# Page 7 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Kickserv ## Showing most helpful reviews Showing 151-175 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mary S. Executive Assistant/Admin/Office Manager Environmental Services Used the software for: 2+ years ### "We have been using this software for years- before it was "Kickserv" and truly love it." June 29, 2017 4.0 Organization, Peace of Mind, Customization, Reports, Syncing Capabilities, Follow-Up Reminders Pros We like the syncing capabilities, customization options, reports, and task/reminder functions. This app was truly created with the intention of giving you peace of mind that you've never forgotten something. It makes us feel truly organized and gives us the ability to keep our processes working smoothly. Cons When Service Sidekick got switched over to the new platform, Kickserv, we were excited for the new features, but the downtime and constant account issues have been frustrating. Support is sometimes difficult to get ahold of, as well. That being said, the incident report updates that we signed up for, have been great during these circumstances and Pete is always very helpful when he's providing support. Review Source JB James B. Dispatch Telecommunications Used the software for: 2+ years ### "Kickserv " July 8, 2019 5.0 Everything has been positive, other than our own desires for additional features (namely inventory). The support team is always very responsive, and is constantly working to improve our experience. Pros Ease of use makes day-to-day operations a breeze. Cons There is not a feasible way to manage inventory (at least not yet). Review Source Response from KickServ August 5, 2019 Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. CL Clarisa L. ADMIN Environmental Services Used the software for: 1-2 years ### "Ruby's" December 14, 2022 5.0 Pros Easy scheduling; able to make changes Cons cannot unsync from QuickBooks Review Source ML Mike L. Administrative Operations Manager Construction Used the software for: 2+ years ### "What did we do without Kickserv?" June 24, 2019 5.0 I feel like we're constantly finding more and more uses for Kickserv! We originally used it strictly as a tool for invoicing, but over this past year we've started using it for work routing, expense tracking, and productivity tracking. We've eliminated or are close to eliminating the need for other software because Kickserv is so flexible. Pros Versatility SO easy to use Quickbooks integration Cons I wish the reporting functionality was more customizable. I'd specifically like better reporting for my expenses by technician. Review Source Response from KickServ June 28, 2019 Hello Mike, SUPER review! Thank you for the terrific feedback. We love hearing about how easy our QuickBooks integration is to use and I believe your feedback will help others. DG Dj G. Owner Construction Used the software for: 1-2 years ### "Great Platform for small handyman businesses " December 14, 2022 4.0 Pros The mobile and web app work together well to manage work, send invoices, and track jobs. Cons Added ability to send mass follow-up emails would set this apart. Review Source oC olga C. Marketing Director Used the software for: ### "Reasonably priced software for small business but has lots of room for improvement" April 6, 2015 3.0 Pros: 1. cloud based, can be accessed from anywhere. unlimited storage capacity, makes it easy to store document. 2. easy to learn and use, webinars available and the system is intuitive 3. very reasonably priced compared to some other Customer management software that are available on the market. 2. has been down only once for couple of hours Cons: 1. customer support is online only. I have not been able to talk to the live person when I really needed something but had to send email questions that were responded to the next day. Our rep who signed us up was responsive to my questions and knowledgeable about software but I wish Kickserv had someone 24x7 to answer urgent calls or at least even email back right away. 2. not enough customization. Our staff wants to see things differently on the screen arranged the way that they want it but it's not possible to save your own settings or arrange the schedule to look differently. 3. Suggestions for improvement not implemented. I have made many suggestions but have not seen any changes so I just stopped giving them. 4. Only 2 settings for personnel: administrative and tech. We have alots of sales folks and they need more info than tech but less than administrative. So far has not been done 5. The app is not really helpful for the type of work that we do. It downloads very slowly for those who have administrative access because it loads up the whole customer base. The cancelled appointments don't disappear from the app schedule very fast so couple of time our staff went to appointments that were not needed. When new appointments are added, there is no alert so it's easy to miss them. Uploaded documents saved online dont display on the app. Anyway the app needs a lot of work. 6. needs a place to record ongoing reminders for administrative staff. Kickserv did not solve this problem so we are still using sticky notes. 7. not a way to communicate and assign customer related tasks to each other in the team. Again, would be nice if the software had ability to do that. Review Source Carrie S. Office Manager Utilities Used the software for: 6-12 months ### "Kickserv is very user friendly and does exactly what our company needs" May 11, 2018 5.0 Ease of Scheduling, Custom reports, billing is a breeze and posting payments is easy. Pros Scheduling is a breeze, I can look back and see the history of who went to what job. The reports help us look at the past few years to see if there's a pattern for busy times of year. Cons I honestly don't have any complaints - Its a big upgrade from Service Sidekick - I highly recommend this program. Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Carrie. We really appreciate you taking the time out to share your experience with us. JC Jeremy C. Manager Maritime Used the software for: 6-12 months ### "Kickserv Review" December 14, 2022 3.0 Very good Pros Easy of use. Easy to learn software and interface. And easy to teach new users how to use Cons Subject to phone reception, certain areas do not allow techs to log in/out jobs or upload pictures. Review Source JR Jon R. CEO Construction Used the software for: 2+ years ### "Incredible Software. " April 28, 2022 5.0 Because we love your software and use it all the time, we highly recommend your product and company to everyone we meet. Pros The simplicity of your software and the different features that it provides has helped our business grow consistently over the past five years. Cons I can honestly say there is nothing I don't love about this software and company. Keep up the great work. Review Source FA Francisco A. Technician Business Supplies and Equipment Used the software for: 1-2 years ### "Very good service " May 10, 2018 5.0 Well is very important to learn how to use it. In the very beginning I was not familiar whit the software because Im almost 50 years old and I dont know much about technology but little by little Im learning every day a different way to used .And Im happy whit it Pros I can see all my jobs and days at any time any day 365 day of the year I love it... just some times when don't have internet access to the software is not convenient but its ok. Is very rare this thing happens. Im very glad to have this tool Cons Nothing its very efficient., some times my office make changes at the very last moments but it's not your fault. I dont know who to used all the tools but I will learn how to used soon. Some times I ask my co workers and they teach me how to do it but to be honest I have no time to learn. Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Francisco. We really appreciate you taking the time out to share your experience with us. PS Pete S. Business Manager Consumer Services Used the software for: 2+ years ### "Support is Everything" February 25, 2019 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] in support has been the #1 benefit to this software, \[SENSITIVE CONTENT HIDDEN\] is a close second. Most of these software packages are similar, but Kickserv support has been the best I've ever experienced. Cons Tends to be 6 months to 1.5 years behind my wants/desires. But, they always come later. Review Source Response from KickServ March 5, 2019 Thank you Pete! It has been great working with you and your service crew all these years. And we have added more developers to increase our process from idea to production. More good stuff on its way to your app. RK Robert K. Owner Used the software for: Less than 6 months ### "User friendly, easy to learn but not reliable." June 27, 2017 2.0 Pros The ease of use and ability to sync with Quickbooks (although not seamlessly) are the best attributes. The search feature and ability to use custom fields are nice to have. Cons The software is unreliable. I have been using it for 3 months and am surprised how many problems there are. The program encounters numerous slow downs or problems and it takes hours (sometimes longer) for the support team to fix the problem. Never had constant problems like this with Service Sidekick. It is frustrating to wonder if the program will be functional from one day to the next. The program does sync with Quickbooks, but the data doesn't transfer completely. After the sync, we have to go in and manually input data or amend items like the customer name and terms. The android mobile app crashes constantly and is unreliable. Review Source Response from KickServ July 17, 2017 Hello Robert - We know that our application has had downtimes in the last few months that are far beyond anyones comfort level. We have gotten our wits around a couple of issues that we inherited with our finial migration of customers from our legacy system. Now that all that is behind us we have seen much better results. See our results here: http://uptime.kickserv.com The Quickbooks sync should never be altering data. I have not heard of this issue before. I will reach out to you via our tech support lines to see what is going on with your account. Lastly, the android mobile app has been corrected and is no longer crashing due to the mapping error. Marijn V. Consultant Used the software for: 1-2 years ### "Good software still bugss" May 11, 2018 4.0 Easy working Pros Its easy on an iphone, and can be used as well on an ipad. The reaction of the app is great and does not crash all the time. Cons The bugs, and if we try to tell them what to change this takes really long. and somethimes they don't change anything. Review Source Diana P. Director of Operations Used the software for: Less than 6 months ### "It was descent for project management but not useful for our needs" May 26, 2018 2.0 It was easy to use and helpful for task management. Pros It was user friendly and our staff had an easy time setting it up for use. It was very visually appealing as well. Cons After setup it was not useful for our business model. The notifications of our schedule was helpful but we use iCalendar and it didn't integrate well with it and cause more work for us. Review Source Response from KickServ June 24, 2018 Hello Diana, We are sorry that Kickserv did not work out for your office. As most field service businesses have a common "customer-flow-line" there still can be a significant paradigm shift for any organization when implementing a new enterprise wide tool. We would encourage any business curious how Kickserv could improve their productivity and profits to request a phone consultation. We were once the largest family run plumbing service organization in the nation. We love talking about field service. -Pete CM Charles M. Office Manager Utilities Used the software for: 2+ years ### "Office Mananger" June 24, 2019 4.0 I find the program very easy to use, from having zero training to just diving in and learning as I go I find it easy to move around in. Pros I like the new feature of being able to move your charges and I can verify if invoices have been viewed and when. Cons Not being able to create a report that show's individual sales Review Source Response from KickServ June 27, 2019 Hi Charles, You have a been a very loyal customer for over 3 years! Thank you. Your viewpoints were insightful. Make sure to reach out to us with our in-app chat support for help creating an individual report because we are here to help. TA Taylor A. Manager Construction Used the software for: 1-2 years ### "Kickserv " July 15, 2019 4.0 Kickserv is EXCELLENT at time stamping everyone's move. I like that I can see when a customer viewed an invoice or estimate. That feature is definitely one that a lot of other software's do not. It is upcoming and I believe will be a huge hit within the year with what has already been implemented. Pros Kickserv is up and coming. It in implementing most of everything we need to be able to do here at my office. Cons That there is not tech support available by phone. Sometimes it is easier to explain via phone about issues. Review Source Response from KickServ August 13, 2019 Thank you so much for your kind words, Taylor. We really appreciate you taking the time out to share your experience with us. Make sure to contact our Support Team directly at 888.316.4541. We are here to help. TH Terri H. Co-owner/ Office manager Construction Used the software for: 1-2 years ### "I think Kickserv is just okay!" June 30, 2017 3.0 I can keep my clients and all jobs information in one place. Pros I love that I can keep all my clients and everything in one place. Customer service is awesome to deal with. Cons The mobile site doesn't function as well as the desktop and we're out and about a lot! Also, for months there have been ongoing issues of different sorts, this doesn't help me or our business, when I need client addresses and phone numbers and the site is down. Quickbooks syncing hasn't worked right in awhile. At this point I'm not sure why I'm still using kickserv or quickbooks, i'm thinking of what else I can do at this point as it's not worth the money. Review Source Response from KickServ July 17, 2017 Worked with customer today on the phone and screen share. We found that her item list needed to be updated from Quickbooks first. We cleared the item list and ran the sync again. The invoices are now sync'ing to Quickbooks successfully. KP Kenneth P. President Construction Used the software for: 1-2 years ### "Good product" July 21, 2019 4.0 Experience has been good, it has really improved our flow of information in the office. Pros I like th efunctunality with QB The lead tracking is excellent Technician tracking is great Cons Custom reports are difficut The app needs better functionality Needs to have abolity to have multiple estimates for same opportunity Switched from [CallProof](https://www.capterra.com/p/131553/CallProof/) Needed QB communication Review Source Response from KickServ August 9, 2019 Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience with us. MC Maribel C. In House sale representative Nanotechnology Used the software for: 1-2 years ### "Fast customer service" July 15, 2019 5.0 I really like that i can really organize everything for each individual, and like how if i dont understand how to do one thing i can get help really quickly. Pros What i really like about this software is that if i have a questions, somebody typically responds within the day and can help me or tell me what i can do to fix this. Cons What i dont like is that the button to ask questions is on the bottom right and sometimes is in the way of me either pressing on something or viewing on something. Review Source Response from KickServ August 8, 2019 Hi Maribel, thank you so much for your kind words about our Support Team here at Kickserv. They really are amazing! Plus, we really appreciate you taking the time out to share your experience with us. MH Matt H. Business owner Arts and Crafts Used the software for: Less than 6 months ### "More contacts, more management!" March 28, 2024 5.0 Pros Efficient with contact info and large database. Cons A lot to figure out, with so many tools really got lost in the software. Review Source Response from KickServ June 20, 2024 Hi Matt, thank you so much for taking the time to leave us a review. Apologies for not responding sooner. We didn't have the notifications turned on and missed this one. Please let us know if we can assist you in navigating Kickserv so that you're not lost or overwhelmed. We are here to help! RF Ralph F. Sales Manager Used the software for: 2+ years ### "Kick Serve has helped to close to $3 million in sales for the moving companies I have worked with. " May 14, 2018 5.0 Pros From an admin position this product has been very easy to set up and use. Most of all we have been able to customize to fit our needs. Our clients often remark on how simple and easy to read our estimates are. We have it synced with Quickbooks to track payments. Cons Other than the server issue a few months back we have not had any real complaints. Tech support usually responds within a few minutes or contacting them. Review Source Response from KickServ July 8, 2018 Thank you, Ralph. $3 million in sales is a lot of sales. We are happy to hear just how well our software is assisting your customer-flow-line. We know field service and understand that the speed of communication (field to office and visa versa) equals the strength of any organization. VD Victor D. Operations Specialist Telecommunications Used the software for: 2+ years ### "Simplicity" July 15, 2019 5.0 Using Kickserv for telecommunication customer profiles, information, job routing and scheduling has been great. Being able to access and edit this information from anywhere really simplifies and streamlines our process. Pros Simple to use, customizable, remote access, simplicity, compatibility, user friendly Cons sometimes the calendar can be too sensitive, causing jobs to move when just trying to open them. Review Source Response from KickServ August 7, 2019 Thank you so much for your kind words, Victor. We really appreciate you taking the time out to share your experience with us. SL Sharon L. Office Assistant Used the software for: 2+ years ### "Easy to learn and use" May 17, 2018 4.0 Pros It's simplicity and easy to use. Allows you to keep a lot of information for each customer. Especially like be able to search for a contact not only by name but also by house address or phone number. Cons Whenever you want to eliminate tags of one sort or another the software will eliminate those tags in existing completed jobs. Why can't the old tags stay in place when we no longer have use for them and want to change or eliminate? Review Source Response from KickServ June 26, 2018 Hello Sharon, We are happy that Kickserv is assisting your business be more successful. We do have on the workbench some ideas to make the tagging feature more useful such as creating an active vs inactive element to tags. Thank you for your feedback. MM Matt M. Vice President General Manager Machinery Used the software for: 2+ years ### "Overall very happy with the system and continue to be impressed with all the changes. " June 22, 2017 5.0 Everything in one place and easy to view open quotes and current jobs. Pros Internet based being able to get it on my phone when out of office. I use my tablet and phone from home and this is very important to me. Cons I get frustrated with the frequent slow load times lateley. I know that is being worked on and I apprecaite that because it is crippling when we cannot get to the information when speaking with a customer. I ALSO WOULD LOVE IT IF YOU COULD HAVE A PHOTO ON THE CUSTOMER PAGE THAT PULLS UP IN THE FIRST CLICK OF THE ACCOUNT. SMALL PHOTO LIKE WHAT IS IN NOTES BUT IN THE MAIN VIEW. DON'T KNOW IF THIS IS POSSIBLE. JUST A SUGGESTION Review Source OS Olivia S. Operations Coordinator Construction Used the software for: 6-12 months ### "Longtime user" November 14, 2022 5.0 Kickserv was great but we found another platform that can perform a lot more than Kickserv for a better price. It was definitely easy to use, it just doesn't help us organize our entire projects like we can elsewhere. Pros I liked most that this platform seemed fairly easy to learn and begin using Cons The platform does not seem to have as many features as other platforms Review Source Response from KickServ December 13, 2022 Hello Olivia, we appreciate your feedback, and thank you for being a longtime customer. We are sorry to see you go. We continue to bring new updates to Kickserv and hope to have you back in the future. Talk to a Capterra advisor for free and get results within 15 minutes.