# Page 2 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kickserv ## Showing most helpful reviews Showing 26-50 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas H. CEO Construction Used the software for: 2+ years ### "Kickserv CRM - Good product" August 16, 2025 5.0 Very Positive. We have been using product for 6 years. Has improved overtime. My whole company uses the product. Field service people track time on it. Pros Covers most aspects of running a Service Business. We use it to schedule manpower, Sales, Accounts receivable. Very responsive if there is an issue. Very easy to use. Good value for cost. Cons Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better. Needs to have more active development cycle. Calendar and other such management functions should have better filtering Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reason for choosing Kickserv Aspire did not work too well - Kickserv was much easier to work with. Review Source Response from KickServ August 18, 2025 Hi Thomas. Thank you so much for taking the time to leave us a review. We're happy to hear that you've been having a positive experience with Kickserv over the last 6 years. I have passed along your feedback to the product team regarding expenses and calendar filtering. We always take customer feedback into account when planning new development cycles. We want to ensure that the updates we are planning are meeting customer needs. Please keep your ideas coming! SL Saul L. Co-Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Kickserv does work well enough for the most part" March 24, 2026 5.0 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Review Source Response from KickServ March 27, 2026 Hi Saul, thank you so much for taking the time to leave us a review and share your feedback with us. We pride ourselves on providing outstanding customer support. Please do not hesitate to reach out to us if you need assistance. We're happy to help assist in ways to simplify tasks like creating invoices. Abe & Mike can share some tips and tricks to get the most out of Kickserv. Give us a call at any time! Anna M. Founder Facilities Services Used the software for: 2+ years ### "Terrible Customer Service " November 23, 2024 1.0 They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing. We report this anyone fix this error, we waiting for 3 days and nothing. The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far. I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response. Pros When I started use everything doing well but every implementation they did is a disaster for clients. Cons The error persists! They made a huge change without notifying us. Review Source Response from KickServ December 3, 2024 Dear Anna, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in our response, which was a result of the time difference as we are based in the U.S. We understand how important timely communication is, and we’re sorry for any inconvenience that this caused. We also want to thank you for bringing the issue with our recent mobile app update to our attention. Feedback like yours is invaluable in helping us improve and provide a better experience for all our customers. While our iOS update to correct the issue was deployed quickly, our Android version was held up by Google but is now live. If your team is still having issues, please have them update their mobile devices. A rundown of what this update brings as well as any future updates can be found at changelog.kickserv.com. If we can be of further assistance, please do not hesitate to reach out to us. Our regular hours of operation are M-F 9am-5pm Central Time. SM Steven M. owner operator Construction Used the software for: 2+ years ### "the tempest Plumber" November 22, 2024 4.0 when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly. Pros the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks Oh and the product is resonable. Cons acount search engine should have search by name, address, type jobs performed, and to account for misspelling. and flat rate billing or contract billing, that will auto adjust for taxes. Review Source Response from KickServ December 2, 2024 Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv! JD Jennifer D. Business Office Manager Consumer Services Used the software for: 2+ years ### "Locksmith Services and Kickserv" November 21, 2024 5.0 I love it, makes communication simple and effective Pros Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files. Cons I would like to see the app let you change a job into on opportunity. Review Source Response from KickServ December 2, 2024 Hello Jennifer. Thank you so much for taking the time to leave us a review. You actually can change a job into an opportunity already! From the job, scroll down to the Edit Job dropdown and select Change to opportunity. If you need some additional guidance, you can start a chat with our Customer Success Team by starting a conversation using the chat bubble in the lower right-hand corner of Kickserv. JG Julio G. Owner Computer Hardware Used the software for: 2+ years ### "Kickserv is great!" January 14, 2025 5.0 Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike. Pros Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do. Cons I'd like it to have a section for inventory and correct numbers with multiple items and tax. Review Source Response from KickServ January 15, 2025 Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. MF MARTIN F. Owner and Technician Construction Used the software for: 1-2 years ### "Beyond Excellent!" September 27, 2024 5.0 I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone. The day I reported the issue I received a telephone call from an English speaking representative in the United States to gather more information. The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative to insure the issue was resolved. Kudos! Pros I have used other service industry apps and Kickserv is by far the most user-friendly, feature packed app I have found. I hate paperwork and this app makes it basically paperless. Bravo! I would whole heartedly recommend this app to any business in the service industry. Cons The app is all server-side, so accessing any data is 100% reliant on having an internet connection. It would be helpful if the data were synced and also kept user-side. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Kickserv provided more features and was less expensive. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Kickserv provided more features and was less expensive. Review Source Response from KickServ October 7, 2024 Hi Martin, thank you so much for taking the time to leave us a review. We know you are busy (what business owner isn't?) and we appreciate your feedback. Our Customer Success Managers are the best. They respond to everyone and the feedback we receive after a call or ticket resolution is always positive. If you have any questions or suggestions in the future, please reach out to us. We welcome all customer input. DR Dana R. Owner Construction Used the software for: 1-2 years ### "Great for small businesses" September 24, 2024 5.0 All in all, I'm happy with this system. When I run into issues, I am confident that I can get it resolved quickly. Pros It works perfectly for my business. It is simple and easy to use, and the customer support is excellent. Cons The reporting function is not intuitive at all. The filter section is very difficult to use, mainly because the values and formats the last field are based on the way KS is designed, and there is no way to know what they are. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Kickserv Since I am a small business, I didn't need territory management, workflow, employee information, and all of the other features most of the other CRM's offer. With the discount, price and ease of use, Kickserv was perfect for my business. Review Source Response from KickServ September 30, 2024 Hi Dana, thank you so much for taking the time to leave us a review. We are so pleased to hear that Kickserv works perfectly for your business, but disappointed that you do not find the reporting to be intuitive. I have passed along your feedback to the Product Team. They take all feedback (good and bad) into consideration when planning for future product updates. Please continue to send us your suggestions. You can contact us at support@kickserv.com anytime. JP Joan P. Cleaning Real Estate Used the software for: 2+ years ### "Have used for years and very reliable" November 27, 2024 5.0 We have used them for years in our Property Management business. Very useful and reliable calendar system Pros I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe. Cons I really dislike problems with signing in - which occur fairly regularly. Review Source Response from KickServ December 6, 2024 Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. JH Jesus H. Account Manager Facilities Services Used the software for: 2+ years ### "Great scheduling program" November 21, 2024 5.0 It is a very handy program that is improving at an impress pace. Pros I like the ease it is to schedule and move scheduled jobs. Cons It is not easy to take a job from the completed status to unscheduled. Review Source Response from KickServ December 2, 2024 Hello Jesus, thank you for taking the time to leave us a review. We are so happy that you enjoy the ease of scheduling. We would welcome any thoughts you have about improving the way that you update a job status from completed to unscheduled. That's not a common requirement for our customers, but if it's something you use frequently, we would like to hear more about your needs in that area. Please send an email to support@kickserv.com with some more information about what you need. PW Patrick W. Director Facilities Services Used the software for: Less than 6 months ### "CRM system works well" January 16, 2025 4.0 Overall Experience with Kickserv is good. Pros How each part of kickserv works together without much issues. Cons The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items. Review Source Response from KickServ January 17, 2025 Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have. DD Devin D. owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "owner" November 22, 2024 5.0 really good but I do have problems with taxes matching write with quickbooks Pros how simple it works Cons the step by step task oiption for workflow Review Source Response from KickServ December 2, 2024 Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to support@kickserv.com and they will get back to you promptly. Thank you for choosing Kickserv! ML Manuel L. Marketing Manager Environmental Services Used the software for: 1-2 years ### "Marketing Manager" November 22, 2024 4.0 OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. Pros Its intuitive and easy to get started on. The help from customer service was positive as well Cons Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Something that was cheaper and provided the same services Review Source Response from KickServ December 2, 2024 Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv! BT Beatriz T. Customer Fulfillment Specialist Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "KickServ Thumbs Up" November 22, 2024 5.0 It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent. Pros How easily you can look up your customer, whether by account number, last name, address. You cant go wrong. Cons At this point I have not come across any snags, and when I do I use the HELP button which is great. Review Source Response from KickServ December 2, 2024 Hello Beatriz, thank you for leaving us a review. We're so happy that Kickserv has been so easy to use and that the HELP feature has been a good resource. Thank you for choosing Kickserv! SS Sarena S. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "We love the convience of Kickserv!" July 22, 2024 5.0 We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers. Pros We love the convience of Kickserv! We love the digital billing, saves us paper, as well as the time tracking for our employees. Cons Using the phone system is fairly difficult and laggy. It doesnt have all the fewatures when compared to using on a comptuer, but it does the job. Review Source Response from KickServ August 8, 2024 Hi Sarena, thank you so much for taking the time to leave us a review. We so appreciate all of the feedback and our product team gains so much insight when they talk to customers. It means a lot to us that you're willing to invest your time in helping us improve our product. It's pertinent that we know what our customers need so that we can prioritize updates in the future. SL Shane L. Owner Environmental Services Used the software for: 2+ years ### "Kickserv Kicks Ass" December 6, 2021 5.0 Excellent product and fast, reliable support. Pros Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning. Cons The home page is useless. Some of the reporting functions need work. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Kickserv was recommended by an associate. Review Source Response from KickServ December 10, 2021 Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again. JR Jon R. CEO Construction Used the software for: 2+ years ### "Love your software" December 5, 2021 5.0 Can't say enough great things about Kickserv. We sing your praises to our friends, family, clients and other contractors. Keep up the great work. Pros We absolutely love your software and it has transformed our business. Our customers love the professionalism we provide through the software. Cons Can't say there is anything we don't really love about the software. I do feel we are using a very small portion of the software and would love to learn more of its possibilities. Reason for choosing Kickserv Ease of use. Review Source Response from KickServ December 10, 2021 Hello Jon - We super appreciate the review. Let's dig deeper into the software together. Write into support@kickserv.com and we'll help you out. JB James B. Clock repair technician Luxury Goods & Jewelry Used the software for: 1-2 years ### "Service based business software for the little guy!" December 14, 2022 5.0 Kickserv gives me everything I need to run my business. My customers can request quotes from my website using the embedded contact form, I can manage scheduling, create invoices, track repairs and even share regular updates with my customers through the customer center. Pros Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis. Cons There is no ability to log cash or check payments in the free version. Review Source RM Randall M. Owner Environmental Services Used the software for: 2+ years ### "Overall, I like Kickserv. I rely on it for my business, and the product continues to improve." June 25, 2017 4.0 It helps me manage four irrigation service technicians and keep them going where they need to go. Pros Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening. Cons We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature. While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these. Review Source SK Scott K. General Manager Construction Used the software for: 6-12 months ### "Pres" October 2, 2023 5.0 Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill. Pros At Emerald Yards we like all the features it comes with. Cons I can do without the inporting / exporting of data. Reason for choosing Kickserv It is thus far the most well rounded all in one platform we were looking for. Review Source Response from KickServ October 3, 2023 Hello Scott, Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help. JV John V. owner Construction Used the software for: 2+ years ### "ssk review" December 2, 2021 4.0 For the price, support it fills a need. The team is always there for us, and been a user for 11/12 years and no real issues to complain. Pros costs, not overly complicated to work, basic and works for our needs been client for years and referred more then i can remember and no one ever complains. great team Cons the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system Review Source Response from KickServ December 9, 2021 Awesome review. Thank you John, for taking the time to leave the feedback as well as being a long time advocate for Kickserv. We greatly appreciate it. PF Pierrette F. Office Manager Construction Used the software for: 2+ years ### "Exceptional" December 14, 2022 5.0 Pros I like the calendar, the scheduling and invoicing. I also like the fact that you can recall your customers yearly maintenance appointment by the month. The most important for me is that the technicians when are on call, if the office is closed they have access to Kickserv to check a clients history. Cons That we had to pay extra for the clients recall. They have since changed that to a lesser monthly fee. Reason for choosing Kickserv My son is an IT guy and he is the one who chose Kickserv. We was very comfortable with this software. Review Source AC Andrew C. COO Construction Used the software for: 2+ years ### "Fantastic field management software " December 14, 2022 5.0 My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports. Pros Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures. Cons Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times. Review Source Response from KickServ January 9, 2023 Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign. VG Vonnie G. President Construction Used the software for: 2+ years ### "Awesome product!! 10!!" October 3, 2023 5.0 I own a contracting business and it is perfect for my business. Pros I like the ease of use as well as the customer service. Cons I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well. Reason for choosing Kickserv I only wanted Kickserv Review Source Response from KickServ October 9, 2023 Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything. RY Robbin Y. Accountant Wholesale Used the software for: 2+ years ### "The best thing we have done for our company" November 29, 2021 5.0 Pros I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier. Cons I have yet to find anything that I do not like about Kickserv. Review Source Response from KickServ December 2, 2021 Thank you Robin, for the feedback and stellar review. :) Talk to a Capterra advisor for free and get results within 15 minutes.