--- title: "FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreeAgent the right Accounting solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122008/FreeAgent/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-14" --- FreeAgent 4.5 (179) [View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 14th, 2026 # Reviews of FreeAgent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AO Aidan O MagicianEntertainment, Self-employedUsed the software for: Less than 6 months. “The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping.“ April 9, 2026 MH Matthew H Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I think the worst part is the templates they need to bade easier“ February 17, 2026 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth.“ May 6, 2025 JJ Jonathan J OwnerE-Learning, Self-employedUsed the software for: 1-2 years. “When entering an expense (not using smart capture) it is really easy to put the wrong date in.“ November 9, 2024 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Great for when multiple people need invoice the same account.“ May 6, 2025 OM Ollie M Lead SEO directorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).“ June 29, 2026 ML Mick L Graphic designerDesign, Self-employedUsed the software for: 1-2 years. “Easy to use and the constant reminders allow me to update my business records through my NatWest account.“ May 16, 2025 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data.“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tiffany S. Database administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Top mark nowadays " February 14, 2025 4.0 Pros I love this tool because it is easier to create and invoice and manage invoices Cons Cost of free agent tool is higher compared to it's competitors Review Source JJ Jonathan J. Owner E-Learning Used the software for: 1-2 years ### "It makes managing your company easy" November 9, 2024 5.0 Overall I think this is a great application. I don't often need to go searching for answers on how to use it, but when I do, there is also a good knowledge base to fall back onto. Pros The best thing about FreeAgent is the dashboard view. From here I can see at a glance how my business is running, with clear visuals giving trends over time for cashflow, invoicing timeline, bank balances, expenses, bills, profit and loss and tax. Cons When entering an expense (not using smart capture) it is really easy to put the wrong date in. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent Accountants supported FreeAgent but not QuickBooks. Review Source OH Oscar H. Proprietor Information Technology and Services Used the software for: 1-2 years ### "Exceptionally Poor Customer Support" September 18, 2015 1.0 I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer! Review Source Response from FreeAgent Central September 25, 2015 Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin TH Thomas H. Game Dev Entertainment Used the software for: 6-12 months ### "All the bells and whistles!" September 13, 2023 5.0 My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses). Pros Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct). Cons Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far. Review Source LN Lisa N. Director Accounting Used the software for: 2+ years ### "Excellent option for sole traders who bank with Natwest or Mettle" October 19, 2023 4.0 I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it. Pros Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time! Cons Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely. Reason for choosing FreeAgent I got a mettle bank account to keep my business transactions separate from my personal, so this was why I switched over to FreeAgent. It's free, and it made sense, and it was easy to use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I wanted a good invoicing system (up to this point I was using word documents), and I wanted to separate my business income from my personal account, so I got Mettle Bank, and FreeAgent came free with it so it made sense to make the switch. I've been very pleased. Review Source JH Jane H. Director Education Management Used the software for: 6-12 months ### "So much better than other bookkeeping and accounting products " March 6, 2023 4.0 Very positive and reliable. It's reassuring to know the accounts are in order. Pros It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out. Cons Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought. Alternatives considered [Tide](https://www.capterra.com/p/199052/Tide/)[Quick File](https://www.capterra.com/p/128961/Quick-File/)[Xero](https://www.capterra.com/p/120109/Xero/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing FreeAgent Options, costs, connections and ease of use Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To use a more reliable and efficient product. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 2+ years ### "Best accounting software for individuals, small and medium size company" September 1, 2024 5.0 Excellent. From sole trader to setting up and managing my solo-company. Pros Easy to learn: I could start from recording basic expenses to manage my bills and invoices. Cons Not sure. I found harder to understand reports and some initial set-ups because I don't have a background in accounting, but it all made sense whith the help of customer support and later my accountant. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Price, features, easier learning curve, customer support. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Freeagent gave me more features and was easier to manage complex projects Review Source CC Caleb C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Accounting Simple & Affordable" October 26, 2022 5.0 Great experience, would definitely recommend to small businesses and freelancers! Pros It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy. Cons The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent It was recommended by my accountant, and I've really enjoyed using it. Review Source BG Bob G. CEO Marketing and Advertising Used the software for: 2+ years ### "Been using for over ten years" September 20, 2023 5.0 Freeagent has been the heart of my business for over ten years. Pros I always know my financial and tax situation. I'm never in the dark. You put in the info as you generate it and you'll never be in any doubt about your financial health. Cons I know Xero has lots of bells and whistles but Freeagent is simple to use, predictable and the support is from UK or US based specialists who really know what they're talking about. Review Source VR Verified Reviewer Director Accounting Used the software for: 2+ years ### "FreeAgent - Free if you use some bank accounts" January 5, 2023 4.0 Great customer service on the queries I've raised. Pros Free for users of certain banks and they get access to it all not just some features. Cons That the bank options when reconcilling aren't very flexible or obvious as to which category. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Used it as a sole trader for client then they continued to use it when they changed to a Ltd. Review Source OA OMAR A. Senior Professor Higher Education Used the software for: 1-2 years ### "Useful for cash flow rationalization and taxation officers" April 12, 2025 4.0 Pros With FreeAgent I was able to view the inflow and outflow of monies and the amounts throughout the year without having to generate more detailed sundry reports. Also, it was also helpful that the system would match payments to invoices, therefore the monthly reconciliations only took me a few minutes. Cons There is no option for creating the what if scenarios forecasting type of model. At times I would like to forecast future taxes or predict higher expenses as the business grows but FreeAgent does not offer this type of data analysis within the software. Review Source GS Glen S. Director Staffing and Recruiting Used the software for: 6-12 months ### "FreeAgent - The Perfect Accounting Tool" November 3, 2024 5.0 Apart from great software, the customer service is amazing. I also get accountancy help. Very easy to understand the layout and add accounts to it. Pros FreeAgent is so easy to use. The customer support is fantastic. FreeAgent integrates with your bank accounts (bank feed), so you always have an accurate picture of your finances. NatWest Bank owns FreeAgent, so you know there is a good name behind it. Cons In the cash flow projection, one field resets itself, but they have taken that onboard and will tweak the code. Review Source MR Marta R. Admin Manager Machinery Used the software for: 6-12 months ### "Everyday User b" August 23, 2023 4.0 All in all I think the system is easy to use and self explanatory, but few tweeks would be welcomed. Pros I like how easy to use the site is. I mainly use it on web and I'm not sure if there's an app but coming in to work, having never used this before, it was easy to find my way around it and get on with work without training. Cons I miss the ability of exporting data into Spreadsheet and trailing trough pages of invoices to highlight and copy so I can paste into Spreadsheet is tiresome. I would love for this to be changed. Review Source VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Very good all round!" September 16, 2024 5.0 Really positive and I would encourage everyone running a business to use their software. Pros Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful. Cons I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually. Review Source Chris W. Founder Entertainment Used the software for: 2+ years ### "Will Look After You Through the Months" January 12, 2023 5.0 Pros The software is easy to use, and once you understand it very powerful. It makes submitting your tax return very, very easy. I like how it can take you from being self-employed to being a LTD company. The way that it recognises some transactions and automatically categories them is great too. Cons There are two things I don't like about the software. There isn't an easy way to record simplified expenses. You have to add them manually, which isn't ideal for how it should work. The second is that if someone pays by card, it doesn't carry all the info from FreeAgent to Stripe. For example, email address so they get a card receipt instantly. Review Source Stephen H. Senior Associate Public Relations and Communications Used the software for: 2+ years ### "Good product, good UI, good customer support, a bit pricey but worth it for my business." February 8, 2018 5.0 Pros FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works. Cons I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great. Review Source Rick S. Copywriter Used the software for: 6-12 months ### "Make book keeping hassle a thing of the past" January 22, 2018 5.0 Time saving, professional appearance to clients, cloud-based, quick and easy to learn Pros I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic. Cons Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker. Review Source Response from FreeAgent Central April 10, 2018 Hi Rick, Thank you for sharing your review and for the kind words, we really appreciate it. It was great to hear that FreeAgent meets your needs, and that the team have given their support when needed (we're very proud to have such an awesome support team!) We also appreciate your feedback about some of the challenges you've experienced, I've passed them along to our product team. Thanks again! The FreeAgent Team Exauce L. owner Broadcast Media Used the software for: 6-12 months ### "it is an excellent software for accounting and books of accounts" April 14, 2023 5.0 It helps me manage day-to-day administration: from expenses and time tracking to estimates and invoices. Pros This online software is relatively simple to install (settings, configuration, customization, etc.) and should not require the use of an integrator. Cons a bit difficult to use but it's a better software Review Source VR Verified Reviewer Lifestyle and Advertising Photographer (specialising in Kids) Photography Used the software for: 2+ years ### "The only accounting software I would use" October 10, 2018 5.0 I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business Pros Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns Cons None- inpeciable and consistent service at all times. Review Source Response from FreeAgent Central November 23, 2018 Hi there, Thank you for the kind words and your positive review, we really appreciate it! The FreeAgent Team VR Verified Reviewer Used the software for: 2+ years ### "Takes the pain out of keeping accounts" February 8, 2018 5.0 Pros Pros: ability to photograph receipts and store them within expenses All the main categories of expenses are there Links to your business bank account Cons Con: One major drawback is that you can't print out a consolidated tax return before or after filing. For sole traders a tax return is often the only way to prove income when applying for loans, etc, and HMRC doesn't offer this service either. Review Source Jonathan B. Principal Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "FreeAgent - Great and Gets Better" February 12, 2018 5.0 Pros FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software. Cons I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price). Review Source VR Verified Reviewer Co-Founder | Chief Executive | Chief Platform Architect Information Services Used the software for: 2+ years ### "Reviewed lots of options made the decision to go with FreeAgent and never looked back, great product" December 12, 2017 5.0 Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier Pros Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage Cons Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say Review Source VR Verified Reviewer Owner Executive Office Used the software for: 1-2 years ### "Make life easier" February 8, 2018 4.0 Pros It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly. Cons Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients. Review Source SA Stella A. Operations Manager Human Resources Used the software for: 2+ years ### "As an event planner, it makes me happy to use FreeAgent because of easy access." October 23, 2017 5.0 Estimates and proposals Invoice templates Simple payroll and automatic back feeds Tax timelines (you'll never miss a deadline again!) Self-assessment tax return filing Unlimited users and transactions Support accountants are available to answer any questions First 30 days are free, I was excited about this and I was very happy about this. Pros Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely. Cons Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features) Review Source SG Samuel G. Company Director Design Used the software for: 2+ years ### "Great for small starters and contractors" February 26, 2023 5.0 Positive for my needs. My accountants (used through FreeAgent) don’t like using this software so there must be some more advanced features I’m missing. Pros British-owned, everything you need to get going for a small business with lots of additional features Cons Weirdly, I find the expense reporting a bit tricky to set up Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.