# Page 6 | CharmHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CharmHealth the right Physical Therapy solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120340/ChARM-EHR/reviews --- CharmHealth 4.2 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 6 - Reviews of CharmHealth ## Showing most helpful reviews Showing 126-150 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Physician Medical Practice Used the software for: I used a free trial ### "The worst customer service " September 14, 2021 3.0 Regret I ever tried to use them. Pros Pricing compared to alternatives. You get what you pay for. Cons I have never had such poor customer service. Review Source AI Asha I. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Yeah, not for me" May 5, 2022 4.0 I have a solo wellness practice, largely telemedicine , so some features were not needed and felt clunky but other features such as patient self schedule or integration with my website just weren't smooth enough for my practice. This EMR is probably good for a traditional in-person practice Pros Charm offers quite a bit of features including a comprehensive EMR, a means for including labs and images, prescribing, billing and calendar. There is a free option, which is great for starting or transitioning medical records. Cons Most of the features are additional cost which can add up. At times so comprehensive that it was overwhelming /Limited for providers relying on digital practice features such as patient self scheduling, telemedicine and online intake forms Review Source AS Angelina S. CEO, Family Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Solo Practitioners solution" December 15, 2019 5.0 Responsive customer service. Pros Automated many functions including online scheduling, email reminders, online payments to reduce administrative burden. Cons Right now I don’t have any pertinent cons. Reason for choosing CharmHealth Value and all necessary integrations. Also the customer service/tech support was very responsive even while enrolled In the free plan. Review Source TG Tricia G. Office Manager Used the software for: 6-12 months ### "So far we love using chARM" November 14, 2017 5.0 Pros I like the portability of accessing data on any laptop or device around the office instead of having a paper chart. Cons We are still very new to chARM so I am sure there are many things we have yet to learn on the software. I do wish there were more how to videos to learn with the new UI. Review Source JG Jeremy G. Office Manager Medical Practice Used the software for: 6-12 months ### "Pretty good for a small practice" August 25, 2016 4.5 Pros Easy to use, lots of options for a good price. Ability to fax and text reminders within the software. Scheduling is OK but the patient portal is nice. Cons The fax cost is a bit high for 200 pages, getting help for or tutorials can be cumbersome. Navigating the settings page takes time to get used to but once you know where to go for things its pretty simple. The text reminder function (at this time) doesn't allow for the patient to confirm appts. Review Source EG Elizabeth G. Chiropractic Physician Medical Practice Used the software for: Less than 6 months ### "Why did I wait to so long to switch to Charm Tracker!" November 21, 2016 5.0 A colleague recommended Charm Tracker for my EHR needs, so I decided to check them out. I've been a client for about a year now. I have a small practice so cost was an issue - no problem. I don't have employees and would need to know how to run the program - no problem. I wanted to make sure it was HIPPA compliant and secure - no problem! I decided to try this EHR system as I was running out of space with filing. Not to mention the time to file away chart notes. When I do have to print off my chart notes - they look so professional. They assign you a consultant who will train you on how to use the program. I was able to design my own chart note system. My consultant has been faithful to check in with me on a regular basis, so I feel supported. It's been a win-win system for me. Pros 1\. cost - free to join & free to use up to 50 entries per month. And the cost afterwards is reasonable. 2. reduces paper & time - frees up space - my files were getting larger and taking up room. frees up my time away from filing 3. great training and good customer support 4. HIPPA compliant and secure in cyberspace Review Source PN Polina N. Admin Medical Practice Used the software for: Less than 6 months ### "Love it " September 8, 2022 5.0 Very good Pros Easy, affordable, convenient, can intuitively find right tabs Cons Hard to sign up for e prescribing, some troubles with verification of identity Reason for choosing CharmHealth Affordable Review Source AN Alla N. ND, LAc Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great EHR" April 28, 2022 5.0 Easy to learn and use, I would recommend this EHR to medical practices. Pros When you start your own clinic, affordability is very important. Also as a fairly new person to any EHR, I was able to learn very fast how to navigate it . Cons I have not noticed anything I do not like yet. Review Source SI Shantha I. Physician Medical Practice Used the software for: Less than 6 months ### "Best EHR that I have ever used!" November 14, 2017 5.0 We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice! Looking forward to an updated version. Pros Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones Cons E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin Review Source ND Naturopatic D. Used the software for: ### "ChARM works well for my small practice." November 18, 2016 4.0 I have been using ChARM since about 2013, early in their business. They have been continually updating features and making the interface better. I find it particularly well-suited for my natural medicine practice as I am able to track supplements and medications separately, as well as created customized templates for the types of visits I see. The downside so far is that the customer service response time is quite slow--it is very difficult to get someone on the phone, ever. Usually responses are by email, days or sometimes even weeks later. I have to admit, due to the small size of my practice, I do not pay for the EHR, so perhaps this would be different for larger, practices who are paying customers. Review Source ET Elizabeth T. Naturopathic Doctor Used the software for: ### "Great EMR." August 9, 2014 4.0 Charm has been a wonderful addition to my practice. I use only the medical records portion of it because I am happy with the practice management software that I currently use. It is intuitive! After struggling with a previous EMR program for a very painful year - I was delighted to find that we could jump right into ChARM with very little training and very few problems. They are continually expanding and improving the software and are responsive to new ideas. Customer service always responds within 24 hours via message, but I would like it better if we could get them by phone. However, I must say that I do not have urgent need of Customer Service often since the program runs so well. Review Source MB Mikhail B. partner Medical Practice Used the software for: Less than 6 months ### "Good free software" November 7, 2016 4.0 Good free software for a star up medical clinic. I would recommend for any small clinic that doesn't want to pay for other EHR's. It has a lot of features for a free software. Review Source AK Andy K. CEO Computer Software Used the software for: Less than 6 months ### "Charm" December 15, 2019 5.0 Pros Documentation and support. Nice to see such attention to detail. Cons None. We are currently integrating with charm health. Review Source TN Terrilynn N. Reseller Alternative Medicine Used the software for: 2+ years ### "Awesome software " December 14, 2019 5.0 They keep improving and listen to us! Pros Ease of use and great team support and wonderful training Cons Inventory could always use more reporting options Review Source KA KAREN A. physician Medical Practice Used the software for: 2+ years ### "SUPERVISING PHYSICIAN COMMENTS" November 27, 2017 4.0 Pros FLOW OF INFORMATION IN THE CHART. I LIKE THE EASE OF ACCESSING PATIENT CHARTS AND BEING ABLE TO SEND MESSAGES TO MY NURSE PRACTITIONERS. Cons THIS SYSTEM MAY NEED MORE DETAILED TABS FOR A FAMILY MEDICINE PRACTICE TO DELINEATE INFORMATION SPECIFICALLY FOR MEANINGFUL USE. Review Source TE Travis E. Used the software for: ### "Great customer service and solid platform" November 19, 2016 4.0 I've used Charm for years and they have consistently improved the functionality, using the suggestions and requests of actual doctors. I now use the billing module, the merchant processing, the online calendar option, and of course the charting. I love how the entirety of my practice is run through Charm. And my patients really like it! Pros Ease of use, price, and customer service. Cons The messaging can be a bit clunky. The billing reports are not as customizable as I would like. Review Source SW Sherri W. Used the software for: ### "Best thing our practice ever did." November 18, 2016 4.0 Our practice used to be all paper based, we signed up to charm in 2015 and it has been the best thing we ever did. It has saved us time by having everything in one system. It has saved us money by cutting down on our paper usage. It makes tracking claims so easy. The best part is we are now totally Hippa compliant and it has improved communication between our practice and patients. The support staff is excellent and quick to respond to all of our inquiries. Review Source AV Antonio V. Physician Alternative Medicine Used the software for: Less than 6 months ### "Charm review " December 14, 2019 5.0 Very pleasant and believable it or not; enjoyable Pros Easy of use, extremely versatile and amenable to small practices and great value. Cons Not much on this area. Great company, great product and great reasoning to start a company like Charm Reason for choosing CharmHealth Ease of use, price flexibility Review Source LS Lexi S. Office Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "It is functional and designed well" August 17, 2018 5.0 Pros This software gets the job done and is designed very well. I’ve used it on both ends (provider/patient) and I have enjoyed it Cons There is a learning curve but that is to be expected. It takes a little time to get the hang of but once you do it’s great Review Source FK Feremusu K. MD Health, Wellness and Fitness Used the software for: Less than 6 months ### "I love it" August 26, 2021 5.0 Pros Very user friendly The notes are neat presentlable Cons None so far, I have not had any issues, I think i do not like the way you sign in Review Source TS Tanya S. Owner. Provider Hospital & Health Care Used the software for: 2+ years ### "Charm usability" December 15, 2019 5.0 I like the accessibility of the help team. Pros I love the easy use of charm. You actually can start using it right away..set up us minimal. Cons Making templates is time consuming it's hard to find the time to do them Reason for choosing CharmHealth Easy use. Nice to look at. Review Source KG Karen G. Owner Medical Practice Used the software for: 6-12 months ### "Dietitian who needed a new system." September 8, 2016 5.0 Pros I like that is is very easy to use and has saved me a great deal of time. Cons I wish it had a better appointment reminder system. Review Source AF Adam F. mechanic Automotive Used the software for: Less than 6 months ### "Overall review of Charm" May 13, 2019 4.0 I love being able to have reliable communication with my doctor Pros I like how easy it is to connect with your doctor, it makes everything a lot simpler. Cons The thing that I think could use some help is the glitches it has from time to time. Review Source RGK Réné Gildas K. Agro service Program Development Used the software for: I used a free trial ### "gestion de projet " October 19, 2023 5.0 Pros D'une bonne qualité pratique et exceptionnelle, ce logiciel permet la gestion des patients, la gestion clinique, il permet également de gérer les dossiers patients informatisés et télémedecine. Cons C'est un logiciel qui ne donne aucun problème à signaler. Review Source BS Brenda S. Part time Office assistant Used the software for: Less than 6 months ### "Good and it is improving" November 18, 2017 4.0 Pros easy to use for the most part...I have only used for a short time ...still learning I really like the reminders and Insurance billing Cons auto fill in certain places is not good like when we put in a city and if not looking close you might put in the wrong information for the address or phone number Review Source Talk to a Capterra advisor for free and get results within 15 minutes.