# Page 9 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Kickserv ## Showing most helpful reviews Showing 201-225 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LT Lee T. Vp Computer Networking Used the software for: 2+ years ### "Convenient, easy, affordable" November 29, 2021 5.0 Good Pros Meets our needs for a easy, convenient tool. Cons We don't it for invoicing because we have another company wide tool. Doesn't create a inventory of systems worked on Reason for choosing Kickserv Price cloud. Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Price. Review Source Response from KickServ December 2, 2021 Thank you for taking the time to leave this amazing review, Lee. We greatly appreciate it. Perhaps in the future we will have a way of managing inventory. :) LS Lawreen S. CFAO Used the software for: 2+ years ### "Great - easy to use" June 9, 2018 4.0 Pros Able to schedule jobs and access data anywhere - This is allowing us to service our clients quicker Cons Would like to be able to assign a crew to a work order - even thou they are not set up to receive data info. Review Source Response from KickServ June 24, 2018 Thank you for the great review. Yes, once you figure out how you can run your business remote from just about anywhere your life changes (and so does your business). We should discuss in our support line this comment about scheduling crews that don't receive email or texts. I feel we do have a solution for that. VR Verified Reviewer Used the software for: 6-12 months ### "Poor customer service" December 26, 2017 1.0 Pros Good for small business operation 1 to 2 people max. Cons Very poor customer service - Not practical Delay in receiving updates Poor automation Overpriced compare to other similar apps Review Source CW Chris W. Plumber Used the software for: 2+ years ### "Very helpful scheduling service" May 16, 2018 5.0 Pros How easy it is to use and you can update on the road via the app. Nice being able to save pictures to jobs that need to be done or for future reference Cons Sometimes the app stops on my phone and has to be restarted. You cannot update customer information while using the app Review Source Response from KickServ June 26, 2018 Hello Chris, We very much thrive on good feedback back good reviews. Thank you. The mobile app does allow you to update your contacts information. Please let us know with a support ticket if you have any issues using our service. DG Debi G. Client Account Specialist Facilities Services Used the software for: 2+ years ### "It makes it easy to schedule jobs and keep track of hours" May 29, 2018 5.0 It keeps everything for a job in one place so multiple people can access it. Pros The software is easy to use to schedule our service technicians. They also log their hours while on the road which makes submitting their hours for payroll easy. Cons Creating reports can be tricky. It's trial and error to find the right fields to use and get them to display correctly. Review Source Response from KickServ June 26, 2018 Hello Debi, Thank you for the great review! Reach out to us with our in-app chat support regarding the reports. We are here to help. GA Gerald A. President Used the software for: 2+ years ### "Great easy App and Software Program" May 10, 2018 5.0 Job frequency is automated Pros Easy to use. Price. Very modern looking. Customer service. Can set up jobs daily, weekly, monthly etc. Cons On the app you can't scrow down after 1-2pm jobs. Sometimes you delete one job and somehow it will delete your entire job history. Review Source TD Trevor D. General Manager Construction Used the software for: 1-2 years ### "Cheaper than similar programs, but for a reason." June 22, 2017 3.0 More efficient work flow management from estimate to invoice. Pros It's easy to use and it looks very professional to customers when they view estimates, invoices, etc. The customer portal was a great selling feature for customers with multiple properties. Cons Frequent server downtime causes costly and frustrating downtime for office/field staff. Customer service isn't the most responsive, and one request took 4 months to get an answer. Custom templates sound like a great feature, but they don't respond very well within the program and are difficult to create. Mobile app is buggy and practically unusable. Review Source AF Aron F. Account Manager Telecommunications Used the software for: 1-2 years ### "Kickserve" June 24, 2019 5.0 Pros The ease of use on the desktop, adding accounts and information. It really is easy to use. Cons The functions on the mobile app. I would like it to reflect more like the desk top. Review Source Response from KickServ June 25, 2019 Hi Aron, your company has been a loyal customer for over 6 years! Thank you. We are happy that your experience with Kickserv is supporting you and your business. Plus, we are adding more developers to increase our process from idea to production. More good stuff on its way to your app. JK Jackie K. Office manager Construction Used the software for: 2+ years ### "Enjoy your service and recommend you frequently" June 22, 2017 4.0 Information on customers and jobs that my accounting software doesn't have fields for. Pros Its versatility. It does a lot of features and the cost is very affordable. It has become usable with a tablet in the field which we hope to use, once we get all of these kinks worked out from upgrading. Cons I have enjoyed the app, but support , in my opinion is not timely. The flow is very difficult. Needs a contact block for when a business is the customer. Review Source JM Jesse M. Service Tech Medical Practice Used the software for: 6-12 months ### "Ender User of Kickserve" June 24, 2019 5.0 It has always worked perfectly when i need to use it other than portrait landscape issue. Pros it is very easy to use, it does what i need it to do in the field. Cons The app needs support for portrait and landscape, i use do everything on my ipad with a keyboard which makes app virtually useless, so i end up using web browser version of kick service to all my invoicing. Review Source Response from KickServ June 25, 2019 Thank you, Jesse. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. Reach out to us with our in-app chat support regarding your specific iPad functionality because improvements have been made within the new app version. MD Michelle D. Manager Construction Used the software for: 2+ years ### "Very good for scheduling techs" July 16, 2019 5.0 Overall very positive Pros Easy to add an appointment and alert the tech Cons Does not always work or techs have difficulty getting through the email Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Michelle. We really appreciate you taking the time out to share your experience with us. BS Ben S. owner Construction Used the software for: 1-2 years ### "Do not sycn with quickbooks." March 9, 2017 1.0 I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that. I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do. Pros Clean and easy to use Cons Lost my data Review Source RZ Rolando Z. IT Manager Management Consulting Used the software for: 1-2 years ### "Review" June 28, 2019 5.0 Pros I like that it is very user friendly and easily customazible. Cons The time tracking feature isnt as expected. I thought it would be more automatic less user input, leads to more mistakes. Review Source Response from KickServ July 3, 2019 Hello Rolando, Thank you for the terrific feedback. We love hearing how easy our software is to use. Please make sure to connect with us via our in-app chat to assist you with all the recent Time Tracking enhancements within the mobile app. TD Tommy D. Service Coordinator Construction Used the software for: 6-12 months ### "Kickserv schedule and Job tracking" July 5, 2019 5.0 This is a great app for keeping all your info attached to the job records. it is very easy to use and the developers are continuously adding needed features. Pros Kickserv is very easy to use and a great place to keep track of all our job info. We do all our scheduling and time tracking through the app. It has taken the place of 3 apps we used in the past. Cons The accounting portion of the app is still a little behind but they seem to be improving it weekly. Review Source Response from KickServ August 5, 2019 Thank you so much for your kind words, Tommy. We really appreciate you taking the time out to share your experience with us. GM Georgia M. Albuquerque Branch Manager Construction Used the software for: 2+ years ### "My review? " July 8, 2019 4.0 The benefits are storing our projects. I like that it syncs to quick books Pros I like the system just wish we could have a lot more options for clients. Texting our customers etc... Cons So m,any steps to get what you need done Review Source LP Laurita P. Office Manager Construction Used the software for: 2+ years ### "Good for fast estimates & invoicing!" May 10, 2018 4.0 Email estimates & invoices and get customer signatures while still onsite. Pros Email estimates and invoices to customers and get signatures while still onsite. Invoices sync to accounting software. Cons Customer & jobsite info do not always sync correctly. Cannot handle basic customer credits or refunds. Have to jump around multiple screens to get a clear idea of the schedule and open jobs to be done. Review Source LC Lora C. Office Manager Environmental Services Used the software for: 2+ years ### "Great scheduling tool and easy to use" June 28, 2017 4.0 We can see where our technicians are and can keep extensive notes on a project for future visits. Pros Easy to use and can plan the day the week or the year out with this software. Can easily email an invoice to a customer and get paid online by the customer. Cons The speed of the software is sometimes slow. Also there are outages that interupt our work day. Would like it to interface with Quickbooks better. Review Source EV Eyder V. Operations Manager Management Consulting Used the software for: 1-2 years ### "Review" June 24, 2019 5.0 Pros What we mostly like about this software is that it is very easy to use. Cons The feature that we least like is the Time Tracking feature. Review Source Response from KickServ June 26, 2019 Hi Eyder, Your company has been a very loyal customer for 3 years now! Thank you. We appreciate your time and consideration. We are here to help. I'll reach out to you via our in-app chat to assist you with recent Time Tracking enhancements within the mobile app. BS Billy S. Presiden Construction Used the software for: 2+ years ### "Great service" July 8, 2019 5.0 Pros Easy to use. Can use on a smart phone Cons Can't just take service location off Review Source Response from KickServ August 5, 2019 Thank you so much for your kind words, Billy. We really appreciate you taking the time out to share your experience with us. LB Leah B. Project Manager Facilities Services Used the software for: 1-2 years ### "Kickserve Update" July 15, 2019 4.0 Updating the formatting makes our invoices unprofessional now Pros The ease of use ability to upload pic and docs Cons The updates that don't work like the new formatting Review Source Response from KickServ August 13, 2019 Thank you so much for taking the time out to share your experience with us, Leah. It is good to know that we fixed that enhancement release awhile back. Please make sure to reach out to us with our in-app chat support. We are here to help. DB David B. Owner Construction Used the software for: 2+ years ### "Very helpful program I use it many different ways. With and without QuickBooks integration. Great pr" May 10, 2018 5.0 Run my business Pros The is of navigating the system is my favorite part. The ease of navigating the system is my favorite part. QuickBooks integration is seamless. The ease of program and the bonus low-cost is amazing Cons I haven't sat down and figured out everything I can be doing with the system and that is only my fault as all the instructions are there and it is easy Review Source SM Stephanie M. Office Manager/Owner Construction Used the software for: 2+ years ### "Great software for all job-related tasks!" May 10, 2018 5.0 Pros What I like most about Kickserv is that I can do all scheduling, invoicing, and quotes through the same system as well as keeping all of our client's information in one place. Cons I wish you were able to do more financial reports through the system as well as put other non job-related expenses into the system. I do not like having to use two systems to do this. Review Source JH Jeanine H. Bookkeeper Construction Used the software for: 2+ years ### "My thoughts" September 28, 2018 4.0 Pros It suits our business well. Is fairly easy to use and easy to teach to new hires. Cons Nothing big. I do have several small suggestions to make usage even more streamlined Review Source Response from KickServ October 5, 2018 Hello Jeanine, Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. I'll reach out to you directly for your ideas for better streamlining the customer flow-line within Kickserv. Cheers! MC Mark C. Field tech Alternative Medicine Used the software for: 1-2 years ### "A great app" June 25, 2019 5.0 It is a great app all around Pros It’s very easy to use and does great for myself and all my coworkers Cons Only thing is not app related but the speed of the internet at my jobsite Review Source Response from KickServ July 1, 2019 Hello Mark, Thank you for your feedback and EXCELLENT scoring. Your company has been a very loyal customer for close to 3 years now! Thank you. I believe your review will help others. jG jake G. estimator Construction Used the software for: 1-2 years ### "Kickserv is very decent." July 12, 2019 5.0 Kick serve works perfectly for our companies needs. Pros Really appreciate the addition of being able to drag and drop the levels of the charges. Cons the notes and changes are not always attached to the actual user who did them. Review Source Response from KickServ August 7, 2019 Thank you so much for your kind words, Jake. We really appreciate you taking the time out to share your experience with us. Talk to a Capterra advisor for free and get results within 15 minutes.