# Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kickserv Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Automated “on my way” texts are fine since I do not have to communicate with clients as much.“ March 24, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice.“ March 24, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving.“ March 24, 2026 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing.“ November 23, 2024 SS Sarena S Office ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “We love the digital billing, saves us paper, as well as the time tracking for our employees.“ July 22, 2024 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response.“ November 23, 2024 BT Beatriz T Customer Fulfillment SpecialistElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent.“ November 22, 2024 MF MARTIN F Owner and TechnicianConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yvonne G. Founder/President Computer & Network Security Used the software for: 2+ years ### "The Best Value for the Money" December 15, 2022 5.0 Wonderful experience for over 11 years Pros The best feature of this product is the customer service. The ease of use and the product. Cons Some limitations on reports. But always found work around Review Source JM Jennifer M. Operations Manager Medical Devices Used the software for: 2+ years ### "Great for One Tech" November 29, 2021 4.0 I enjoy using the product from my desk and the tech doesn't have any complaints from the app. Pros I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy. Cons Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Reason for choosing Kickserv ease of use and low cost for using with just one tech. Review Source Response from KickServ December 2, 2021 Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :) SR Scott R. Owner Used the software for: 2+ years ### "Kickserv is a great app that I have used for my Piano Service Company. " June 24, 2017 2.0 Pros All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application. Cons Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense. Review Source Response from KickServ July 17, 2017 Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions. DH Doug H. General Manager Music Used the software for: 2+ years ### "Servicing Company - Long-time User" November 23, 2021 4.0 Generally very good. Pros \- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like. Cons \- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) After setting it up, Salesforce could not meet our requirements for accessibility by all employees Review Source Response from KickServ December 1, 2021 Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv. KK Katielynn K. Operations Manager Construction Used the software for: 2+ years ### "Best Value for Scheduling/invoicing software" November 23, 2021 4.0 Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions. Pros This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers. Cons We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Kickserv I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service. Review Source Response from KickServ December 1, 2021 Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues. JR James R. General Manager Facilities Services Used the software for: 1-2 years ### "Very easy to use and many functions" December 14, 2022 5.0 Pros The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs. Cons We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available Reason for choosing Kickserv KnowifyProcore Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Sage300 required a lot of manpower to operate, many inputs, no transparency, a poor product for the accounting team, required heavy training to learn and was expensive. Review Source PB Paul B. Owner Construction Used the software for: 6-12 months ### "Entry level service management software that works well. " November 23, 2021 5.0 It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly. Pros Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out. Cons Individual asset/equipment history would definitely be useful. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Simplicity of use, feature-rich, reasonably priced. Review Source Response from KickServ December 1, 2021 Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support. RZ Richard Z. Owner/President Environmental Services Used the software for: 2+ years ### "#1 in Customer Relationship Management & Dispatching software" May 12, 2021 5.0 Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe. Pros It is easy to start using the kickserv system, especially since they have such a phenomenal support staff Cons I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report). Alternatives considered [Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Kickserv Easy of use with all of the integrations I need to grow my business. Review Source Response from KickServ November 11, 2021 Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business. AJ Amir J. Director of Sales and Marketing Consumer Services Used the software for: 1-2 years ### "Best CRM Platform!!" June 24, 2019 5.0 \-Easy way to download and calculate jobs for accounting. -Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us. Pros \-Organization of data and customer list -Convenient way to calculate weekly, monthly jobs sold. - Cons \-Sometimes it does not load properly -Would be great what time notes are added to NOTES section for each tab Reason for choosing Kickserv Recommendation from our IT department Switched from [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Not a great, organized and detailed platform to use. Difficult access to customer service during times needed. Review Source Response from KickServ June 26, 2019 Hello Amir, Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board. SN Scott N. President Industrial Automation Used the software for: 1-2 years ### "Kickserv Review" July 12, 2019 4.0 Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting. Pros The ability to store everything together. Cons It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers. Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Reason for choosing Kickserv Price Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Too much Double-Entry from dispatch to accounting Review Source AB Andy B. Field Technician Business Supplies and Equipment Used the software for: 2+ years ### "Good product." January 15, 2025 4.0 You are getting more benefits for the cost of service you are paying. Pros This product is very light and not cumbersome like many others. Cons The concept of jobs and tasks is confusing for new users. Review Source Response from KickServ January 16, 2025 Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app. TY Tarsha Y. Admin Hospitality Used the software for: 2+ years ### "Great Job!" September 27, 2024 5.0 Amazing! When I have questions they are always answered in a timely manner Pros Easy navigation. The customer service team is great. Cons No complaints. Been with the company 4 years. Review Source Response from KickServ October 7, 2024 Hello Tarsha, thank you so much for your review. We appreciate hearing your feedback and thank you for choosing Kickserv! If you have questions for us, or have additional feedback, do not hesitate to reach out. We value your input. LS Lou S. Owner Consumer Services Used the software for: 2+ years ### "All Fixed Appliance Repair review" November 30, 2021 5.0 Overall, the experience has been very positive. We're happy that we decided on this one. Pros Real time scheduling, mobile use, files attachments, work order creation Cons Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more. Alternatives considered [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Kickserv Cost and features Review Source Response from KickServ December 2, 2021 Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback. TH Tiffany H. Office Manager/Owner Construction Used the software for: 2+ years ### "Great for starters and small businesses!" December 14, 2022 4.0 Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there. Pros This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system. Cons I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc Review Source BF Beverly F. Office Administrator Facilities Services Used the software for: 2+ years ### "Great product and service" November 24, 2021 5.0 The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs. Pros Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately. Cons I can't think of anything right now that I'd change. Reason for choosing Kickserv My son did a lot of research and we had three top choices. We all chose Kickserv and we're very happy with it. Review Source Response from KickServ December 2, 2021 Thank you Beverly, for taking the time to leave us the SUPER review! LW Linda W. VIRTUAL ADMIN Consumer Services Used the software for: 2+ years ### "Great Software" December 15, 2022 5.0 Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful. Pros Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions! Cons The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error. Review Source SE Susan E. Operations Manager Consumer Services Used the software for: 2+ years ### "Overall easy to use. Quirky on what can be synced with Quickbooks" June 27, 2023 5.0 Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick. Pros Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy. Cons We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side. Review Source Response from KickServ June 28, 2023 Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app. VR Verified Reviewer Business Operations Manager Environmental Services Used the software for: 2+ years ### "Love this program!" March 17, 2022 5.0 I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot. Pros This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program. Cons I would love the ability to color-code technicians out in the field on the calendar. Reason for choosing Kickserv I love it. Review Source Response from KickServ March 22, 2022 Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family! JR Jake R. Owner Construction Used the software for: 1-2 years ### "Good product for price. " December 14, 2022 4.0 Pros The ability to keep up a time entries for the team on per job basis Cons Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Kickserv Just for the fact of the value Review Source RJ Randy J. Project Manager Construction Used the software for: 2+ years ### "Kickserv for the WIN" December 14, 2022 5.0 I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use Kickserv all day most days. Pros I like the app the most. Our techs can see the work order notes and attachments all on their phones. Cons I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar. Review Source JM Jessie M. Business Admin Director Environmental Services Used the software for: 2+ years ### "Kickserv is easy to set up and simple to use" December 14, 2022 5.0 Kickserv has been great for a small business. As we grow, we will need more robust functionality. Overall however it has been easy to train new users, easy to set up and ready to go to suit our needs. Pros Kickserv is easy to set up and simple to use Cons There is no ability to scale. We have multiple offices and cannot schedule work across regions. Review Source JM Jesse M. Director Construction Used the software for: 2+ years ### "Kickserv" December 8, 2021 5.0 Pros I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone. Cons The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks. Review Source Response from KickServ December 10, 2021 Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review. Kyle T. COO Used the software for: ### "Excellent, agile field management software" March 22, 2016 5.0 We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well. - API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams. - Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate. - Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less. -Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc. - Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is. Some things we hope will continue to improve: - The mobile app in our experience has not been as good as the web page - but you can just use the web version. - Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer. - It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback. - Interaction with third-party software, like Quickbooks or Google Calendar, could be improved. With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us. Review Source VR Verified Reviewer Client Relations Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Decent Software; Great Support" June 24, 2019 3.0 We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out! Pros The customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades. Cons When using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems. Review Source Response from KickServ June 25, 2019 Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help. CM Corey M. Retail Manager and Accounts Receivable Consumer Services Used the software for: 2+ years ### "Overall better than others" December 14, 2022 5.0 I personally have not had any issues in my department for billing and invoices or scheduling appointments. Pros Ease of use with scheduling, appointments, billing, back logs, etc. Cons I truly cannot think of a any cons at this time. Reason for choosing Kickserv The ease of access! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.