2023 1.0 I have hopes for the system once we get through all of our migration problems. Though we are almost two months post-go live and should not be dealing with these problems any more. Pros Reporting options give us what we need to make administrative decisions. AdvancedMD had very poor reporting features. Cons The implementation process has been disappointing. We STILL have not had a complete migration of data from our old EHR since we took Nextech's recommendation to use their migration service instead of going through the legacy EHR. Reason for choosing Nextech EHR & PM We were sold on ease of use and focus on ophthalmology. Review Source Response from Nextech Systems September 7, 2023 Cari, we're glad you're finding value in Nextech's reporting options. However, it is unfortunate that the implementation hasn't met your expectations. We've had tremendous success in the past with the speed and ease of our implementation process, but every practice has its own unique circumstances. Please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. AB Ann B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Our office has been using Nextech Practice Management for 7 years. Customer service is excellent. " December 14, 2017 5.0 The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for Pros Very user friendly. The customer service is excellent. They offer a number of financial reports. The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices. Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out. Totally love the PM part of Nextech Cons I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long. Review Source Response from Nextech Systems December 18, 2017 Thank you so much for your detailed feedback. Nextech has worked over 20 years to develop and hone our PM system to provide you with the experience you described below. Regarding the EMR, we encourage you to contact your Account Manager about how Nextech can assist your practice with streamlining its medical notes. With thousands of providers using our system and a fully customizable EMR, we¿re certain we can reduce that frustration once we better understand your unique needs. JH Josef H. Physician Medical Practice Used the software for: 2+ years ### "Nextech should be web browser based" August 6, 2023 4.0 Pros There are a lot of features that are nice Cons The software should be accessible via web browser. There should also be an Android mobile app for both patients and providers. Review Source Response from Nextech Systems September 8, 2023 Josef, we are glad to hear you are enjoying our features. We wanted to make you aware that Nextech is available via web browser, and we do have an Android mobile app for patients and providers to use. If you are still having trouble accessing these, please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. KP Kristina P. Clinic Manager Medical Practice Used the software for: 2+ years ### "Great Patient Electronic Charting" March 17, 2023 4.0 Pros Ability to tailor charting needs by provider, service, etc Cons We offer non-insurance procedures at a Med Spa so would like to have more "retail based" features to use as well. Review Source MM Mira M. owner Medical Practice Used the software for: Less than 6 months ### "worst Experience" February 4, 2022 1.0 This is not a software for Med spas, weight loss or any other practice who does not bill insurance. The customer care is the worst. We were given the demonstration by the sales rep and during the demo he said yes to pretty much what we needed in a software like cloud software, automated, emails, online booking etc. So, we signed the contract and then the nightmare started. No body contacted us for 3 weeks. We asked when we are going to implement, they gave us one call per week which was not enough to set the software, so we did a lot by ourselves like building all the forms. We realize this is not true cloud software as we were told during demo by the sales rep \[SENSITIVE CONTENT\]. you can only log in only 6 computers at a time, but we were told you can have unlimited iPad. But iPad version is very limited. We came across lot of other problems like 1. Saas cloud software 2. Not able to sign receipt 3.Slow Remote Desktop system 4.patients not able to sign forms in portal 5.iPad version missing important features like not able to update demographics info. Not safe to give iPad to patients forms as they can go in other patients’ charts. Our company has invested serval hours in setting and learning this software. In the end it was very unfortunate waste of time and effort. In the end we end up not finishing the implementation or using the software. We asked told them and this is not what we signed for. \[SENSITIVE CONTENT\] told us contract is a contract we must pay them for 3 years no matter what. Pros During the demo we were told that it is a cloud software , can send automated emails and marketing etc. All most too good to be true. Cons features which were told by sales rep were not present in software. Review Source RG Randi G. Asst controller, compliance officer Plastics Used the software for: 2+ years ### "Best Medical Software araound" March 10, 2023 5.0 Pros Billing is a breeze for us , we enjoy the templates as well. Love the new credit card system through nextech Cons having choice besides trizetto, the e eligibilty is not that accurate Review Source VR Verified Reviewer Office Administrator Medical Practice Used the software for: 6-12 months ### "Why I use Nextech" August 14, 2023 5.0 I can see how the business if performing using all the features. Pros How easy it is to get quality timely help. Cons Learning curve but the features are valuable. Review Source CD Colleen D. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Nextech Dermatology Software is VERY adaptable!!" March 5, 2016 5.0 Pros With Nextech software I can make changes any time I want. I will be honest as a Nurse Practitioner who wasn't all the computer savvy, it took me awhile to learn it, but the younger personnel at Nextech were able to walk me through the process. The possibilities with this system are endless. That being said, you do have to program it to fit your needs. At first, I complained about that, but then I realized I had to make it work for our own individual practice. The staff at Nextech helped me get through ALL the Meaningful Use stages and I am very grateful to the staff at Nextech for all their great support. Cons You have to make up your own stampers which is time consuming. I wish Nextech would give new dermatologists who buy the software the basic stampers they might need to start their practice right away. There are so many dermatologists that are using this software that they could just work with them and get a general consensus on what are the most common stampers needed. If the new dermatologists didn't like the way something was written, its very easy to make changes or edits. There are also four other areas called assessment, medication, procedure, and a line for discussion or education. Even those areas could be preprogrammed to the most common statements. This would help the new dermatologists get started. Review Source Similar Products Featured