# Yapi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Yapi Software - reviews, pricing plans, popular comparisons to other Dental products and more. Source: https://www.capterra.com/p/120854/YAPI --- # Yapi Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yapi ## What is Yapi? Patients today expect convenience from their dental office, like digital forms, online scheduling, and texting. Yapi equips your team with everything needed to deliver an exceptional patient experience while automating tasks like appointment reminders, recalls, and even insurance verification. Streamline your workflow with intra-office messaging, and boost your online presence by collecting authentic 5-star reviews from satisfied patients. Yapi is Dentrix Connected and integrates seamlessly with Eaglesoft and Open Dental. ## What is Yapi used for? [Dental](https://www.capterra.com/dental-software/) Overall rating Based on 49 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $199 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yapi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yapiapp.com&name=Yapi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yapi 4.6 (49) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (49) Ease Of Use 4.4 (188) Value For Money 4.5 (44) Value For Money 4.3 (175) Customer Service 4.5 (47) Customer Service 4.5 (182) ## Yapi alternatives Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month [4.5 (81)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing [4.6 (46)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/120854/YAPI/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.8 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Appointment Management 4.7 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.8 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Dental Practice Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Communication Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Yapi 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatically create schedules based on business needs or employee availability and qualifications Create, update, and manage bookings, itineraries, and reservations Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Pre-designed layouts that can be customized to match preferences and requirements Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Store, manage, and track all electronic documents in a centralized location Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Electronically collect payments for goods or services Reminders sent via email Compliant with HIPAA, which sets standards for sensitive patient data protection Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Send messages via SMS Web form that allows users to enter data that is sent and processed for different reasons Get Advice We can help you find the software with the features you need. Features 4.7 (49) 4.7 Based on 49 reviews ## Pricing Value for money 4.5 (44) Base $199.00 Flat Rate,Per Month Value for money 4.5 (44) 4.5 Based on 44 reviews ## Integrations [ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Practice-Web](https://www.capterra.com/p/48192/Practice-Web-Dental/)[ Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)[ Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[ RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (47) 4.5 Based on 47 reviews ## User reviews Overall rating 4.6 Based on 49 reviews Filter by rating 5(36) 4(9) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent Benjamin D. CEO owner. Health, Wellness and Fitness ### "patient communication software with many glitches " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 December 25, 2025 Marginally good. We had several issues while using Yapi and only had problems with customer support. Pros Good integration with our practice management software low overall cost. Relatively easy interface to learn for our team. Cons Glitchy and had some down time due to issues. Subpar customer sypport. Tried to fix issues many times unsuccessfully before we switched to another platform. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We were unhappy with demand force and didn’t think we were getting a good service and roi Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing Yapi Reviews and recommendations by colleagues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lina M. Owner Hospital & Health Care ### "Beware of their billing" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 The service was good. I am now using a different provider just as good and even integrates better with my software at much lower price and better customer service I do not recommend them Pros Good patient communication program . I used for a few years . I jus switched to a better program that works better with my software Cons I am writing this review to warn potential client about persisting billing issues. I cancelled my subscription by emailing the billing department and I also spoke to my client manager about canceling. They continued billing my credit card. After I called to complain I was told I should have signed a termination letter which my client manager never mentioned when I spoke to her. The lack of effective communication and incorrect billing is frustrating. I hope the company after reading this review will take the necessary steps to correct my account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Shannon L. Treatment Coordinator Medical Practice ### "Why isn't your office using Yapi yet?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 Our dental office has used Yapi for about over a year. The product is extremely user-friendly, fun and intuitive. The customer service department is always helpful, patient, and quick to answer. I used Yapi at a previous office and brought it over here and everyone loves it! It is one of our most valued software programs. Yapi keeps our day on track with its scheduling and communication features. We highly recommend Yapi to all dental offices! Pros User friendly portal! And we love that they are always adding new features. Love the new Online Scheduling. Cons Making and using new forms and getting ahold of the department that handles this. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) I came to the office as a former Yapi user and switched the office over, knowing how much better it was. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anna G. owner dentist Health, Wellness and Fitness ### "Doesn't integrate with Dentrix!" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 10, 2024 Pain in the neck. I'm paying more for my new servic but don't even mind. Pros My staff was fine with YAPI the first year. Lots of kinks that we were always told would be corrected soon or were "in beta testing". Cons Leap came along and things went bad. Dentrix stopped refreshing. My IT guy spent tons of time. Dentrix spent tons of time. We turned the damn thing off and switched to Dental Intel and now we can work again. I asked for a partial refund bc of their software change... I had paid in advance. I was told "no refund". This product got worse with their upgrades. I'm upset. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) It was no longer available from Dentrix. Their new options seemed less than great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2024 Hi there—we are sorry you did not have a great experience. Server, network, and general IT configurations differ from practice to practice, and though infrequent, we have encountered troubleshooting that takes longer than average to diagnose the root cause. We hope there's an opportunity to continue working with you in the future. CR Charlottte R. Manager Medical Practice ### "We love Yapi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Pros Yapi was easy to install and learn how to use. We use it every day to confirm our patient's appointments and communicate with them. We make far fewer calls now. Even out patients like it! Cons Occasionally, the confirmation status doesn't change on the schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2023 It's wonderful to hear that your patients enjoy the text and email options to confirm and that you have reduced your volume of outbound calling! Thank you so much for sharing. Serge Isidore K. Gestion clientèle Retail ### "Plus Intéressant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2023 Dans l'ensemble, Yapi est un meilleur logiciel dans le secteur des cabinets dentaires que je recommande à chaque entreprise . Très facile et très efficace permettant de visualiser, de recevoir et partager instanément les meilleurs positions ou informations confidentielles sur des patients . Je le recommande Pros Yapi un logiciel très intéressant et utile pour les entreprises cabinets dentaires de partager instanément des informations sur les patients et très pratique Cons J'aurai aimé les téléchargements sois automatique et plus rapide . C'est un très utile que je recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2023 Thank you for sharing your experience and recommending Yapi to others! We have some updates on the way to make a few processes even faster and more automated than ever and will keep you posted! CT Christy T. Registered Dental Assistant/ Business Office Administrator Hospital & Health Care ### "Registered Dental Assistant/Business Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2023 Pros I love the dashboard. At first, my head was on the chopping block. My team hated the thought of using YAPI. Now they can not live without it!! I have so many good things to say about YAPI. Call me I will be happy to share with you. Cons Building forms, spanish forms integration does not work like it is supposed to, no communication with multi-user inside the routing sheet ( call me I will be happy to explain), customizing the routing sheet does not work like it is supposed to, lost forms are a big issue because the patient/guardian has to redo the lost form (sometimes more than once!!) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TE Trudy E. Office Manager Medical Practice ### "Love YAPI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 Great. Pros Yapi has multiple features. We learn something new every day. The document team leader (\[sensitive content hidden\]) is very knowledgeable, kind and patient with us. Without him, it would of been more of a struggle to learn and understand all that Yapi has to offer. Cons The ability to edit our forms. This is a complicated step and without the assistance of the documents team, we wouldn't know how to begin to update or edit forms and make sure that they are all the same for on line, in office and texting purposes. I would love to see them all in one spot. Reasons for choosing Yapi Features and benefits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2023 Thank you so much for sharing your feedback about the forms and your positive experience with our customer support team! DM Denise M. Office Manager Health, Wellness and Fitness ### "Communication is Key!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 19, 2023 We have only used Yapi for a short time however with all of the platforms we have used in the past, this one is by far the hardest to learn. Pros The ability to text and interact with the patients fairly quickly and easily. Cons Setting up Yapi is very tedious and the training is mediocre at best. Many calls to customer service for help in the beginning. I am pretty savvy with computers and this platform through me for a loop. Reasons for choosing Yapi Based on a recommendation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Christina D. Office Manager Medical Practice ### "Yapi is Spectacular" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2022 Spectacular, everyone from technical support to the billing department are easy to talk to and are very patient. (even if you want to update electronic forms many many times) We are able to reach out for tech help as often as needed, someone always reaches out and in a timely manner. Our communication as improved as well as the amount of patients we can see on the schedule because of the electronic forms, allows new patient paperwork to be completed before the first appointments and there is never confusion as to is who is ready for treatment and our collections have increased due to the overall improvement of inter-officer communication. We are able to discuss the out of pocket cost at the time of service and collect accordingly. Pros Yapi is a great communication tool. Not only are we able to text and email patients individually or a full day or everyone in the practice using Yapi, we can keep the admin team and the clinical team on the same page. The clinical team can alert the doctor they need an exam, and alert the admin team of a change in treatment. The admin team can alert clinical that the patient has a request, is here or running late. It also allows us to let the patient know if the financial estimate will change because the treatment has changed. Cons We have not had any complaints. We have not yet utilized the schedule online feature at this time, we hear it is very easy to have the web-site administrator set up the link. We will maybe try it in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2023 Thank you so much for detailing so many benefits your office has seen from Yapi including intra-office communication, and highlighting our client experience team, we are all here for you! [View all Reviews](https://www.capterra.com/p/120854/YAPI/reviews/) Popular comparisons [CareStack vs Yapi](https://www.capterra.com/compare/120854-176206/YAPI-vs-CareStack)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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