# FieldAware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldAware the right IT Service solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120648/FieldAware/reviews --- FieldAware 3.4 (66) [View alternatives](https://www.capterra.com/p/120648/FieldAware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FieldAware Ease of use 3.5 Customer Service 3.3 ## Pros and Cons in Reviews SP Shawn P Road Service ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “cloud based so it can be accessible from any location with a simple sign on“ March 25, 2025 CR Cory R lpnHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Lacks features like automatic customer text alerts or easy secondary tech job visibility. “ December 26, 2025 GK Godwin Appiah K mechanical engineerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites.“ April 18, 2021 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Every update messes something else up and the sync gets messed up every time as well.“ December 16, 2021 cm carolyn m EstimatorAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Fieldaware is very easy to use.“ August 12, 2020 GH Gwen H Acct MngrConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is terrible syncing to QB.“ December 16, 2021 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel G. President Used the software for: ### "The most complete service management system ever" October 11, 2013 5.0 Our experience with FieldAware has been excellent. My only worry with a cloud based system would be the saturation and sudden down times of their servers, but for as long as I have been using FieldAware I have not experienced not even 1 minute of downtime. I would certainly recommend this system to other companies. Review Source JAR Jade Anthony R. Admin Clerk Design Used the software for: Less than 6 months ### "FieldAware your friendly companion" January 16, 2025 5.0 Pros There are many features on this software and it is very easy to access. Cons So far so good, there is nothing that I least like. Review Source Response from GPS Insight January 22, 2025 Thanks for taking the time to leave us a review, Jade! We're thrilled that you're loving FieldAware! GH Gwen H. Acct Mngr Consumer Services Used the software for: 2+ years ### "Horrible Software " December 16, 2021 1.0 FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period. Pros This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software? Cons Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well. Reason for choosing FieldAware Sales pitch gave all the right answers. However, delivery of the promises did not happen. Review Source TF Traver F. Marketing Specialist Construction Used the software for: 2+ years ### "A solid field service customer management software" March 27, 2020 4.0 Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office. Pros It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where. Cons FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use. Reason for choosing FieldAware Service Titan is too expensive, so we've decided to stay with FieldAware for the time being. Review Source JW Joseph W. Dispatch/Customer Service Manager Consumer Services Used the software for: 2+ years ### "Fieldaware Review" November 14, 2018 4.0 Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency. Pros Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable. Cons Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive. Review Source AD Al D. General Manager Construction Used the software for: 2+ years ### "Not a Finished Product - Beware!" March 4, 2019 1.0 Didn't deliver on promised features. Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience! Choosing FieldLocate hurt our business! Pros The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan. Cons FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred. The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product. Review Source CP Craig P. Office Manager Management Consulting Used the software for: 2+ years ### "Used to be amazing ... now there are more problems every release" June 8, 2016 2.0 Pros They are an all in one solution for small to medium service industry businesses. Cons Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them. Review Source KH Keith H. Production Coordinator Construction Used the software for: 1-2 years ### "customer service and customization!" February 22, 2017 5.0 At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately. FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company. Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts. Recommended! Pros Customizable. Stable. Great customer service. Cons I'd like more options to control reports and filters. Review Source BK Brian K. Service technician Construction Used the software for: 2+ years ### "Field tech perspective. Limited functionality very quirky." October 4, 2016 2.0 When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction. Pros It can be deleted. Cons It is nothing like presented. Review Source CK Chris K. Customer Service Manager Used the software for: 1-2 years ### "Smooth Scheduling with excellent features " December 5, 2017 5.0 Smooth scheduling Up to the minute information Happy Technicians with efficient days Pros Before working with Field Aware my company suffered from numerous scheduling issues as well as a huge issue with our technicians ability to communicate with home base effectively. With Field Aware we not get up to the minute information through syncing as well as the ability to create effective schedules for our team and maximize their work days Cons The ability to customize is extremely limited. My company loves to put our own spin on software and unfortunately Field Aware does not allow us much control. While this is a negative the amount of features that exist in the base version is more than enough to meet our needs Review Source Manuel E. Tecnic Hospital & Health Care Used the software for: 1-2 years ### "Bastante buena" November 14, 2022 5.0 Después de revisar varios otros software de gestión de campo, elegi Field Aware por su facilidad de uso, su herramienta de programación capacidad de proporcionar documentación al equipo en el campo  Pros Su proceso de gestion es buena muy intuitiva a la hora de trabajar con el Cons Quizas su peso como software algo pesado Review Source cM carolyn M. Estimator Automotive Used the software for: 1-2 years ### "Not bad for sceduling" August 12, 2020 4.0 Pros Fieldaware is very easy to use. However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software. Cons It would not communicate with QuickBooks. Review Source HP Hope P. Co-owner Used the software for: 1-2 years ### "A field service software with a a large capacity for customization" April 26, 2018 4.0 Pros Great looking User Interface. An extensive capability for options to customize. Overall a highly adaptable scheduling software. Cons We had some issues with the field crew syncing correctly. At times the program would glitch and close out. Would like to have seen a bit better of a layout on the main dashboard for viewing jobs in the que. Review Source RG Rick G. General Manager Used the software for: ### "Fieldaware ROCKS!!" March 7, 2012 4.0 Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed. Pros FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you! Cons Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do! Review Source ME M E. VP/CFO Used the software for: ### "We installed/Implemented FieldAware found all kinds of issues and limitations" September 22, 2015 1.0 You have to delete and reinstall the app on tablet or phone all the time. There is no way to inactive or delete items...forever stuck in the item master. From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded. Jobs that need to have pictures attached takes forever especially if you are trying to upload more than two. FieldAware does not integrate with QB...they use a tool called Swagman to map data and create \*.csv files that you have to then open and import in QuickBooks (slow and old technology!). You can't change the description of items and if you use Misc Item as place holders then you have to update both cost and price in different areas in the App. If you have more than one Misc Item then you can't distinguish between the item because you can't update descriptions! The solution is to either put the Misc Item in the notes area or allow employees to setup new items, which can't be inactivated or deleted. Review Source JK Jason K. Used the software for: ### "" November 8, 2011 5.0 Cross Technical Solutions is a specialist refrigeration and air conditioning contractor to the pharmaceutical sector. We have 7 engineers in the field who divide their time between preventative maintenance and reactive service calls. We wanted a field service automation system that was proven in the field, would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without having to wait for FieldAware development to make any change we might require. FieldAware ticked all the boxes. We had a trial basis with the system for 2 weeks before we decided to proceed. FieldAware assisted us with inputting all our data into the system, and with online training we were up and fully functioning within a week. The system has been everything we hoped it would be. It has allowed us to make informed decisions around our service business. I would have absolutely no hesitation in recommending FieldAware to another service company. Review Source AW Anna W. Owner Used the software for: Less than 6 months ### "Anna from Dog Pros" January 23, 2017 1.0 They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people. Pros Nothing. Cons Terrible customer service. Once you sign the contract, they don't care about you anymore. Review Source Daniel G. President Used the software for: ### "One of the game changers in my business" November 7, 2014 5.0 Pros I like the professionalism offered by every individual in FieldAware, be it the sales person, the on-board rep that works with you personally until everything is set just right, and last but not least, the tech support team is what I like best from FieldAware. Cons Nothing. They have worked with me every step of the way until I reach my goal. Be it a problem that needs to be fixed or a feature request. Review Source TM Tammy M. Consumer Services Used the software for: ### "It works well" October 10, 2014 4.0 Pros I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself. Cons I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form. Review Source CH Charlie H. Owner Used the software for: ### "Rocking with F Lo! (FieldLocate)" October 16, 2013 5.0 Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo. We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best! Their backup, Jameson (J Lo) is the Bomb when it comes to the Database! Oh that's right, I don't do backups anymore! It is all in the Cloud! Thank you, F Lo! Review Source JF Jill F. Owner Used the software for: ### "We are happy with the product overall but:" April 6, 2015 4.0 1)UNDER JOB SCHEDULING, we are unable to direct or assign additional techs to a job without typing information twice. Info shows up on lead tech but not on additional people asigned to the same job. This is a major problem for us. Takes time to add additional info and addresses. 2) How we enter the date is ok but input for time takes extra effort. Much happier with the old way. Review Source RL Richard L. Consumer Services Used the software for: ### "Product was completely misleading" July 10, 2014 1.0 Pros Nothing. Cons The program did not work with our company. It did not do what they claimed it did. It doesn't integrate with QuickBooks. It's not user-friendly. Review Source CR Cory R. lpn Hospital & Health Care Used the software for: 1-2 years ### "Fieldaware" December 26, 2025 5.0 Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality. Pros Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs. Cons Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing. Review Source Response from GPS Insight January 5, 2026 Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies. SP Shawn P. Road Service Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Keystone Trailer Services " March 25, 2025 5.0 very good, use it in handling 500 to 600 service requests per month. Pros cloud based so it can be accessible from any location with a simple sign on Cons it is no able to track technician's time per task, only tracks for the whole job Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) needed more automation to handle a higher volume or service requests Review Source Response from GPS Insight March 26, 2025 Thanks so much for the excellent review, Shawn! We're happy to hear FieldAware has made some positive improvements in handling service requests for your business! SP Shelley P. Service Administrator Industrial Automation Used the software for: 6-12 months ### "until recent we've had no support" August 15, 2017 2.0 unfortunately it doesn't help us do what we would like to do with the report side Pros Concept is good ease of access, app appears user friendly for the technicians. requires big changes Cons • Reports are not very readable • Appear too condensed • Hard to decipher headings from reports. • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now. Review Source Similar Products Featured