# Page 4 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Kickserv ## Showing most helpful reviews Showing 76-100 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RT Richard T. Phoenix Warehouse Manager Telecommunications Used the software for: 2+ years ### "Great Product with Excellent Support" April 12, 2022 4.0 Overall, my experience has been stellar. I would recommend this product for a number of reasons. Pros I like the interface. It is intuitive while user friendly. Cons Still waiting for a dark mode. Also, there was a quasi-recent change where it was decided to get rid of the slots for multiple phone numbers. This change impacted our business directly. We were able to work around it, but it is still less than ideal. Review Source Response from KickServ April 18, 2022 Hello Richard, Thank you for your review! We like to think that our customer support team provides excellent support. We are glad that you are finding Kickserv to be user-friendly and intuitive. Thank you for taking the time to leave us a review and for the feedback that you have provided us. We are glad that you are part of the Kickserv family! LB Leeann B. Admin Used the software for: 2+ years ### "Great customer service every time!" December 26, 2017 4.0 Pros This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily. Cons I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others. Review Source Response from KickServ December 27, 2017 Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location. TK Taylor K. Journeyman contractor Utilities Used the software for: Less than 6 months ### "Get it! Use it!" April 22, 2022 5.0 Pros I find that every thing on the app is very useful as well as online. Easy for me to use and understand what is going on. Makes scheduling easy. Cons The only cons i have ever really run into, is on the app and its just that the haptics are a little off and adjustment could be made. Other than that I love their service and will continue to use them. Review Source Response from KickServ May 2, 2022 Hello Taylor, We are humbled by your review! We aim to help and take care of companies like yours and hearing your review makes that passion to help even stronger. I would love the opportunity to speak with you about what you are experiencing on the app. If you could send me an email directly to juan.herrera@kickserv.com so we can setup a meeting. Again, Thank you for taking the time to leave us a review and for being part of the Kickserv family! JH Justin H. Operations Manager Consumer Services Used the software for: 1-2 years ### "Simple and Effective" December 14, 2022 4.0 I have used Kickserv for over a year now and have enjoyed exploring the program. It has been a good system for most of our needs. Pros The software is very user friendly. Integration with Kickserv was fairly simple and the application itself is very easy to use. You can easily understand why it was developed the way it was. Cons The software is lacking rich features. Reporting is very basic and not robust. Multitask job scheduling is tedious for many jobs. Review Source EB Eric B. Owner Operator Public Safety Used the software for: 6-12 months ### "Good product " October 23, 2023 5.0 Everything has been smooth. We are happy that we chose this product for our business. Pros Easy to use user friendly, easy to navigate Cons I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off Reason for choosing Kickserv Price and customer service Review Source Response from KickServ October 25, 2023 Hello Eric, Thank you so much for taking the time to leave us a review. We very much appreciate your feedback. If you want to send us some specifics at support@kickserv.com regarding the notifications issue you've experienced, we'd be happy to dive into it further. EB Erica B. office Hospitality Used the software for: 2+ years ### "KS Review" October 20, 2023 4.0 It has been a great experience. Pros The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues. Cons there is nothing that i dont like about it. Review Source Response from KickServ November 1, 2023 Hello Erica, Thank you for taking the time to leave us a review. We know that our users are busy people and we really appreciate it when we get feedback. We are thrilled you are having such a great experience using Kickserv. CF Cyndi F. Office Manager Construction Used the software for: 2+ years ### "Get your DISPTACH house in order" March 1, 2019 5.0 We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management) Pros Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone! Cons Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job. Review Source Response from KickServ March 12, 2019 Hello Cyndi, Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here. To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter. Ping me back from within the app if you'd like to discuss this idea further. We are here to help. JM James M. CEO Real Estate Used the software for: 2+ years ### "Kickserv powers our business!" December 6, 2021 5.0 All Sorts Pros The product is flexible , easy to use and fully scaleable... whats not to like ? Cons The App Login screen is the most painful aspect of the software the second most painful aspect is the fact the mobile app doesnt like losing signal. Review Source Response from KickServ December 10, 2021 Hello James - thank you for time and your great feedback. Profitable, ease, and flexible are some of the aspects we strive to have in our software. For the iPhone check out turning off the background refresh. That has seemed to help and use the blue chat for help with this if you need it. Thanks again. JW Jeff W. Owner Utilities Used the software for: 6-12 months ### "Easy to use" October 10, 2023 5.0 Have had a positive experience overall with kickserv. Wish it was more customizable but still able to accomplish without Pros It's very easy to use. The pricing was is great for a company just starting up. Cons There are some features specific I wish were available. Reason for choosing Kickserv Pricing Review Source Response from KickServ October 11, 2023 Hello Jeff, thank you for choosing Kickserv and taking the time to leave us a review. We do have several customization options on the higher plans, so when you're ready to upgrade, you'll see some additional features. As far as the specific features you wish we offered, we'd love to hear your thoughts! Feedback really helps our product team when prioritizing future updates to the product. Send us a message at support@kickserv.com anytime. KM Kelly M. Owner Hospitality Used the software for: ### "Plagued with technical issues" April 11, 2017 2.0 I've been using Kickserv for my business for the last month and a half and it has been a nightmare. I was told directly by one of the founders that the programming is old. The customer service is AWFUL. It takes days to get answers back from support. The time on our jobs keeps changing depending on what brower we are using. Information doesn't save when you update. The way that information and control panels are set up are very confusing and obviously outdated. When two days worth of jobs come through to my employees by email, the date is SO TINY compared to the job title that you can barely tell that it's two different days of scheduling AND the times are moved around back or forward by 3 hours!! It took fumbling around with several settings before I could hide pricing from my employees after I had clearly turned off pricing for each employee. That took several days to get a solution from customer support. Now, I'm trying to fix an issue with my quickbooks and sync the old invoices with a new quickbooks account and OMG we can't do that and we have to hand recreate EVERYTHING. What a waste of time and money. Pros I like that on the app you can see the entire schedule easily as an administrator Cons All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you. Review Source Response from KickServ June 7, 2017 The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues. We have since corrected all those inherited problems. We have quadrupled our memory. Reconfigured the search feature, gave custom reports a boost in processing power, and last but not least gave our Quickbooks sync its own set of processors too. All this enhanced our computing resources and brought us back to delivering 99.99% uptime and very good refresh speeds. We take our customers' data and our performance very seriously and will continue to look for ways to stay ahead. JK Jake K. Purchasing Manager Utilities Used the software for: 1-2 years ### "Foremost Electric kickserv review" December 14, 2022 5.0 overall my experience has been good Pros Scheduling by far is the easiest and most convenient Cons add jobs costs, it would be great to have job tracking Review Source Response from KickServ February 9, 2023 Hey Jake, Glad to hear that your overall experience has been good. We also want to thank you for taking the time to leave a review and provide us with the feedback. Job costing has been on our radar, and perhaps may be a feature we offer in the future. A member from our Support team will reach out to provide instructions on how to go about voting for this feature. Thank you again for your continued support, and taking the time to leave a review. JQ Jeff Q. Owner Used the software for: 2+ years ### "Fits our company's needs and overall easy to use." May 10, 2018 4.0 Pros It is overall easy to customize to fit our needs. There are many features we use and I'm sure many more we don't. Allowing other employees to view, create notes and have user access is very helpful for our business. Also, the search option is great. When forgetting what address is associated with what customer, the search option is a helpful go-to when looking for a random piece of information. Cons I wish it was easier to navigate online "help topics". While the customer service on the phone is great, it would be nice to access online articles. I haven't found them especially helpful. Also, when clicking on a customer and then accessing the jobs in their profile, it has been very frustrating seeing old jobs come up first. I don't want to see 2014 jobs, I'd rather see the ones I'm currently on, being 2018. Making the option to choose a date view and then having KickServ remember my last selection would be very helpful. In-Progress (for jobs) tab is really confusing. We only use Scheduled or Completed. We have one job in In-Progress (not sure how it got there) and don't know how to move it to Scheduled. This is very confusing and frustrating as we don't use this feature and don't know how to get rid of it. Please get rid of In-Progress or make the option to not use, more accessible. Review Source NB Nicolin B. Plumber Construction Used the software for: 6-12 months ### "Easy to navigate" December 6, 2021 4.0 I have had no problems with it probably not as used in the bigger commercial jobs. Pros I found it easily to navigate and useful for my job. Cons Not applicable for my job I don't need all the features. Review Source Response from KickServ December 10, 2021 Hello Nicolin - We do appreciate the honest feedback. Kickserv's origins were emergency sewer and drains. Our immediate application are the one day type jobs and the repeatable maintenance jobs. We do have some companies that are managing bigger and more complex work with Kickserv. You may have found that Kickserv can easily help with dispatching the team of techs and allowing them to track hours, miles, and expenses. If you invoicing or A/R get multi-layered then perhaps a more billing focused app is better suited. You could still attached that document to the Kickserv job and send it out. If you have questions please reach out to us at support@kickserv.com. Christy S. Office Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Quick to learn, Easy to use, Adapt to your needs" September 12, 2018 4.0 We are able to create estimates and work through an ongoing job without it effecting our bookkeeping within Quickbooks Online. Kickserv has allowed us to track our time records in records within the job record, but then only enter one final labor charge within the invoice itself. We are able to keep greater detailed notes about the piece of equipment without them being accessible to the customer. Pros Synchronization with Quickbooks Online. Basic functions are easy to use. Adaptable to your companies needs with custom fields and reports. Directions/maps are integrated into each customer location for quickly planning your days journey. Cons You are unable to print report/search results from Kickserv, you are required to export to CSV format. It does not contain an inventory feature within the software. Review Source Response from KickServ October 7, 2018 Christy, Thank you for your time. We very much appreciate the review. Beutel and Kickserv have been working with each other over 9 years now. I can work with you to see if we can come up with a solution for the printing situation. We now have two fabulous features that you may want to check out - Edge and Listings. They are certain to help your company grown TB Teresa B. CFO Construction Used the software for: 2+ years ### "Ease of Use" December 14, 2022 5.0 Awesome Pros I like the ease of use, and the ease of scheduling appointments Cons This product does not work well with Iphones Review Source CVV Chelsea V V. Owner Used the software for: 2+ years ### "Kickserv has been a valuable addition to our business. It helped our company become more streamlined" November 26, 2017 5.0 Pros The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email. The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well. Cons The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones. Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it. When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better. Review Source jV jessica V. Marketing manager Maritime Used the software for: 2+ years ### "Lots of bugs, calendar feature unusable " March 15, 2019 1.0 Horrible Pros Easy to learn at first. Sends reminder emails to clients for jobs... Cons The calendar is buggy. Will repopulate canceled posts on its own. Has a reoccurring scheduling feature that sometime works sometimes doesn’t. Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors. They cost me money, frustrate clients, and force me to be ever vigilant so that I have to triple check bugs and scheduling. The only reason I am still with these guys is because it’s too time consuming to switch crms.... this is a horrible Crm for a mid sized or small and growing company... walk away Review Source Response from KickServ April 2, 2019 Hello Jessica and Derek, I spoke with you on the phone. We discussed a better customer flow when managing event cancellations that should prevent issues with our repeating jobs feature. We regret that any confusion and extra work that this may have caused you. As we discussed we are actively working to make our repeating jobs features more dynamic as well as the rest of the program. We appreciate your continued loyalty to work with Kickserv. We aim to exceed expectations. NS NIck S. Restoration Construction Used the software for: 2+ years ### "Review" November 29, 2021 3.0 we have to have two different programs to achieve all the needs we have. If it had further ability's Pros Desktop functionality. Lets us prepare things that iOS and iPad os can not. Cons No landscape mode on iPad os. This makes the user experience almost not worth using on a iPad. Reason for choosing Kickserv cost & ease of use Review Source Response from KickServ December 1, 2021 Thank you for taking the time to leave a review. We greatly appreciate it. I will pass your suggestion along to our team for future consideration as I can see how landscape mode on our mobile application would be beneficial. Thank you again for your continued support. AE Ambyr E. Internal Operations Coordinator Used the software for: 2+ years ### "Asked for help, via the chat bubble, tech Tina responded within a few hours!" June 29, 2017 5.0 Pros The software is very organized, easy to navigate through, I like that there's more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus! Cons There really isn't anything I dislike about this software. Recently, the Kickserv Team had to do a massive switch over, customers from their old software switched over to the new one and it caused problems across the board. However, our business didn't suffer too much and Kickserv's tech team was on a solution right away! I also really appreciated their update blog while they were fixing everything. We also had a problem with syncing to Quickbooks and Quickbooks locking our ability to change contact info from Kickserv. But that's been fixed as well! Review Source DK Daniel K. President Construction Used the software for: 2+ years ### "HVAC Company" June 24, 2022 5.0 Great would not trade Pros Taking payments and history and tech support Cons Nothing I can think of just highly recommend Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Kickserv Yes absolute Review Source Response from KickServ June 27, 2022 Daniel - thank you for the great feedback. 10 out of 10 is certainly what we are working so hard to achieve for every customer. Email us and we discuss further. AW Ashly W. CO-owner Retail Used the software for: 2+ years ### "Best value and " July 15, 2019 5.0 Pros We have used the software since about 2012. It is very user friendly and allows our company to schedule and keep track of our customers on a daily basis. We love the ability to create reports and sort data but services used, how often customers use us, amount spent, ect. The staff at Kickserv is responsive and easy to work with if a question or problem arises. Kickserv syncs seamlessly with quick books and allows us to easily keep our books up to date. We have just recently started using the credit card processing add on. It was again, seamless and easy to use. Very happy and attribute the program to our continued success! Cons There are a few upgrades I would love to see...such as taking a discounted about off certain items. For our business a check box form would be helpful in the tuneup each of the technician s perform, however for the dollars spent it is a great program at a great value. Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Ashly. We really appreciate you taking the time out to share your experience with us. JF Jeff F. Owner Furniture Used the software for: 1-2 years ### "Kicking it with Kickserv" March 23, 2022 5.0 Have had a great experience with this company and enjoyed working with them Pros The scheming and calendar and Dailey schedule Cons In reminder it will not pull up address in maps Reason for choosing Kickserv Referral had different people using it and loved it. Review Source Response from KickServ March 25, 2022 Hello Jeff, 10/10! Thank you for all those gold stars! We are glad that you are kicking it with us and that your experience working with Kickserv has been enjoyable and great. I would love to have the opportunity to connect with you about the address in maps not pulling up in the reminder. I can be reached directly at juan.herrera@kickserv.com And again Thank you for taking the time to leave us a review and provide us with all those gold stars and for being a part of the Kickserv family! CW Chris W. Office Manager Construction Used the software for: 2+ years ### "Great system!" April 27, 2022 5.0 Pros It is a all-in-one system that covers all the business needs. Cons None as of now. We love this system and will continue using it. Review Source Response from KickServ May 5, 2022 And that is the experience we work so hard to achieve for each of our customers. Thank you Chris. EA Erna A. Administrative Assistant Architecture & Planning Used the software for: 6-12 months ### "Easy to use " April 29, 2022 5.0 overall, highly satisfied. Pros Easy to use & work with has a great organization method Cons when checking recent activity, it puts wrong employee name for things that were done. Alternatives considered [Arborgold](https://www.capterra.com/p/12741/Arborgold/) Reason for choosing Kickserv easier to use. Review Source Response from KickServ May 2, 2022 Hey Erna! We could get use to these 10/10 reviews! We are glad to hear that you find Kickserv easy to use and that you are loving the organizational method. What you are experiencing when checking the recent activity is something that our development has been made aware of and they are working on a solution. Again, Thank you for taking the time to leave us a review and for being part of the Kickserv family. WN Walter N. Owner Utilities Used the software for: 2+ years ### "Plumbing service business." December 14, 2022 5.0 I started using kickserv when It was just me now I have 7 employees and still using the product. Pros Schedule and QuickBooks it's easy to use. Cons That we can't upload videos and it takes a bit to upload pictures. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.