# Page 5 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Kickserv ## Showing most helpful reviews Showing 101-125 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FC Felecia C. Lead Solar Technician Environmental Services Used the software for: 1-2 years ### "Great User Friendly Field Management Tool" December 15, 2022 5.0 Pros User friendly, organized. Makes it super easy to utilize Cons NA I have no complaints about the software Review Source ZM Zachary M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Review " October 3, 2023 5.0 So far it is working very well for what we do on a daily basis. Pros Mobile app for techs while in the field. Cons Image upload with bad service is slow but that’s only with bad service. Review Source Response from KickServ October 9, 2023 Hi Zachary, thank you for leaving us a review. Please reach out to us if you need any assistance. We are always happy to help! RB Robin B. Service Coordinator Real Estate Used the software for: 6-12 months ### "The customer service team is unbeatable! " March 22, 2022 5.0 The benefits of using Kickserv come down to being able to run reports on our maintenance team productivity. It allows us to see where our strengths and weaknesses are so we can become the best in our industry. Pros What I like the most about this software is that it is very user-friendly. The second most liked feature is the team that stands behind the product. They are always prompt and professional with a dose of personality that will make you smile! The third most like feature is being able to track out technicians. Cons I don't know at this time what I would list as the least favorite thing about this software. Review Source Response from KickServ March 25, 2022 Hello Robin, Thank you for your review! We like to think that our customer service team is unbeatable and you saying this confirms it. We are glad that you are finding Kickserv to be user-friendly and enjoying the features we have available in our software. We do our best to be prompt, professional and as you said, 'with a dose of personality!' Thank you for taking the time to leave us a review and for being a part of the Kickserv family! MP Mike P. Owner Consumer Services Used the software for: 2+ years ### "Amazing platform" December 3, 2021 5.0 Sending techs orders Pros User friendly. Based in cloud for anywhere use. Sends notifications and reminders, invoicing etc. Cons Nothing love the ease and set is child's play. Review Source Response from KickServ December 10, 2021 Mike - this is fantastic news! We are meeting your expectations and that is what we minimally strive to do each day with Kickserv. If you'd like to share more please don't hesitate to write me at pete@kickserv.com. Thanks again for your time. DM Dorian M. Project Engineer Oil & Energy Used the software for: 6-12 months ### "Good experience overall, customer support time is frustrating tho..." August 23, 2017 4.0 We boost productivity big time with this software! Pros This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated. integration with QB and use of credit card payment is solid. Cons Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed. Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time... The Android app could use some improvement although it has improve a lot in the last 6 months. Review Source TS Thomas S. Lead System Integrator Real Estate Used the software for: 2+ years ### "Kick Serv will help" December 14, 2022 4.0 Pros Easy to instruct new users on software operation. Easy to generate new work orders and close completed work orders Cons The admin functions can take quite awhile to figure out. Review Source NW Nick W. Division Manager Used the software for: ### "Satisfied Customer" February 1, 2012 4.0 I have already shared my positive feeling regarding Service Sidekick with several fellow electricians. All of us have the common need to be able to access our schedule while out working or estimating projects. I feel like i have a much better grasp on my schedule than ever before. I can access the calender in the morning at my desk. Then on my Android or ipad while I'm in my truck or elsewhere. Pros The ability to view my schedule on my Android phone was the primary reason that I chose Service Sidekick almost two years ago. I'm so glad that I did! Our previous scheduling information could only be accessed while out in the field if the secretary was still at the office or by remote log-in once I got to a computer. With Service Sidekick I am able to pull up my schedule while eating lunch, enter a new job that might have just been called in, then hit the notify tech option. This will send either an email or text to my electrician who can then punch it into his GPS and head that way with a descriptive read out of what he has been tasked to do and all of the customer's pertinent information. The integration with Quickbooks Online works quite well with transferring customer info through a simple sync button. This saves a ton of time when entering a service call. Cons The only real negative that i have to offer is that when scheduling work for a contractor that will be at an address that is not their home office. Their office address always appears on the printed work order and it can and has caused confusion. Meaning that my guys have shown up at the contractors personal home, embarrassing. There might be a way to simplify it for recurring business partners that work in other places like a remodeling General contractor. Also, with so many features, i feel like i am only skimming the surface of what Service Sidekick is capable of. My New Years resolution is to learn to use it even more effectively. Review Source Response from KickServ February 2, 2012 We do have a new template for work locations and this user was given that new template so you can display the parent and child location. MM Matt M. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Review" December 14, 2022 4.0 Pros Scheduling and customer emailing and texting. Cons Easy of part look up and ticket completion Review Source DS Dean S. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kickserv - amazing" December 15, 2022 5.0 Use it daily - very happy with its ease of use, and great record keeping. Pros Easy to use, visually we can see each day and workers days (Resources).Great record keeping too. Cons need to use work locations for some companies - more time consuming. Review Source JG Jodi G. Office Manager Used the software for: Less than 6 months ### "Kickserv is a still" December 9, 2015 4.5 Pros The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses. Cons This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have. Review Source MM Michelle M. Office manager Construction Used the software for: 2+ years ### "Kickserv is very user Friendly" December 14, 2022 5.0 Pros Work order duplicating, makes repetitive jobs easy to manage Cons The cell phone app. It's hard to use and you can't do everything from it like quick books. Review Source KK Kristin K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner" November 23, 2021 4.0 Very good. Kickserv has made this software work well for our mobile swim school. Awesome that it syncs with QB Pros Customer service. Every time we have any issue they resolve immediately and professionally. Cons Not being able to customize certain settings to adapt to a fitness based business Reason for choosing Kickserv Costumer service and sync capabilities with Quick Books Review Source Response from KickServ December 1, 2021 We really appreciate your feedback and you taking the time out of your day to share your experience with Kickserv, Kristin. Thank you very much. JA Jenifer A. Operations Manager Security and Investigations Used the software for: 2+ years ### "Field Service & Installs - Locksmithing & Security" July 8, 2019 4.0 We can easily see all jobs scheduled for a given day, search open and historic work orders, track the progress on longer jobs and ensure all invoices are created and sent timely. This has cut down on lost paperwork, increased communication, and minimizes the number of support staff needed in the office to keep operations running smoothly. Pros Kickserv has a fairly intuitive layout and search function. Once the customer list is loaded you can view all jobs relating to individual customers, upload photos, set up future service and easily move calls between technicians. This is a great program to start with when moving away from an antiquated platform (paper, Excel, etc). Cons The downside of Kickserv is the lack of customization. I believe it was originally developed to suit a different industry and while we've found work-arounds for our needs they are still work-arounds and rely on humans remembering the unique procedure . Review Source AC Allison C. Owner Photography Used the software for: 2+ years ### "5 Stars!" May 2, 2022 5.0 Kickserv allows us to stay on track, deliver timely and I love the support team for their responsiveness and ability to quickly resolve issues Pros The fact it is super easy to use and customize. I love the reports feature as well. We utilize the API to create orders automatically saving a tremendous amount of time. Cons I wish there was a routing/mapping component for us to utilize in scheduling our technicians Review Source Response from KickServ May 11, 2022 That's what we are talking about! 10 out of 10! That is what we want for each of our customers. Thank you Allison. iL ivette L. office manager Furniture Used the software for: 2+ years ### "Excellent operating system" March 22, 2022 5.0 scheduling, mobile application Pros Easy to use, integrates well with quickbooks Cons Would like to see some additions to the system, for example be able to add a convenience fee charge to customers for paying with credit cards, I beleive is in the works Review Source Response from KickServ March 25, 2022 Hello Ivette, Thank you for your review!!! We are glad to hear that you that you are enjoying our excellent operating system and that we are meeting your expectations. You are correct that the convenience fee option is in the works. Be sure to keep an eye out for this! Thank you for taking the time to leave us a review and for being a part of the Kickserv family! Ted S. President Construction Used the software for: 2+ years ### "Excellent product" July 8, 2019 5.0 Kickserv enabled me to take the business up a level. The ease of use and the ability to make adjustments and changes on the fly have increased our productivity and or profitability as well as our customer service. Pros This software is so easy to use, and gives us excellent flexibility and control over our scheduling. We love it! Cons Making additions to existing jobs is a little bit cumbersome. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "Easy for my team to use! " May 10, 2018 4.0 As previously stated, it is easy for my team to use and allows our clients to see the same thing we are looking at to ensure transparency. Pros I like that it is easy for every member of my team to use from field techs to office staff including our clients. Everything is very straightforward and for the most part able to be customized to our needs. Cons The mobile app is glitchy at times requiring work arounds to ensure that the guys in the field can function. Review Source MH Michelle H. Director of Business Operations Facilities Services Used the software for: 6-12 months ### "Kickserv" November 29, 2021 4.0 Pros The scheduling and dispatch features, they are easy to you Cons That I am not able to track our technicians locations Review Source Response from KickServ December 2, 2021 Thank you Michelle for leaving us the wonderful feedback. I see you are looking for technician tracking. Our Premium plan allows GPS tracking of your employees. Let us know if you have any questions regarding this plan. :) DZ Debbie Z. Office Manager Construction Used the software for: 2+ years ### "Overall our experience with Kickserv has been good. There are a few glitches at times." May 15, 2018 4.0 Pros The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly. Cons There are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field. Review Source Response from KickServ June 26, 2018 Hello Debbie, We really appreciate your time and the feedback you and your team have provided us. You should always use our chat feature in the program whenever you have a sync issue that you are not able to resolve. We do have plans to make both reporting and possible custom template modifications easier. RO Ryan O. Aquatic Weed Control Manager Environmental Services Used the software for: 2+ years ### "Kickserv Review" July 15, 2019 4.0 Overall good experience as a desktop and in field user. Pros Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition. Cons App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save. Review Source Response from KickServ August 13, 2019 Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs. KS KAYLEY S. CUSTOMER SERVICE Construction Used the software for: 2+ years ### "KICKSERV IS GREAT" October 10, 2019 4.0 Easy to use, easy to learn, simple, intuitive (for me). Pros I miss using Kickserv for all of our companies. We switched to another customer service software, but we still have Kickserv for one of the companies. For what I do, their customer notifications and ease of use are great. From a financial standpoint, the owner of this company didn't find it robust enough. However, our new software was a NIGHTMARE when it came to tax codes, because in Washington state, each city has a different tax code, rather than one state tax code. More than a year later, our new system is still horrible for integrating taxes. Kickserv has it down to a science. Cons I don't have any complaints. For what I do, it was perfect. Review Source Response from KickServ November 6, 2019 Thank you so much for your kind words, Kayley. We really appreciate you taking the time out to share your experience with us. EB Emily B. Business Manager Accounting Used the software for: 1-2 years ### "So easy to go paperless" December 3, 2019 5.0 Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this really helped! We also didn't have to tell customers that they needed to call the office to pay with a card. Sometimes they were stuck waiting until I was available to process it for them since it is a small family company Pros It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it! The GPS Feature is also great. It helped us to know where our techs were and if they were still running on schedule so we could call customers if we needed to. Cons I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it. Most of the time the customers were pretty understanding, though. Review Source Response from KickServ December 5, 2019 Hello Emily, We really appreciate your time and the feedback you provided, especially about how great our Live GPS Tracking feature is. We thrive on good feedback & good reviews so thank you. Almodyr B. Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Kickserv Pros and Cons" February 28, 2023 5.0 Pros I liked how simple Kickserv was to use and understand. The interface was simple to use, and the navigation was simple. The reporting and analytics tools were also extremely beneficial in understanding how my company was performing. Cons The lack of customization options for reports and the limited invoicing features. Reason for choosing Kickserv My overall impression of Kickserv has been positive. The software is simple to use and navigate, and the customer service team is excellent. The reporting and invoicing features are especially helpful in tracking and managing my business. I also value the ability to tailor the software to my specific requirements. Overall, I'm pleased with the service provided by Kickserv. Review Source TB Todd B. Jefe Construction Used the software for: 2+ years ### "My Friend Kickserv" December 14, 2022 5.0 positive from day 1 Pros Ease of use for the scheduling feature!! Cons classification of info for better searchability Review Source JS Jessica S. Operations Construction Used the software for: 2+ years ### "Small company that rapidly grew! " June 25, 2019 5.0 Pros We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized. We love that it is capable with our QuickBooks keeping our books stright is very important to us. Cons The mobile app has had a number of bugs and issues. But we contact customer service and it seems to fix. However we still run into minor issues here and there. Review Source Response from KickServ July 2, 2019 Hi Jessica, Your company has been a very loyal customer for 4 years now! Thank you. Plus, it's great to hear how much you like our Support team. Keep connecting with us with our in-app chat support because we are here to help. Talk to a Capterra advisor for free and get results within 15 minutes.