# Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews --- Shop Boss 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shop Boss Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TE Tolga E Head of DepartmentHigher Education, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins.“ April 15, 2025 Heather K Operations SupportAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “It is also lacking when it comes to AP and inventory controls.“ January 27, 2026 II Ifechukwu I ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry.“ March 1, 2025 AB Arnold B CEOTelecommunications, Self-employedUsed the software for: I used a free trial. “Interface could be cleaner, feels a bit cluttered at times.“ April 29, 2025 CB CHAMSI B IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​“ April 30, 2025 OT Olarinde T DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “The mobile app version could use some improvements—it occasionally lags or crashes.“ April 18, 2025 AS Aditi S PartnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo.“ February 22, 2025 AN Ahmed N Project ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 6-12 months. “I did experience little lags with regards to the update of the data.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer proofreading Consumer Services Used the software for: Less than 6 months ### "Pros and cons od shopboss" April 26, 2025 5.0 10/10, the cons is not that big deal you just need to clear up space Pros easy and convinient, especifically the payment method Cons It just need to search the exact word to pop out the product that ive been looking for Review Source MS Mark S. Shop Owner Automotive Used the software for: I used a free trial ### "Amazing software!" September 3, 2024 5.0 Well put a request in for a demo, Got a phone call right after the holiday weekend from \[sensitive content hidden\] which is very transparent about cost and everything the system offers. Pros How every little thing is integrated and built in the software to run the shop smoothly Cons No complaints, It's Definity everything i think any shop needs to have to keep everything organized. and \[sensitive content hidden\] was absolute amazing on the Demonstration. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) I've was doing some research and it offers everything I really need without having multiple payments Review Source AW Amanda W. Manager Automotive Used the software for: 2+ years ### "The only thing consistent with ShopBoss is it is down, and "being worked on"" June 15, 2023 2.0 Just know we are severely disappointed. Pros When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it. Cons The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work. Review Source Response from Vehlo June 19, 2023 Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at customersuccess@shopboss.net and they'd be happy to discuss your current situation. TE Tolga E. Head of Department Higher Education Used the software for: 6-12 months ### "Enabled us to run the shop with more authority " April 15, 2025 5.0 Pros I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins. It improved the means to supervise daily results and assisted in making fast decisions which directly affect the profits of the shop. Cons One weakness found in the part ordering feature is that it does not offer order tracking for backordered goods. If one is working with multiple suppliers, it is a little irritating to update each status by the time one is busy with lots of orders especially in busy moments. Review Source AN Ahmed N. Project Manager Food & Beverages Used the software for: 6-12 months ### "Increased my shop’s effectiveness by using real time analytics" April 28, 2025 4.0 Pros Due to Shop Boss I was able to track my shop performance in a far more efficient manner than before. Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions. This has helped in pointing out areas requiring intervention and monitoring and evaluating the progress made. Cons I did experience little lags with regards to the update of the data. This gap sometimes left the staff struggling to get real-time data during the busy hours hence hampering their ability to make informed decisions.​ Review Source AN Anton N. Marketer Automotive Used the software for: 6-12 months ### "Very important thing that you need in auto repair shop" March 27, 2025 5.0 Everything is going good. I’m not looking for another system. Pros I like dashboard. Also that I can send invoices to customers electronically. Cons I would like to see more automations. Like when I closing an RO, sms automatically sends to customer and ask to leave a review. Review Source MD Michelle D. Online Marketer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Online Marketing " April 30, 2025 5.0 My overall experience with Shop Boss is a Clear, Clean,Collective approach, Super ! Pros Shop Boss is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review Source AJ Angella J. Owner Automotive Used the software for: 6-12 months ### "Awesome all In one shop software " January 19, 2025 5.0 Easy to get set up and quick. User friendly interface made it even easier to learn. Everything you need is right in front of you from obtaining vin reports and history to ordering tires. Made my life so much easier. 5 plus stars! Highly recommend. Pros So many important things you need to run your shop all in one program Cons No complaints about shop boss from this shop boss. Review Source WB Wail B. Instructor Education Management Used the software for: Less than 6 months ### "Efficient and User-Friendly Auto Shop Software" April 6, 2025 5.0 Overall, Shop Boss has streamlined many aspects of our shop's workflow—from scheduling and inventory to customer communication. It's made daily operations more efficient and professional. The support team is responsive and helpful whenever we have questions. Pros The cloud-based platform is easy to use and very intuitive. I especially liked the digital vehicle inspections, which make communication with customers more transparent. The VIN scanner and plate decoding save a lot of time during check-in. Cons The system can lag occasionally if the internet connection isn’t stable. Also, some of the reports could be more customizable to better suit our shop's specific needs. Review Source AB Arnold B. CEO Telecommunications Used the software for: I used a free trial ### "Solid system for running a busy shop" April 29, 2025 5.0 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review Source PD Paul D. Owner Automotive Used the software for: 6-12 months ### "Stay away from this software " November 16, 2023 1.0 It is one of the biggest most costly mistake I have made in my 16 years in business and know I feel stuck with it. Pros Nothing so far, A lot of talk from them and any obvious flaws they claim they are aware of and will be fixed in the imaginary update that never appears. Also if you join there private help groups and you don't pretend to like there software they ban you and remove your comments. Cons Customer support is non existent. Software is expensive and counter intuitive Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Opened a second location and wanted to have remote access Review Source OT Olarinde T. Director Computer & Network Security Used the software for: Less than 6 months ### "Great Tool for Auto Shop Management with Room to Grow" April 18, 2025 4.0 Overall, Shop Boss has been a reliable and effective solution for managing shop operations. It significantly improved our workflow and communication across the team. With a few minor upgrades, it could easily be a 5-star platform. Pros Shop Boss has an intuitive user interface that's easy to navigate. The scheduling and workflow tracking features really streamline daily operations. I also appreciated the quick access to customer data and repair history. Cons The mobile app version could use some improvements—it occasionally lags or crashes. Also, the reporting tools could be more customizable for shops with specific needs. Review Source TB Temple B. Operating Partner Automotive Used the software for: I used a free trial ### "Worth a Look!" April 16, 2025 4.0 Pros It was a simple interface but lagged a little to much. Cons The lagging and delay of the product and the speed. Review Source Response from Vehlo April 17, 2025 Temple, thanks for leaving a review for our team. Will definitely make sure that we continue to work hard on the product's stability and speed. Appreciate you! II Ifechukwu I. Manager Information Technology and Services Used the software for: 6-12 months ### "Shop boss experience " March 1, 2025 5.0 Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry. Pros It allows tasting before commitment. Provides key time insight into key business metrics. Cons It is expensive especially to the small shop owners Review Source PN Pratibha N. Business Development Logistics and Supply Chain Used the software for: Less than 6 months ### "Amazing Comprehensive Software" January 27, 2025 5.0 Its overall very good. Comprehensive and User friendly. Easy of Use is good. Support offered is excellent Pros Software is good and precise when it comes to auto repair Cons More information on the website. Maybe pricing factor needs to be reworked. Review Source TT Tammy T. Auto body painter Automotive Used the software for: Less than 6 months ### "Shop boss Review " January 20, 2025 5.0 My overall experience was great, pretty pleasant very easy to work with and utilize Pros What I really liked about shop, boss was the efficiency to place orders and the selection of products they have. Cons At the present time, I really have no complaints or things that I did not like about the company Review Source FB Frank B. GENERAL MANAGER Automotive Used the software for: 1-2 years ### "shop boss " February 9, 2023 5.0 BIG time saverExcellent at staying up with where the vehicle is in our process. Pros I was in this business before computers were. I wasn't thrilled (to put it mildly) to integrate computers into my workplace. It was however a necessity. I have hated most softwares that I had to use. We changed over from a software that was cumbersome and had many less features. I hate change! It was really easy however with the support crew that is always a click away. I am a computer dummy, but the girls in the support section are a Godsend to me. They never get impatient with me, or get frustrated with my ignorance regarding computers. I absolutely refuse to change from Shop Boss primarily because of the stellar support group. I just cannot say enough about that team! Cons I would like to be able to send the same text to two or more phones on the repair order at the same time. can't use the "workflow" window because I cannot see enough at once. Reason for choosing Shop Boss Ease of use and I didn't have to pay for services I didn't want/need. Review Source SG Sal G. President Automotive Used the software for: 1-2 years ### "Easy to use and powerful" April 26, 2022 5.0 Overall it has been a huge boost to our shop. The communication with clients is smooth and how they prefer (text, email or call). Reports give us the data we need to analyze and keep growing. Pros Did not require training to get in. When I hired an experienced service writer he could believe how easy and powerful it was. When after just just a couple steps an RO was created and estimate done he asked what else. I stated, that's it. he could not believe it was that easy. Cons It could be a bit more tablet friendly. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Data migration and ease of use. Review Source Response from Vehlo April 27, 2022 Thank you, Sal! We're happy that our product and service matched the needs of the shop! WC William C. Owner Automotive Used the software for: 2+ years ### "We like this product" October 12, 2021 4.0 overall, we are very pleased. I cannot say that we are familiar with similar products, but we are happy with this product. Pros For our small repair business it suits all of our needs. Cons we have not been happy with the ability to integrate with accounting such as quickbooks. Review Source Response from Vehlo October 14, 2021 Thank you, William. Shop Boss appears to be meeting your needs, but we need to dig into this QuickBooks request. We have a strong connection there. Please reach out to our support team for assistance support@shopbosspro.com. AG Allison G. President/Owner Automotive Used the software for: 2+ years ### "Best cloud based for Restoration" October 11, 2021 5.0 Pros They are willing and able to create custom reports. Cons Cannot separate multiple vehicles from one owner. Should be able to list vehicles independently. Inventory is not easy to navigate. Review Source Response from Vehlo October 12, 2021 Great feedback, Allison. We're glad that you chose Shop Boss as your cloud-based solution. We'll also make sure to get your multiple vehicle feedback to our product team. DZ Dallas Z. owner Automotive Used the software for: 6-12 months ### "New age of shop software" October 5, 2021 4.0 Pros It is easy to access when I'm at home and need to make changes. I can get in contact with customers and send quotes over the weekend so they can get an answer to us asap. It is easy to navigate that new employees are able to learn the software within a few weeks. Much better than the old school hand written work orders. I also love the feature of attaching photos so customers can go to a text message link, see the repair order and see what we are seeing. Helps increase sales and trust with our customers. Cons Since Shopboss is web based when ever the software goes down I am unable to look up customer information or history so makes it hard to continue to work even when the software is down if we need further information. Reason for choosing Shop Boss The web base access Review Source Response from Vehlo October 8, 2021 Great review, Dallas. We built in the cloud specifically to enhance the notes you provided. We're glad to hear things are progressing with your shop! JA Joel A. Service writer Automotive Used the software for: 2+ years ### "Shop Boss" September 30, 2021 4.0 Pros Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs. Cons Be careful when making changes to an RO because there isn't a "Cancel" option Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop Boss Cost and ease of use Review Source Response from Vehlo October 1, 2021 Thanks for the feedback, Joel. Our support team is constantly dialing in their approach, so we're happy to hear it's working for your needs. JM Jason M. C.O.O. Automotive Used the software for: Less than 6 months ### "Great Product/ Streamline Implementation/Superior Customer Service" March 29, 2023 5.0 After using several different systems for multiple locations within our company I feel we have finally found a product that works for every aspect of our company. Pros Product was easy for our team members to adapt to. Customer service is top notch from implementation to following up on daily operations. The team at Shopboss will take the time to listen to customer's feedback and make the changes necessary to ensure efficiency. Cons No complaints Review Source mP marc P. OWNER Automotive Used the software for: 2+ years ### "great product" October 12, 2021 4.0 Pros ease tu use , keep track of repair and client info Cons no parts categories in the inventories !! Review Source Response from Vehlo October 13, 2021 Thanks Marc! Always keeping it easy to use and manage. We'll be building out more parts functionality soon! mH melissa H. admin Automotive Used the software for: 1-2 years ### "more options for canadians" September 30, 2021 4.0 ok Pros cloud based and security, email information to customer Cons price , integrations that i cant use ie not Canadian compatible Reason for choosing Shop Boss cloud based Review Source Response from Vehlo October 4, 2021 Thanks for sending this review, Melissa. We want to extend our capabilities even further in Canada, so we should chat about our product roadmap. I will have a customer success manager reach out to discuss. Talk to a Capterra advisor for free and get results within 15 minutes.