--- title: "FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreeAgent the right Accounting solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122008/FreeAgent/reviews/" page_type: "reviews" language: "en" --- FreeAgent 4.5 (179) [View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of FreeAgent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AO Aidan O MagicianEntertainment, Self-employedUsed the software for: Less than 6 months. “The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping.“ April 9, 2026 MH Matthew H Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I think the worst part is the templates they need to bade easier“ February 17, 2026 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth.“ May 6, 2025 JJ Jonathan J OwnerE-Learning, Self-employedUsed the software for: 1-2 years. “When entering an expense (not using smart capture) it is really easy to put the wrong date in.“ November 9, 2024 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Great for when multiple people need invoice the same account.“ May 6, 2025 Samantha W OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. “ September 23, 2023 ML Mick L Graphic designerDesign, Self-employedUsed the software for: 1-2 years. “Easy to use and the constant reminders allow me to update my business records through my NatWest account.“ May 16, 2025 TH Thomas H Game DevEntertainment, Self-employedUsed the software for: 6-12 months. “I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it.“ September 13, 2023 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Faith A. Director Sports Used the software for: 2+ years ### "Freeagent is my choice for Accounting" January 30, 2024 5.0 A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software. Pros Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated! Cons At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too! Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) Review Source JJ Jonathan J. Owner E-Learning Used the software for: 1-2 years ### "It makes managing your company easy" November 9, 2024 5.0 Overall I think this is a great application. I don't often need to go searching for answers on how to use it, but when I do, there is also a good knowledge base to fall back onto. Pros The best thing about FreeAgent is the dashboard view. From here I can see at a glance how my business is running, with clear visuals giving trends over time for cashflow, invoicing timeline, bank balances, expenses, bills, profit and loss and tax. Cons When entering an expense (not using smart capture) it is really easy to put the wrong date in. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent Accountants supported FreeAgent but not QuickBooks. Review Source OH Oscar H. Proprietor Information Technology and Services Used the software for: 1-2 years ### "Exceptionally Poor Customer Support" September 18, 2015 1.0 I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer! Review Source Response from FreeAgent Central September 25, 2015 Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin TH Thomas H. Game Dev Entertainment Used the software for: 6-12 months ### "All the bells and whistles!" September 13, 2023 5.0 My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses). Pros Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct). Cons Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far. Review Source LN Lisa N. Director Accounting Used the software for: 2+ years ### "Excellent option for sole traders who bank with Natwest or Mettle" October 19, 2023 4.0 I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it. Pros Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time! Cons Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely. Reason for choosing FreeAgent I got a mettle bank account to keep my business transactions separate from my personal, so this was why I switched over to FreeAgent. It's free, and it made sense, and it was easy to use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I wanted a good invoicing system (up to this point I was using word documents), and I wanted to separate my business income from my personal account, so I got Mettle Bank, and FreeAgent came free with it so it made sense to make the switch. I've been very pleased. Review Source JH Jane H. Director Education Management Used the software for: 6-12 months ### "So much better than other bookkeeping and accounting products " March 6, 2023 4.0 Very positive and reliable. It's reassuring to know the accounts are in order. Pros It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out. Cons Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought. Alternatives considered [Tide](https://www.capterra.com/p/199052/Tide/)[Quick File](https://www.capterra.com/p/128961/Quick-File/)[Xero](https://www.capterra.com/p/120109/Xero/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing FreeAgent Options, costs, connections and ease of use Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To use a more reliable and efficient product. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 2+ years ### "Best accounting software for individuals, small and medium size company" September 1, 2024 5.0 Excellent. From sole trader to setting up and managing my solo-company. Pros Easy to learn: I could start from recording basic expenses to manage my bills and invoices. Cons Not sure. I found harder to understand reports and some initial set-ups because I don't have a background in accounting, but it all made sense whith the help of customer support and later my accountant. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Price, features, easier learning curve, customer support. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Freeagent gave me more features and was easier to manage complex projects Review Source VR Verified Reviewer Director Computer Software Used the software for: 1-2 years ### "Freeagent - simple and reliable accounting" May 28, 2021 5.0 Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it. Pros The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security. Cons There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We found the workflow in Freeagent was a much better fit for our needs. Review Source VR Verified Reviewer Director Facilities Services Used the software for: 1-2 years ### "Highly recommended" August 8, 2019 5.0 Pros I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it. Cons Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) RBS were offering FreeAgent free of charge through it's business banking. Review Source VR Verified Reviewer Director Accounting Used the software for: 2+ years ### "FreeAgent - Free if you use some bank accounts" January 5, 2023 4.0 Great customer service on the queries I've raised. Pros Free for users of certain banks and they get access to it all not just some features. Cons That the bank options when reconcilling aren't very flexible or obvious as to which category. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Used it as a sole trader for client then they continued to use it when they changed to a Ltd. Review Source JD Jhonny D. Senior IT Manager Construction Used the software for: 1-2 years ### "Made me feel stress-free in my VAT filings and transactions" April 11, 2025 5.0 Pros With FreeAgent I am notified on the next vat filing that need to be carried out which helps me track all my daily obligations well. It has eliminated data entry errors and allows me to ensure that my books are in compliance instead of spending time importing transactions. Cons I observed difficulties in managing invoices when the currency used is foreign currency. I could not alter the exchange rates whenever they had disparities I noticed. Review Source VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Very good all round!" September 16, 2024 5.0 Really positive and I would encourage everyone running a business to use their software. Pros Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful. Cons I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually. Review Source Emanuele F. Consultant Information Technology and Services Used the software for: 2+ years ### "Overall" February 19, 2018 4.0 Pros Overall experience is good. It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis. Cons Too much focus on UK client. We are an Italian company and some of the functionality available for UK are really complex to achieve for us and required workaround. Billing only in 1 currency is crazy, why do you have invoice in multiple currency but billing cannot be done? It should be a simple addition to make but it has been year that people asked for this and still not implementation. Country specific payroll. Although I am aware it will be impossible to enable payroll for every country out of the box why don't allow customer to customized the payroll functionality to meet payroll requirements or add important deadline for taxing purpose. Even the export functionality can be improve and should be added to every areas from timesheet to bill, from invoice to expense with filter that allow you to specify the data you want to export. VAT calculation for Intrastat - due to the internationalisation of business should be easier to export only bill and invoice that are related to country outside your normal business area. What about language package? Again if not possibile provide an LDK that allow client to customize the interface. Review Source RB Richard B. The Boss Information Technology and Services Used the software for: 2+ years ### "Great for small business that want their weekend back" October 2, 2019 4.0 I've gone from from a struggle one man band that worked all day and did the paperwork each evening, to having time to spend with the family, and being able to see what I ned to pay to HMRC and when, and I can now see that sending out my invoices in good time, means that the customers are paying me, so the stress levels have gone down so much. Pros I no longer have to nominate which computer is the one that the accounts is on. I can open a web browser on the PC in my home office and enter my hours, mileage, upload photos of receipts, automatially let it reconcile the bank and credit card statements, and let it get on with doing the calcuations. I no longer have to set aside a weekend each month for doing invoices and expenses. or the last weekend of each quarter for doing the VAT return or various days of the last month of each financial year for doing the annual return. Cons Now that the company has made enough money to be able to purchase three cars, it would be nice if the mileage drop down had options for company owned vehicles and the AFR mileage rates, but it only has AMAP rates for personally owned bike, motorcycle or car. Reason for choosing FreeAgent My old manual system wasn't working. It was taking longer explaining each transaction to a new book keeper than doing it myself. Then I discoverd another regular at the gym is an accountant that specialsies in supporting businesses like mine, and they use FreeAgent with a large number of their clients. They did the initial setup, migration of the previous year end data into the system and hand holding for me. Review Source Chris F. Graphic and Web Designer Design Used the software for: Less than 6 months ### "Magnificent Customer Support, Good Accounting System" February 8, 2018 4.0 Pros FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue. Cons As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money. Review Source AW Adam W. Director Computer Software Used the software for: 1-2 years ### "FreeAgent -> Simple and Effective" September 3, 2024 5.0 Would recommend for any small business as works really well Pros Really great for small business, simple accounting across the board. I really like the dashboard feature. Cons I wish the dashboard could be a bit more customisable with options to show reports or category spending as a tile / more configurable layout Review Source VR Verified Reviewer Software Developer Used the software for: 2+ years ### "Might not be the best choice from my perspective" March 20, 2018 3.0 Pros We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting. Cons If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it. Review Source Response from FreeAgent Central April 18, 2018 Hi there, Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team. All the best, The FreeAgent Team John G. Strategy & Digital Communications Consultant Management Consulting Used the software for: 2+ years ### "An outstanding find with exemplary customer service" February 11, 2018 5.0 Pros The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service. Cons FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces. Review Source Saul M. Associate Professor Research Used the software for: Less than 6 months ### "Fantastic - makes my business life so much easier" February 12, 2018 5.0 Pros Love the user interface, which is easily customisable and visually it is really appealing. Makes accounting fun! Easy to use, once you know how to access some of the features. I have a straightforward business in private medical practice and this software takes care of my invoicing, accounting and expenses all in one, with automatic updating of all the relevant information at your fingertips. Both my secretary and I can access the software from anywhere, so it makes for easy team-work. One of the best features for me is the projects section, where I can keep track of the numerous expert reports that I have on my books at any one time. Cons Sometimes working out how to find something, or to alter a document isn't intuitive, and I have had to refer to the website for help, which has always been useful (so far). (NB I think the user who didn't like being referred to My Business Works is being unnecessarily unfair to this software because they had to go through a Barclays intermediary - Barclays are known for their poor service, but this is not FreeAgent...) Review Source JM John M. Managing Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great accounting software" November 20, 2018 4.0 Very clean app gives good insights from the overview page. Pros It's just so easy to use. We run our plumbing business with this app and it integrates well with Commusoft our field service management software reducing time spent double entering information and doing tasks like invoicing. Now we invoice and complete the job in Commusoft and it pushes al the relevant information to Freeagent. Cons It only does CIS one way. As we have grown from a subcontractor into a contractor that now employs subcontractors we need a simple way to process CIS invoices from our SC's Review Source Response from FreeAgent Central November 23, 2018 Hi John, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. It was great to hear how you and your business use FreeAgent. Thanks for the feedback about CIS too, we've passed it along to our product team. The FreeAgent Team Mike C. Voiceover Artist Media Production Used the software for: 2+ years ### "Overall, I love FreeAgent" February 8, 2018 4.0 Pros Integrates with my bank accounts and PayPal. Does bookkeeping without me having to know how to do bookkeeping. Great referral program! Good support when I've needed it. Cons Reports and accounts set up is skewed to the UK market (my American CPA is used to seeing certain things set out differently). Bank feeds can be slow to update. Review Source John C. Business Owner Internet Used the software for: 6-12 months ### "Allows me to manage the business effectively " November 27, 2018 4.0 FreeAgent allows me to see at a glance what we are owed, who the biggest culprits are and to automatically send out overdue reminders. So much easier than chasing on the phone. Pros FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns. Cons The function to connect credit card accounts does not always work that well but i think we have cracked it. Review Source Response from FreeAgent Central January 18, 2019 Hi John, Thank you for taking the time to share your review, we really appreciate it! If you experience any additional issues with connecting your account, please let us know at support@freeagent.com as our support team is always happy to help. The FreeAgent Team Eric M. Digial marketing Marketing and Advertising Used the software for: 2+ years ### "Great Accounting software software" July 29, 2022 5.0 Pros A great product which is very easy to use. I like the fact that it learns from previous accounting entry explanations to offer good suggestions. Cons I wish I could use it with more than one business to lower the cost of paying twice. Review Source VR Verified Reviewer Director Internet Used the software for: 1-2 years ### "Keeps me informed and saves time and money" February 8, 2018 5.0 Pros It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting. Cons The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions Review Source VR Verified Reviewer Accountant Used the software for: 1-2 years ### "Like the product " March 7, 2018 3.0 Pros Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board. Cons I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand. Review Source Response from FreeAgent Central March 12, 2018 Hi there, Thank you for taking the time to leave us a review. It's great to hear about the features you like using. Regarding the parts you are frustrated with, could you please contact our support team on 0800 288 8691 and explain this to them in more detail? They may be able to help you, and they can pass on any specific feedback for improving the product to our engineering team. Thanks Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.