# Page 8 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Kickserv ## Showing most helpful reviews Showing 176-200 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Ruben L. Field Supervisor Construction Used the software for: 2+ years ### "Amazing Software " December 29, 2020 5.0 Overall this software has gotten way better and way easier for me to do my contracts and upload my information Pros Can upload multiple photos at the same time, make them shareable and also can save notes Cons In the beginning it wouldn’t allow me to upload multiple photos Review Source Response from KickServ November 11, 2021 Thank you Ruben - we love the feedback. JB Jim B. Tech Consumer Services Used the software for: 1-2 years ### "Great technical support " November 20, 2021 4.0 I had trouble with the operation of the operation of this kickserve. \[SENSITIVE CONTENT\] were most helpful with working it out for me. Also they left the door open to get in touch with them with any further problems. Pros Once I learned to use it it was easy to review past jobs Cons I do think there is room for Improved ease of usage. However I do not know much about computers at all Review Source Response from KickServ December 1, 2021 Thank you for the feedback Jim and I'm glad we were able to assist you with the roadblocks you had encountered. You know where to find us if you have any further issues. :) TH Tyler H. Security Consultant Security and Investigations Used the software for: Less than 6 months ### "Best quote building software I have used" June 24, 2019 5.0 The fact it’s easy to use and easy to modify quotes in real time has enabled me to close business on site. Pros This system has been the fastest and most efficient quote building tool I have ever used. The ease of use has allowed for me to efficiently build quotes while on site with customers, and effectively allowed for me to close more deals on site than with any other platform I have used. The fact that everything is done in-platform, from quote building to delivering to customers, simplifies my internal process. It’s also nice to have the audit trail that lets me know if a customer has received and viewed the quotes I have sent out, leading to more effective follow ups. Cons Everything about this software has suited my needs well, so I really don’t have any complaints. Review Source Response from KickServ June 25, 2019 Hello Tyler, SUPER review! Thank you for your time and thoughts. Please know that we really do appreciate your company doing business with us for over 3 years! IS Ian S. owner Construction Used the software for: 6-12 months ### "trident " April 5, 2022 5.0 Pros good software i use it every day me and my team enjoy it Cons can be hard to navigate but the customer service is great Review Source Response from KickServ April 14, 2022 Hello Ian, We appreciate you taking time to leave us this 10 out of 10 review! That is awesome! I am glad to hear that you and your team are enjoying our software. If there is anything that we can do to help with the navigation of our software feel free to reach out to us. Thank you again for taking the time to leave us a review for being a part of the Kickserv family! PC Phyllis C. CFO Used the software for: 2+ years ### "We've used this Kickserv for years! It's a good, solid program that is continually being upgraded." July 6, 2017 4.0 Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$. Pros Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years. Cons It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive. Review Source TB Tom B. Technician Package/Freight Delivery Used the software for: 6-12 months ### "Good software for organizing shifts" July 16, 2019 4.0 For a moving company such as ours, it is important to be able to dissipate job information effectively and coordinate who goes to which job. Kickserv helps me to receive reliable and accurate information about a job so I can focus on actually moving people, rather than wasting time on minor details. Although some of its quirks are a bit annoying to deal with, I like using Kickserv overall. Pros \*Straightforward calendar that can include notes for jobs and can be synced to external calendars \*Reliable mobile application; never crashes. Cons \* The mobile application doesn't say which technicians are on a job, but the browser does. \* As a user, I only use a very small part of the app. The rest is irrelevant. Review Source Response from KickServ August 12, 2019 Thank you so much for your kind words, Tom. We really appreciate you taking the time out to share your experience with us. JV Jennifer V. Office Manager Retail Used the software for: 2+ years ### "Kickserv is a great communication software for people out in the field." August 8, 2017 5.0 Ease of use, great communication with techs, maps Pros What i like most about the software is the ease of the program. When i input an address it starts to give recommendations and it fills in the blanks for you. You can also view a map of the location. We use this software everyday throughout the day and is a great program for the office to communicate with people in the field without having to call them. Cons We have used kickserv for a few years now and i really haven't run into any major problems with the software. The few times i did, the tech helped out immediately to get my issues resolved. Review Source JF Jason F. Manager Used the software for: 1-2 years ### "Pretty Pleasant " June 29, 2017 4.0 Pros Keeps all of my office and field workers on the same page. Love that it can also sync to my QB Desktop software. Cons Can't edit invoices on Kickserv after they are synced with QB. A lot of steps to email the estimate after it's prepared. Downtime during the day when I'm trying to pull opportunities up and provide customers with a quote. Can't easily view line items on invoices on the Android Mobile app. Support takes a day to get a hold of you sometimes. I also don't like that the IP of the customer is not included when they sign an invoice, as my lawyer advises it may not hold up in court for the signed contract without it. I also wish I could integrate payments with my Authorize.net account. pany sets) for credit card use. Review Source LB Lee-Anne B. Adminstration Manager Hospitality Used the software for: 2+ years ### "Kickserv for our Cleaning Service" June 26, 2019 5.0 Great company, excellent support staff and all round quite a good system for our needs. Pros Kickserv is really easy to use, great support from the guys to help resolve any issues. Cons Invoice number not generating on clients invoice from the app until syncing with Xero. Review Source Response from KickServ August 5, 2019 Thank you for giving us a top-notch review! We would be honored to have your recommendation to your friends and family who are looking for Field Service Management Software in the future. RC Rachel C. Employee engagement /Safety Director Construction Used the software for: 2+ years ### "Review" October 9, 2018 5.0 Kickserv is great but we are limited. I like the fact it continues to upgrade and that they consider all request. However, there plenty of dynamics that are lacking in the capacity we would like to utilize. Pros Continuous improvements that are made that improvement data entries etc Cons Does not have all that is needed to use without additional resources. Review Source Response from KickServ November 5, 2018 Hello Rachel, Thank you for your feed back and EXCELLENT scoring of support for our product. You and I did discuss your companies desires for more custom type fields on the web and mobile versions and to make some of the fields required. We are working towards a better inventory integration as well as further enhancing our GPS and job costing features. BK Brian K. manager Construction Used the software for: 6-12 months ### "good on desktop, good customer service with a slow and sometimes unusable app" June 22, 2017 4.0 it is the best we've used so far. But can be improved. The tweaks look to be minor to make it a much better product. Pros I like the ability to link photos to the jobs. Seeing where all the jobs are on a map is nice. Being able to send a nice invoice to the customers and track it has been great Also, the link to stripe for the customer has also been very helpful. Cons The places the jobs and invoices goes needs to be cleaned up. Unless you know what you are exactly looking for they disappear sometimes. The app is not appropriate to use in the field. (no email input) Stripe is cumbersome and not easy to process in the field. The quickbooks feature should be included. The desktop fee is way to expensive. Review Source RT Richard T. Sales/Support Used the software for: 1-2 years ### "Excellent product" May 14, 2018 5.0 Pros I love the interface. Everything is user friendly and easy for everyone. The support is second to none. Any time I have a questions, someone is there to provide an answer in WELL under 24 hours Cons I am not the biggest fan of the app. The app on android is a bit buggy. I haven't had any major issues though. Review Source Response from KickServ July 8, 2018 Hello Richard, Thank you for the terrific feedback. We have been doing field service work for well over 30 years now. We would really appreciate specific feedback on our Android app from you. The next time you are in the app email support@kickserv.com or just give a ring at 1-800-530-3156 x2 AA Amilly A. Consultant Architecture & Planning Used the software for: 2+ years ### "Indispensable. Simple to use and manage your customers and jobs from one place." July 5, 2017 4.0 The benefits are countless and far outweigh the features that we still don't have. What I love is that Kickserv is constantly adding new features and increasing the software's functionality. Pros I love how easy it is as admin to add users, customize certain fields and see who has what on their calendar, emailing invoices to customers from the software, integration with QB. Cons I can't progress invoice, therefor I can't take advantage of really knowing the money in the pipelines. Certain custom fields for a customer's location don't carry over when you create a new job in that location, creating double entry. Review Source BG Brandt G. Owner Warehousing Used the software for: 2+ years ### "Kickserv made our life easier" June 24, 2019 5.0 Pros Kickserv was able to help us become more efficient and organized. It's features continue to provide value to our company. Cons Integration of Quickbooks is adequate. More features would be appreciated. Reason for choosing Kickserv Best Value Review Source Response from KickServ June 25, 2019 Hello Brandt, You have a been a very loyal customer for over 4 years! Thank you. We thrive on the needs and wants of our customers. Thank you again for the great feedback and continued support. SP SUSAN P. Office Manager Used the software for: 2+ years ### "I think Kickserv is a great product." May 14, 2018 4.0 Pros The software is easy to learn and has a lot of functions that we are able to use. They are constantly updating and adding new features. Cons The times that we have lag issues really make it hard to some days almost impossible to run our business. Customer support is great, but sometimes when we point out problems they are not always addressed right away. Review Source AW Anthony W. Customer Service Manager Utilities Used the software for: 2+ years ### "More Pros Than Cons" May 27, 2019 3.0 Pros Reporting. Essentially I can build any report that I'd like to display work performed and filter it however I want. Cons I hate how the audit trail is not accurate. Review Source Response from KickServ June 14, 2019 Hello Mr. Whitaker, Thank you for taking your time to provide us with feedback. We thrive on our customer's insights. The audit trail of each job is towards the top of the Product teams list of thing to get done. MD Martha D. Receptionist Construction Used the software for: 2+ years ### "Kickserv" June 24, 2019 5.0 Its great and I don't have any problems with it myself Pros It's easy & the tools are functional to every user! Cons On the mobile app the techs sometimes have to refresh a few times to view their schedule Review Source Response from KickServ June 26, 2019 Hi Martha, SUPER review! Your company has been a very loyal customer for close to 3 years now! Thank you. I believe your review will help others. We are in business to help you succeed. LB Laurie B. Service Manager Real Estate Used the software for: 2+ years ### "Easy to use" June 24, 2019 4.0 I am very happy with Kickserv. We have looked into others but stay because we can find nothing better! Pros It is very easy to use. Out technicians find the app very easy as well. Cons Support takes a white to get back to me sometimes Review Source Response from KickServ June 26, 2019 Hi Laurie, Thank you for being a very loyal customer for over 4 years! We appreciate all the stars and confidence you put into using Kickserv for your business. JW Justin W. Manager Retail Used the software for: 2+ years ### "Solid support team" January 14, 2020 5.0 Extremely pleased. Pros Improvements they are making ongoing. Customer support. Cons They are improving on some of the reports currently. Review Source Response from KickServ January 15, 2020 Justin - this is the response we work so diligently each day for. We are very glad that Kickserv is working for you. There is more to come from the Product and Dev team this quarter and the year. 2020 is going to be a great year for Kickserv customers. JS Justin S. Manager Used the software for: 2+ years ### "Used to be a great software..." June 26, 2017 3.0 Pros Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports. Overall the design of the software would be very good, if their servers could handle the volume of hits it was getting. Cons VERY slow at times, been a lot of downtime recently (sprint 2017), horrible customer service - can never get a human. Very passive to answer questions and help train end user. I feel as though their growth is outpacing their development. Further, quickbooks desktop integration has become very expensive. Review Source SM Sal M. Sales Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "I wish we used Kickserv for everything " July 5, 2019 5.0 I am completely satisfied with using Kickserv. It is simple to use and intuitive. Unfortunately my company has us using other software in addition to this one because the rest of the team is on different systems. Pros Ease of use. Anyone can jump right on and figure out how to use it without extensive training. Cons It will let you get out of a screen without assigning a job to a Tech. Review Source Response from KickServ August 5, 2019 Thank you for giving us a top-notch review! We would be honored to have your recommendation to your friends and family who are looking for Field Service Management Software in the future. DL Darren L. President Computer Hardware Used the software for: 2+ years ### "Good cloud service that our business can't live without it" May 17, 2018 5.0 sync to quickbooks online Pros calendar scheduling, sync quickbooks online, customer database, being able to see on the smartphone, being able to have iCalendar to add to the phone's calendar Cons the item can't move up and down, for example, when you are doing the invoice, if you want to put a new item, you have to remove all other iteam and start all over Review Source Response from KickServ June 24, 2018 Hello Darren, You have a been a very loyal customer for almost 8 years! Thank you. Good news! The feature to organize your invoice or estimate's list of charges is at the top of our list. I should not be to long. AK Ashish K. CFO Used the software for: 2+ years ### "It's almost perfect for our needs if recurring feature was properly implemented." June 22, 2017 3.0 Pros Auto emails and text reminders are most important even though it's not implemented properly. Message size is incompatible with wireless networks. Cons Recurring jobs feature is a lifeline of our business and it's so poorly implemented. I had provided details of what's wrong and what can be done for quickly fixing it but it's been 2+ years and I am still waiting. My office staff hates this software and it's waiting on me to find a better alternative or build it inhouse. Review Source CM Clayton M. Safety Technician Construction Used the software for: 1-2 years ### "Hard to use" July 16, 2019 3.0 It works, but not too user friendly Pros I can see my appointment schedule. But really that is it Cons Hard to find other users that I am responsible for. Hard to locate on the GPS. Limited iPhone features Review Source Response from KickServ August 13, 2019 Hi Clayton, based upon your Role as a Technician and limited permissions set by your Admin; Technicians only see work assigned to them as opposed to the Role of Staff which see all work and all contacts. Thank you for your review and make sure to reach out to us with our in-app chat support. We are here to help. KP Kandy P. HR/Accounting Specialist Construction Used the software for: 2+ years ### "Okay software" July 12, 2019 3.0 If it had a few more options, it would be a great software. There are several things that could be improved upon. We make the software work for our company needs as best as we can. Pros Customer friendly as long as their email server doesn't flag it as SPAM. Cons Ability to change date on estimates when updating the estimate. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.