# Epic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epic Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/122278/EpicCare-EMR --- # Epic Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Epic ## What is Epic? Epic is a health system software that focuses on patient-centered care. The software creates a comprehensive medical record for each patient to enable personalized, high-quality care. Epic develops the system to connect patient health experiences across providers. This gives medical professionals a full view of each person's health journey. The software aims to simplify healthcare for patients, providers, and everyone involved in care delivery. Epic puts the patient at the heart of care to help people get well, stay well, and enable future generations to be healthier. ## What is Epic used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 453 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 4% Pros & cons Comprehensive patient data management Versatile hospital-wide solution Sluggish performance and navigation Complicated order management process ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Telemedicine / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.epic.com&name=Epic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epic 4.4 (453) VS. [4.7 (589)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting Price Contact vendor Starting Price $129 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (453) Ease Of Use 4.6 (589) Value For Money 4.1 (270) Value For Money 4.7 (517) Customer Service 4.2 (321) Customer Service 4.7 (552) ## Epic alternatives Highest Rated [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (1,130)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.7 (963)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) ## FAQs about Epic Overview ### What problems does Epic solve? Epic solves fragmented patient records, slow paper-based documentation, and poor care coordination by centralizing charts, orders, scheduling, billing, and outside records in one system. Nurses, physicians, clinic staff, care managers, and hospital administrators use it to speed charting, reduce duplicate outreach, support safer handoffs, and maintain continuity across inpatient, outpatient, and home health settings. Answer based on 267 reviews Overview ### Which roles and teams benefit most from Epic? Epic is most used by physicians, nurses, physician assistants, and nurse practitioners who need centralized charting, order entry, and care coordination. Therapy teams, medical assistants, and front-office staff rely on it for documentation, scheduling, billing, and patient intake, while office managers use reporting and workflow oversight to keep clinical operations efficient. Answer based on 437 reviews Overview ### What company size and industries is Epic built for? Epic is built primarily for enterprises, which make up 54% of reviewers, and for Hospital & Health Care organizations at 52%. It serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups, with additional use in Medical Practice at 25% and Health, Wellness and Fitness at 12%. Answer based on 453 reviews Features and Usability ### What are the key features of Epic? Epic includes core EMR/EHR features such as patient charting, patient records management, scheduling, billing and claims management. Reviewers also highlight differentiators like Care Everywhere record sharing, MyChart patient portal, customizable templates and SmartPhrases, medication management, and mobile access for inpatient, outpatient, and home-based care. Answer based on 138 reviews Integrations ### Which third-party tools and platforms does Epic integrate with? Epic integrates with Patient Tracking and Flow for clinical tracking, Harris CareTracker for billing workflows, and PioneerRx for exchanging and updating patient information. Reviewer mentions point to these three third-party connections as the specific external platforms linked with Epic in day-to-day healthcare operations. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epic? Epic takes time to learn, with documentation available for self-guided training. Reviewers say clinicians and younger, tech-comfortable users often get productive quickly for daily tasks, while new users, older staff, admins, and anyone handling deeper customization or reporting usually need more training and practice to become fully comfortable. Answer based on 67 reviews Getting Started and Support ### What customer support options does Epic offer, and how do users rate the experience? Epic offers email/help desk and chat support. Users often describe support as helpful, responsive, and effective during onboarding and issue resolution, but others report slow replies, limited follow-through on requested changes, and occasional frustration when help desk assistance does not fully resolve problems or updates disrupt workflows. Answer based on 15 reviews Security ### How does Epic handle data security and access control? Epic uses various authentication systems, single sign-on, phone-delivered login codes, role-based permissions, traceable patient-profile access, secure browser access, and secure chats and messaging to protect patient privacy. Reviewers also note strict printing credentials, locked-down features, cumbersome security steps, delayed logins, and occasional account lockouts that can hinder access. Answer based on 25 reviews Ease of use ### Is Epic easy to use for healthcare staff? Epic feels manageable after training and daily use, with clear navigation, search, and shared workflows across clinical modules. Many hospital staff and care teams like having records, scheduling, billing, and messaging in one system, though new users may find the screens busy, click-heavy, and harder to learn at first. Answer based on 138 reviews ## Who uses Epic? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 111 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 111 reviews Health & Medical 50% Health & Medical 50% Administrative 24% Customer Services & Support 6% Education & Learning 3% Others 18% Top industries Based on 111 reviews Hospital & Health Care 71% Health, Wellness and Fitness 14% Medical Practice 11% Insurance 2% Other 2% ## Pros and Cons Comprehensive patient data management 91% positive reviews out of 57 Most reviewers find patient information easy to access, update, and share across multiple healthcare settings. LaWanda L Patient coordinator, 201 - 500 employees. "The integration of multiple practices made it easy to gather information about patients." Sluggish performance and navigation 69% negative reviews out of 42 Most users report performance and speed issues, including slow loading, lag, and cumbersome workflows. Roxanne M RN, 1 employee. "At times the system would stall, or sometime document could not be printed." Versatile hospital-wide solution 91% positive reviews out of 55 Most users report hospital use is streamlined, supporting various roles and departments with integrated tools. Complicated order management process 77% negative reviews out of 39 Most users comment order management is confusing, with alerts, errors, and poor customer support complicating workflows. Geena M Patient Ambassador, 51 - 200 employees. "The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates." Efficient clinical documentation tools 90% positive reviews out of 31 Most reviewers indicate documentation is simplified with customizable templates, smart text, and intuitive navigation. Frequent glitches and errors 73% negative reviews out of 37 Most reviewers describe bugs and issues such as crashes, freezing, and persistent technical problems disrupting tasks. Katherine L Receptionist, 11 - 50 employees. "It's way too easy to get stuck on a page because of an "error" we can't fix and the new "bookit" is making everything mush more difficult." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.6 (90) 76.67% of 90 reviewers that rated this feature as important or highly important Epic offers customizable templates, smart phrases, and integrated results to help you chart efficiently. Users think charting is generally easy, user-friendly, and time-saving, though some mention it can feel cumbersome or time-consuming with large amounts of information. HIPAA Compliant 4.9 (90) 86.67% of 90 reviewers that rated this feature as important or highly important With this capability, you can trust that patient data stays protected through secure messaging, activity tracking, dual authentication, and automatic logouts. Reviewers appreciate Epic’s strong security, reliable HIPAA compliance, and the ability to monitor access to sensitive information. Patient Records Management 4.5 (57) 85.96% of 57 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Patient Scheduling 4.6 (53) 81.13% of 53 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Insurance Eligibility Verification 4.5 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Medication Management 4.7 (29) 96.55% of 29 reviewers that rated this feature as important or highly important Administer and track medication inventory, schedules, dosage, and side-effects Epic 42 features Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Epic offers customizable templates, smart phrases, and integrated results to help you chart efficiently. Users think charting is generally easy, user-friendly, and time-saving, though some mention it can feel cumbersome or time-consuming with large amounts of information. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Transfer of data from one computer system to another Electronically collect payments for goods or services Create and securely store digital patient records Plan, manage, and track the financial activities of an individual or organization Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices Specialized software for Orthopedic practices Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status With this capability, you can trust that patient data stays protected through secure messaging, activity tracking, dual authentication, and automatic logouts. Reviewers appreciate Epic’s strong security, reliable HIPAA compliance, and the ability to monitor access to sensitive information. Checking eligibility of patients for different insurance claims Ability to chat online in real time Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Maintain records necessary for compliance with Occupational Health and Safety Administration requirements Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Meet with patients remotely Connect with meeting participants remotely over video Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (452) 4.4 Based on 452 reviews ## Pricing Value for money 4.1 (270) ### Starting price Free trial not available Value for money 4.1 (270) 4.1 Based on 270 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (321) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (321) 4.2 Based on 321 reviews ## User reviews Overall rating 4.4 Based on 453 reviews Filter by rating 5(264) 4(135) 3(34) 2(8) 1(12) Mentioned topic Sorted by most recent KJ Krystel J. Teacher Education Management ### "Epic Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 I used to be an Epic Trainer when I worked in healthcare and found the software to be a huge asset to the medical community. Pros Ease of use, patient communication, customization. I like that all my health info is consolidated into one platfrom. Cons The constant reminders about test I need. I always check the app and don't really need reminders about exams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kerry G. Account Receivable Specialist III Hospital & Health Care ### "EPIC for your Medical needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. Switched from [MEDENT](https://www.capterra.com/p/126301/MEDENT/) Company made the switch merging with a large hospital group. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Rhema L. Care Navigator Hospital & Health Care ### "Patient care Easier " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Overall it has been a great addition to my work while caring for patients. As I help coordinate patients care, EPIC has made this job easier to support them. Pros I really appreciate that Epic has so many easy tabs of information - they are user friendly indeed. I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients. Cons What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC alyssa c. manager Health, Wellness and Fitness ### "Best healthcare software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 Overall, the experience was good. It is made to be an all-in-one software where referrals and records are easy. Pros I like how everything is included in epic, and other places use it so it is easy to see other records. Cons It is definitely made for bigger companies because cost is higher. Set up also takes a little while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User QA Computer & Network Security ### "Powerful and Easy to Use, But Comes at a Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 18, 2026 Overall, Epic is a powerful and reliable EHR system that delivers on performance and usability. It streamlines clinical workflows and helps staff stay organized and efficient. However, the high price point is a barrier for many practices. If budget is not a constraint, Epic is a solid choice for healthcare organizations looking for a dependable, fast, and user-friendly platform. Pros Epic stands out for its intuitive interface and fast performance. Despite being a feature-rich platform, it’s relatively easy to navigate once you’re familiar with the layout. The system loads quickly and handles large volumes of patient data without noticeable lag, which makes a real difference during busy clinic days. Cons The biggest drawback is the cost. Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. The value for money doesn’t always feel justified, especially when some features go underutilized. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tabatha W. Supervising Nurse Hospital & Health Care ### "Epic very efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, my experience with Epic has been positive. It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use. Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges. Pros What I liked most about Epic is how comprehensive and integrated the platform is. It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate. I also appreciate the strong reporting tools and the ability to customize certain features to fit different organizational needs. Cons What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users. The interface isn’t always intuitive, and it often takes significant training to become comfortable using it efficiently. Additionally, some workflows require too many clicks, which can slow down productivity. Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Elegant Patient Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 29, 2026 Overall: good! Once patients are logged in, navigating the system is easy: adding data, contacting doctors. Pros Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. Cons It’s not always easy for patients to find the sign in portal. It doesn’t pop up via search engines, so clients need to save it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mayted B. Collector Hospital & Health Care ### "Epic amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlie R. Patient and user Medical Practice ### "Great interface! User friendly! 100% Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ashlyn A. Head Athletic Trainer Health, Wellness and Fitness ### "Epic Makes Life Easier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2026 Epic is the best medical documentation system that I have used and makes documentation easier in a sometimes hectic work setting. Pros Epic is a system that makes medical documentation across many healthcare areas easy to collaborate and communicate about patients! Cons My company has not had any negative impacts or complaints when using Epic. All features have benefits that help aid in patient care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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