# Page 3 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kickserv ## Showing most helpful reviews Showing 51-75 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZH Zach H. Project Coordinator Construction Used the software for: 2+ years ### "My pocket assistant..." December 14, 2022 5.0 Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment. Pros Kickserv is a very user friendly product I had no experience with prior to my current position. Without Kickserv, the learning curve would have been much...curvier. This allowed me quickly find which projects I needed to collect on and which ones I could start immediately. I could also refer to my contact list and projects so I didn't have to rely on paper files or memory. Cons I would like it to be more automated on calls and emails made through Kickserv to capture the email or conversation and last touch. Review Source BD Braeden D. Owner Facilities Services Used the software for: 2+ years ### "Simple, affordable work managment software" April 25, 2022 5.0 I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!! Pros Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database. Cons I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal. Reason for choosing Kickserv Kickserv was the most user friendly for me. I did at least 5 other trials before choosing Kickserv. It served all the needs I was looking for while being very visually appealing and easy to use. Review Source Response from KickServ April 26, 2022 Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family. LR Laurie R. Owner Consumer Services Used the software for: 2+ years ### "Most intuitive program I’ve used" December 15, 2022 5.0 Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness! Pros We like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it. Cons The only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program Review Source SL Sean L. Repair Shop Manager Information Services Used the software for: 1-2 years ### "2022 Kickserv year in review" December 14, 2022 5.0 Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced. Pros The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly. Cons I wish there was a way for us to track specific product history with regards to sales/service. Reason for choosing Kickserv We did the Kickserv demo. We tested for about a week and were sold. Review Source SP Syd P. Handyman Translation and Localization Used the software for: 2+ years ### "Incredible tool for most tradespeople" December 14, 2022 5.0 Overall it is a fantastic product, with an even better customer service team. Again, it was painful to use at first, but now that I’ve got the hang of it (and hundreds of projects under my belt) I can’t recommend it enough. It is the perfect solution for my business. Pros Access to all of my clients and their project status from anywhere. Project scheduling, invoicing, even shopping lists available to me. Fits all of my client types, from homeowners to property management, and flexible for all of the various project types. Kikserv’s customer service team is incredible. Cons Fairy steep learning curve… I’m still discovering new features, and shortcuts. A little ‘clunky’ at times Reason for choosing Kickserv Price and features. And I stayed for the first-rate customer support! Review Source HJ Heath J. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Product for us starting out the service division of our company" October 16, 2023 4.0 We've enjoyed it, & it's made us more profitable Pros I really enjoy being able to review our customer base, & the ease of billing/payment before we leave. Cons The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered. Reason for choosing Kickserv It seemed more user friendly, & the price was more attractive Review Source Response from KickServ October 17, 2023 Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us! SS Sandy S. Office Manager Public Safety Used the software for: 2+ years ### "Superior Elevator Inspections - We Love Kickserv!" June 24, 2019 5.0 We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :) Pros It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability. Cons On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too. Review Source Response from KickServ June 28, 2019 Hi Sandy, SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others. JB Josh B. Support mananger Information Technology and Services Used the software for: 2+ years ### "Lack of response to concerns. Converted us to new platform a day early while open." February 16, 2017 2.0 Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning. 2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result. 3) The only response we have gotten from Kickserv is "Sorry about the confusion". 4) Responses to issues about the new platform are not helpful and delayed. 5) Cannot upload certain file-types as attachments (Old SSK allowed anything) 6) Editing estimates does not work correctly 7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items. 8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one". 9) None of our questions or issues have been resolved. Pros drag and drop capabilities Cons Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful Review Source Response from KickServ March 5, 2017 The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward. RC Ron C. Owner Oil & Energy Used the software for: 2+ years ### "Kickserv " November 20, 2023 5.0 Pros I like the ease and convenience of the software. It is very user friendly. Cons No complaints. We have used the company now 6 years. Review Source Response from KickServ November 20, 2023 Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up. SH Sophia H. Sales, Marketing, & Scheduling Construction Used the software for: 1-2 years ### "We use Kickserv EVERYDAY" December 2, 2021 5.0 It has been great - I like to say I have mastered Kickserv Pros It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes. Cons The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer. Reason for choosing Kickserv It actually worked - it is easy for our maintenance techs to use and understand We typically have no issues - especially since it will text them reminders of what to do and where to be. Review Source Response from KickServ December 10, 2021 Sophia - we are so glad that Kickserv is holding up to your expectations. We would love to interview you on the phone or maybe just in an email. Email me when you can 'pete@kickserv.com'. Reference this Capterra review. Thank you TT Tomasz T. Owner Construction Used the software for: 6-12 months ### "The best software for new or mid size businesses" December 14, 2022 4.0 I love it. I would recommend to everyone! Very good software. Pros Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field) Cons Some features they are on PC but not on mobile. Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Review Source Response from KickServ February 9, 2023 Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :) AG Andrew G. Owner Construction Used the software for: 2+ years ### "The old system service psychic was very useful and user-friendly. The new software is terrible. " June 26, 2017 1.0 During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling. Pros The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer. Cons The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad. Review Source Response from KickServ July 17, 2017 We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth. We sincerely apologize to all our loyal customers for enduring those weeks of processing delays. sL samuel L. Repair manager Consumer Services Used the software for: 2+ years ### "Kickserv Rocks" October 6, 2023 5.0 Use it daily, main platform used and easy to send invoices to Quickbooks. Pros Ease of notifying clients and techs of jobs scheduled. Cons There isnt anything that is disliked about Kickserv. Review Source Response from KickServ October 12, 2023 Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance. GW Greg W. Owner Construction Used the software for: 2+ years ### "Owner" November 29, 2021 5.0 Very good. It’s an important part of our business Pros It takes time to fill out the customer profile initially, but I really like it once that’s done, maps, billing, emailing notifications all so easy one that is done. Cons The App! Not very user friendly and should do everything the website dose to be useful Reason for choosing Kickserv Price and recomendéis by a friend Review Source Response from KickServ December 1, 2021 Thank you for the feedback and positive review, Greg. We are always looking for ways to improve and we plan to bring more features to the mobile application. GW Greg W. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kickserv works" April 25, 2022 5.0 Fantastic Pros Encompasses all aspects require and integrates with accounting software. Cons Doesn’t always sync easily with our accounting system. Review Source Response from KickServ May 2, 2022 Hey Greg! 10/10 is Fantastic! We are ecstatic to hear that that Kickserv is serving you well! We are more than happy to look into what you are experiencing with your sync to your accounting system. Please send us a support ticket to support@kickserv.com at your earliest convenience. Thank you for taking time to leave us a review and for being a part of the Kickserv family! DC Deby C. admin Assist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Home Elevators & Lift Product LLC" March 22, 2022 4.0 Customer service is the best that I have seen in along time. very helpful and knowledgeable. Return calls right away. Pros Opportunity, calendar, scheduling, workforce, Cons getting the employees on the app. with setup user names and passwords Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Kickserv was recommended by an employee. Review Source Response from KickServ March 25, 2022 Hello Deby, Thank you for your review! We are glad to hear that Kickserv is meeting your needs and expectations. We have to agree with you that our customer service is one of the best out there. I would love to have the opportunity to speak to you about what you are experiencing with the app, user names and passwords. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family! SH Shawn H. Owner Information Technology and Services Used the software for: 2+ years ### "5 year user of Service Sidekick now KickServ" February 16, 2017 1.0 Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK. Pros I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming Cons Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare. Review Source Response from KickServ February 23, 2017 As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail. Serge Isidore K. Gestion clientèle Wholesale Used the software for: 1-2 years ### "Logiciel de planning" June 29, 2023 4.0 Dans l'ensemble, Kickserv est un meilleur logiciel de planification et la gestion des tâches . Facile à utiliser et doté d'une grande fonctionnalités pour simplifier le travail, gagner du temps, gérer les leads et permettent également d'établir les factures de comptabilité et finance , d'effectuer les paiements , en offrant le meilleur service à ces clients . Mon expérience avec ce logiciel a été très propre avec les entreprises . Je le conseille aux autres prospects de l'utiliser Pros Kickserv est un logiciel de planning et de gestion des tâches pour simplifier les services de l'entreprise . Offre également des fonctionnalités dans l'établissement des factures et les paiements . C'est l'un des meilleurs pour l'entreprise que je recommande Cons Avec Kickserv j'ai planifié des programmes et bien travailler dans l'entreprise avec les prospects . Jusque là je n'ai pas rencontré de problème, ce qui fait je le propose aux entreprises Review Source Response from KickServ July 5, 2023 Hello Serge, thank you for reviewing Kickserv and recommending it to others. We can always use help spreading the word! Please let us know if you have any questions. RP Rosa P. Office manager Construction Used the software for: 1-2 years ### "Great for the service field " December 14, 2022 5.0 Pros I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices. Cons The reports are too complicated to get simple reports. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more of a scheduling system Review Source Response from KickServ January 9, 2023 Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing Support@kickserv.com if you have any questions regarding the reports or software. Our team is here to help. :) KB Kiran B. Owner Used the software for: ### "Regret Paying for the Full Year" March 18, 2016 1.0 We hoped this software would be relieve the stress of scheduling for our business. However, it has been the exact opposite. Initially when trying to sell us the product, we were told the features that we needed were already functioning or in the pipeline. We were told that there would be a follow up with that timeline. After I PAID $1,\*\*\* , that never happened. In fact, I was later told that a timeline was hard to provide as software development of certain things take time beacause of bugs. Which makes sense, however why not be HONEST when you were selling me on the program? Secondly, support sucks. We have tried to talk to someone. None of the people we have talked to seem happy to help and act as if we are burdening them. In the last two days, we have left two messages and have not received a call back. When I messaged Josh Anderson asking him when we should expect a call. His reply was: "I am sorry, I don't see a voicemail or message in the queue. Did you log in to Kickserv and click the bottom right icon and send support a chat?" If I wanted to chat, I already would have. Some other cons: Even in expanded view, when you click on an event on the calendar, it sometimes will move your appointment time for no reason. The calendars don't line up (e.g. if you have given one tech 3 jobs), you have to search through the calendar to find out whos assigned to what. When you click on a job to start time or stop time, it doesnt show the "PLAY" or "JOB COMPLETE" sign until like 15 mins later. Totally throws us off as we have to call clients to let them know team is on the way. This is unacceptable. Biggest regret is paying for the whole year. Now I am stuck with a program that half works and have to deal with people that dont really seem to enjoy their job. BUMMER, however lesson learned. I would highly recommend trying this program first when before committing to any period of time longer than a month. Review Source Response from KickServ March 25, 2016 Kiran, we appreciate your feedback and regret the mix-up in communication. We take pride in putting our customers first, and are constantly working on ways to improve our customer experience. As you know by now, we responded to Brittany's call for support within 4 hours (after business hours on Thursday). Unfortunately, it seems you were not made aware of that response until late Friday. We welcome phone conversations, but we highly encourage using our in-app help system to submit support questions/tickets, as it is generally quicker and easier to track. Once we were able to talk over the phone that Saturday, I hope we were able to resolve all of your questions and concerns. Thank you for your continued business! Also, for anyone concerned about paying for a year of service up front, we do offer a monthly subscription. All our plans come with a free 14-day trial, complete with video tutorials. We even offer a 2-hour New User Boot-Camp with one-on-one instruction. FN Franklin N. Electrician/General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Pleased with the App" December 14, 2022 5.0 Pros Its easy to keep track of all the different jobs. Cons It's limited on what you can do on the mobile app versus the desktop version. Review Source VR Verified Reviewer Operations Telecommunications Used the software for: 2+ years ### "Kickserv Review" October 2, 2018 4.0 The software is easy to customize, makes training new employees much easier, and running reports is simple. The customer support team always makes us aware of any changes or down times, and is always responsive to any inquiries or issues we may have. Pros The interface is extremely easy to use, and maneuver through. It is also very simple to create your own custom fields, reports, and track data. Cons There is no way to track inventory, and modifying customized work orders can sometimes be a nuisance. Review Source Response from KickServ October 5, 2018 Hello James, Thank you very much for your time and the review. Your viewpoints were insightful. We are happy to hear how easy it is for new users to learn the flow of Kickserv and get started. We certainly do have inventory on our roadmap of feature requests. It remains a feature that our Quickbooks and Xero integrations do very well. We should discuss how we can enhance the customization of templates such as work orders with each other. I'll reach out to you directly. Thank you again for your review. CS Carlo S. Project manager Construction Used the software for: 2+ years ### "Web vs app" December 16, 2022 5.0 I use Kickserv daily with estimates and putting a job together. I enjoy that when I schedule a job it notifies the customer when the scheduled job is and what time. It also explains what it is we are coming to the residents for. Communication is key. Pros I liked the fact that the browser I'm able to control all my jobs in one place. I'm able to go to the kickserv and go to my customer and go right to his address and maps to the residence as well as press on the phone number and it call right from the customers information. Cons The one thing I don't like is that the app and the web browser is inconsitence with one another Review Source JG Judy G. OFFICE MANAGER/BOOK-KEEPER Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Pros & Cons of using Kickserv" November 23, 2021 5.0 It keeps our customer history in tact, and that has truly come in handy multiple times. Pros I like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management. Cons There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed. Reason for choosing Kickserv n/a Review Source Response from KickServ December 1, 2021 Thank you for taking the time to leave some feedback, Judy. We greatly appreciate it. We would also like to gather some more information about your services. Perhaps we can lend a hand. Samuel S A. Owner Construction Used the software for: 1-2 years ### "Kickserv has transformra" November 24, 2021 5.0 Awesome Pros This product was very Convenient...thank you \[SENSITIVE CONTENT\] Cons Stipe fee are too much ....other than the I love it Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Expensive Review Source Response from KickServ December 1, 2021 Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again. Talk to a Capterra advisor for free and get results within 15 minutes.