--- title: "PowerDMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PowerDMS the right Compliance solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121513/PowerDMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- PowerDMS 4.7 (621) [View alternatives](https://www.capterra.com/p/121513/PowerDMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of PowerDMS Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews AO Aaron O Senior AdvisorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of uploading documents combined with the highlight feature helps us focus on whats important increasing our efficiency in maintaining documents between accreditation cycles.“ September 29, 2025 JS Joshua S CaptainLaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “The training sessions at the conference did not fully align with the title, nor did the content fully cover the material. “ October 1, 2025 JO Juan O LieutenantLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I’m excited to finally have a formal, professional, and effective piece of software to monitor our use of force, internal investigations, and provide immediate feedback with the Power Suite!“ October 1, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I would have to say, my biggest frustration over the years has been lack of updates and solid -one program integration into other PowerDMS & NeoGov products. But, I understand that is about to change!“ September 29, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “PowerDMS makes managing accreditation, policies and training seamless— an essential tool for any Sheriff’s Office.“ September 29, 2025 SK Sheryl K Document ControlHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing about the reviews, when someone doesnt review in time by last review entered by document control it adds its own review and throws off the review date.“ October 2, 2024 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “It keeps a great archive of all our policies and makes updating them in our standards for accreditation process a breeze!“ September 29, 2025 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “User experience can sometimes be clunky, and new users often take longer then one would expect to get up and running.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 621 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Detective Sergeant Used the software for: 3-5 years ### "Law Enforcement use" October 27, 2026 5.0 I enjoyed having sop and policy and procedures all in one place. The ease of function and the ability to search is really helpful when it is needed in a quick time. Pros All policies and procedures are in one place. The policies an be searched by using keywords. Also, just stating usi g Insight and Vetted for recruiting. Cons At first, the product was hard to manage. It was not very user friendly. As time passed, and used for frequently, it became easier. Review Source Police Training Cadre Used the software for: 1-3 years ### "10/10 highly recommend" October 27, 2026 5.0 Very excellent tool. Overall, my experience with PowerDMS has been positive. The platform provides an organized and convenient way to access policies, review important documents, complete assigned training, and track compliance. It helps streamline communication and ensures that personnel can stay informed of updates and departmental requirements. Overall, PowerDMS is a useful tool for improving efficiency, accountability, and policy management. Pros I love the new AI feature. What I liked most about PowerDMS was its ability to organize policies, procedures, and training materials in one centralized location. It made it easier to access important documents, track employee acknowledgments, manage training records, and ensure personnel stayed informed and compliant with departmental standards. Cons Honestly there’s nothing to like the least. The only issue I’ve had prior to the AI feature is that navigating the system can sometimes be confusing, and finding specific documents or policies takes longer than expected. The search function and overall layout could be improved to make the platform more user-friendly and efficient. Review Source Accreditation Manager Used the software for: 3-5 years ### "Powerdms product " October 27, 2026 4.0 My overall experience is great! Great customer service compared to other products. Has many avenues for training. Pros Customer support and many of the products. I like the management and the process of workflow. Advance search is ease to use as well. Cons The only con i think of is maybe the design of the filtering of analytical portion when you try to do reports. Review Source Records Management Used the software for: 3-5 years ### "Nice product " October 26, 2026 4.0 My overall experience with powerdms is good. It is a great system to keep all documents organized, and its easy to train others to use. Pros What i lile most about PowerDMS is that it is very ueer friendly and if we have any questions, their customer service is fast abd easy to gey ahold of. Cons What i lile least about powerdms is that it glitches constantly and the system does not refresh automatically. Review Source Police Policy Writer Used the software for: 3-5 years ### "powerDMS review" October 26, 2026 3.0 Pros Easy place for all policies, and other relavent documents for all staff to be able to pull up quickly. Cons Hard to navigate work flows for multi step processes, would be nice to have a place to store working documents for accreditation Review Source Associate Director Used the software for: 1-3 years ### "Great document system for accreditation" October 26, 2026 4.0 Good, still learning. Feels like we aren’t using to the best of the ability yet but hoping to learn more Pros Provides a full repository for documents; ease of accreditation and standard linking for our site visits Cons Lots of customization is great, but lots of work to get things set in a usable fashion. Lots of screens to check and uncheck Review Source Shift supervisor Used the software for: 3-5 years ### "Shift supervisor " October 26, 2026 4.0 I appreciate how easy it is to document daily observational reports Pros Ease of use especially when compared to what we were using. The system is much easier to document and manage training. Cons I do not like the new feature that logs users out after 30 minutes. This interrupts work flow and slows us down. Review Source Peter L. Deputy City Manager Used the software for: 3-5 years ### "PowerDMS is easy to use " October 26, 2026 5.0 I have used PowerDMS for over 400 policies and able to update them very easily. When we have mass changes we can deploy them easily. Pros The platform is very easy to use and track for our employees. It is a great way to track our employees. Cons Nothing. The software is very helpful for our employees. We are able to sort our policies by type of employee. Review Source Captain Used the software for: 3-5 years ### "Software you actually deserve " October 26, 2026 5.0 Transformational - moving from outdated systems to a comprehensive ecosystem almost feels wrong because it is so foreign. Pros The products are built on customer input and improved by customer feedback. This approach is unlike those of other government SaaS platforms. Cons The more people aren't aware of it. There are so SaaS companies that don't produce results, many shy away from "just another program that doesn't add value". Review Source Support Services Supervisor Used the software for: 3-5 years ### "Support Services Supervisor" October 26, 2026 4.0 My overall experience has been so so, as taking ovet the problem there was a huge training curve and not very many resources. Pros The system having a single sign on and cross platform intergration. Being able to send text message updates to applicants Cons Follow up once a product has been implemented. Lack of Power University learning sessions. Needs more support Review Source Police Officer/Accreditation Officer Used the software for: 3-5 years ### "Amazing Customer Service and Support Groups!" March 19, 2021 5.0 To be fair, the con I described only affects 1-2 people within our entire organization and shouldn't be counted as a true con as much as a pet peeve. All in all, PowerDMS is an amazing product. Our organization still hasn't used it to its fullest potential. Policy housing, Training, Archives, Public Facing Documents, etc... PowerDMS really can be used for multiple purposes! Pros There are many things about PowerDMS that make it a great product. It's simple and easy to use for the end users. Administrators have more of a learning curve; however, the support groups and Customer Service are fast to respond and AMAZING! PowerDMS allows users to easily search policies both on a desktop and the mobile app. It also allows administrators to quickly locate version histories and add documents/audio/video as proofs for accreditation purposes. In addition, the Training module works great in these pandemic times to allow for remote training. Cons Only one. The Session Timeout only allows for two options. 1) Timeout in twenty minutes of activity, or 2) Stay logged in if the window is open. There is no middle ground for PowerDMS Administrators. I can't tell you how many times my session wants to timeout as I am in the middle of loading a proof. Review Source Sergeant Used the software for: 3-5 years ### "PDMS Policy" September 30, 2025 4.0 It is great. I enjoy the university for searching and finding answers at off hours. I have learned more details of the producr. Pros It is easy and my agencies go to product. I use this to track my agencies training and policy. I use it for the staye required training tracking Cons It is overwhelming for new employees. They are overwhelmed with the training and policies they have to get through. Supervisors cannot enroll members to training. Review Source Accreditation Manager Used the software for: 3-5 years ### "User experience " October 19, 2023 3.0 Positive Pros I love policy management & tracking changes. I love that all of our policies & historically info is in one location. Cons The success community is difficult to find info unless you have proper wording. Reasons for choosing PowerDMS CALEA requires it but we bought the full suite. Review Source Ethics compliance manager Used the software for: 3-5 years ### "PowerDMS is great!" September 30, 2025 5.0 We have been with PowerDMS since 2016 and we have used training and policy management the most.accreditation tracking has been great! Pros Policy management is great! Accreditation management with ease. Easier to push out to everyone. Seems to be a great product Cons Analytics is lacking takes too long to pull certain items. When looking up when someone last logged in no longer easy to find. Review Source Major of security Used the software for: 3-5 years ### "Major of Security" September 30, 2025 5.0 My experience with our DMS has always been positive. And my customer service managers have always been great. Pros Assistance with accreditation. I really like the fact that power DMS can help transfer my policies store and update the past ones. Cons I thought it was a wonderful product that had very small issues for their needs that I was utilizing it for Review Source Accreditation Supervisor Used the software for: 3-5 years ### "The future is bright" October 1, 2025 5.0 Pros Everywhere that it is going into the future. Integrating AI into all aspects. Begin able to ask questions about what our policies say and the system citing our policies. Cons Highlighting for accreditation. But that is already going to be going away so that is a win for me!! Review Source Police Office Assistant Used the software for: 3-5 years ### "Power Dms review " October 1, 2025 4.0 Very satisfied. The software does why it needs to for our agency. We have difficult scheduling and it is always up to the challenge Pros Reliable software. Have never had it not work for me. I am a daily user and appreciate that I know it is going to work when I need it to Cons Sometimes hard to find information. Now that I'm more experienced in using the software, I don't have many issues, but when first learning, it was hard to find things. Review Source FTO coordinator Used the software for: 3-5 years ### "PowerReady " October 3, 2025 5.0 Training sessions enabled the client to expand their knowledge of the product. I am an every day coordinator and I appreciated leaning things I was unaware of. Pros Ease of use of the product. The application is simple to use and there are no issues with the application not working or being off line. Cons There were a few areas the platform was lacking for our age y needs; however, the ability to schedule a “one on one” with the managers was an excellent idea and very helpful. Review Source Captain Used the software for: 3-5 years ### "PowerDMS An Essential Tool For Our Office. " October 1, 2025 4.0 PowerDMS makes managing accreditation, policies and training seamless— an essential tool for any Sheriff’s Office. Pros PowerDMS is a lifesaver for accreditation, streamlining policy approval and speeding up training approvals. Cons I would have to say, my biggest frustration over the years has been lack of updates and solid -one program integration into other PowerDMS & NeoGov products. ….But, I understand that is about to change! #Excited! Review Source Commander Used the software for: 3-5 years ### "PowerReview" September 30, 2025 4.0 A good product that is adaptable. We use it for policy, documents, forms, training request workflows. Pros Convenient and user friendly. Useful for storage of documents and policies. Also useful for workflows. Cons Change or update a policy you still need to sign that you read it. Should have a selection to sign off on it as well when publishing. Review Source Lieutenant Used the software for: Less than 1 year ### "Power DMS policy and training" October 4, 2024 5.0 Interactive and informative. The presenters ate very knowledgeable. Pros The policy and teaining modules. Tjw easy at which we switched over and the training and ease of usw for staff. Cons Nothing yet. So far the process has been easy transition and user friendly Switched from [OnBase](https://www.capterra.com/p/62208/OnBase/) Administrative decision to switch to a more uswr friendly product Review Source Deputy Used the software for: 1-3 years ### "PowerDMS Quality" October 1, 2025 4.0 Its a good tool that allows our agency to disseminate information quickly. I would like to see an improvement in latency. Pros Great for policy management. Creation, review, edits, and signatures. That process is simple and easy to follow. Cons Analytics as it regards to exports. The way every report has the same title is not helpful for the occasions where I need it. Review Source Executive Director Used the software for: 1-3 years ### "Outstanding " October 1, 2025 5.0 Very easy to use and set up, the resources are very helpful. I love the product and would be interested in learning about a campus contract Pros Organization and tracking employees progress, policies at staff finger tips. Like the test and tracking credentials Cons Difficulty setting up multiple departments with different directors, making sure all the security are set. Review Source Records Administrator Used the software for: 3-5 years ### "Great job!" September 30, 2025 4.0 I mostly manage users and post documents which are both very easy to navigate so I didn’t need a lot of training. Pros I like the ease of use when managing users, posting documents, and adding people to courses. I like the new click to sign feature. Cons Setting up courses can be challenging And take some time to get used to all the possible features. Groups are hard to manage. Review Source Sr. Admin Used the software for: 3-5 years ### "Bringing on Power" October 1, 2025 5.0 Pros Easy to use and search policy. New products integrate well with each other aw well as outside vendors. Cons Limited on number of templates within PowerIA. We’re just adding this product, so that may change or I may identify an easy workaround once we’re up and running. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.