# FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreeAgent the right Accounting solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122008/FreeAgent/reviews --- FreeAgent 4.5 (178) [View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FreeAgent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth.“ May 6, 2025 MH Matthew H Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I think the worst part is the templates they need to bade easier“ February 17, 2026 BG Ben G ManagerComputer Software, Self-employedUsed the software for: More than 2 years. “FreeAgent is an incredibly supportive and useful tool for someone that is not good with accounting and has a very busy job that makes accounting a very timely task.“ December 24, 2025 OM Ollie M Lead SEO directorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).“ June 15, 2024 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Great for when multiple people need invoice the same account.“ May 6, 2025 JJ Jonathan J OwnerE-Learning, Self-employedUsed the software for: 1-2 years. “When entering an expense (not using smart capture) it is really easy to put the wrong date in.“ November 9, 2024 ML Mick L Graphic designerDesign, Self-employedUsed the software for: 1-2 years. “Easy to use and the constant reminders allow me to update my business records through my NatWest account.“ May 16, 2025 Samantha W OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. “ September 23, 2023 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory J. Software Engineer Computer Software Used the software for: 1-2 years ### "Better than I expected" January 20, 2024 5.0 Pros I think FreeAgent does its job well. I've never run into technical faults or found anything I needed to do that it couldn't do. My favorite thing about FreeAgent is that my accountant can access the platform and see everything I can. That makes getting information to my accountants or asking questions incredibly slick. Cons I moved to FreeAgent from Xero because it's what my accountant knew how to use. I think Xero has slightly better tech and integrations so I would say I don't find FreeAgent as engaging to use. It's hard to criticize for that though because although it's nice to integrate with other systems, I haven't had any major issues getting information into FreeAgent as required. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) I switched because it's what my accountant uses. It wasn't my choice and I actually preferred Xero. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 2+ years ### "Best accounting software for individuals, small and medium size company" September 1, 2024 5.0 Excellent. From sole trader to setting up and managing my solo-company. Pros Easy to learn: I could start from recording basic expenses to manage my bills and invoices. Cons Not sure. I found harder to understand reports and some initial set-ups because I don't have a background in accounting, but it all made sense whith the help of customer support and later my accountant. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Price, features, easier learning curve, customer support. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Freeagent gave me more features and was easier to manage complex projects Review Source PM Preeti M. AVP Accounting Used the software for: 1-2 years ### "Cloud based accounting software with average performance" September 9, 2024 3.0 Pros Ease of use. It is a user friendly software. Cons The report quality could have been better. The format used in reports could be improved. Review Source TH Thomas H. Game Dev Entertainment Used the software for: 6-12 months ### "All the bells and whistles!" September 13, 2023 5.0 My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses). Pros Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct). Cons Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far. Review Source LN Lisa N. Director Accounting Used the software for: 2+ years ### "Excellent option for sole traders who bank with Natwest or Mettle" October 19, 2023 4.0 I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it. Pros Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time! Cons Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely. Reason for choosing FreeAgent I got a mettle bank account to keep my business transactions separate from my personal, so this was why I switched over to FreeAgent. It's free, and it made sense, and it was easy to use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I wanted a good invoicing system (up to this point I was using word documents), and I wanted to separate my business income from my personal account, so I got Mettle Bank, and FreeAgent came free with it so it made sense to make the switch. I've been very pleased. Review Source JH Jane H. Director Education Management Used the software for: 6-12 months ### "So much better than other bookkeeping and accounting products " March 6, 2023 4.0 Very positive and reliable. It's reassuring to know the accounts are in order. Pros It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out. Cons Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought. Alternatives considered [Tide](https://www.capterra.com/p/199052/Tide/)[Quick File](https://www.capterra.com/p/128961/Quick-File/)[Xero](https://www.capterra.com/p/120109/Xero/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing FreeAgent Options, costs, connections and ease of use Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To use a more reliable and efficient product. Review Source CC Caleb C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Accounting Simple & Affordable" October 26, 2022 5.0 Great experience, would definitely recommend to small businesses and freelancers! Pros It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy. Cons The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent It was recommended by my accountant, and I've really enjoyed using it. Review Source VR Verified Reviewer Director Computer Software Used the software for: 1-2 years ### "Freeagent - simple and reliable accounting" May 28, 2021 5.0 Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it. Pros The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security. Cons There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We found the workflow in Freeagent was a much better fit for our needs. Review Source VR Verified Reviewer Director Facilities Services Used the software for: 1-2 years ### "Highly recommended" August 8, 2019 5.0 Pros I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it. Cons Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) RBS were offering FreeAgent free of charge through it's business banking. Review Source VR Verified Reviewer Director Accounting Used the software for: 2+ years ### "FreeAgent - Free if you use some bank accounts" January 5, 2023 4.0 Great customer service on the queries I've raised. Pros Free for users of certain banks and they get access to it all not just some features. Cons That the bank options when reconcilling aren't very flexible or obvious as to which category. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Used it as a sole trader for client then they continued to use it when they changed to a Ltd. Review Source OA OMAR A. Senior Professor Higher Education Used the software for: 1-2 years ### "Useful for cash flow rationalization and taxation officers" April 12, 2025 4.0 Pros With FreeAgent I was able to view the inflow and outflow of monies and the amounts throughout the year without having to generate more detailed sundry reports. Also, it was also helpful that the system would match payments to invoices, therefore the monthly reconciliations only took me a few minutes. Cons There is no option for creating the what if scenarios forecasting type of model. At times I would like to forecast future taxes or predict higher expenses as the business grows but FreeAgent does not offer this type of data analysis within the software. Review Source AW Adam W. Director Computer Software Used the software for: 1-2 years ### "FreeAgent -> Simple and Effective" September 3, 2024 5.0 Would recommend for any small business as works really well Pros Really great for small business, simple accounting across the board. I really like the dashboard feature. Cons I wish the dashboard could be a bit more customisable with options to show reports or category spending as a tile / more configurable layout Review Source JP Jago P. Bookkeeper Accounting Used the software for: 6-12 months ### "Easy to use bookkeeping and accounting software for the small clients" October 24, 2022 5.0 I love FreeAgent and how we are treated as an accountancy practice by their team. Any issues we aver have are answered and they're are always new features being added. Whenever I find that I can't do something in FreeAgent, I'm always shown a way around it and for that I give 5 stars. Pros It's very intuitive and has amazing support and training for us and our clients. We use this software for our smaller sole traders who find it really easy to use. We do most of the setup and they basically just invoice their clients using the mobile app :) Cons Integrations are pretty non existent for a lot of apps. For example merging eBay or most till sales with FreeAgent can be quite difficult however this is overcome by using Zapier Review Source Emanuele F. Consultant Information Technology and Services Used the software for: 2+ years ### "Overall" February 19, 2018 4.0 Pros Overall experience is good. It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis. Cons Too much focus on UK client. We are an Italian company and some of the functionality available for UK are really complex to achieve for us and required workaround. Billing only in 1 currency is crazy, why do you have invoice in multiple currency but billing cannot be done? It should be a simple addition to make but it has been year that people asked for this and still not implementation. Country specific payroll. Although I am aware it will be impossible to enable payroll for every country out of the box why don't allow customer to customized the payroll functionality to meet payroll requirements or add important deadline for taxing purpose. Even the export functionality can be improve and should be added to every areas from timesheet to bill, from invoice to expense with filter that allow you to specify the data you want to export. VAT calculation for Intrastat - due to the internationalisation of business should be easier to export only bill and invoice that are related to country outside your normal business area. What about language package? Again if not possibile provide an LDK that allow client to customize the interface. Review Source RB Richard B. The Boss Information Technology and Services Used the software for: 2+ years ### "Great for small business that want their weekend back" October 2, 2019 4.0 I've gone from from a struggle one man band that worked all day and did the paperwork each evening, to having time to spend with the family, and being able to see what I ned to pay to HMRC and when, and I can now see that sending out my invoices in good time, means that the customers are paying me, so the stress levels have gone down so much. Pros I no longer have to nominate which computer is the one that the accounts is on. I can open a web browser on the PC in my home office and enter my hours, mileage, upload photos of receipts, automatially let it reconcile the bank and credit card statements, and let it get on with doing the calcuations. I no longer have to set aside a weekend each month for doing invoices and expenses. or the last weekend of each quarter for doing the VAT return or various days of the last month of each financial year for doing the annual return. Cons Now that the company has made enough money to be able to purchase three cars, it would be nice if the mileage drop down had options for company owned vehicles and the AFR mileage rates, but it only has AMAP rates for personally owned bike, motorcycle or car. Reason for choosing FreeAgent My old manual system wasn't working. It was taking longer explaining each transaction to a new book keeper than doing it myself. Then I discoverd another regular at the gym is an accountant that specialsies in supporting businesses like mine, and they use FreeAgent with a large number of their clients. They did the initial setup, migration of the previous year end data into the system and hand holding for me. Review Source Chris F. Graphic and Web Designer Design Used the software for: Less than 6 months ### "Magnificent Customer Support, Good Accounting System" February 8, 2018 4.0 Pros FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue. Cons As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money. Review Source Rick S. Copywriter Used the software for: 6-12 months ### "Make book keeping hassle a thing of the past" January 22, 2018 5.0 Time saving, professional appearance to clients, cloud-based, quick and easy to learn Pros I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic. Cons Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker. Review Source Response from FreeAgent Central April 10, 2018 Hi Rick, Thank you for sharing your review and for the kind words, we really appreciate it. It was great to hear that FreeAgent meets your needs, and that the team have given their support when needed (we're very proud to have such an awesome support team!) We also appreciate your feedback about some of the challenges you've experienced, I've passed them along to our product team. Thanks again! The FreeAgent Team VR Verified Reviewer Software Developer Used the software for: 2+ years ### "Might not be the best choice from my perspective" March 20, 2018 3.0 Pros We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting. Cons If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it. Review Source Response from FreeAgent Central April 18, 2018 Hi there, Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team. All the best, The FreeAgent Team Sarah H. Used the software for: 1-2 years ### "Love it" February 8, 2018 5.0 Pros Exceptionally easy to use and easy to learn. I keep the tab open every day. It's easy to "undo" if you make a mistake in an invoice. There's basically nothing that can't be undone by reverting to draft. The recurring invoices tool is really helpful. I don't use the feature where it'll email invoices/reminders. I prefer to do that myself and it's really easy — nothing to really keep track of since I invoice all clients on the same day each month. They make it easy to label bank transactions so as long as I remember to do that once a month or so, all my accounting reports are always current. I don't have to spend too much time on accounting and I don't really have any complaints. The customer service is always fantastic. Cons I wish the time tracking feature were just a little slicker. I use Toggl for time tracking, and then I import hours for each client each month. Not a big deal, but one of those little things that would put it over the top. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Great when everything is simple and goes smoothly, difficult to customise or correct" February 9, 2018 3.0 Pros the mobile app is great for tracking time or updating expenses while on the road Like the time reporting features to report by contact or project Tax Timeline also really helpful for getting a quick understand of what's owed Cons It's difficult to make corrections on invoices, especially if an expense or time item is labeled wrong, requires deleting/creating a new invoice rather than being able to unlock the items associated with it and fix them. Layout options for invoices are very limiting unless you create your own CSS file. Can't change account type without contacting admin - ie I mistakenly set up as a sole trader instead of private ltd company and says I have to contact customer service to change it. Review Source JL Justine L. Cleaning company owner Individual & Family Services Used the software for: 1-2 years ### "Free Agent review" February 26, 2024 5.0 Pros Easy to manage. links with my bank account. Cons Nothing really. All pretty easy to use. Review Source John 'Hedge' H. Managing Director Used the software for: 2+ years ### "Great, powerful, " January 11, 2018 5.0 Pros FreeAgent is one of those programs that integrates all sorts of difficult tasks into one single multi-use product. We specifically use it for payroll, invoicing and accountancy and find the integrated approach saves time and helps us quickly track accountancy errors and oversights. Cons The live link to the bank account statements is often glitchy and can cause a headache for those trying to account for every transaction. Review Source Response from FreeAgent Central April 10, 2018 Hi John, Thank you for sharing your review of FreeAgent. It was great to hear about the features you find most beneficial for your business. We also appreciate you highlighting the glitches you experience with links to bank account statements, we've shared that feedback with the product team. Thanks again! The FreeAgent Team Dimitrios L. Used the software for: 1-2 years ### "Essential for sole trader's accounting" February 8, 2018 5.0 Pros One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service! Cons I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser. Review Source SB Steph B. Sole trader Sports Used the software for: 6-12 months ### "Early review" February 15, 2021 4.0 Better than Quickbooks in terms of reconciling bank account, and bringing the feed in reliably, but this assumption against large numbers of individual customers is a deal breaker. Pros Reconciles some invoice payments that only need approval, an improvement on Quickbooks. Cons Very clunky for adding customers for invoicing. If you have lots of "retail" customers as I do, and send invoices to large numbers of customers, setting them up is a pain, the system seems to assume that you have a small number of commercial customers with multiple contacts at those companies. When making a new invoice you have to go through an alphabetical list of companies, you can't search, and for ease I made that entry an email address. This now means that of course not all people have an email address that is clearly them/their name. Irritating and enough to make me look elsewhere. Reason for choosing FreeAgent Price, and simplicity for smaller players. Review Source VR Verified Reviewer Software Manager Automotive Used the software for: 2+ years ### "Took the worst part of owning a business and made it almost fun" April 4, 2018 5.0 Pros The end to end connectivity. Booking time spent with a client turns into an invoice turns into a payment at the bank - and all this is tracked. What used to take hours in excel is all at a glance in FreeAgent. Cons I wish that there was a way to use their time tracking module as a separate product. I no longer run a business but would love to use their time tracker with my team at the larger org I now work for. Review Source Response from FreeAgent Central April 10, 2018 Hi there, Thank you for sharing your review, we really appreciate it. It was great to hear which FreeAgent features you found most helpful. I've also passed along your time tracking module feedback to our product team. Thanks again! The FreeAgent Team Similar Products Featured