# Page 6 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Kickserv ## Showing most helpful reviews Showing 126-150 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Stephen W. Owner Automotive Used the software for: 1-2 years ### "Not the worst Ive used" June 22, 2017 5.0 It has helped me keep track of customers but painfully so. The only reason I have not switched is because I do not have the time to learn a new program. If all of my complaints are resolved before I have the time to implement a new program I will stay; however, service has yet to make me someone who will recommend people or be loyal to this program. Pros I like the price point, I like that there is relatively little down time. And I like some of the features the software has Cons There are several complaints that I have had from day one. First the reporting is terrible, building a report is often a trial and error endeavor. Even after successfully building a report there are time that it just breaks. Seeing the "Ah, Nuts we'll ninja the heck out of that error" leaves me with nightmares. There are simple reports that should come standard that every business should use. Other than the reports, I find that the software was built to fit many businesses which make sense; however, it makes it harder for my specific business to work with a higher functionality. I cant attach cars to work orders instead I have to print it out and highlight it for my guys. There are other issues like this. Review Source KN Kris N. Owner Used the software for: ### "Sidekick Rocks" December 19, 2011 5.0 I probably recommend Sidekick to someone once a week. I've shopped and used other solutions and Sidekick blows them away in performance, features, price, support - across the board. I even recommend it to people who don't need to track resources because it's so flexible, you can use it as a CRM. Overall, 5 out of 5 stars. Pros Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK. Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it. Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine. Price - I get excellent value for the price I pay. Other solutions are thousands and thousands of dollars with little to no support. But SK has flexible pricing so you pay for who you're scheduling. Support - the support is terrific. You almost always get a live person if you have to call. The help database is a good place to look before calling. Suggestions - Sidekick is way ahead of the curve when it comes to allowing, considering and implementing customer feedback. I've been very impressed with the ability to provide a suggestion and that I've seen many implemented. Cons Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased. Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order. Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution. Review Source CM Chris M. Owner Construction Used the software for: 1-2 years ### "Great but still a few glitches" January 25, 2017 5.0 We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL! But there are still a few issues we have come across. One is that it only works properly on FireFox, and is the only program I use that actually works on that browser, so I have to have that on all the time just for Kickserv. Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it. I literally worked for about a month with tech support because I could not sync any new customers between Kickserv and Quick Books. This made end of the year very frustrating. When it finally started working, I still don't know what was actually the problem. The last issue I have, is that I can't make the phone/tablet app user friendly for my techs in the field. I need them to be able to adjust more things, change times, add/reschedule jobs etc, and they can't do it. I was hoping this would help so they didn't forget to tell me what needed to be done, but they can't do it from their tablet. Pros Able to change as needed, and easy to integrate with Quick Books. Easy to contact a real person in tech support. Cons Don't feel that the phone/tablet app is user friendly Review Source DF Doug F. Manager Construction Used the software for: 1-2 years ### "Sandbox with Support" June 24, 2019 5.0 I have enjoyed working with the support team, they have been knowledgeable and engaged. I'm currently using about 40% of the features that I would like to work because I'm still learning and want to ensure quality implementation. Pros The Kickserv system is very flexible and tailors well with my business. the more I use the Kickserv the more I like it and develop our techniques. Customer support has been attentive and engaged. The responses are quick and helpful, typically getting me back on track or teaching me how to use a feature I have yet to discover. Cons Because Kickserv is so large and sandbox, it was difficult to learn all the options and tailor them to my unique business. That resulted in a number of personal & classification errors that have muddled my reports and results Review Source Response from KickServ June 28, 2019 Hello Doug, Thank you for your feedback and EXCELLENT scoring of support for our product. Plus, it's great to hear that you enjoy working with our Support Team, because we are here to help. KS Ken S. Owner Machinery Used the software for: 2+ years ### "Great software, even better customer support!" December 10, 2021 5.0 Overall experience has been excellent! Pros Quickbooks integration, customizable reports. Cons Recurring reminders rather than having to create a job and schedule recurring appointments. Review Source Response from KickServ December 21, 2021 Hello Ken, Wow! 10 out of 10. We are so happy that our efforts are matching your needs. We put a lot of work into making this happen more times than not. cheers! AD Anthony D. CEO Construction Used the software for: 6-12 months ### "Amazin" October 3, 2023 5.0 Pros Ease of use is the best feature. Very simple to teach to others Cons Nothing really. I like this product a lot Review Source Response from KickServ October 3, 2023 Hello Anthony, Thank you for leaving us a review. We're so happy that the product is easy for you to use. That's one of our main objectives, to make service simple. SS Sage S. owner Entertainment Used the software for: 2+ years ### "Horible" June 26, 2017 3.0 we are getting better at troubleshooting problems created by the software. Pros when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service. Cons there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service. Review Source Response from KickServ July 17, 2017 The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event. We apologize very much so that we did not anticipate those issues better. GD Gerald D. Manager Construction Used the software for: 2+ years ### "This software is powerful and keeps me organized. " June 28, 2017 5.0 This software helps my business stay very well organized. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly's and end year. Pros I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment. Cons The thing that I do not like is when using from a smart phone in the field, you open the program and a number tasks close down the program and restarts. It never lets you use these tasks. Wish they would fix it so the phone can access the program. Love it if I could email their invoice from smart phone. Review Source TA Tracy A. Business Development Specialist Utilities Used the software for: 2+ years ### "New to Kickserv and enjoying it" June 24, 2019 4.0 Getting notes in so owner in a city over 500 miles away can read it NOW. Getting invoices to the contractors as soon as the jobs are complete. Pros What I like most about Kickserv is that fact that its real time. NO waiting for uploads or updates. Someone notes it, it shows now Someone sends an invoice NOW....someone views the invoice NOW. And all data can be cross referenced making locating someone so much easier. Cons I am still new to Kickserv so I haven't come across much I don't like. I find it annoying when I add someone in and the address doubles itself. Review Source Response from KickServ June 28, 2019 Hi Tracy, Thank you for your review! Please know that we really do appreciate your time and feedback. Plus, as a new user make sure to use our in-app chat support because we are here to help. JD Jesus D. Production Coordinator Construction Used the software for: 2+ years ### "An honest review" June 24, 2019 4.0 I would like to see you all bring back the feature that allows you to drop an attachment anywhere on the page and to make PDF files open up as a preview instead of taking you to a whole new page. Pros The software is overall very easy to use but ONLY once you already know how to work with it all. Cons I have been the one thats been having to monitor and train multiple people on the ins and outs of the software and it is a bit of a hassle for them to grasp all the concepts of it, Review Source Response from KickServ July 1, 2019 Hi Jesus, Your company has been a very loyal customer for close to 10 years now! Thank you. We appreciate you taking the time to write up a kind review. Your feedback was insightful. As a result, be on the lookout for new Kickserv training videos which will help with assimilating new employees within the platform. BC Barbara C. Administrative Director Internet Used the software for: 1-2 years ### "Great Software" December 15, 2022 4.0 Great experience Pros This product is very easy to use and requires very little formal training to start using Cons Can't think of anything off the top of my head Review Source JJ Joshua J. Company owner Construction Used the software for: 2+ years ### "good program overall" December 6, 2021 5.0 Beneficial. To us and our clients. Pros Being able to set up an account, schedule work, invoice onsite, and get paid all in the same program is defiantly the biggest advantage to Kickserv. Cons Some functionality issues are difficult to deal with on a daily basis. Reason for choosing Kickserv Interface with QB, cost, abilities. Review Source Response from KickServ December 10, 2021 Hello Joshua - I think you and I have already spoken on the phone about some of these questions. Thank you for the feedback. Please reach out to us at support@kickserv.com if you have questions. We are here to help. LB Lindsey B. Customer service Rep Construction Used the software for: 2+ years ### "Kickserve review" July 26, 2019 5.0 Kickserv is overall amazing an makes my job super easy! Pros Kickserve is extremely easy to use. They always offer help icons. It is always being up to date to stay with the flow of new things. Cons The only negative is when they did a recent update when we are in a client folder and the top right jobs box reflects all jobs not just the job we are working on now. So as far as what a client owes gets supper confusing. Was easier when t just reflected current open job. Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Lindsey. We really appreciate you taking the time out to share your experience with us. Goeppert J. Operations Manager Used the software for: 1-2 years ### "Kickserv has alot of potential that our company was not using, support is amazing, just ask!!!" January 18, 2018 4.0 Pros Very easy to use, many reports available based on data we enter into system. The custom reports are awesome, you can build any that are needed. For a small company, 3 years old that I just started working for 1 year ago, they needed the push to use it to its capacity and we are now getting information out of it that is very valuable for growth. Review Source Response from KickServ April 24, 2018 Hello Jo-Ann, thank you for the review. What could we do to get the extra stars? MM Michele M. Accountant Printing Used the software for: 2+ years ### "Customer Service is Stellar!" November 22, 2024 5.0 Extremely favorable experiences for the past five years. Pros The customer service department always goes above and beyond Cons Like everything about Kickserv. There are no cons. Review Source BL Bill L. Owner Consumer Services Used the software for: 2+ years ### "Great Software for a 1 to 5 Truck Operation!!" August 22, 2015 4.0 Pros It was really easy to use. I was able to take my business from 3 employees up to 15 before I started feeling any pain. The estimates were customization with HTML. We were able to add some very cool code that would add offer banners depending on what was in the estimate. It tracks every time your customer opens your estimates. Great for know who to call. The software works well with quickbooks online. The work flow is logical. Cons It was week on CRM functions like phone and email integration. The mobile app never worked for us but to be fair our account may have outgrown the design. There was no ability to group several jobs in to a project. This hurts when trying to find sale conversion rates because we often wrote several optional estimate to win 1 project. Not having enough features to take my business for 20 to 50 employees. I would still be using it if they had developed a few more features or integrated tightly with a office CRM. Kickservs has a really nice integration with QBO at the invoices level but none at the prospect or estimate level. If KS's contacts and estimates would of synced and mirrored QBO I Would of found a CRM to layer over KS to get the features I needed. Review Source Scott F. Operations Used the software for: 2+ years ### "Overall Kickserv is very easy to get up and running quickly. " June 29, 2017 4.0 Pros The ease of use is the best part about Kickserv. You can have your team up and running quickly and easily. Cons Wish it had more customization options. You can add customized fields, but wish there was a way to have an automatic recurring billing option Review Source DD Don D. Owner Used the software for: 2+ years ### "I think you put a product out that has NOT been throughly beta tested. " June 22, 2017 1.0 When it work it is great, however I have been on the new system for about six months and it still is not working properly. Cons When it works. The app is horrible. But, everyone know that already. You really need to hire outside help to figure out how to permanently fix it once and for all. I have put in numerous requests and have even had Customer support representative out to my house to discuss the problems. He left with a punch list of about 14 things none of which have been fixed to my knowledge. Review Source Response from KickServ July 17, 2017 Went to customer's place of business and met with him one-on-one. We spoke for a couple of hours on what the issues were. We found some issues that were certainly areas that I made a list of to get addressed by my product manage as well as fixed by the development team. We also discovered a couple processes that were being done incorrectly and I did my best to clear those steps up with the owner of this business as well as his lead field tech. KW Katie W. Account Admin Used the software for: 6-12 months ### "This program did not work for our company. It was not very user friendly." July 2, 2018 3.0 Pros The best part of this program was being able to schedule technicians to their call for the day. It was nice having them all on the same home page and see where each tech was headed. Cons Although we had high hopes this program was not user friendly. We tried to use this software for about a year but were unsuccessful. Most invoices did not copy to Quickbooks which caused a lot of confusion when trying to process payment. The customer service dept did not seem bothered with we had issues. Review Source Response from KickServ July 7, 2018 Hello Katie, It has been almost 1 ½ years since we last heard from your company. I collaborated with Rene and Dylan at your shop. With approximately 1,000 companies using the Quickbooks and Xero sync, we are experts at resolving sync issues. We are never satisfied until our customers are successfully using all the features of our product. We have made some major steps in enhancing our program. I encourage you to sign-up for a new trial and ask for me personally. I¿ll assist you with integrating your Quickbooks and resolving any customer-flow-line questions. RN Ronnie N. Operations Manager Construction Used the software for: 2+ years ### "Kickserv" July 19, 2019 5.0 We have solved the issue of keeping client communication organized etc. with Kickserv we know exactly where to find notes on previous conversations with a client as well as any important information our techs or CSR may need to know. Pros I like the fact that we can enter notes about a customer and separate notes for each project of a customer as well as including attachments such as pictures etc. it helps to keep things organized and accessible. Cons We use a program outside of Kickserv to compile estimates as I can customize them a lot more with boilerplate etc. Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Ronnie. We really appreciate you taking the time out to share your experience with us. JC JESSICA C. receptionist Used the software for: 2+ years ### "Our experience with the software is good overall." May 17, 2018 4.0 We can keep track of all the customers/estimates/invoices. Pros The software is easy to use. It tells you whether a customer saw or not the invoice/estimate. It allows you to see unpaid invoices. Cons \-quick book sync doesn't work right, it makes duplicates of all the customers. -you can not enter different job locations for the same customer, a new customer needs to be created every time there is a new job location Review Source Response from KickServ June 26, 2018 Hello Jessica, Thank you for all the stars and confidence you put into using Kickserv for your business. Creating a new service location for a property manager should be easy. Once you have the main property company in your database, it will just a matter of pressing the "new contact" button, filling in the new service address, and checking the box to associate it with the parent company. I'll reach out to you via our in-app chat to assist you with this feature and help with the customer-flow-line. AB Alberto B. Service Tech Construction Used the software for: 1-2 years ### "Great for Small Buisness" December 14, 2022 5.0 Pros I really like the ease of navigating the program. Cons It's not very well known to other companies and so integrating can be difficult to do. Review Source AT Amanda T. Maintenance Supervisor Management Consulting Used the software for: 2+ years ### "Great Software" June 25, 2019 5.0 Pros I use primarily for maintenance scheduling. Works well with the techs being able to see their jobs remotely and it updates in real time. Its great for invoicing as well and syncing with QB Cons Nothing negative to say. Wish i knew more about all the functions. Would possible get more use out of it. Review Source Response from KickServ July 1, 2019 Hello Amanda, Your company has been a very loyal customer for close to 6 years now! Thank you. SUPER review! Thank you for the terrific feedback. We love hearing about how easy our QuickBooks integration is to use, and I believe your feedback will help others. Plus, be on the lookout for my invitation to join a Success Call where we provide a fresh look at all the tools within Kickserv. Kristy S. Owner Environmental Services Used the software for: 1-2 years ### "Best management software" November 15, 2019 5.0 This is the best management program I will not use another Pros I love that I can do so many things with kirkserv manage my employees , and schedule, do invoicing and payments and more so user friendly Cons There is nothing that I did not like about kickserv Review Source Response from KickServ November 19, 2019 Hello Kristy, Wow! That is the experience work to provide all our customers. If there is ever any questions or concerns use that blue chat bubble in the bottom right. ST Sam T. Owner/Operator Environmental Services Used the software for: Less than 6 months ### "Kickserv customer revew" April 22, 2022 5.0 Great Pros Super easy to use and very affordable. Good app Cons It doesn't have a products used option in the app. So in pest control I need to say what chemicals I used at each account as well as details about the chemicals. It doesn't have this option. Theres a way to make it work through chargeable items which doesn't really apply to this, buy can make it work with a bit of effort. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Pricing was better Review Source Response from KickServ May 11, 2022 Money does talk! But, the fact that you are finding the ease of use as a major factor using Kickserv in your pest control business means a lot. Thank you Sam. Talk to a Capterra advisor for free and get results within 15 minutes.