# eClinicalWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eClinicalWorks the right Electronic Medical Records solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120360/eClinicalWorks/reviews --- eClinicalWorks 3.3 (395) [View alternatives](https://www.capterra.com/p/120360/eClinicalWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eClinicalWorks Ease of use 3.3 Customer Service 2.8 ## Pros and Cons in Reviews Johna D Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance.“ March 10, 2026 AH Aamr H MDHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Right now they want to charge all my 9 providers while we are waiting for medical records even though there is no contract obligations, they will try to nickel and dime everything... very traumatic experience being with them.“ September 13, 2025 Chelsea A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic.“ January 26, 2026 TW Tabatha W Nursing SupervisorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “Navigation can be challenging, and certain workflows are not as intuitive as they could be.“ January 15, 2026 Wendy T Administrative Health SupportHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints.“ February 24, 2026 Chelsea A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “They charge per virtual visit, which means your bill is never the same.“ January 26, 2026 SG Sally G Customer Service AuditorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “I think it has big potential to be the best EHR tool out there, but they really need to upgrade the interface as well as some of the features.“ March 19, 2026 JC Joe C Physician AssistantHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The mobile app is a nightmare, dictation is slow.“ December 10, 2025 ## Showing most helpful reviews Showing 1-25 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason A. Director Business Operations Health, Wellness and Fitness Used the software for: 2+ years ### "It gets the job done" September 4, 2018 4.0 It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance. Pros ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard. Cons There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything. Review Source TW Tiffany W. Office Manager Medical Practice Used the software for: 6-12 months ### "ECW Review" July 2, 2025 5.0 It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question. Pros It's very user friendly. I like that you can access both medical and admin information at the same time Cons The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing eClinicalWorks Features, ACOG OB charting, cost effectiveness, ability to integrate with other systems we are currently using Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) ADMD did not have ACOG OB charting option Review Source Response from eClinicalWorks July 3, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. CF Chris F. Director Medical Practice Used the software for: 2+ years ### "Horrible support process " July 2, 2025 1.0 Awful support structure. Hard to get the techs to understand your problem. Accessing any of their platforms requires multiple factor authentication, so it makes dealing with them even more difficult. Pros Relatively easy to maneuver for basic charting and billing. A lot of functionality, but everything is an additional cost and keeping up with the constant upgrades and ancillary products can be difficult Cons Customer service is a head ache. No issue/question is ever an easy solution. Everything requires a ticket, so you are constantly waiting on them to call you at their convenience. Review Source VR Verified Reviewer Administrative Health Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Eclinicalworks is 💯 the way to go!" February 24, 2026 5.0 Overall, I find eclinicalworks to be efficient, affordable and easy to use on a daily basis. I would recommend it to colleges and choose this platform to manage my files over any other medical management platform. Pros I find that eclinicalworks s extremely geared to ensurng files are organized and easy to retrieve when I am under time constraints. Cons I do still need to spend a reasonable amount of time with each file regardless of daily time restraints which is understandable and I see that with all platforms I use. Review Source Response from eClinicalWorks February 25, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. AL Adrian L. Nurse Medical Practice Used the software for: 1-2 years ### "Eclinical works review" March 30, 2025 5.0 I enjoyed the software speed and efficiency as well as the ease of use when training new users Pros Patient Portals, Automated Task box and appt scheduling Cons Expensive and poor customer service and issues with connections Review Source Response from eClinicalWorks April 24, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. CL Candice L. Office manager Hospital & Health Care Used the software for: 2+ years ### "Worst EHR EVER" January 2, 2025 1.0 Pros They are cheaper then most! There are not many pro's been with them since 2012. Cons Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Reason for choosing eClinicalWorks Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR! Review Source Douglas M. Physician Medical Practice Used the software for: Less than 6 months ### "Best EMR to lengthen your workday! If you get paid by the hour you'll get rich!" February 7, 2024 1.0 It is tedious to use, so many clicks it's unbelievable. I honestly believe that they pay the coders by the number of clicks the user is forced to do. It takes you out of the chart if you look up any info on a patient so you have to go back to you schedule screen and reselect the patient to get back into the progress note. The top of the page says "Allergies". Can you click on it and see the patient's allergies? No! you have to click on Medical summary and wait for it to generate the page popup then scroll to the section that has allergies. Then close the popup to get back to your page. When writing prescriptions, it never remembers the patient's pharmacy. You have to click the pharmacy and click "save as favorite" EVERY TIME! Then it takes to the next screen which forces you to do the same thing again. Also it doesn't "know" I am the provider writing the Rx so I have to go to the list and scroll down to find my name EVERY TIME! If a patient call in and needs a refill, I have to enter a telephone visit (which I didn't take part in) implies I spoke to the patient and then from there enter the prescription with all the tedious things listed above. What's funny is there is an "Rx" button across the top of the page in any given chart. Unfortunately, that button only shows the current meds and there are several tabs NONE OF WHICH SHOW ALLERGIES, and nowhere on that medication summary where you can write a prescription. Patient lookup doesn't keep a history, so if you go into a chart then have to access another part of the record as I mentioned above it takes you out of the chart. Then when you need to go back into the chart, you have to enter all the lookup information again! It should have a little dropdown history of recently accessed charts. If you are in a given patient's chart and need to send the nurse a note on that patient, you go to Create Note and then select the recipient. Incredibly, the note does not attach or connect to the patient whose chart you are sending from! The first time it happened, the nurse asked me who I was talking about in the note because it had no patient info on it! It's just one unbelievable thing after another. For OB, they don't have a dedicated OB visit. What they do is make a hybrib where you toggle between the flow sheet which is kind of the running pregnancy info- and a progress note which is created for each visit. The progress note is the same old progress note you do for a regular visit with ROS, PMH etc. which you don't need for OB vsits since they aren't there for a problem - just keeping tabs on the pregnancy. It also tries to make you do an E/M on every OB visit even though it's a global fee so you have to say no to that every visit. Pros You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen Cons Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the \[sensitive content hidden\] on down has no clue about medicine. They are in it to mine data in my opinion. Alternatives considered [Amazing Charts EHR OB/GYN](https://www.capterra.com/p/213410/Amazing-Charts-EHR-OB-GYN/)[PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) Reason for choosing eClinicalWorks Forced by clueless hospital administrators Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) Hospital bought practice and was forced onto eClinical Works Review Source Response from eClinicalWorks February 12, 2024 Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your satisfaction is our priority and in order for us to help you please email us at support@eclinicalworks.com. TW Tabatha W. Nursing Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclinical Works" January 15, 2026 5.0 Overall, my experience with eClinicalWorks was positive. It offers comprehensive tools for managing patient records and clinical workflows, though there is a learning curve. Pros I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows. Cons The system can feel complex at times, and some features require additional training to use efficiently. Navigation can be challenging, and certain workflows are not as intuitive as they could be. Review Source Response from eClinicalWorks January 20, 2026 Thank you for your positive review. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer An MBBS Student Hospital & Health Care Used the software for: 1-2 years ### "Valuable but Challenging: a Student's Experience with eClinical Works " April 3, 2025 5.0 Many healthcare operations depend on eClinicalWorks, a thorough and powerful tool for scheduling, billing, patient data management, and other clinical processes. Being a pupil, I have discovered that it provides a rich range of tools that, once honed, may significantly enhance hospital care and administration's efficiency. Still, some difficulties should be taken into account. The system might be sluggish, especially when working with huge data sets or during peak use times, which could irritate one and disturb the flow of work. Furthermore, the platform presents a difficult learning curve. It took me some time to become acquainted with how everything operates, from managing patient records to grasping how billing and scheduling are linked, especially as I am also still gaining knowledge on clinical systems. Notwithstanding, the system is much simpler to use and may save you a lot of time if once you get the hang of it by unifying several functions into one platform. Among the features that really stand out is how electronic health records (EHR) are integrated with scheduling, billing, and clinical documentation. It minimizes mistakes and ambiguity by lowering the need of several systems and guaranteeing that all patient data is stored in one location. Furthermore, eClinicalWorks enables efficient communication among several divisions, therefore increasing general efficiency of operations and the quality of patient experience. Although the speed and learning curve of eClinicalWorks first presented problems, it has turned out to be a very useful tool for improving the daily running of medical practices. It provides a one-size-fits-all solution which simplifies difficult work and promotes improved patient care, for professionals as well as for students. With some practice and patience, it becomes an indispensable resource that adds significant value to the healthcare system. Pros With a simple-to-use interface, eClinicalWorks simplifies patient care, billing, and documentation. Integrating EHR with scheduling and billing tools cuts mistakes and saves time. Cons Especially when processing great data sets, the system can be slow at times. Its steep learning curve as well can be difficult for inexperienced people to negotiate deftly. Review Source Response from eClinicalWorks April 24, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. VR Verified Reviewer Nurse Alternative Medicine Used the software for: 1-2 years ### "Eclinical Experience " May 16, 2025 5.0 I would give this a 10/10. When my old work used this software I enjoyed it so much I wish my new job had it. Pros It allows you to personalize the charts and documents the way you want them to be. Also it allows you to look up a patients PMP from the software. Cons I don’t think there is anything about this program that I like the least. If I had to pick something it would be not being able to chat amount coworkers in the system. Review Source Response from eClinicalWorks May 19, 2025 Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks. TL Theresa L. Medical Receptionist Medical Practice Used the software for: 2+ years ### "Colorful and Organized " March 5, 2025 5.0 Overall, using eClinicalWorks has been a positive experience. It's easy to use and teach to new employees. Pros I love the color coding of different appointment types to keep the schedule organized. Easy to learn and use on a daily basis. Cons I often get a glitch on my screen that says "claim summary" after printing a patient receipt. The glitch does not go away until I close and restart the program. Review Source Response from eClinicalWorks March 12, 2025 Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations. MM Mohammed M. physician Hospital & Health Care Used the software for: 1-2 years ### "There is better software" April 4, 2025 1.0 Subpar in comparison to other software like EPIC. Pros Templates notes. They are easy to use and convenient. Cons • Very difficult user interface • Difficult to locate notes and other encounters from previous visits Review Source WS William S. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "EclinicalWorks the scam. Stay away" April 9, 2025 1.0 Please do not use this electronic medical records system. They are a scam, and extremely misleading. Companies like this extort medical practices and provide lack luster services. Filling with technical difficulties and even worse customer service interaction. Please stay away. Pros Only cons no pros with this company, please take heed. Cons Only cons nothing positive to say about the experience with this company. Review Source JR Joelle R. CCMAMAG Medical Practice Used the software for: 1-2 years ### "Simple, effective EMR system" June 6, 2024 4.0 Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice. Pros Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice. Cons I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system. Review Source AH Anna H. Manager Medical Practice Used the software for: 6-12 months ### "Poor training, Horrible customer service, very expensive monthly fee, incomplete set up" May 15, 2024 1.0 it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will Pros patient scheduling is good, we were told reports are great but it was not at all good or user friendly. Cons No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing Review Source NF Nazanin F. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "This is not your best option" August 22, 2021 2.0 Pros The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks. Cons \-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it. Reason for choosing eClinicalWorks Using eClinicalWorks is like being stranded in a tumultuous and endless ocean without a paddle or compass. Sure you have a dingy, but it has a hole and is sinking. I initially chose eCW a few years ago switching from another EHR that was too basic but in retrospect had customer service that at least tried to help. Initially, despite the horrible customer service, it was ok. In the past couple of years, and probably because of all their legal troubles, they have changed it to something that is simply not usable for anyone looking for functionality and efficacy. As difficult as changing an EMR is, I am now in the process of changing to another system, hopefully for the last time. Review Source Response from eClinicalWorks August 26, 2021 Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed. JM James M. IT Administrator Information Technology and Services Used the software for: 2+ years ### "Nightmare" October 5, 2022 2.0 They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future. Pros It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience. Cons Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working. Reason for choosing eClinicalWorks Originally because it was quick to deploy and cost effective. There are not competing products that are cheaper and more reliable. Review Source VR Verified Reviewer Business Manager Medical Practice Used the software for: 2+ years ### "Progressive EHR with lots of options" March 6, 2019 5.0 I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend. Pros Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review. Cons Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible. Review Source AN Andrew N. System Administrator Hospital & Health Care Used the software for: 2+ years ### "Sufficient but lackluster" October 7, 2019 3.0 After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution. Pros The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff. Cons As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way. Reason for choosing eClinicalWorks The main reason eClinicalWorks was selected was due to a bargaining agreement between our practice and the nearby (but unaffiliated) hospital with which one of our providers represented. The software was given to us for a significant discount. Review Source AH April H. Manager Medical Practice Used the software for: 2+ years ### "Customers are NOT the number one PRIORITY" February 21, 2017 2.0 Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product. Pros Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare. Cons Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service. Review Source VR Verified Reviewer Family Nurse Practitioner / Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible Experience" August 29, 2018 3.0 Horrible Pros Lots of features but sometimes less is more and it becomes cumbersome and time consuming. Cons Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything. Glitchy and lost documentation on several occasions requiring re-entering. RX Printing did not work right the entire time we had them (2 years) MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves. You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible. Data migration from eclinicals was a nightmare. We couldn't wait to change EMRs. Review Source SI Scott I. Physician Medical Practice Used the software for: 2+ years ### "Most awful product I’ve ever used" August 9, 2021 1.0 I’ve been in the medical practice, my own practice, for 20 years. We see 500 patients a day, and use their program as best we can. It is completely and totally worthless. You cannot manipulate the format of your notes, you cannot call customer service and get help. They have no idea how do use iPads. Literally, at the end of training, I asked the trainer if they were going to show me how do use the iPads. Flat out, they said to my face, we don’t know how to use those. They were the ones that told me to buy the iPad because they were iPad/cloud-based. These people are trash. Pros Most awful product I’ve ever used. There Is absolutely nothing about this project/product I like. Cons Customer service is atrocious. We call them, they call us back whenever. We put in tickets, they call us back whenever. This piece of junk has no ability to adjust templates/the way It’s scribes the note. If you would like to manipulate it at all, you better get a word-based program. They have no idea how to use iPads, we bought thousands and thousands of dollars of iPads, and they have no idea how to use them. They launch, most recently just a couple of days ago, apps that don’t work. And then they have no idea how to help you. This company is absolutely atrocious. Review Source sG serge G. MD Health, Wellness and Fitness Used the software for: 2+ years ### "eCW benefits and quirks" March 9, 2023 2.0 It is advertised as intuitive, but is not. Pros helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up. Cons Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program. Review Source VR Verified Reviewer Office Coordinator Used the software for: 6-12 months ### "An amazing software to use for a medical office who wants everything in one place!" April 24, 2018 5.0 Pros I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone. Cons The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it. Review Source AB Alexandra B. Billing Manager Financial Services Used the software for: 2+ years ### "Its ok" January 3, 2023 3.0 It has been ok. It's not the worst but it is not the best. I wouldn't recommend switching away from it but I definitely would not recommend for a new practice. It is cost prohibitive and clunky. They do not play nicely in the sandbox so you don't have options for other integrated items. Thankfully they recently started to allow Inbox Health for statement management. Pros It works. You can bill and run reports. Cons This is a very clunky software with subpar support. It is very expensive and not easily customizable. Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[OBGYN EMR](https://www.capterra.com/obgyn-emr-software/)[Podiatry EMR](https://www.capterra.com/podiatry-emr-software/)