# Kickserv Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Kickserv Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Kickserv Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/122541/Kickserv --- # Kickserv Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 11, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kickserv Kickserv Overview: ### Key takeaways Insights from verified Capterra reviews Kickserv helps small businesses in construction, electrical, and facilities services manage field operations. You get tools for contact management, time tracking, and expense tracking. The interface is easy to use, and scheduling is smooth. Challenges include a lack of reporting flexibility and inconsistent mobile app performance. To maintain service quality, Kickserv recently added the Job Worklist feature. ### Our verdict The tool fits if you need a straightforward way to manage jobs, schedule appointments, and send invoices. Setup is quick, and the tools are built for everyday use without a steep learning curve. It works well for everyday tasks like scheduling and invoicing, but reporting options are limited, and the mobile app can be glitchy. For teams that rely heavily on analytics or on-the-go access, these limitations may require workarounds. Overall rating Based on 387 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Intuitive and simple interface Streamlined business organization Unreliable mobile experience Frequent technical problems Starting price $19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Kickserv alternatives Kickserv may not suit every team—especially if you need deeper reporting, more flexible mobile tools, or a different pricing structure. Explore other field service options that better align with your workflow or budget priorities. Highest Rated [4.7 (2,737)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,050)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (409)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) ## Who uses Kickserv? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 91% positive reviews out of 79 Most reviewers describe ease of use as a key benefit, enabling quick onboarding and minimal training. Unreliable mobile experience 50% negative reviews out of 40 Some reviewers report the mobile app is unstable, difficult to use, and lacks essential field functionality. Jeremy C Manager, 2 - 10 employees. "Subject to phone reception, certain areas do not allow techs to log in/out jobs or upload pictures." Streamlined business organization 85% positive reviews out of 33 Most reviewers find organization features help manage teams, track tasks, and improve workflow efficiency. Zach H Project Coordinator , 11 - 50 employees. "This allowed me quickly find which projects I needed to collect on and which ones I could start immediately." Frequent technical problems 66% negative reviews out of 35 Some reviewers describe recurring bugs, unexplained errors, and unreliable performance disrupting daily operations. Comprehensive record management 83% positive reviews out of 24 Most reviewers indicate record keeping is reliable, allowing easy access to job history, notes, and documents. ## Kickserv's interface Its interface is praised for visual clarity and ease of use, especially when managing schedules and coordinating field teams. The drawbacks? The mobile version doesn’t include all of the desktop features and can feel clunky when you’re working on the go. 2+ Marcela Gava Senior Content Analyst You’ll move faster with Kickserv’s layout and drag-and-drop scheduling, but expect to switch to desktop for full functionality. Plus, the mobile app can slow you down when adding items or navigating between job details in the field. Ease of Use 4.4 (379) 4.4 Based on 379 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst Kickserv’s top-rated features help teams stay in sync and move quickly, especially when managing jobs on the go or closing out work with immediate billing. The interface supports fast handoffs between office and field, even if mobile access has limits. Features 4.1 (318) 4.1 Based on 318 reviews The Kickserv features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Scheduling 4.4 (54) 54 reviewers rated this feature You can stay organized with a clear visual layout of daily tasks and technician availability. Drag-and-drop scheduling makes it easy to assign jobs from anywhere. Some teams may prefer more customization, but the basics work well. Billing & invoicing 4.1 (36) 36 reviewers rated this feature Enables real-time invoice generation and payment processing from both desktop and mobile devices. Users value the QuickBooks integration and ease of use, though there may be limited invoice customization and occasional confusion with invoice details. Mobile access 4.0 (66) 66 reviewers rated this feature Supports field technicians with access to schedules, job details, and billing tools while on-site. While this is convenient, but the mobile version lacks features found in the desktop version and can feel clunky. Live GPS tracking 0 reviewers rated this feature Enables real-time location visibility for field technicians, helping dispatchers assign jobs based on proximity and monitor progress throughout the day. This improves response times and reduces idle travel. Advanced tech performance reporting 0 reviewers rated this feature Tracks technician productivity, job completion rates, and service quality metrics. Managers can use these insights to identify training needs, optimize workflows, and reward top performers. Custom templates 0 reviewers rated this feature Allows teams to create reusable job forms, estimates, and invoices tailored to specific service types. This reduces manual entry and ensures consistency across documentation. Feedback and review collection 0 reviewers rated this feature Sends automated post-service surveys to customers, capturing satisfaction scores and comments. Businesses can use this data to improve service delivery and highlight positive experiences. Ratings and reviews 0 reviewers rated this feature Lets businesses collect customer feedback after each job and display it on Google. Reviews appear in the dashboard and help improve technician accountability. It’s available with Business and Premium plans. Customer refunds 0 reviewers rated this feature Enables users to issue refunds directly from Kickserv or Stripe, with automatic syncing to invoices. This feature is available across all plan levels and simplifies post-payment adjustments. Job Worklist 0 reviewers rated this feature Allows teams to create standardized checklists for each job type, improving consistency and reducing errors in service delivery. Automated scheduling reminders 0 reviewers rated this feature Sends personalized reminders to customers based on service intervals, helping teams generate repeat business without manual tracking. Includes flexible timing and message templates. All key features (166) Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 87.50% of 8 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 50.00% of 6 reviewers that rated this feature as important or highly important Tracks technician productivity, job completion rates, and service quality metrics. Managers can use these insights to identify training needs, optimize workflows, and reward top performers. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 58.82% of 17 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Manage various aspects of appointments including booking, rescheduling, canceling 80.00% of 10 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 0.00% of 1 reviewers that rated this feature as important or highly important Sends personalized reminders to customers based on service intervals, helping teams generate repeat business without manual tracking. Includes flexible timing and message templates. 0 reviewers rated this feature Data is backed up automatically to prevent data loss 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison 0% of 0 reviewers... Enables real-time invoice generation and payment processing from both desktop and mobile devices. Users value the QuickBooks integration and ease of use, though there may be limited invoice customization and occasional confusion with invoice details. 36 reviewers rated this feature Create, update, and manage bookings, itineraries, and reservations 50.00% of 8 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 86.67% of 15 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 73.91% of 23 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 0% of 0 reviewers... Electronic storage of stakeholder contact information 0% of 0 reviewers... Manage contact details and communication with clients 0% of 0 reviewers... Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Track employees' arrival and departure timings for payroll purposes 0% of 0 reviewers... A way to visually represent data where different categories of items are marked with different colors 50.00% of 2 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Specialized for organizations who focus on commercial projects and processes 0% of 0 reviewers... Moves designated for commercial properties 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Record and track all relevant internal and external communications 0% of 0 reviewers... Automated reminders and confirmations for booked appointments and events via text or email 77.78% of 18 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 88.89% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 88.89% of 9 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 11.11% of 9 reviewers that rated this feature as important or highly important Process to track, record, and analyze expenses that occurred over the entire duration of a given project 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 50.00% of 6 reviewers that rated this feature as important or highly important Allows teams to create reusable job forms, estimates, and invoices tailored to specific service types. This reduces manual entry and ensures consistency across documentation. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 73.68% of 19 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 66.67% of 3 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions 100.00% of 2 reviewers that rated this feature as important or highly important A website or login for customers to access information 0% of 0 reviewers... Enables users to issue refunds directly from Kickserv or Stripe, with automatic syncing to invoices. This feature is available across all plan levels and simplifies post-payment adjustments. 0 reviewers rated this feature Add customized logos and colors to align with company branding 33.33% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 75.00% of 8 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 40.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 4 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions 0% of 0 reviewers... Electronic signing method that validates the authenticity and integrity of a digital document 0% of 0 reviewers... Manage sending personnel and resources to a site as needed 41.18% of 17 reviewers that rated this feature as important or highly important Convert paper files into digital images 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Store and organize documents in a centralized system 100.00% of 2 reviewers that rated this feature as important or highly important Manage product specific documents in a categorized order 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 50.00% of 2 reviewers that rated this feature as important or highly important Digital forms that are shared and accessed online 0% of 0 reviewers... Electronically collect payments for goods or services 0% of 0 reviewers... Digitally sign online documents 0.00% of 3 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0% of 0 reviewers... Reminders sent via email 0% of 0 reviewers... Electronic storage of staff/employee contact information and job status in a centralized repository 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 55.56% of 9 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 71.43% of 14 reviewers that rated this feature as important or highly important Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... A list of events with their respective dates 0% of 0 reviewers... Schedule and manage the logistics of activities and other gatherings 0% of 0 reviewers... Plan an event's time and location 0% of 0 reviewers... Sends automated post-service surveys to customers, capturing satisfaction scores and comments. Businesses can use this data to improve service delivery and highlight positive experiences. 0 reviewers rated this feature Store and access documents, forms, and photos in one centralized place 66.67% of 3 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 75.00% of 4 reviewers that rated this feature as important or highly important Designed to be used by carpet cleaning businesses 0% of 0 reviewers... Primarily serving commercial or industrial locations needing electrical work 100.00% of 1 reviewers that rated this feature as important or highly important Intended to be used by field service companies 0% of 0 reviewers... Serves handyman professionals 0% of 0 reviewers... For janitorial management, platforms, services, etc. 0% of 0 reviewers... Specifically designed to meet the needs of lawn care businesses 0% of 0 reviewers... Software is designed specifically for use of locksmith companies 0% of 0 reviewers... Software used by moving companies 0% of 0 reviewers... Intended to be used by pest control companies 0% of 0 reviewers... Serving plumbing industry professionals 0% of 0 reviewers... Visualize locations on a map 0% of 0 reviewers... System to support the positioning, navigation, and timing (PNT) measurements of an object or individual 100.00% of 1 reviewers that rated this feature as important or highly important Track grounds activities done in the field 0% of 0 reviewers... Process images and automatically scan for data 0% of 0 reviewers... Activities related to the initial admission of a charge into the organization's care 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 25.00% of 4 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Calculate total itemized costs, including initial costs and any changes 0% of 0 reviewers... Manage and track all job information and associated tasks 71.43% of 14 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 0% of 0 reviewers... Track and visualize the status of an ongoing job and the time spent on tasks or projects 0% of 0 reviewers... Allows teams to create standardized checklists for each job type, improving consistency and reducing errors in service delivery. 0 reviewers rated this feature Automatically identify and save contact information of potential customers 0% of 0 reviewers... Store information about leads or contacts and track, manage and nurture them throughout the sales process 50.00% of 6 reviewers that rated this feature as important or highly important Enables real-time location visibility for field technicians, helping dispatchers assign jobs based on proximity and monitor progress throughout the day. This improves response times and reduces idle travel. 0 reviewers rated this feature Moves that do not cross state or country borders 0% of 0 reviewers... Identify the physical location of an individual, asset, device, etc. 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using messages within the system 0% of 0 reviewers... Moves designated for Military personnel 0% of 0 reviewers... Supports field technicians with access to schedules, job details, and billing tools while on-site. While this is convenient, but the mobile version lacks features found in the desktop version and can feel clunky. 66 reviewers rated this feature Notifications via mobile devices 50.00% of 2 reviewers that rated this feature as important or highly important Access the system via a mobile application 0.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices 0% of 0 reviewers... Capture signatures via mobile devices 0% of 0 reviewers... Manage and support multiple locations 0% of 0 reviewers... Accept and process online payment transactions 0% of 0 reviewers... Track/log the amount of time employees worked per job using a timer 16.67% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases 0% of 0 reviewers... Swipe a credit card or manually process payments while with the customer in the field 0% of 0 reviewers... Accept, record, and reconcile financial transactions 33.33% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Capture photos for any type of use case 0% of 0 reviewers... Photos/Images 0% of 0 reviewers... Accept and process customer payments for products or services using hardware and software 0% of 0 reviewers... Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements 16.67% of 6 reviewers that rated this feature as important or highly important Calculate rule-based prices for a product/service 0% of 0 reviewers... Create, send, and track purchase orders and their statuses 0% of 0 reviewers... Integrates with QuickBooks 100.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 72.22% of 18 reviewers that rated this feature as important or highly important Lets businesses collect customer feedback after each job and display it on Google. Reviews appear in the dashboard and help improve technician accountability. It’s available with Business and Premium plans. 0 reviewers rated this feature Receive data and information in real time 40.00% of 5 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0.00% of 2 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Based on availability, instantly confirm or deny a request when a new booking is made 61.90% of 21 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 100.00% of 6 reviewers that rated this feature as important or highly important Upload, track, and submit receipts in a central database 0% of 0 reviewers... Schedule repeating appointments based on a duration of time 33.33% of 3 reviewers that rated this feature as important or highly important Generate recurring invoices 0% of 0 reviewers... Managing orders that a customer purchases repeatedly and regularly 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Organize repair tickets, track progress, severity, and repair history 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 66.67% of 3 reviewers that rated this feature as important or highly important Assign available resources to various projects and tasks 0% of 0 reviewers... Allocate and manage resources, such as employees, equipment, facilities, and other assets 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Finding the most optimal routes for drivers based on various factors and constraints 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 33.33% of 9 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... Assign and distribute work schedules to individual employees or teams within an organization 100.00% of 1 reviewers that rated this feature as important or highly important You can stay organized with a clear visual layout of daily tasks and technician availability. Drag-and-drop scheduling makes it easy to assign jobs from anywhere. Some teams may prefer more customization, but the basics work well. 54 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 33.33% of 9 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets 66.67% of 21 reviewers that rated this feature as important or highly important Schedule shifts via online calendars and available employees 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Create, manage and track all task activities and progression 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Organizing a group of people to accomplish a task 0% of 0 reviewers... Oversee technicians and track their assigned work orders 33.33% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 50.00% of 10 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 0% of 0 reviewers... Log and record hours worked and costs spent to assist in billing and invoicing 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 80.00% of 5 reviewers that rated this feature as important or highly important Track the duration and expiration of warranty as well as any obligations under that warranty 0% of 0 reviewers... Create a new work order 76.92% of 13 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 58.82% of 17 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0.00% of 2 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst Kickserv’s top-rated features help teams stay in sync and move quickly, especially when managing jobs on the go or closing out work with immediate billing. The interface supports fast handoffs between office and field, even if mobile access has limits. Features 4.1 (318) 4.1 Based on 318 reviews ## Pricing Value for money 4.4 (273) Kickserv’s entry plan starts at $19 per month for up to three users, or $228 billed annually. This falls within budget for most small businesses, over half of whom spend under $150 monthly on field service software. Pricing scales by tier, with the Premium plan supporting unlimited users. Free Trial [View pricing plan details](https://www.capterra.com/p/122541/Kickserv/pricing/) Flex $19.00 Flat Rate,Per Month START $60.00 Flat Rate,Per Month It includes: - Embeddable Contact Form - Automated email & text reminders - Over 20 business reports - Time tracking - Expense tracking - Attachments - ACH Payments - Tap to Pay RUN $119.00 Flat Rate,Per Month It includes: - Dispatch mapping - GPS check-ins - Custom data fields - Custom reports SCALE $199.00 Flat Rate,Per Month It includes: - Custom templates Value for money 4.4 (273) 4.4 Based on 273 reviews ## Integrations Popular integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (356) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (356) 4.4 Based on 356 reviews ## User reviews Overall rating 4.4 Based on 387 reviews Filter by rating 5(222) 4(124) 3(26) 2(6) 1(9) Mentioned topic Sorted by most recent SL Saul L. Co-Chief Executive Officer Information Technology and Services ### "Kickserv does work well enough for the most part" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Hi Saul, thank you so much for taking the time to leave us a review and share your feedback with us. We pride ourselves on providing outstanding customer support. Please do not hesitate to reach out to us if you need assistance. We're happy to help assist in ways to simplify tasks like creating invoices. Abe & Mike can share some tips and tricks to get the most out of Kickserv. Give us a call at any time! Thomas H. CEO Construction ### "Kickserv CRM - Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2025 Very Positive. We have been using product for 6 years. Has improved overtime. My whole company uses the product. Field service people track time on it. Pros Covers most aspects of running a Service Business. We use it to schedule manpower, Sales, Accounts receivable. Very responsive if there is an issue. Very easy to use. Good value for cost. Cons Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better. Needs to have more active development cycle. Calendar and other such management functions should have better filtering Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reasons for choosing Kickserv Aspire did not work too well - Kickserv was much easier to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2025 Hi Thomas. Thank you so much for taking the time to leave us a review. We're happy to hear that you've been having a positive experience with Kickserv over the last 6 years. I have passed along your feedback to the product team regarding expenses and calendar filtering. We always take customer feedback into account when planning new development cycles. We want to ensure that the updates we are planning are meeting customer needs. Please keep your ideas coming! PW Patrick W. Director Facilities Services ### "CRM system works well" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 Overall Experience with Kickserv is good. Pros How each part of kickserv works together without much issues. Cons The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have. AB Andy B. Field Technician Business Supplies and Equipment ### "Good product." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 15, 2025 You are getting more benefits for the cost of service you are paying. Pros This product is very light and not cumbersome like many others. Cons The concept of jobs and tasks is confusing for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2025 Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app. JG Julio G. Owner Computer Hardware ### "Kickserv is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike. Pros Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do. Cons I'd like it to have a section for inventory and correct numbers with multiple items and tax. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2025 Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. JP Joan P. Cleaning Real Estate ### "Have used for years and very reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2024 We have used them for years in our Property Management business. Very useful and reliable calendar system Pros I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe. Cons I really dislike problems with signing in - which occur fairly regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2024 Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. Anna M. Founder Facilities Services ### "Terrible Customer Service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 23, 2024 They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing. We report this anyone fix this error, we waiting for 3 days and nothing. The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far. I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response. Pros When I started use everything doing well but every implementation they did is a disaster for clients. Cons The error persists! They made a huge change without notifying us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Dear Anna, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in our response, which was a result of the time difference as we are based in the U.S. We understand how important timely communication is, and we’re sorry for any inconvenience that this caused. We also want to thank you for bringing the issue with our recent mobile app update to our attention. Feedback like yours is invaluable in helping us improve and provide a better experience for all our customers. While our iOS update to correct the issue was deployed quickly, our Android version was held up by Google but is now live. If your team is still having issues, please have them update their mobile devices. A rundown of what this update brings as well as any future updates can be found at changelog.kickserv.com. If we can be of further assistance, please do not hesitate to reach out to us. Our regular hours of operation are M-F 9am-5pm Central Time. ML Manuel L. Marketing Manager Environmental Services ### "Marketing Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2024 OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. Pros Its intuitive and easy to get started on. The help from customer service was positive as well Cons Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Something that was cheaper and provided the same services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv! SM Steven M. owner operator Construction ### "the tempest Plumber" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly. Pros the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks Oh and the product is resonable. Cons acount search engine should have search by name, address, type jobs performed, and to account for misspelling. and flat rate billing or contract billing, that will auto adjust for taxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv! DD Devin D. owner Electrical/Electronic Manufacturing ### "owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 really good but I do have problems with taxes matching write with quickbooks Pros how simple it works Cons the step by step task oiption for workflow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to support@kickserv.com and they will get back to you promptly. Thank you for choosing Kickserv! [View all Reviews](https://www.capterra.com/p/122541/Kickserv/reviews/) ## FAQs Kickserv starts at $19 per month for up to three users on the Flex plan. Higher tiers range from $47 to $239 per month, depending on user count and feature access. Annual billing is available at a discounted rate. Absolutely. Kickserv has a mobile app for iOS and Android devices that supports job scheduling, time tracking, digital signatures, and payments. However, some advanced features are only available on the desktop version. Kickserv is designed for small field service teams and offers pricing plans that support three to 20 users. It includes tools for scheduling, invoicing, and customer communication. Yes. GPS tracking is included in Kickserv’s Premium plan. It allows managers to view technicians’ locations in real time and assign jobs based on proximity. Yes. Kickserv’s Customer Center lets clients view job status, send messages, and make payments online, improving communication and transparency. Kickserv uses Amazon Web Services (AWS) for hosting and data storage, with daily backups and encrypted transmission. User passwords are stored securely with no employee access. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Kickserv’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [Connecteam vs Kickserv](https://www.capterra.com/compare/122541-153140/Kickserv-vs-Connecteam)[Jobber vs Kickserv](https://www.capterra.com/compare/122541-127994/Kickserv-vs-Jobber)[FieldPulse vs Kickserv](https://www.capterra.com/compare/122541-153475/Kickserv-vs-FieldPulse)[Housecall Pro vs Kickserv](https://www.capterra.com/compare/122541-140363/Kickserv-vs-HouseCall-Pro)[Service Fusion vs Kickserv](https://www.capterra.com/compare/122541-135788/Kickserv-vs-Service-Fusion)[ServiceTitan vs Kickserv](https://www.capterra.com/compare/122541-150053/Kickserv-vs-ServiceTitan) [ShiftWizard vs Kickserv](https://www.capterra.com/compare/122541-178376/Kickserv-vs-ShiftWizard)[Commusoft vs Kickserv](https://www.capterra.com/compare/122541-149651/Kickserv-vs-Commusoft)[ServiceWorks vs Kickserv](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks)[mHelpDesk vs Kickserv](https://www.capterra.com/compare/77264-122541/mHelpDesk-vs-Kickserv)[BuildOps vs Kickserv](https://www.capterra.com/compare/122541-194155/Kickserv-vs-BuildOps)[BigChange vs Kickserv](https://www.capterra.com/compare/122541-149479/Kickserv-vs-JobWatch-powered-by-BigChange)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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