# Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kickserv the right HVAC solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) [View alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kickserv Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Automated “on my way” texts are fine since I do not have to communicate with clients as much.“ March 24, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice.“ March 24, 2026 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving.“ March 24, 2026 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing.“ November 23, 2024 SS Sarena S Office ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “We love the digital billing, saves us paper, as well as the time tracking for our employees.“ July 22, 2024 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response.“ November 23, 2024 BT Beatriz T Customer Fulfillment SpecialistElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent.“ November 22, 2024 MF MARTIN F Owner and TechnicianConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yvonne G. Founder/President Computer & Network Security Used the software for: 2+ years ### "The Best Value for the Money" December 15, 2022 5.0 Wonderful experience for over 11 years Pros The best feature of this product is the customer service. The ease of use and the product. Cons Some limitations on reports. But always found work around Review Source DR Dana R. Owner Construction Used the software for: 1-2 years ### "Great for small businesses" September 24, 2024 5.0 All in all, I'm happy with this system. When I run into issues, I am confident that I can get it resolved quickly. Pros It works perfectly for my business. It is simple and easy to use, and the customer support is excellent. Cons The reporting function is not intuitive at all. The filter section is very difficult to use, mainly because the values and formats the last field are based on the way KS is designed, and there is no way to know what they are. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Kickserv Since I am a small business, I didn't need territory management, workflow, employee information, and all of the other features most of the other CRM's offer. With the discount, price and ease of use, Kickserv was perfect for my business. Review Source Response from KickServ September 30, 2024 Hi Dana, thank you so much for taking the time to leave us a review. We are so pleased to hear that Kickserv works perfectly for your business, but disappointed that you do not find the reporting to be intuitive. I have passed along your feedback to the Product Team. They take all feedback (good and bad) into consideration when planning for future product updates. Please continue to send us your suggestions. You can contact us at support@kickserv.com anytime. SR Scott R. Owner Used the software for: 2+ years ### "Kickserv is a great app that I have used for my Piano Service Company. " June 24, 2017 2.0 Pros All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application. Cons Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense. Review Source Response from KickServ July 17, 2017 Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions. ML Manuel L. Marketing Manager Environmental Services Used the software for: 1-2 years ### "Marketing Manager" November 22, 2024 4.0 OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. Pros Its intuitive and easy to get started on. The help from customer service was positive as well Cons Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Something that was cheaper and provided the same services Review Source Response from KickServ December 2, 2024 Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv! JM Jennifer M. Operations Manager Medical Devices Used the software for: 2+ years ### "Great for One Tech" November 29, 2021 4.0 I enjoy using the product from my desk and the tech doesn't have any complaints from the app. Pros I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy. Cons Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Reason for choosing Kickserv ease of use and low cost for using with just one tech. Review Source Response from KickServ December 2, 2021 Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :) DH Doug H. General Manager Music Used the software for: 2+ years ### "Servicing Company - Long-time User" November 23, 2021 4.0 Generally very good. Pros \- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like. Cons \- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) After setting it up, Salesforce could not meet our requirements for accessibility by all employees Review Source Response from KickServ December 1, 2021 Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv. KK Katielynn K. Operations Manager Construction Used the software for: 2+ years ### "Best Value for Scheduling/invoicing software" November 23, 2021 4.0 Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions. Pros This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers. Cons We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Kickserv I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service. Review Source Response from KickServ December 1, 2021 Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues. JR James R. General Manager Facilities Services Used the software for: 1-2 years ### "Very easy to use and many functions" December 14, 2022 5.0 Pros The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs. Cons We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available Reason for choosing Kickserv KnowifyProcore Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Sage300 required a lot of manpower to operate, many inputs, no transparency, a poor product for the accounting team, required heavy training to learn and was expensive. Review Source PB Paul B. Owner Construction Used the software for: 6-12 months ### "Entry level service management software that works well. " November 23, 2021 5.0 It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly. Pros Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out. Cons Individual asset/equipment history would definitely be useful. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Simplicity of use, feature-rich, reasonably priced. Review Source Response from KickServ December 1, 2021 Thank you Paul for taking time out of your busy day to leave the positive review. While we do not have inventory management yet, perhaps it's something we will consider In the future. Thank you for your continued support. RZ Richard Z. Owner/President Environmental Services Used the software for: 2+ years ### "#1 in Customer Relationship Management & Dispatching software" May 12, 2021 5.0 Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe. Pros It is easy to start using the kickserv system, especially since they have such a phenomenal support staff Cons I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report). Alternatives considered [Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Kickserv Easy of use with all of the integrations I need to grow my business. Review Source Response from KickServ November 11, 2021 Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business. DD Devin D. owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "owner" November 22, 2024 5.0 really good but I do have problems with taxes matching write with quickbooks Pros how simple it works Cons the step by step task oiption for workflow Review Source Response from KickServ December 2, 2024 Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to support@kickserv.com and they will get back to you promptly. Thank you for choosing Kickserv! SS Sarena S. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "We love the convience of Kickserv!" July 22, 2024 5.0 We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers. Pros We love the convience of Kickserv! We love the digital billing, saves us paper, as well as the time tracking for our employees. Cons Using the phone system is fairly difficult and laggy. It doesnt have all the fewatures when compared to using on a comptuer, but it does the job. Review Source Response from KickServ August 8, 2024 Hi Sarena, thank you so much for taking the time to leave us a review. We so appreciate all of the feedback and our product team gains so much insight when they talk to customers. It means a lot to us that you're willing to invest your time in helping us improve our product. It's pertinent that we know what our customers need so that we can prioritize updates in the future. SL Shane L. Owner Environmental Services Used the software for: 2+ years ### "Kickserv Kicks Ass" December 6, 2021 5.0 Excellent product and fast, reliable support. Pros Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning. Cons The home page is useless. Some of the reporting functions need work. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Kickserv was recommended by an associate. Review Source Response from KickServ December 10, 2021 Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again. RM Randall M. Owner Environmental Services Used the software for: 2+ years ### "Overall, I like Kickserv. I rely on it for my business, and the product continues to improve." June 25, 2017 4.0 It helps me manage four irrigation service technicians and keep them going where they need to go. Pros Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening. Cons We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature. While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these. Review Source JV John V. owner Construction Used the software for: 2+ years ### "ssk review" December 2, 2021 4.0 For the price, support it fills a need. The team is always there for us, and been a user for 11/12 years and no real issues to complain. Pros costs, not overly complicated to work, basic and works for our needs been client for years and referred more then i can remember and no one ever complains. great team Cons the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system Review Source Response from KickServ December 9, 2021 Awesome review. Thank you John, for taking the time to leave the feedback as well as being a long time advocate for Kickserv. We greatly appreciate it. AC Andrew C. COO Construction Used the software for: 2+ years ### "Fantastic field management software " December 14, 2022 5.0 My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports. Pros Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures. Cons Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times. Review Source Response from KickServ January 9, 2023 Howdy Andrew. Thank you for taking the time to leave a 5-star review and provide us with some feedback. We are also glad to hear that our e-signature feature is working in place of Docusign. RY Robbin Y. Accountant Wholesale Used the software for: 2+ years ### "The best thing we have done for our company" November 29, 2021 5.0 Pros I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier. Cons I have yet to find anything that I do not like about Kickserv. Review Source Response from KickServ December 2, 2021 Thank you Robin, for the feedback and stellar review. :) BD Braeden D. Owner Facilities Services Used the software for: 2+ years ### "Simple, affordable work managment software" April 25, 2022 5.0 I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!! Pros Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database. Cons I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal. Reason for choosing Kickserv Kickserv was the most user friendly for me. I did at least 5 other trials before choosing Kickserv. It served all the needs I was looking for while being very visually appealing and easy to use. Review Source Response from KickServ April 26, 2022 Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family. SL Sean L. Repair Shop Manager Information Services Used the software for: 1-2 years ### "2022 Kickserv year in review" December 14, 2022 5.0 Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced. Pros The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly. Cons I wish there was a way for us to track specific product history with regards to sales/service. Reason for choosing Kickserv We did the Kickserv demo. We tested for about a week and were sold. Review Source HJ Heath J. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Product for us starting out the service division of our company" October 16, 2023 4.0 We've enjoyed it, & it's made us more profitable Pros I really enjoy being able to review our customer base, & the ease of billing/payment before we leave. Cons The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered. Reason for choosing Kickserv It seemed more user friendly, & the price was more attractive Review Source Response from KickServ October 17, 2023 Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us! RC Ron C. Owner Oil & Energy Used the software for: 2+ years ### "Kickserv " November 20, 2023 5.0 Pros I like the ease and convenience of the software. It is very user friendly. Cons No complaints. We have used the company now 6 years. Review Source Response from KickServ November 20, 2023 Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up. TT Tomasz T. Owner Construction Used the software for: 6-12 months ### "The best software for new or mid size businesses" December 14, 2022 4.0 I love it. I would recommend to everyone! Very good software. Pros Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field) Cons Some features they are on PC but not on mobile. Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Review Source Response from KickServ February 9, 2023 Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :) sL samuel L. Repair manager Consumer Services Used the software for: 2+ years ### "Kickserv Rocks" October 6, 2023 5.0 Use it daily, main platform used and easy to send invoices to Quickbooks. Pros Ease of notifying clients and techs of jobs scheduled. Cons There isnt anything that is disliked about Kickserv. Review Source Response from KickServ October 12, 2023 Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance. GW Greg W. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kickserv works" April 25, 2022 5.0 Fantastic Pros Encompasses all aspects require and integrates with accounting software. Cons Doesn’t always sync easily with our accounting system. Review Source Response from KickServ May 2, 2022 Hey Greg! 10/10 is Fantastic! We are ecstatic to hear that that Kickserv is serving you well! We are more than happy to look into what you are experiencing with your sync to your accounting system. Please send us a support ticket to support@kickserv.com at your earliest convenience. Thank you for taking time to leave us a review and for being a part of the Kickserv family! SH Shawn H. Owner Information Technology and Services Used the software for: 2+ years ### "5 year user of Service Sidekick now KickServ" February 16, 2017 1.0 Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK. Pros I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming Cons Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare. Review Source Response from KickServ February 23, 2017 As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.