# SilkStart MultiChapter Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SilkStart MultiChapter Software - reviews, pricing plans, popular comparisons to other Event Management products and more. Source: https://www.capterra.com/p/122491/SilkStart --- # SilkStart MultiChapter Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SilkStart MultiChapter ## What is SilkStart MultiChapter? SilkStart is the leading member management platform, designed to help organizations with single or multiple locations streamline operations, maintain brand integrity, reduce costs and increase revenue. SilkStart's unique approach allows visibility and control of all member data at the top level and chapter level where needed. With this highly functional and scalable platform you can easily grow your organization while cutting complexity and costs. ## What is SilkStart MultiChapter used for? [Event Management](https://www.capterra.com/event-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $210 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SilkStart MultiChapter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.silkstart.com&name=SilkStart MultiChapter) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SilkStart MultiChapter 4.4 (36) VS. [4.7 (92)](https://www.capterra.com/p/148555/Raklet/reviews/) Starting Price $210 Usage Based, Per Month Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (36) Ease Of Use 4.5 (92) Value For Money 4.3 (25) Value For Money 4.6 (79) Customer Service 4.7 (34) Customer Service 4.7 (87) ## SilkStart MultiChapter alternatives [4.4 (555)](https://www.capterra.com/p/76116/WildApricot/reviews/) Starting price $63.00 Per User, Per Month [4.7 (144)](https://www.capterra.com/p/133653/Almabase/reviews/) Starting price Contact vendor for pricing Highest Rated [4.9 (151)](https://www.capterra.com/p/140805/ToucanTech/reviews/) Starting price $8000.00 Per User, Per Month [4.3 (469)](https://www.capterra.com/p/133851/MemberClicks/reviews/) Starting price $3500.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/122491/SilkStart/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application Management Track, manage and store the applications of potential future members, customers or candidates Attendance Management Manage attendance for classes, shifts, meetings, or events SilkStart MultiChapter 53 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track, manage and store the applications of potential future members, customers or candidates Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store and organize documents in a centralized system Track and collect membership dues Electronically collect payments for goods or services Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Activities related to raising money for a specific cause Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Create and update newsletter content to increase engagement Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.4 (30) 4.4 Based on 30 reviews ## Pricing Value for money 4.3 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/122491/SilkStart/pricing/) Standard $210.00 Usage Based,Per Month It includes: - Content Management - Event Calendar - Landing Pages - Member Management - Ticketing Multi-Chapter $580.00 Usage Based,Per Month It includes: - Donation Management - Event Calendar - Event Marketing - Invoicing - Notifications - Ticketing Value for money 4.3 (25) 4.3 Based on 25 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (34) 4.7 Based on 34 reviews ## User reviews Overall rating 4.4 Based on 36 reviews Filter by rating 5(20) 4(12) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent Greg R. ED Retail ### "Clumsy" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 September 10, 2019 Pros This software is fairly basic and makes life pretty easy for those in the office who need some simple things. Cons It's clunky and slow. Customizing pages is very difficult and a challenge. Google Page Speed gives the site very low marks, especially on mobile. The email tool is difficult. Overall, the package feels very late 90's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aleksandra N. Customer Service Coordinator International Trade and Development ### "SilkStart Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 17, 2019 Creating membership plans, collecting dues, facilitate renewals, viewing member data, all in one place. Pros Easy program helping you ut with management, I loved the mobile version of it. Cons I didn't notice anything I didn't like in particular. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Luke B. Digital Advisory Civic & Social Organization ### "SilkStart is the best of the bunch" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2018 We looked at a dozen platforms before decided on SilkStart. It was the clear leader in our investigation and we've never had a moment of regret in choosing it. Pros We use Silkstart to manage a local social club in Switzerland. It has been a revelation in helping us reduce costs, improve our support to members, and minimize admin time for event management. It's a powerful platform that has a keen eye for the details. And the quality of the support is off the charts. All-in-all it's just a pleasant, well designed platform/service that does what it does well and seems to keep improving with new features. Cons The website builder in the standard package is quite simple and might not be robust enough for all uses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Dillon L. Webmaster ### "Very happy transition!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2018 We're happy to be customers! Pros SilkStart provides a super simple interface for quickly managing your website and users. Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society. We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully. Cons It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kate P. AdminAssist Philanthropy ### "Great Potential, Fingers Crossed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2018 We're looking forward to a long relationship with SilkStart while rebuilding our organization. Pros Very versatile options that are all included in one low price. We're very excited for the Chapters features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Richard B. President Civic & Social Organization ### "Solid Company and Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 15, 2018 Very happy to have signed on! Pros Lots of functionality. Everything most small orgs would need. These guys really want to make it work for you. I am a very small client, but they still care a lot.. Cons If you have a burning need, can be tough to get immediate help on the phone - so plan ahead. But they are also a small SaaS company with limited resources, so you need to realize that.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Ron J. Principal Government Administration ### "The Benefits of CRM and Great Website Integration in One Package" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 12, 2017 SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple Pros Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members. Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing. SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes. Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency. Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them. For my client, integration with their QuickBooks system was important. SilkStart delivered. Cons It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Donegal W. Executive Director Non-Profit Organization Management ### "We use in a Multi Chapter configuration and it is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2017 We have seen an increase in membership renewals and retention. Pros We love being able to see and communicate with all members across all chapters and the ability to have paper and online purchase processes available. The members love the ease of renewals and management of their communication preferences. Cons We still use physical member cards and the printing of the cards is not easy. They are working with us to come up with a solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Len L. Executive Director Venture Capital & Private Equity ### "Exceeding all expectations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2017 Increased membership, excellent online marketing, stronger messaging. Pros This is the easiest and effective association management software on the market! From membership management, invoicing and communication, it all works very easy. Our events look better and are opened more frequently. Our membership is growing. And the website is terrific. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG PJ G. Assist. Director Education Management ### "So far, it's been a great tool for my job. It's easy to use, and pleasantly arranged." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 28, 2017 Pros It's easy to use and gives our alumni the ability to search each other and communicate directly. I will be using the file sharing and message boards often. Cons Can't add chapters to our site on our own. Our organization will be changing rapidly so it will be best for us to add chapter pages ourselves. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2017 Thanks for the great feedback PJ! Our entire team was very excited to launch the Seattle University Alumni Association on our multi-chapter platform. It's great to hear that it's already been making your job easier. Our goal is to give our clients more power to add additional chapter networks after their launch on their own. For now, we pride ourselves on a quick turnaround when a new chapter is requested to be added. If you have any other recommendations for speeding up this process for you, I'd be happy to hear them. SC Sarah C. Member Specialist Human Resources ### "efficient, user friendly, logical workflow, easy to use (except for speed)." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 28, 2017 Website is much easier to update, members can self serve their changes, invoicing is MUCH easier, recording payments is MUCH easier, reports are easy to create and use. Overall very happy except for the speed of the site - which means even with all these great improvements, I'm not really spending any less time. Pros It's got pretty much all the features and functionality we could want, and the customer service is great - they have build new features or suggested work arounds when the software couldn't do what we needed. Great value. Cons The whole site is incredibly slow. Mostly the Admin site, but often the main pages as well. Sometimes the save logic is a bit weird - it asks me to confirm I want to leave a site without saving, when I haven't made any changes. I can live with this, but would really like the admin pages to be faster. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2017 I'm very happy to hear that SilkStart is saving you time on many of the organizational processes that you previously spent more time and effort on. We are always measuring the speed of our sites and are focused on making the entire SilkStart experience faster for you. We are currently releasing a database update in Sept that we hope will significantly improve your site speed. CG Carol G. Manager, Membership & Business Development Hospitality ### "User-friendly system and responsive support team make for an ideal solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 28, 2017 Pros Ease of use - not only as an administrator but also as a member Easy to customize and promote individual events or annual events. Working with SilkStart team. Cons I don't find it intuitive. The help boards are great. If you ask the right question, SilkStart is quick to respond and provide the answer. However, if you don't ask the question, they don't always volunteer the information. Would like the customer relationship management (internal) side of the database to be more developed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2017 Hi Carol, it's been a pleasure working with you and your team. I'm ecstatic that SilkStart has been easy for you to use as a relatively new customer. We pride ourselves on excellent customer service and going above and beyond for our customers. We continually release new in-app help tools, so please contact support if you have any suggestions for items we could add help for. MH Matthew H. Executive Director ### "I am generally unhappy with the service overall." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 22, 2017 Pros Staff and support team are top notch and are a real credit to the service. Developers are skilled and resourceful. Everyone deserves raises. Cons Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them. Basic features did not work as intended and I spent personal time helping team troubleshoot their own system. Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2017 Hi Matt, While this is certainly a critical review, I appreciate your candidness. I'm very glad you are happy with our Customer Support. It's something we pride ourselves on. Everyone is paid market rate salaries, but I'll pass along that you feel raises are in order. :) While our platform is designed to meet the needs of most member-based organizations, we realize that not every association is a perfect match to our feature set. As new features are released, we announce them to our customers in our monthly newsletter and in release notes on our blog. I hope that future releases will benefit your organization and allow us to better support AAOMC long-term. Of course, we try to release features that will bring the most value to all of our varied customers. MP MIchael P. former Director Civic & Social Organization ### "Professional Trailbuilders Association" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2017 This product has really increased our ability to stay connected with members and has created many improved efficiencies in our financial and managerial processes. I would definitely recommend Silkstart to other trade associations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tamara B. ### "Great program - still evolving" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 11, 2017 The Silkstart experience has been a mixed bag - but silkstart was the first cost-effective multi-chapter association software package that we found that really did do what we asked for. There are a lot of features that should be there but aren't and a lot of features that work strangely. But the package as a whole meets our needs and is continually evolving and improving. I don't think we could do better for the money - and since we are willing to go for the ride with the company - we are grateful to be part of the push and pull that makes good software great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 11, 2017 Thanks Tamara, We appreciate the opportunity to get to work with SSPI as our first multi-chapter customer and to develop something new for you. I'm glad you feel we're good value for the money, that SilkStart Multi-Chapter is doing what you asked for, and that you see we are quickly evolving. In the past year, SilkStart Multi-Chapter has become a large part of our overall business and we greatly appreciate all of your input and help to take it from good to great. JC Joan C. ### "No Surprises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 10, 2016 CORE made the move from a proprietary system to SilkStark. The migration was seamless, the attention to detail was excellent and any hiccups were addressed in a very timely manner. It is incredible value for money. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ND Nadia D. ### "LOOK NO FURTHER TO BE EFFICIENT" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 8, 2016 I greatly appreciate a company that is constantly improving along with us. SilkStart has made the software a valuable tool for our company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Janice H. ### "Very satisfied with SilkStart" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 30, 2016 For years, our professional association struggled with a website management company that was not responsive to our needs. Based on the recommendation of a sister association, we chose to move our website to the SilkStart platform. The staff at SilkStart helped us redesign our website and upgrade to a fresh, modern design. In addition, we now have the ability to manage our website on a day to day basis. As a volunteer-led organization, it is critical to have a website that is easy to use on both the front and back end. SilkStart made this possible. Most importantly, the customer support has been excellent. SilkStart listens to its customers and responds to those needs in a timely fashion. We have been very pleased with the services and support provided by SilkStart and highly recommend them to any organization looking for an effective member management software platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 30, 2016 Hi Janice, Thanks for this review. We do our best to listen to our customers and respond to your needs in a timely fashion, so it great to hear this from you. KK Keith K. ### "Tech support when you need it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 30, 2016 I wanted a company that could integrate my member database into a website platform. They responded with an excellent system that is user-friendly and intuitive. Whenever I have had questions or wanted the website tweaked, their tech team responded immediately -- often within minutes -- with a solution. I have regularly recommended SilkStart to numerous companies and organizations because they provide great value for their product. More importantly, their tech team is always there for support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 21, 2017 Thank you Keith, it's been a pleasure working with you over the years and we're always excited to see your organization grow! DB Doug B. ### "Global Chamber and Silkstart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 30, 2016 We're pleased to be working with Silkstart as our technology partner. We had looked at many dozens of technologies and even worked for over a year on another one before we decided on Silkstart. In the beginning there were a lot of learnings on both side, but we found their team to be responsive and flexible to our needs... many of which were unique at the time. Now they are hitting their stride and while there are still things we require for our unique business model, their technology and support has been instrumental in our success. Highly recommended. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2017 Thanks Doug. We look forward to helping you grow your business as we grow ours! HG Holly G. ### "Excellent product & support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 10, 2016 Silkstart has been with us right from the start up process helping with initial design and importing membership at the time. Support staff are responsive and timely whenever an issue arises that cannot be resolved with the online support. They have taken suggestions and improved functionality in many areas. Other suggestions have been retained for future improvements and I am contacted when suggestions I have made are going live. Newsletters are full of suggestions about how to use the program/functions. There is even an excellent referral program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2016 Thanks Holly! It's great to hear you're happy with our support. It's something we pride ourselves on and a big differentiator for us in the market. KB Kim B. Director of Marketing and Communications International Trade and Development ### "Pleasure to work with SilkStart" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 8, 2016 We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers. Pros Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities. Cons Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs. TG Tricia G. Executive Director Education Management ### "SilkStart Database and Website-a great choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2016 I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us! Pros Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time. Cons The cost was a little higher than that of others we compared. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you. AM Amanda M. ### "Love SilkStart!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 8, 2016 SilkStart is one of the easiest pieces of software I have EVER used! I am confident that my chapter leaders can learn to use it with ease. I think that as it grows it's feature set will continue to round out. Custom development options would be nice. Also recurring meetings. I could see third-party plugins in the future. Great job overall though! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2016 Thank you Amanda! In all honesty you have been one of the easiest customers to work with due to your technical skills and ability to implement things in our multi-chapter platform on your own. We were delighted to work with your organization and are happy you are satisfied with the end result. GF George F. ### "Clear winner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 8, 2016 We recently migrated our old WP build with plugins duct taped together to give us the functionality we were after. There was no such thing as AMS when I built it. After much research into AMS packages, SilkStart was the clear winner. Being based and hosted in BC, we get to keep our Canadian data on Canadian soil. Their packages are reasonably priced, and regardless of service tier, the UX is simple and intuitive. And while site templating is done by their build team, the custom CSS panel allows tweaks if you know your way around code. Pros Affordability. Simplicity. Cons A bit more control over the template framework apart from the custom CSS would be great for the end users that have the know-how. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thank you George. One of the value propositions we describe to customers is the advantages of SilkStart¿s all-in-one platform compared to Wordpress + several plugins cobbled together. Great advice on giving additional controls to sophisticated users. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)