# Page 9 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121447/Sprout-Social/reviews --- Sprout Social 4.4 (606) [View alternatives](https://www.capterra.com/p/121447/Sprout-Social/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Sprout Social ## Showing most helpful reviews Showing 201-225 of 606 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elle D. Company Owner Design Used the software for: Less than 6 months ### "My client loves Sprout Social" March 5, 2024 5.0 Pros I inherited his from a client and use it solely for them. It is simple for me to use on their behalf. Cons It is very expensive compared to the other Social Media management tools I use for clients Review Source JL Jamila L. Digital Marketing Associate Real Estate Used the software for: 6-12 months ### "All-In-One Social Media Management Solution" January 14, 2023 5.0 Pros Sprout Social is a robust platform for managing all aspects of your social media presence. It offers a wide range of features including scheduling and monitoring of posts, audience engagement tools, and detailed analytics. With Sprout Social, businesses can streamline their social media management process and effectively plan and execute their social media strategy. Cons This tool is an absolute game-changer, with no drawbacks whatsoever. Review Source ES Elizabeth S. Musician Music Used the software for: 2+ years ### "Great Software! Perfect for collaboration between teams" April 1, 2023 4.0 Pros Easy to learn and become fluent in each area of the program Cons No issues with it other than it initially didn't work well with scheduling Twitter posts. Review Source VR Verified Reviewer Digital Marketing Specialist Financial Services Used the software for: 2+ years ### "Great, but not much better than just using built in Facebook tools" June 14, 2022 5.0 Pros It is great for managing multiple accounts, seeing extra data about the audience (especially Instagram) and making sense of it Cons Now that Meta products have their own scheduling options, Creator studio and multiple new features, it seems that there is not a lot of use for this 3rd party app, except for insights. Review Source AJ Alicia J. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Saved me a lot of time and made my job a lot easier." November 16, 2022 5.0 It helps me to manage my clients social media accounts without having to deal with them separately. Pros I loved how I was able to monitor all my clients social media accounts in one place. Cons At the moment I don't have any issues with sprout social. Review Source JG Jérémy G. Chef de Projet Internet Used the software for: 2+ years ### "Un outil parfait pour ses réseaux sociaux ! " November 5, 2022 5.0 Pros Pouvoir gérer les réseaux, analyser les retombés, suivre les performances sur les réseaux et ainsi mieux comprendre ses campagnes de community management : tout est possible avec Sprout ce qui en fait une solution idéale et très pratique à utiliser au quotidien sur le Web, voire même indispensable ! Cons Si Sprout permet d'avoir beaucoup d'information sur ses réseaux sociaux, on pourrait lui reprocher de proposer de façon payante des informations qu'on obtient gratuitement via Facebook par exemple. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Review Source Steve P. Founder Used the software for: 2+ years ### "The best social media tool out there " April 21, 2018 5.0 Pros The smart inbox! I first got Sprout to save the problem of managing so many accounts and trying to stay focused and sane. The Smart inbox was a gamechanger. Since then it's evolved well and packs some really powerful features to simplify and scale not just outbound social, but inbound social and that's where it really stands out. Cons Literally, the only thing that stops me recommending this to everyone is the cost. And it's not really a con, it's aimed now at a more professional market so I totally get it. I'm grandfathered into an old plan and it's a shame that as such an early adopter I'm not given more of the new features, once again I understand it, but I think it does say a lot about a company. As new features are released you want to see the early supporters rewarded. It would also be nice to see recurring posts as an option or a way for people to be able to store social media content to quickly re-use. Review Source Mike P. founder / strategy Marketing and Advertising Used the software for: 6-12 months ### "It looks pretty, but it's not." August 3, 2018 1.0 We've solved no business problems. Frankly, we're spending way too much time trying to figure out what is correct and what is not. I'm not sure we'll stay with Sprout even another month. We're looking now. Pros Nice design. Nice people to talk with. But the product itself - i.e., the data and analytics - just isn't good. Maybe the posting/publishing functionality is good, but our people abandoned that immediately and went back to posting directly to the channel. The competitor feature is good. Cons Just about everything else. The data is often inconsistent and incorrect. They will tell you that they're just tapping the APIs, which is a nice way of pointing the finger, but it's also telling us we may as well just go straight to the source and bypass these problems. We're spending way too much time cross-checking the data we get from Sprout, which really means we're the dummies for bothering with this in the first place. Review Source VR Verified Reviewer Program Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Sprout Social Review" October 12, 2018 4.0 Decent but I don't think it's worth as much as it costs - I still go to my social sites often to post or find tags, hashtags, etc. Would like to be able to use it as a planning mechanism as well rather than just a posting feature Pros Easy to pre-post and duplicate posts, love the reporting aspect and flexibility, and blogs are useful Cons Cannot tag FB users, cannot use as a planning calendar easily, content finders aren't as effective, twitter hashtags don't come up with what is popularly used, twitter tags do not prioritize twitters you follow, cannot post within a group on FB Review Source VR Verified Reviewer Sernior Program Manager, Influencer Marketing & Social Media Strategist, Editor Education Management Used the software for: 2+ years ### "Easy to manage + retrieve metrics " November 27, 2018 5.0 Easy to use on a big multi person team in an agency. Pros I love the reports and ability to have all social data in one place. The phone app is great, too! Cons it's not intuitive for some creative team people but we can train them. Review Source Torri D. Social Media & Advocacy Specialist Computer Software Used the software for: 6-12 months ### "Too many clicks" February 13, 2019 3.0 Pros The software lets me publish and see basic social metrics Cons Why do I have click to open a page and then click to open the schedule, click to open the time to schedule, click to add the social account, deselect social account. Click to open every little thing instead of it prepopulating on the page. It's honestly so dysfunctional the way you have to navigate the site. I can't even click and drag posts on the calendar or delete queued messages from the calendar. I have to navigate to a different area entirely. Review Source NH Nate H. Senior Content Strategy Manager Education Management Used the software for: 2+ years ### "Sprout is a great social media management option" December 3, 2020 5.0 Sprout is a huge help in our day to day social listening, responding to messages, and scheduling out our content. It is a solid platform and gets the job done how we need and hope it to. Pros The price is very competitive and the package they offer within that plan has everything you could need in a social media platform. Cons I think there could be some improvements that cater to the shifting social landscape. More work with being able to post to Tik Tok for example. I also tend to schedule my Facebook boosted posts within the Facebook platform instead of Sprout, I think the overall experience for boosted posts could be improved upon. Review Source Tara H. Marketing Coordinator & Corporate Social Responsibility Officer Retail Used the software for: 1-2 years ### "The Best All-In-One Posting Platform" July 19, 2019 5.0 This is the overall best solution I've found to streamline social posting. Pros This software helps streamline your social posting across all channels. You can cross-post, plan, and review analytics all in one dashboard. Cons With Instagram posts, you can schedule them in the software, but still have to log in to Instagram to make it publish. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) Review Source HH Heather H. Content Marketing Manager Real Estate Used the software for: 1-2 years ### "Keep Coming Back" October 22, 2019 4.0 I've used Sprout Social at three different company's now. I try other less expensive platforms but always seem to come back to this one. The smart inbox is a large reason why, but it also just seems to be the most robust and easiest to navigate of all the social tools available. Pros My favorite feature by far is the smart inbox. I also appreciate the calendar and how easy it is to schedule posts. Being able to coordinate tasks between users and integrate with help desk software is also incredibly helpful. Cons I wish I had the ability to customize posts for individual platforms without having to duplicate the post, though it's really a pretty minor inconvenience and there are benefits to keeping them separate, too. It would be nice if they offered a wider variety of help desk software integration, too. Review Source Domingo G. Owner, Partner Marketing and Advertising Used the software for: Less than 6 months ### "Great if you can afford it" October 6, 2023 5.0 If you are a small agency or freelancer its unaffordable.It has a lot of great features to manage SM for each client and easy to get your reports. Pros Scheduling.SM listening.Reports by plataform, date, etc. Cons Very pricey.Limited amount of SM profiles. Review Source Jason B. Project Manager Religious Institutions Used the software for: 1-2 years ### "Have tried many social management platforms, Sprout is one of the best!" December 10, 2018 5.0 Pros Have tried many social management platforms, Sprout is one of the best! My favorite feature is the inbox where you can track all engagements from​ all channels and assign them to other team members (if you have that plan). Cons It's very expensive. I know it has a lot of great features, but compared to other platforms ... it is very, very pricey. Review Source WM William M. Social Media Engagement Manager Hospitality Used the software for: 2+ years ### "Great Software for Social Customer Care" November 9, 2017 5.0 Everyone I've spoken to at Sprout has been fantastic. In another year or so once they've really fine-tuned their entire product, it will be one of the best. Pros Ease of use - the inbox is extremely easy for care reps to digest, especially if they've never used social tools in the past. Support - Sprout's support team is on top of any issue. I always received a prompt response from their support team. Innovation - Sprout was always at the forefront of new social updates - for example, they are one of the only engagement tools to offer a built in chat bot. Cons Lack of integration - Sprout doesn't integrate with many other products, specifically listening tools. Social listening - While they are developing their own listening tool suite, they are going to be behind industry leaders for some time yet. Review Source VR Verified Reviewer Social Media & Advocacy Specialist Computer Software Used the software for: 1-2 years ### "Good platform for managing social " August 28, 2019 5.0 I'm excited to see how the reviews feature will be rolled out for monitoring external sentiment, I hope that add more review sites to monitor within sprout Pros Great for scheduling, monitoring and managing social overall. I enjoy using the platform and it gets the job done Cons A little clunky at times, when you, however, to see what is schedule you can't scroll through the pop-up Review Source VR Verified Reviewer Content Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "Good value, but slow to update" February 21, 2019 4.0 Has helped to expedite social media posting and reporting significantly. Pros Sprout social makes scheduling social media posts really easy, and the cost is pretty low per user account. Cons Reports cannot be customized (at least not with standard subscriptions) and they are VERY slow to update emojis which makes it difficult to align posts across platforms. Review Source Ryan D. Senior Associate Public Relations and Communications Used the software for: 1-2 years ### "Helpful" November 12, 2019 4.0 We rely on sprout every day, but there are definitely areas for improvement. Pros Great way to organize content. Excellent reports and access to data. Makes scheduling content for months at a time a complete breeze. Cons Signs out of accounts randomly, does not do a very good job with custom preview media. An absolute pain to find content from other users. Review Source JD Joshua D. Social Media Manager Marketing and Advertising Used the software for: 6-12 months ### "Extremely powerful but not cheap social media management platform" June 30, 2022 5.0 My experience with sprout social has been positive. I used it successfully in social listening activity for a high-budget project. Pros It is a comprehensive suite of tools for all-around social management. it is definitely the most powerful tool I have used for social network scheduling, management and analysis. The interface is neat and clear, and the support team is always available for any questions or needs. Cons everything has a cost, even sports social has a cost.... and it's not low. sprout is a rather high price and is unlikely to be affordable for freelancers or small marketing agencies. This precludes a good chunk of users from having access to great tools. Review Source LT Lisa T. Marketing Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Good but could be better!" June 3, 2021 4.0 Platform is good and easy to use. Reporting is good as well. It could be better by working on its customer service and being proactive with bugs and ensuring customers are always notified of posts not going out or issues. Pros Reporting is wonderful. Can get lots of info based on platform and it’s great to see the trends as well. Easy to schedule. Cons Bulk loading takes longer than scheduling manually. Need to make that faster. Also, the random account disconnects that happen without notification occur fairly often. Support is ok but not the greatest. Takes a long time to get resolution on issues and after an hour, you may not even get results. Review Source VR Verified Reviewer Creative Arts Pastor Religious Institutions Used the software for: 2+ years ### "Aggregates social media channels to make it easy to keep engaged with your audience" January 11, 2018 4.0 It's the email inbox to our social media channels. Critical to what we do every week on social media. Pros Social media channels keep growing and growing. Having one clear place we can consistently use to see incoming engagement at one place has been amazing. Metrics to evaluate what's working and not working has been a critical tool for us as well to make adjustments for strategies. Cons The cost makes it difficult to utilize as many users as we would like. We'd greatly benefit from having multiple users, but cost has been a barrier. Review Source VR Verified Reviewer Manager, Demand Generation and Marketing Operations Information Technology and Services Used the software for: 2+ years ### "Industrialized Social Media Management" November 23, 2018 5.0 Pros We deployed Sprout to assist in some of the more taxing elements of managing social: listening, scheduling, analysis across platforms, and outsourcing. Sprout has fit the bill. By the way, if you haven't already checked out Landscape by Sprout Social, it's a great tool that is offered for free for re-sizing images across platforms. Cons Sprout is on the higher end of the market in terms of price, but considering the enterprise-grade features, and when considering the opportunity cost of our time saved, we are comfortable with the investment. Review Source VR Verified Reviewer Online Marketing Manager Used the software for: 2+ years ### "Used with multiple client accounts" July 25, 2018 3.0 Good reporting. Helped give an overview to clients. Pros Access control and reporting are great and pretty easy to use The monitoring options are also well done. I also the calendar view. Cons While it's great to have the option to post across multiple platforms, it's not very practical as what you enter doesn't display the same way on all social channels. And, not that it's Sprout's fault, but not being able to actually post to Instagram makes the scheduling part less reliable. I often found it easier to just go post things directly on customer accounts. Review Source Similar Products Featured