--- title: "Kickserv Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kickserv Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/122541/Kickserv/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Kickserv Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kickserv ## What is Kickserv? TRUSTED BY HOME SERVICES PROFESSIONALS. #1 Most user-friendly & most affordable software for local service companies with 1-25 employees. Complete job management: scheduling, leads management, estimates, running complete jobs from the field, invoices, payments & more! Fully integrated with Quickbooks. We are also one of the most proven platforms available to simplify and manage your service business. Trusted by 1000s of service businesses for over 20 years. Plans starting as low as $47/month. ## What is Kickserv used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Work Order](https://www.capterra.com/work-order-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 388 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Intuitive and simple operation Streamlined business organization Unreliable mobile experience Frequent technical disruptions Starting price $60 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kickserv?[Manage this product listing](https://www.g2.com/products/kickserv/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kickserv 4.4 (387) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $60 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (379) Ease Of Use 4.7 (5,322) Value For Money 4.4 (273) Value For Money 4.5 (5,079) Customer Service 4.4 (356) Customer Service 4.6 (5,093) ## Kickserv alternatives [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (510)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) ## FAQs about Kickserv Overview ### What problems does Kickserv solve? Kickserv solves disconnected field-service workflows by combining customer records, estimates, job scheduling, dispatch, status tracking, invoices, and payments in one system. Office coordinators, owners, and field technicians benefit from real-time schedule changes, job notes, photos, and customer details, reducing paperwork, missed billing follow-up, and uncertainty about crew assignments. Answer based on 212 reviews Overview ### Which roles and teams benefit most from Kickserv? Kickserv is most used by business owners, presidents, and executives who oversee field-service operations, revenue, and company performance. Office managers, administrators, and operations managers use it to schedule jobs, dispatch technicians, manage customer records, and track invoices. Project and sales managers coordinate service delivery, estimates, and customer follow-up. Answer based on 363 reviews Overview ### What company size and industries is Kickserv built for? Kickserv is designed for small service businesses, which represent 98% of reviewers, with construction as the leading industry at 35%. It supports lead conversion, opportunity tracking, job scheduling, invoicing, and payment collection. Consumer Services accounts for 11% of users, while Environmental Services represents 6%. Answer based on 387 reviews Features and Usability ### What are the key features of Kickserv? Kickserv includes mobile access for technicians to view job details while traveling, plus scheduling and calendar sync for assigning appointments and avoiding conflicts. It also supports customer database records, job management, quotes and estimates with terms and signature capture, and billing and invoicing for collecting payment after completed work. Answer based on 44 reviews Pricing ### How much does it cost and what fees or limitations are included? Kickserv offers START at $60/month flat rate for up to five users, with RUN at 119/month for 10 and SCALE at 199/month for 20. A free trial is available. Reviewers often consider it fairly priced, though some report high Stripe or credit-card processing fees and feature gaps or glitches. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Kickserv integrate with? Kickserv integrates with 10 third-party tools, including QuickBooks Online, QuickBooks Online Advanced, Stripe, Google Calendar, Google Contacts, Mailchimp, Microsoft Outlook, Podium, and Customer Lobby. Its accounting and payment connections are commonly cited by reviewers, while the catalog also supports scheduling, contact management, email marketing, and customer-feedback workflows. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kickserv? Kickserv offers live online training, videos, and documentation for team onboarding. Reviewers report that new field staff and nontechnical users can often start using core scheduling and customer features quickly, sometimes with minimal training. Administrators configuring custom workflows or adapting to product changes may need more time and paid training support. Answer based on 10 reviews Getting Started and Support ### What customer support options does Kickserv offer, and how do users rate the experience? Kickserv offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as responsive, knowledgeable, and effective at resolving issues, with some reporting quick chat and phone assistance. Others cite delayed replies, inconsistent follow-through, difficult-to-use help articles, and slower responses during technical or account problems. Answer based on 190 reviews Scheduling ### How well does Kickserv handle scheduling and dispatch? Kickserv makes day-to-day field-service scheduling easy with calendar views, drag-and-drop job changes, technician notifications, and real-time access across devices. Small service businesses value clear dispatch visibility, but some teams report calendar bugs, limited schedule customization, and mobile workflow gaps for rescheduling or field updates. Answer based on 72 reviews ## See trending topics mentioning Kickserv [Which field service management software keeps a searchable service history for every customer so technicians can see past visits before they arrive?](https://www.capterra.com/field-service-management-software/trending-topics/which-field-service-management-software-keeps-a-searchable-service-history-for-every/) Last updated on October 27, 2026 ### Which field service management software keeps a searchable service history for every customer so technicians can see past visits before they arrive? Answered by Capterra Research Analyst Team [How can a home service business with up to 10 technicians schedule jobs, dispatch crews, and invoice customers from one CRM?](https://www.capterra.com/customer-relationship-management-software/trending-topics/how-can-a-home-service-business-with-up-to-10-technicians-schedule-jobs-dispatch-crews/) Last updated on October 22, 2026 ### How can a home service business with up to 10 technicians schedule jobs, dispatch crews, and invoice customers from one CRM? Answered by Capterra Research Analyst Team ## Who uses Kickserv? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 91% positive reviews out of 79 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, minimal training, and quick onboarding for new users. Unreliable mobile experience 50% negative reviews out of 40 Some users report the mobile app is unstable, difficult to use, and lacks key features compared to the desktop version. Streamlined business organization 85% positive reviews out of 33 Most reviewers find organization features help manage teams, tasks, and workflows efficiently, improving overall business structure. Frequent technical disruptions 66% negative reviews out of 35 Some reviewers indicate bugs and issues cause errors, outages, and unreliable performance, disrupting daily operations. Comprehensive diGital record management 83% positive reviews out of 24 Most reviewers report record keeping is simplified, allowing easy access, editing, and storage of essential business information. ## Features AI summary Based on 16,930 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Kickserv supports all three of the features reviewers value most: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses coordinate appointments as changes happen, keep bookings organized, and maintain clear visibility across schedules, allowing teams to manage daily operations more efficiently and respond to customer needs faster. Real-time Scheduling 4.7 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Booking Management 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.8 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.3 (67) 80.60% of 67 reviewers that rated this feature as important or highly important It gives you the flexibility to manage jobs, access client info, and invoice from anywhere. Users think mobile access is vital for field work, praising its convenience, but some report limited capabilities and differences compared to the web version. Calendar Sync 4.7 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Scheduling 4.6 (53) 71.70% of 53 reviewers that rated this feature as important or highly important With this capability, you can easily organize team schedules, manage appointments, and keep everyone informed. Reviewers appreciate how it streamlines workflow, keeps teams coordinated, and is intuitive to use, though some mention scheduling multiple steps can be tedious. Kickserv 158 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Commercial Moves: Moves designated for commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Estimating: Estimate expected cost based on various factors before a project begins - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Carpet Cleaners: Designed to be used by carpet cleaning businesses - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Field Service: Intended to be used by field service companies - For Handyman Industry: Serves handyman professionals - For Janitorial Services: For janitorial management, platforms, services, etc. - For Lawn Care: Specifically designed to meet the needs of lawn care businesses - For Locksmiths: Software is designed specifically for use of locksmith companies - For Moving Companies: Software used by moving companies - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Image Capture: Process images and automatically scan for data - Intake Management: Activities related to the initial admission of a charge into the organization's care - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Local Moves: Moves that do not cross state or country borders - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Messaging: Communicate using messages within the system - Military/GSA Moves: Moves designated for Military personnel - Mobile Access: It gives you the flexibility to manage jobs, access client info, and invoice from anywhere. Users think mobile access is vital for field work, praising its convenience, but some report limited capabilities and differences compared to the web version. - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Photo Capture: Capture photos for any type of use case - Photos/Images: Photos/Images - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price and Cost Calculations: Calculate rule-based prices for a product/service - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: With this capability, you can easily organize team schedules, manage appointments, and keep everyone informed. Reviewers appreciate how it streamlines workflow, keeps teams coordinated, and is intuitive to use, though some mention scheduling multiple steps can be tedious. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Shift Scheduling: Schedule shifts via online calendars and available employees - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.1 (318) 4.1 Based on 318 reviews ## Pricing Value for money 4.4 (273) Free Trial [View pricing plan details](https://www.capterra.com/p/122541/Kickserv/pricing/) START $60.00 Flat Rate,Per Month It includes: - Embeddable Contact Form - Automated email & text reminders - Over 20 business reports - Time tracking - Expense tracking - Attachments - ACH Payments - Tap to Pay RUN $119.00 Flat Rate,Per Month It includes: - Custom reports - Custom data fields - GPS check-ins - Dispatch mapping SCALE $199.00 Flat Rate,Per Month It includes: - Custom templates Value for money 4.4 (273) 4.4 Based on 273 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ Podium](https://www.capterra.com/p/164285/Podium/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (356) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (356) 4.4 Based on 356 reviews ## User reviews Overall rating 4.4 Based on 388 reviews Filter by rating Counts reflect reviews available in this feed. 5(222) 4(125) 3(26) 2(6) 1(9) Mentioned topic Recent reviews first, then most helpful CE Co-Chief Executive Officer Co-Chief Executive Officer Used the software for: 3-5 years ### "Kickserv does work well enough for the most part" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2026 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Information Technology Support Technician 4.5 November 7, 2026 AI summary based on a full review Kickserv provides significant benefits in organizing customer interactions and job scheduling, which helps reduce administrative workload. However, some users note that the interface could be more modern and intuitive. Log in to unlock the full review, detailed ratings, and pros & cons Yvonne G. Founder/President Used the software for: 3-5 years ### "The Best Value for the Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2022 Wonderful experience for over 11 years Pros The best feature of this product is the customer service. The ease of use and the product. Cons Some limitations on reports. But always found work around OM Operations Manager Operations Manager Used the software for: 3-5 years ### "Great for One Tech" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2021 I enjoy using the product from my desk and the tech doesn't have any complaints from the app. Pros I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy. Cons Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately. OW Owner Owner Used the software for: 3-5 years ### "Kickserv is a great app that I have used for my Piano Service Company. " 2.0 June 26, 2017 Pros All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application. Cons Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense. GM General Manager General Manager Used the software for: 3-5 years ### "Servicing Company - Long-time User" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 25, 2021 Generally very good. Pros \- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like. Cons \- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of. OM Operations Manager Operations Manager Used the software for: 3-5 years ### "Best Value for Scheduling/invoicing software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2021 Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions. Pros This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers. Cons We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead. GM General Manager General Manager Used the software for: 1-3 years ### "Very easy to use and many functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 15, 2022 Pros The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs. Cons We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available OW Owner Owner Used the software for: Less than 1 year ### "Entry level service management software that works well. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 25, 2021 It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly. Pros Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out. Cons Individual asset/equipment history would definitely be useful. Richard Z. Owner/President Used the software for: 3-5 years ### "#1 in Customer Relationship Management & Dispatching software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2021 Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe. Pros It is easy to start using the kickserv system, especially since they have such a phenomenal support staff Cons I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report). [View all Reviews](https://www.capterra.com/p/122541/Kickserv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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