# Esker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Esker the right Document Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121233/Esker-Accounts-Payable/reviews --- Esker 4.6 (38) [View alternatives](https://www.capterra.com/p/121233/Esker-Accounts-Payable/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Esker Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BC Brent C Director of ITConsumer Goods, 201 - 500 employeesUsed the software for: 1-2 years. “The interface was easy to use, and once everything was setup, there was very little maintenance.“ February 20, 2025 Burak C Accounts Payable AnalystConsumer Goods, 10,001+ employeesUsed the software for: I used a free trial. “Integrates with SAP Products and that's why Esker is a great automation system that needs to be considered with companies who wants to automate their finance systems.“ October 27, 2020 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jana S. Credit Manager Used the software for: 1-2 years ### "Very user friendly!" December 11, 2017 5.0 Pros Automated posting, telephone payments, reminder emails, ease of invoice disputes, ease of communication between us and customer Review Source TK Taylor K. Engineer Hospitality Used the software for: 6-12 months ### "Esker Saves the Day." February 21, 2025 5.0 Esker has given me a positive experience, helping out with the odds and ends of business costs and productivity. Pros I enjoy that Esker reaches out to clients for feedback and where they can make improvements. Cons Esker seems to have lots of down time for maintenance and such, causing delays in costumer use. Review Source KC Kara C. AP Analyst Consumer Goods Used the software for: Less than 6 months ### "We are in the process of implementation." November 27, 2017 3.0 Pros The visibility and accountability processes built into the automation. Once live, it will be great to have information in one place. Cons Surprised at some of the functionality that is not out of box and requires additional customization. Review Source BC Brent C. Director of IT Consumer Goods Used the software for: 1-2 years ### "EskerFax Reliability" February 20, 2025 4.0 Esker is a great company to work with, and their customer service was also very good. Pros We used their EskerFax software for years and it was extremely reliable. The interface was easy to use, and once everything was setup, there was very little maintenance. Cons Some of the older setup routines were hard to understand. Review Source LU Lapio U. Sales Manager Telecommunications Used the software for: 1-2 years ### "Order Management Easy With Esker " April 30, 2024 5.0 Pros When it comes document management and risk management, Esker offers all we need. Cons Having used this for long, I haven't had any issues with Esker Review Source VR Verified Reviewer Customer Service Representative Outsourcing/Offshoring Used the software for: 2+ years ### "Order Entry" December 11, 2018 5.0 It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience. Pros What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting. Cons Sometimes it has some technical problems or it was on maintenance and we delayed our daily work. Review Source KF Katie F. Content Developer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Esker on Demand Makes My Job Easier." May 27, 2020 5.0 Love it. I'm able to quickly navigate into the system and see exactly what invoices have been submitted, what needs approval, sort by vendor - it's incredible. Pros We switched to Esker on Demand last year from an on-prem invoicing solution, and boy - has it made all the difference! I now receive a simple email notification from Esker whenever an invoice is waiting approval. From there, all I need to do is click - view invoice - make sure it's all set - click Approve - and voila! Process is done. The system is very user friendly (no questions about what you need to click when, etc.), and it's terrific that I can sort invoices by vendor, date, amount - and quickly see what's been paid, is pending, and has a hold. Plus there's tons of FAQ information available online for those searching on how to get the most out of the system. Cons If there are a lot of invoices submitted, it's relatively easy for one to get overlooked. Though, even with that, they'll send you a reminder notification! Review Source VR Verified Reviewer Back Office Agent Outsourcing/Offshoring Used the software for: 1-2 years ### "Helpful Software" November 29, 2018 5.0 Pros Its a very easy way to process the orders from customers and all the information we need to have. Cons Sometimes we have issues and it takes time to process 1 order but its not that often. Review Source JS JUSTIN S. CUSTOMER LOYALTY REP Building Materials Used the software for: 2+ years ### "Great product for order processing" November 14, 2019 4.0 Overall the experience has been a good one. This has allowed us to automate some customers POs entirely. The rate of keying errors by rep has decreased and has allowed us to focus on other tasks rather than placing orders. Pros I enjoy the fact that Esker learns PO types and begins to auto-complete fields. This has allowed us to process more orders in a shorter amount of time. Cons I feel like the loading speed of pages and processes could be faster. Review Source VR Verified Reviewer SAP SD Configurator Biotechnology Used the software for: Less than 6 months ### "Esker Sales Order Processing Review" September 10, 2019 5.0 Pros Software is easy to use. End users are happy with it. Cons I don’t like how some of the search views are working Review Source JD Joshua D. Senior Systems Engineer Used the software for: 6-12 months ### "Great service at a reasonable price." February 21, 2018 5.0 Pros It's ease of use. It is also a rock solid product. We have had no issues so far with faxing. Our old solution had one daily it seemed. Cons If they would enable some items, it would help them reduce support tickets. Review Source AB Andrea B. CSS MAnager Construction Used the software for: I used a free trial ### "Interviewing Esker for our company" September 10, 2019 4.0 Everyone has been really helpful and a delight to deal with Pros Esker has had a great team showing us what they can offer us as a solution Cons nothing so far still deciding if we will implement Review Source JA Jorge A. TI Coordinator Retail Used the software for: 2+ years ### "Excelent Software" January 23, 2025 5.0 In our company we use it to automate purchase request approval processes, order tracking and invoice receipt. The software works very well, it doesn't crash and its menus are clear and the search options are very agile, in addition, it has different filter options that work very well. Pros Esker is a very intuitive software, it speeds up the processes of approving invoices and receiving orders, and its interface is very friendly and easy to use. Cons I have nothing to say, so far everything has worked as expected. Review Source RH Rose H. Accounts Accounting Used the software for: 6-12 months ### "Reviewing Esker " March 28, 2025 4.0 Pleasant experience, no problems at all. I know shock right! Give it a try and see what all the fuss is about. Pros I like how it is cloud based, easy to use and also the customer service is really good. Cons I can’t say a bad word about Esker. It really is good. Review Source AK Andrey K. IT Operations Retail Used the software for: 2+ years ### "Manage all of your bills and expenses in one placed including paper bills." February 7, 2025 5.0 From the time when we engaged them to the day-to-day processing of business invoices and expenses, it was an incredible experience Pros A whole suite of Expense Managment and Accounts Payable with a great capability to turn all of your paper bills into digital, OCRed invoices are amazing. Cons Some of the interface feels a little bit outdated, but at the same time, it is well polished for the functionality it is providing. Review Source CM Christopher M. Credit Manager Machinery Used the software for: 1-2 years ### "Great Software for any Accounting Dept" July 18, 2019 5.0 Pros Esker has been very easy to use and helpful in our accounting Dept. Cons I have not had any issues with Esker yet. Review Source Chad M. Director, Customer Support Building Materials Used the software for: 2+ years ### "Esker Sales Order Processing has enabled us to reach big goals" September 12, 2019 5.0 Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible. Pros Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year. Cons We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job. Reason for choosing Esker They committed to hitting the goals we established, were clear with expectations and timeline, and focused on the after sales experience. Cost was in the middle compared to two other products that we looked at. Ultimately you have to look at what you want to get going and think about all the value you will gain in the future with enhancements and new features. Review Source NW Nancy W. Sr. MIS Specialist Automotive Used the software for: Less than 6 months ### "Difficult Implementation Sketchy Documentation" August 22, 2019 3.0 If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind. Pros EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task. Cons The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating! The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc.. Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day. There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD. Review Source Lisa B. Territory Credit Manager Used the software for: 1-2 years ### "Great for Collections Management notes & payment reminders" February 23, 2018 4.0 Takes care of payment reminders that I don't have to work on during a month. Pros I like how we can setup rules of when to send automatic payment reminders to customers. It's a nice little touch to reach out to customers without taking up any actual time in the day. Keeps all collections notes & calls in one place; even co-workers or boss can view the stages I've taken if I am out that day. Highly responsive help team for when I don't find what I need in the detailed FAQ section (complete with screenshots). Cons Some of the things I didn't like have already been fixed; but for me the response time of the website seems slightly slower than other portals I use throughout the day. Not sure if that is fixable or not. Review Source LF Linda F. Training Specialist Automotive Used the software for: 1-2 years ### "Esker cuts order entry time drastically!!!!!" November 28, 2019 5.0 With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks. Pros I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up. Cons The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue. Alternatives considered [Informatica MDM & 360](https://www.capterra.com/p/168312/Informatica-MDM/) Review Source AH ANTHONY H. CREDIT & COLLECTIONS LEAD Automotive Used the software for: 2+ years ### "Esker has a winner!" September 10, 2019 4.0 I have been able to keep up with our customer's invoicing requirements and will be able to reduce DSO even more once the e-invoicing is setup. Pros I like how customizable the entire system is. It also generates reports that add value to collections and reduces manpower so you can realign your team's time to necessary activites. Cons The software works better with newer ERP's and there are a lot of features that need to be rolled out...but Esker is working on that. Alternatives considered [Atribus](https://www.capterra.com/p/182881/Atribus/)[HighRadius Accounts Receivable](https://www.capterra.com/p/127948/ReceivablesRadius/) Reason for choosing Esker Ease of use and customizable Review Source NR Nathan R. Analyst, Information Systems Consumer Goods Used the software for: 6-12 months ### "Great OCR SOP Option" November 18, 2019 5.0 Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half. Pros reporting down to the individual field level helps gauge cost to serve Cons Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box. Reason for choosing Esker Price Review Source SC Staci C. Credit Manager Used the software for: 2+ years ### "I have been using the product for almost 3 years and it has helped me to steamline my collections." June 27, 2017 5.0 Pros The ease of use and the fact that the Esker team is always improving the software and they listen to the input of their users when making changes. By using this product to organize and automate my collections I'm working so much more efficiently. I have few accounts with past due balances and I can keep all my notes in one place. Cons The reporting needs to be built up some more and it would be nice if it calculated more metrics so I could pull some high level reports for management. Review Source JR Jessica R. Customer Service Specialist Farming Used the software for: 2+ years ### "LOVE THIS SOFTWARE! Very user friendly" October 3, 2017 5.0 Pros This tool is just the absolute best! The teaching functions make order processing a breeze! Really nice to be able to set up key clients to email their orders in directly, saves so much time! Cons Information has to be in very specific places to properly be "taught"--but as long as your clients know this and have a consistent format to their orders--it works like a charm. Review Source Burak C. Accounts Payable Analyst Consumer Goods Used the software for: I used a free trial ### "Integrates with SAP Products" October 27, 2020 5.0 Pros Integrates with SAP Products and that's why Esker is a great automation system that needs to be considered with companies who wants to automate their finance systems. Even though we worked with AP/AR department on a trial version and tested it, we found the features and the usage (also monitoring) very easy and understandable. Cons There are lots of other options like delivery date prediction or proposal generation but you never use them. Review Source Similar Products Featured