--- title: "FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreeAgent the right Accounting solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122008/FreeAgent/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- FreeAgent 4.5 (180) [View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of FreeAgent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AO Aidan O MagicianEntertainment, Self-employedUsed the software for: Less than 6 months. “The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping.“ April 9, 2026 MH Matthew H Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I think the worst part is the templates they need to bade easier“ February 17, 2026 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth.“ May 6, 2025 OM Ollie M Lead SEO directorMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).“ June 29, 2026 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Great for when multiple people need invoice the same account.“ May 6, 2025 JJ Jonathan J OwnerE-Learning, Self-employedUsed the software for: 1-2 years. “When entering an expense (not using smart capture) it is really easy to put the wrong date in.“ November 9, 2024 ML Mick L Graphic designerDesign, Self-employedUsed the software for: 1-2 years. “Easy to use and the constant reminders allow me to update my business records through my NatWest account.“ May 16, 2025 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data.“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 180 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OM Ollie M. Lead SEO director Used the software for: 3-5 years ### "My favourite choice for online business accounting software" July 1, 2026 5.0 Delighted with FreeAgent as my business accounting software. The more I use it the more comfortable I feel in managing the business finances and bookkeeping Pros Creating invoices and updating transaction records is straightforward. The dashboard view does a great job in illustrating upcoming bills and deadlines to keep running a business hassle-free Cons The presumption of some transactions, especially expenses, can be wrong and if these go unchecked it can misrepresent the transaction and impact future tax bills Review Source Magician Used the software for: Less than 1 year ### "Simple, secure and safe" April 10, 2026 4.0 Pros Nice and easy to use once everything is all set up and ready to go. Everything feels super secure and has been a real help when communicating with my accountant for tax submissions, reporting etc. The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping. Cons At the start it was a little tricky to get used to everything and I do think that some of the reporting features are a little basic, but they do what they need to do so I can't really complain! Review Source Operations Manager Used the software for: 1-3 years ### "Freeagent decent software" February 20, 2026 4.0 They are very helpful when I do not understand something and they also are willing to look at issues rather than expect me to sort. Pros Simple to use and can easily process required documents. The customer services is probably the best part of this company. Cons Could do with some more templates and easier to add pages. I think the worst part is the templates they need to bade easier Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage is to difficult and over complicated, Freeagent is user friendly Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreeAgent Ease of use and found freeagent alot more aligned to my business Review Source Manager Used the software for: 3-5 years ### "Still the best cloud accounting software, but needs improvement" December 31, 2025 3.0 I can't fault FreeAgent much as they are still the best but I just really wish they would improve on the issues that have been going on throughout the years. Pros After using FreeAgent for an additional few years, it is still one of the best cloud accounting softwares in my experience. The price hasn't changed at all. Cons Their support is still hit-and-miss, and the changes with the currencies and the bugs with inaccurate balances is still a problem. Review Source Sherry M. Executive Manager Used the software for: I used a free trial ### "FreeAgent makes small business accounting easier" December 22, 2025 5.0 We sampled FreeAgent and found it very easy to learn and use and it was easy to get assistance with the support. Pros What I like most about FreeAgent is that it is a good way to invoice clients and track payments as well as manage expenses. It is a great product for small businesses. I also like that is uses the cloud. Cons The negative about FreeAgent is that ist is based in the UK and only offers free access if you have a bank in the UK. It also does not have tiered pricing like Quickbooks offers. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched from Quickbooks to try out FreeAgent due to the ease of use and cost of FreeAgent. Review Source Coach Used the software for: Less than 1 year ### "Free Agent for business" December 16, 2025 4.0 Overall, pretty good, I didn't use it for to long due to business circumstances but it was good using an accounting softwear once you know how. Pros The clean interface, helpful guidance and once you do know how to use it, the ease of use. It made accounting easier and came free with Mettle. Cons It is a learning curve and a bit fiddly, but all these softwears are. I did find that if you didn't dial in the account perfectly it did get messy at times. Review Source HR & Admin Coordinator Used the software for: 1-3 years 4.0 November 6, 2026 AI summary based on a full review FreeAgent has transformed how Nova Tech Hardware manages its finances by combining invoicing, payroll, and expense tracking into a single platform, which has reduced the risk of compliance issues. A limitation is the lack of integration with their HR platform, leading to manual entry of leave data. Log in to unlock the full review, detailed ratings, and pros & cons Tiffany S. Database administrator Used the software for: 1-3 years ### "Top mark nowadays " February 20, 2025 4.0 Pros I love this tool because it is easier to create and invoice and manage invoices Cons Cost of free agent tool is higher compared to it's competitors Review Source Jonathan J. Owner Used the software for: 1-3 years ### "It makes managing your company easy" November 13, 2024 5.0 Overall I think this is a great application. I don't often need to go searching for answers on how to use it, but when I do, there is also a good knowledge base to fall back onto. Pros The best thing about FreeAgent is the dashboard view. From here I can see at a glance how my business is running, with clear visuals giving trends over time for cashflow, invoicing timeline, bank balances, expenses, bills, profit and loss and tax. Cons When entering an expense (not using smart capture) it is really easy to put the wrong date in. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreeAgent Accountants supported FreeAgent but not QuickBooks. Review Source Proprietor Used the software for: 1-3 years ### "Exceptionally Poor Customer Support" September 21, 2015 1.0 I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer! Review Source Response from FreeAgent Central September 25, 2015 Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin Game Dev Used the software for: Less than 1 year ### "All the bells and whistles!" September 14, 2023 5.0 My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses). Pros Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct). Cons Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing FreeAgent It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far. Review Source Director Used the software for: 3-5 years ### "Excellent option for sole traders who bank with Natwest or Mettle" October 26, 2023 4.0 I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it. Pros Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time! Cons Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I wanted a good invoicing system (up to this point I was using word documents), and I wanted to separate my business income from my personal account, so I got Mettle Bank, and FreeAgent came free with it so it made sense to make the switch. I've been very pleased. Reasons for choosing FreeAgent I got a mettle bank account to keep my business transactions separate from my personal, so this was why I switched over to FreeAgent. It's free, and it made sense, and it was easy to use. Review Source Director Director Used the software for: Less than 1 year ### "So much better than other bookkeeping and accounting products " March 7, 2023 4.0 Very positive and reliable. It's reassuring to know the accounts are in order. Pros It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out. Cons Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To use a more reliable and efficient product. Alternatives considered [Tide](https://www.capterra.com/p/199052/Tide/)[Quick File](https://www.capterra.com/p/128961/Quick-File/)[Xero](https://www.capterra.com/p/120109/Xero/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reasons for choosing FreeAgent Options, costs, connections and ease of use Review Source Design Director - Founder Used the software for: 3-5 years ### "Best accounting software for individuals, small and medium size company" September 3, 2024 5.0 Excellent. From sole trader to setting up and managing my solo-company. Pros Easy to learn: I could start from recording basic expenses to manage my bills and invoices. Cons Not sure. I found harder to understand reports and some initial set-ups because I don't have a background in accounting, but it all made sense whith the help of customer support and later my accountant. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Freeagent gave me more features and was easier to manage complex projects Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing FreeAgent Price, features, easier learning curve, customer support. Review Source Managing Director Used the software for: 3-5 years ### "Accounting Simple & Affordable" November 4, 2022 5.0 Great experience, would definitely recommend to small businesses and freelancers! Pros It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy. Cons The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing FreeAgent It was recommended by my accountant, and I've really enjoyed using it. Review Source Bob G. CEO Used the software for: 3-5 years ### "Been using for over ten years" September 21, 2023 5.0 Freeagent has been the heart of my business for over ten years. Pros I always know my financial and tax situation. I'm never in the dark. You put in the info as you generate it and you'll never be in any doubt about your financial health. Cons I know Xero has lots of bells and whistles but Freeagent is simple to use, predictable and the support is from UK or US based specialists who really know what they're talking about. Switched from My previous system was desktop based and super clunky. Review Source Director Used the software for: 3-5 years ### "FreeAgent - Free if you use some bank accounts" January 9, 2023 4.0 Great customer service on the queries I've raised. Pros Free for users of certain banks and they get access to it all not just some features. Cons That the bank options when reconcilling aren't very flexible or obvious as to which category. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing FreeAgent Used it as a sole trader for client then they continued to use it when they changed to a Ltd. Review Source OA OMAR A. Senior Professor Used the software for: 1-3 years ### "Useful for cash flow rationalization and taxation officers" April 15, 2025 4.0 Pros With FreeAgent I was able to view the inflow and outflow of monies and the amounts throughout the year without having to generate more detailed sundry reports. Also, it was also helpful that the system would match payments to invoices, therefore the monthly reconciliations only took me a few minutes. Cons There is no option for creating the what if scenarios forecasting type of model. At times I would like to forecast future taxes or predict higher expenses as the business grows but FreeAgent does not offer this type of data analysis within the software. Review Source Glen S. Director Used the software for: Less than 1 year ### "FreeAgent - The Perfect Accounting Tool" November 8, 2024 5.0 Apart from great software, the customer service is amazing. I also get accountancy help. Very easy to understand the layout and add accounts to it. Pros FreeAgent is so easy to use. The customer support is fantastic. FreeAgent integrates with your bank accounts (bank feed), so you always have an accurate picture of your finances. NatWest Bank owns FreeAgent, so you know there is a good name behind it. Cons In the cash flow projection, one field resets itself, but they have taken that onboard and will tweak the code. Review Source Admin Manager Used the software for: Less than 1 year ### "Everyday User b" August 28, 2023 4.0 All in all I think the system is easy to use and self explanatory, but few tweeks would be welcomed. Pros I like how easy to use the site is. I mainly use it on web and I'm not sure if there's an app but coming in to work, having never used this before, it was easy to find my way around it and get on with work without training. Cons I miss the ability of exporting data into Spreadsheet and trailing trough pages of invoices to highlight and copy so I can paste into Spreadsheet is tiresome. I would love for this to be changed. Review Source Director Used the software for: Less than 1 year ### "Very good all round!" September 16, 2024 5.0 Really positive and I would encourage everyone running a business to use their software. Pros Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful. Cons I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually. Review Source Chris W. Founder Used the software for: 3-5 years ### "Will Look After You Through the Months" January 13, 2023 5.0 Pros The software is easy to use, and once you understand it very powerful. It makes submitting your tax return very, very easy. I like how it can take you from being self-employed to being a LTD company. The way that it recognises some transactions and automatically categories them is great too. Cons There are two things I don't like about the software. There isn't an easy way to record simplified expenses. You have to add them manually, which isn't ideal for how it should work. The second is that if someone pays by card, it doesn't carry all the info from FreeAgent to Stripe. For example, email address so they get a card receipt instantly. Review Source Senior Associate Used the software for: 3-5 years ### "Good product, good UI, good customer support, a bit pricey but worth it for my business." February 9, 2018 5.0 Pros FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works. Cons I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great. Review Source Copywriter Used the software for: Less than 1 year ### "Make book keeping hassle a thing of the past" January 23, 2018 5.0 Time saving, professional appearance to clients, cloud-based, quick and easy to learn Pros I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic. Cons Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker. Review Source Response from FreeAgent Central April 10, 2018 Hi Rick, Thank you for sharing your review and for the kind words, we really appreciate it. It was great to hear that FreeAgent meets your needs, and that the team have given their support when needed (we're very proud to have such an awesome support team!) We also appreciate your feedback about some of the challenges you've experienced, I've passed them along to our product team. Thanks again! The FreeAgent Team owner Used the software for: Less than 1 year ### "it is an excellent software for accounting and books of accounts" April 17, 2023 5.0 It helps me manage day-to-day administration: from expenses and time tracking to estimates and invoices. Pros This online software is relatively simple to install (settings, configuration, customization, etc.) and should not require the use of an integrator. Cons a bit difficult to use but it's a better software Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.