# ESO Fire RMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ESO Fire RMS Software - reviews, pricing plans, popular comparisons to other Fire Department products and more. Source: https://www.capterra.com/p/121521/FIREHOUSE-Software --- # ESO Fire RMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ESO Fire RMS ## What is ESO Fire RMS? ESO Fire RMS is a fire records management system software that provides tools for incident reporting, property inspections, permitting, personnel management, analytics, and scheduling. ESO Fire RMS aims to be an intuitive, configurable, and data-driven system to help fire departments with records management. The software integrates with other ESO Fire solutions like training tools and health records. ## What is ESO Fire RMS used for? [Fire Department](https://www.capterra.com/fire-department-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ESO Fire RMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eso.com/&name=ESO Fire RMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ESO Fire RMS 2.7 (18) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.3 (18) Ease Of Use 4.5 (74) Value For Money 2.4 (13) Value For Money 4.4 (71) Customer Service 2.2 (17) Customer Service 4.6 (73) ## ESO Fire RMS alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month [4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/) Starting price Contact vendor for pricing [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [View all alternatives](https://www.capterra.com/p/121521/FIREHOUSE-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Response Checklists 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Checklist to confirm the incident and response. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Attendance Management Manage attendance for classes, shifts, meetings, or events Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat ESO Fire RMS 25 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage attendance for classes, shifts, meetings, or events Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Customize contracts and forms to collect specific information Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Track the location of specific equipment at all times Manage the maintenance of building facilities For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. Visualize locations on a map Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Checklist to confirm the incident and response. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Manage and support multiple locations Ability to record, store, update, and retrieve information Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track the status over time for a request, process, asset, or transaction Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 2.9 (14) 2.9 Based on 14 reviews ## Pricing Value for money 2.4 (13) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.4 (13) 2.4 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.2 (17) 2.2 Based on 17 reviews ## User reviews Overall rating 2.7 Based on 18 reviews Filter by rating 5(3) 4(4) 3(1) 2(4) 1(6) Mentioned topic Sorted by most recent MS Mark S. Fire Marshal/Division Chief Government Administration ### "Fire Inspection and Permit Problems" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 29, 2022 I currently use ESO daily as a fire inspector. it is cumbersome. It is now set to replace the ERS systems in the other fire department I volunteer for. attempted to contact the company several times about the problems. I was told my situation would be escalated up the chain multiple times then never hear back from anyone. Pros Not much at all. I am not happy with this product or their customer service. Cons The fire inspection side is extremely poor in its operations. Fire Inspections and permit obviously are an extremely low priority for this company. The biggest issue is the ability to search for addresses or businesses by name. unable to find occupancies that you know are loaded in the system. cannot forward the inspection notes from a previous inspection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Samuel I. Sgt Public Safety ### "Great customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 11, 2019 We used Firehouse for 5 years. It was great for putting data in and getting it out but could cause other issues. Pros The ability to make your own reports was great. Also, you could set certain questions to make other questions be asked. This made it easy to be able to get as much information from the data inputter as possible. Cons There was a little much customization on some stuff and could cause other issues if you didn't know what was being changed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Danilo D. Paramedic Public Safety ### "FIREHOUSE Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2019 The benefits are we are able to do our charts and QA/QI in a timely manner and we are able to use the scheduling portion and setup times easily as well for scheduling. Pros We use the firehouse software for our scheduling and for our reporting and it is the best. Cons None needed the software meets all our expectations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kelsey B. Firefighter/IT Support Public Safety ### "Affordable & Feature Rich" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Our experience with Firehouse has been rewarding, and we hope to continue using the it for years to come. Pros We have been using Firehouse for about 3 months, and we are really starting to realize the benefits of the software package as it pertains to the data we must compile for our property insurance rating by the state property insurance association. Firehouse turns collecting data and compiling that data into reports a very simple task. The features are so plentiful, and we’ve yet to use them all to fully get the benefit of the package. Cons The only thing that we’ve come to dislike about the software is again, like most packages I review, the ability to customize the software without limitation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Adjunct Faculty Higher Education ### "Work with this program every 3rd shift for charting purposes" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 15, 2018 Pros Prior to other programs becoming more readily available FH had everything a user could want in charting because nothing really existed pre-hospital. Now with programs catching up and surpassing FH, FH has not continued to keep up with the times. There is not much to look at for Pros outside the fact it is still #1 for NFIRS reports only because it is FIREHOUSE, it should be good at that. Cons Just about everything in this program, I apologize for being harsh but it has been bought and sold many times now and the development and upkeep of the software has fallen by the far wayside. Customer service can take up to months to respond and I believe only because you emailed them enough times. There is no way to truly modify the fields you want to modify even though that was a portion of their sales pitch. The program loses data as you are typing through your chart so we have learned to avoid certain "automation" buttons. This once great program has fallen quite far from its original design. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Daniel A. IT Coordinator Government Administration ### "Firehouse is meeting our needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2018 Effectively runs our fire department. Pros Locally hosted and self managed. Light on server and workstation resources. Reliable and stable software. This application has lots of options and features. Support seems to be getting better and better. Cons This software has a bit of an older look and feel. Application is very hard to use on a mobile device. Lots of training required to effectively use the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Kim F. System Supervisor Public Safety ### "Frustrated by Firehouse implementation that never happened, even though paid. Ripoff." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 7, 2017 Firehouse cost us thousands and it is useless because it never worked. We've gone to Fire Records from Tritech. Pros Our Fire Dept. chose Firehouse. We paid them thousands. As per contract we sent them the data from our current Fire Records system to convert. They loaded it for us to inspect. Many jumbled fields. Marked errors after extensive review and sent back. Came back with many errors, sent back. The salesman dodged our contact attempts for months. Still haven't worked out migrated database. Go-Live originally to be June 2016. It's now November 2017. We paid thousands. Only have a demo with bad data in it. We still use our original Fire Records system. What I like most is we aren't using Firehouse and we're not giving them anymore money. I also like the idea of filing a lawsuit for non-performance. Cons The service response is a swindle. The proprietary database doesn't import data very well. Never used it in production because of it's never been finished. The company has not honored the agreement. 1.5 years and still not implemented. They have the nerve to put us on their customer list. Run away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WW Wyatt W. Shift Commander Public Safety ### "Does a lot of things pretty good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2017 Pros I'm currently using the 7.x version and not FHnet. I have only played with FHnet and cannot give guidance. I also use the client provided server model and have not used the hosted services offered. Admin side is fairly straight forward and easy to use. They used a proprietary software for reporting in the older version based on FireFox. Crystal knowledge will go a long way with this. They have conferences every year and they teach you everything you might need to know about reporting (the best reporting courses I have ever taken). The newest version is using SQL reporting which is free and has a lot of youtube videos. The conference again will help with this. User side is straight forward, but a little clunky. Easy to set custom rules and require fields when you want. Interfaces with many other software packages including: Kronos Workforce TeleStaff, OSSI CAD, Rescue One CE provider. If you have a little database knowledge, you can do just about anything. Lots of task that can be set up automatically. Automated reports. It is easy to import bulk data and export bulk data from the software directly. Also have a ipad version for inspections. Cons Tech support usually makes you leave a message, but generally calls back within a few hours. Started using other software for scheduling, truck and SBCA checks because they are easier. Did not like the EMS package offered. They could do very little customization. When I asked about a field that would be required by my region, they stated that not enough people wanted it so they would not do it. I would say the 9 county region around Houston, Texas as being a very large group of people. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Austin M. Systems Analyst Government Administration ### "IT Administrator of Firehouse for Fire / EMS" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 15, 2017 Pros It integrates with our CAD. When it works, it works okay. It does what it says for the most part, and has been around for awhile. Cons When you call in with a problem, the tech has 20 minutes to fix the problem, and then they make it into a ticket. It can takes many days to hear back about it. Sometimes I have had to call in multiple times about the same open ticket, and have to talk through the issue from scratch with each one. The software is definitely not intuitive in any way. It is 5 clicks to attach a document to an occupancy, and if it doesn't work, that's at least 4 days to get it fixed. Sometimes it seems like most of the repair tech's themselves don't understand the software. One time I was asked if I had Googled the error code myself to see if I could find anything. The FH Inspector app requires many things to work together for the program to work, which means it doesn't work as much as it does. The Fire Marshals still carry paper with them for when it is down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jenna S. Communications Manager ### "Horrible. They don't care about their customer, only their bottomline" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 23, 2017 Cons It's awful and I would NOT RECOMMEND. It is redundant, not easy to fill out, and there are no manuals to help users make it work better for their needs. I contacted Customer Service and it took them 2 weeks to get back to me for a simple database question. They were really nice, probably the nicest company reps I've dealt with, but not very helpful for an immediate need. It would have taken me less time to hand write the list that I was asking about. Don't even get me started on their sales team, THE WORST. If I didn't HAVE to use this system, I wouldn't. Trust me, there are better options out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121521/FIREHOUSE-Software/reviews/) Popular comparisons [First Due vs ESO Fire RMS](https://www.capterra.com/compare/121521-179338/FIREHOUSE-Software-vs-First-Due)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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