# Appointy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Appointy the right Reservations solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122249/Appointy/reviews --- Appointy 4.6 (284) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Appointy Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews MA MICHAEL A CLERICALWarehousing, 51 - 200 employeesUsed the software for: 1-2 years. “I LIKE HOW IT AUTOMATICALLY SENDS EMAIL AND TEXT NOTIFICATIONS, AND THAT IT USES GOOGLE BOOKINGS“ January 28, 2026 Alessandro P Computer Hardware TechnicianProgram Development, 51 - 200 employeesUsed the software for: 6-12 months. “There are no features that need improvement, it really hasn't provided a great ability to manage all our online appointments and payments.“ June 7, 2022 AB Angelica B University InternPharmaceuticals, 501 - 1,000 employeesUsed the software for: I used a free trial. “Our productivity increased and we were able to maintain organization throughout our research projects because to Appointy's seamless interface with our email and calendar systems.“ June 3, 2023 Rono K Web DeveloperComputer Software, Self-employedUsed the software for: I used a free trial. “I do not like how some of the best features of Appointy are expensive.“ June 17, 2023 DG Dominick G Sr. Post ProducerMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “I started using Appointy a few months ago to help with automating scheduling, and it's been a dream.“ March 22, 2025 LS Lena S OwnerProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “The reason for my departure is complete inability to work on mobile.“ December 19, 2021 DG Dominick G Sr. Post ProducerMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “I love scheduling appointments through here.“ March 22, 2025 LS Lena S OwnerProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “This only indicates that the software is no longer supported in a timely manner by the parent company in Singapore.“ December 19, 2021 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alessandro P. Computer Hardware Technician Program Development Used the software for: 6-12 months ### "create appointments, reservations and perform a custom workflow." June 7, 2022 4.0 It is one of the best software to manage and create a better administration of our company, it allows us to manage all our appointments and create online reservations in an easy and simple way, through it we can create a better organization and management of our social networks, we provides the best tools for our business to be constantly growing. Pros it increases productivity and helps us create growth in our company. It allows us to schedule appointments for our meetings and create reminders through messages and emails. It offers us a calendar so that people can see the availability of each date. It provides us with functions to make online payments. Cons There are no features that need improvement, it really hasn't provided a great ability to manage all our online appointments and payments. we can improve productivity by eliminating absences and creating a better workflow. Review Source YG Yvonne G. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "First time user of Appointy" February 6, 2021 5.0 Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes. Pros The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material. Cons One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Appointy Much more flexibility to suit our needs and much much more support! Review Source RZ Renat Z. CEO Retail Used the software for: 2+ years ### "Getting worse by the day" August 8, 2016 2.0 This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011). 1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy. Cons If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot. Review Source Rono K. Web Developer Computer Software Used the software for: I used a free trial ### "Appointy is one of the best scheduuling softwares around!" June 17, 2023 4.0 Overall the Appointy team deserve a raise! Pros I love how the interface of Appointy is user friendly, it doesn't require one to be a tech suvvy. Cons I do not like how some of the best features of Appointy are expensive. Review Source Nick A. District Staff Development Coordinator Education Management Used the software for: I used a free trial ### "Appointments for Businesses" October 10, 2018 4.0 It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you. Pros I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results. Cons Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business. Review Source Rich C. Management Consultant Management Consulting Used the software for: 2+ years ### "A reliable appointment-management program" December 11, 2023 4.0 Pros The product was fairly easy to set up. It offers a good user experience to set and manage appointments. Some of my clients used this system, so I acted as the administrator. Most of these clients were satisfied. Cons Some other competitors offered more integrated services. The integration with WordPress could have been a little more seamless, though it wasn't bad. Review Source Claudia L. Massothérapeute Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great software to market your appointments on multiple platforms FOR FREE" September 26, 2020 5.0 Pros \- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy Cons It would be nice if they added a little description when hovering on the infos Or options in the settings. Review Source Ruby K. Licensed Realtor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible user interface, features that do not work, slow website, too many complaints to list them" September 26, 2018 1.0 Outrageously horrible Pros Google maps integration (but that hardly works) Cons Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today. Review Source Emeka O. International Students Panelist(Global Programs/ISSO) Higher Education Used the software for: 6-12 months ### "Appointy is a great scheduling software for managing a business." October 11, 2018 5.0 Pros I really like the reminders. Also, the software is really user-friendly. Cons There is nothing negative about this software at all. Review Source Tony V. Health And Wellness Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Marketing with Google! " October 17, 2018 5.0 Pros I am able to retain my customers, all the while attracting new ones . All from the same app. Cons It sometimes slows down at startup, but an update usually resolves it. Review Source LR Linda R. Owner, Head Trainer Sports Used the software for: 2+ years ### "Appointy for Dog Training Businesses" October 29, 2023 5.0 Excellent. They are easy to work with, are friendly and work hard to know and understand your business. Pros The ease of use for admins and clients. Easy on - boarding. Pricing is excellent and the support is superb. Cons It is excellent but not flashy...and I need some "flashiness" for my demographic. Reason for choosing Appointy Ease of use, simple enough I could understand enough to get started, but had enough depth that I haven't used all of the options yet, price point. Review Source AH Anneli H. Education Management Used the software for: 2+ years ### "Great - as always" September 16, 2016 5.0 Have used this system for my online language business for years now, it's really great - can't do without it now. Pros The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me. Cons Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab. Review Source Response from Appointy September 17, 2016 Thank you Anneli for appreciating our services. This surely helps us serve you and other customers better. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we do support compulsory pre payments at the time of booking. We also offer the functionality of Sales reporting wherein you can track received payments. You would have received an email from our team elaborating the details of the functionalities. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy. Wolf M. Photographer Photography Used the software for: 6-12 months ### "Great Application" March 9, 2020 5.0 Overall, I would highly recommend business owners try Appointy. They even have a free two-week trial, which is what drew me in, and got me to stay on-board. Pros What I love most about this software is that they now offer a Google Bookings feature, which means customers can book when looing up my business on Google, (they don't even have to go to my website). It's also an aesthetically pleasing application, that fits in line with the design of my website. Cons I really don't have too many complaints/problems with this software. They've made a great user-friendly software. Review Source JL Julene L. Vedic Astrologer Used the software for: Less than 6 months ### "I highly recommend Appointy!" January 12, 2017 5.0 I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best! Pros Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well Cons Nothing Review Source JP Johanna P. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service" December 20, 2016 3.0 The representative helped me today after someone tried to get into our system 12 times. I felt very confident at the end of our conversation that our system was secure and that steps were being taken frequently to keep it that way. For a medical practice that is essential. Great job! Pros You can schedule quickly and that people can go online and see our schedule. Cons That two (or more) different people can't use the same email address and that you can't access your customer by clicking on their name in the schedule portion of the software. Review Source CK Conrad K. Sales Marketing and Advertising Used the software for: 2+ years ### "Fantastic appointment setting software" August 2, 2018 5.0 Pros We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict. Cons We have not yet ran into any significant problems. I will update accordingly if so. Review Source HM Hm M. Founder Consumer Services Used the software for: I used a free trial ### "Incredible Support " September 28, 2023 4.0 Even though it's not the "best looking" product or has the easiest to use interface, their excellent list of features and their really responsive support team makes up for it. Therefore, I've chosen to use the product and overall would recommend it to others. Pros Support is SO responsive and knowledgable and the product is very rich in features Cons It is not easy to figure out on your own as it's not super intuitive BUT it is very powerful and support is there to help you - truly like a white glove service. Review Source SL Sonya L. Manual Osteopath Alternative Medicine Used the software for: 6-12 months ### "Could be more user friendly " February 22, 2022 3.0 Pros Scheduling was fairly straight forward. Cons Creating an invoice for an appointment was tedious. Review Source WT Winson T. Director Entertainment Used the software for: Less than 6 months ### "Most reliable and responsive customer support. " October 30, 2017 5.0 Automation which results Time savings for my team. Pros I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me. Cons There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version. Review Source AO Alistair O. Digital Marketing Executive Hospitality Used the software for: Less than 6 months ### "AN AMAZING EXPERIENCE" June 2, 2021 5.0 GREAT! Will definitely recommend this for other companies. Pros I love how the Appointy support team, in particular, a lady called \[SENSITIVE CONTENT HIDDEN\]. She was very helpful and did everything in a span of seconds. Your support team is very reliable and Appointy in general has made life very simple. Thanks guys! Cons I struggled a bit trying to make changes to the account but the support team did it in a few mins. Review Source SA Stacey A. Salon Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use" January 2, 2017 5.0 One of the easiest appointment systems I have used has the added benefit of email and facebook integration making advertising so much easier. They also have online chat/help which is first class. Pros ease of use, online help/chat, facebook integration Cons the price, could be a little bit cheaper for loyal/returning customers Review Source CA Cher A. Director Sports Used the software for: Less than 6 months ### "Tech support is fantastic!" March 3, 2017 5.0 I didn't think I would be able to use the program, because I thought it didn't have the capability to do what I needed, however, with the help of your technician rep, he was able to solve all my needs. I am very happy with the program now, and when I have had any questions or need help with anything rep is very quick to solve it. I have had great experience with your tech support and enjoy using this program. Pros Tech Support. Ease of use. Cons I would like a few more specific features, like stating a class is full when it reaches the maximum amount I entered. In the same text and background color that is used for the class time. There is also a bit of repetitive clicks when booking. Also, I'd love to have an option to change the radio buttons when you do book, that say "pay now" or "pay later". It would be great if we can customize that. Review Source JA Joseph A. Owner Printing Used the software for: Less than 6 months ### "Great service!" February 13, 2023 5.0 Pros The software is clean and easy to use. The service from the customer support is even better, they walk you through any questions that you may have. I have never contacted them where they couldn't immediately assist. Thank you for being there for help!! Cons It's definitely on the high end of softwares but you get what you pay for. If I pay for a cheaper software, I wouldn't get all of the services that I get with this one. Review Source BO Bettina O. Owner Used the software for: ### "Best scheduling software ever!" August 14, 2015 5.0 I looked at many different scheduling software programs before I decided to choose Appointy. I am so glad I chose them. One of the things that I like about this program is that there is always someone available to chat with if you have any questions. Most of the other programs I found just had a "leave a message" option. That doesn't help me when I need help immediately. The tech support with Appointy is incredibly knowledgeable and patient! I am a detailed person and they were able to put up with my many questions and requests for edits. I also like the "strikethrough" option for the times that are already booked on the calendar. Through all my research, I found no other company that offered this. It helps when people know that certain times are/were available, just not for that day. The other scheduling systems didn't have this option. I also love that I can customize the calendar to fit perfectly into my website theme. It is super easy to use for my clients and super easy to edit for me...so everyone is happy! I would recommend them to anyone looking for a top quality scheduling service! Review Source CM ChandraShekhar M. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "Very Good Appointment Scheduler with best customer care team" November 28, 2016 5.0 I took the trial period 2 days back but after talking to it's customer care team over the chat, specially Yaju, I felt so good that planning to take full plan tonight itself. I got the confidence that they are having all the features required by a "multiple staff, multiple services under different categories, services at home model" and solution for all my queries. They went extra mile to help me out to customize looks and feel of the site and to integrate it and some more other features. I think if you have Urban Clap type model then this softwares suits best and more than that their customer services will make you extra glad and confident. Pros 1\. lots of features 2. custom rules 3. best customer care team 4. extra help from customer care team to customize your product Review Source Talk to a Capterra advisor for free and get results within 15 minutes.