# Page 2 | CharmHealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CharmHealth the right Physical Therapy solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120340/ChARM-EHR/reviews --- CharmHealth 4.2 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 2 - Reviews of CharmHealth ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy S. Family Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "WARNING- ineffective computed engineering support if an issue arises! " November 3, 2025 2.0 Used Charm x 8 years- overall ok unless support is needed for an issue. Support w/ answering the phone and talking to an agent is offered but they often cant fix the issue, need an engineer, and this is where the breakdown occurs. Past 3 months controlled eRX issue on back end. Charm not fixing effectively. I would not recommend this. I would chose a different platform if I was starting over. I will update this if they correct the issue and provide fair response/compensation to the 3 months of disrupted service and hours of time I have spent reaching out for support. Pros Charged per note rather than monthly. Able to customize the appointment note, store documents to send to patients. Cons Electronic controlled substance prescribing did not renew properly. Support completely ineffective. I have spend the past 3 months calling, emailing, chatting w/ AI- hours of communication to get this resolved. Mistake after mistake from Charm's engineers resulted in over 3 months of severe disruption to my practice. Ignoring requests, not emailing or calling back when I was told they would and still no appropriate response to the 3 months of disrupted service. No accountability, responsibility. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing CharmHealth cheaper and seemed effective for my needs Review Source YP Yatra P. Student Nurse RPN Hospital & Health Care Used the software for: 2+ years ### "CharmHealth - One stop for all your medical needs. " November 26, 2025 5.0 Overall, i think CHarmHealth is very easy and cost-effective to use in small to medium clinics. It is easily accessible for both healthcare practitioner and the patient while managing their privacy and security. CharmHealth might lag few times during rush times and the customer service can take long to respond back. However, i personally love using CharmHealth and i have recommended it to my known doctors, RNs and RPNs. Pros CharmHealth is easy to use for small to medium clinics. It has very simple layouts which are easy to learn and understand. It is reliable when it comer to privacy as all the information is stored safely. As a student nurse i believe that patient privacy is very crucial and should be always maintained. Patient management through health history, reports, notes, summary, prescriptions are easy to add and update in CharmHealth. Patient portal is also very simple which helps them to access their own record easily. Staff can make, cancel and move appointments easily with just few clicks. While patient can also book their appointments online which helps to manage time. Cons However, system slowdown is a problem that i have faced a few times. When i try to load big files and charts the system starts lagging which is quite frustrating. This problem can cause problem in big clinics when there is a rush time. Customer support help also can be better. As the support system takes a long time to reply sometimes. Moreover, CharmHealth is cheap but if the clinic requires more feature to enhance the platform it can become costly. Review Source DAB Dr Aaron B. Owner and Doctor Alternative Medicine Used the software for: 2+ years ### "Used to be better!" May 9, 2025 2.0 Liked the idea of a fully integrated EHR and scheduling and payment system. But the tech issues and lack of support recently and overpriced payment processing platform is adding up to more hassle than value at this time. Pros I used to like the product a lot more than recently. Liked the online scheduling until they had issues with their capcha constantly causing problems for patients attempting to book so they now call the office which is exactly opposite of what we want out of online scheduling. Cons Customer support is terrible. Based out of India and takes more than 3 days to get help. Then the responses are mildly helpful at best and do nothing to actively fix your issues. Even when speaking with a supervisor about my login issues recently they showed zero concern about how it affected my practice and didn't seem to want me as a client at all. Review Source Response from MedicalMine May 13, 2025 Thank you for your honest feedback — we’re truly sorry to hear about the difficulties you've been facing. The issues you mentioned with the online scheduling, support delays, and login problems are concerning and not reflective of the experience we aim to provide. Our leadership team, including Venky Chellappa, has seen your review and would like the opportunity to speak with you directly to better understand and address your concerns. If you're open to a conversation, please reach out to us at support@charmhealth.com and mention this review — we’ll ensure it’s routed appropriately and followed up on promptly. We appreciate your past support and hope we can work to restore your confidence in CharmHealth. Warm regards, Ranjani Rangan CharmHealth Marketing AW Ashley W. Nurse Practioner Alternative Medicine Used the software for: 2+ years ### "Pay more for a better EMR" March 24, 2025 1.0 Horrible customer service and they nickel and dime you for every service they offer. No flat rate for messages so you can spend a fortune on reminders. Pros price is great compared to other EMRs but you get what you pay for.. Cons Customer service is practically non existent. IF you need them and call they 10/10 times can't help and will tell you to email support which takes 24-48 hrs for a response. I have been locked out without access and noone could fix for several days. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing CharmHealth price was the deciding factor, but their lack of capable customer service is non existent.. Review Source Response from MedicalMine March 31, 2025 Hi Ashley, We appreciate you taking the time to share your experience. We understand how important reliable customer support is, and we’re actively revamping our system to ensure faster and more effective assistance. CharmHealth is designed to be a cost-effective, robust EMR, and we strive to keep pricing transparent while offering valuable features. That said, we’re always looking for ways to improve, and feedback like yours helps us refine our approach. If there are specific concerns you’d like to discuss, we’d be happy to connect and explore how we can better support your needs. Thanks again for your insights! Best, Ranjani Rangan - Partner and Customer Communcations PN Patricia N. NP-Provider Health, Wellness and Fitness Used the software for: 2+ years ### "Great system, cost efficient, high value " January 23, 2025 5.0 I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Pros user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube. Cons Support could be a tad friendlier and engaging Alternatives considered [Athena](https://www.capterra.com/p/240673/Athena/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing CharmHealth Cost friendly for every level from start up to expansion of practice, efficient and built in customization Review Source VR Verified Reviewer Physician, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great when it works" January 8, 2025 3.0 If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team members that actually understand the platform, it would be nearly perfect. Pros For reference, I am a solo practitioner - so I do everything myself. I know how to set up a hyper efficient clinic and I know clinical workflows from both the physician and admin ends. I am also a full-stack web developer, so I know code and I know tech. I have done deep dive evaluations of most of the EHR's designed for small practices and functional medicine. Overall, Charm is one of the most flexible and customizable EHR's out there, and for a tiny fraction of the price, and it is the one I have used for 10 years. I was an early adopter (I think I signed on in their first few years). I have watched the platform grow and improve (though some parts have gotten worse). If you are willing to put in the time to customize your experiene you can do a lot with templates and questionnaires. Cons Customer / Tech support is non-existant for real platform issues. They do NOT listen to or respond to feedback when they have made problematic changes to the platform. Customer support mostly regurgitates basic user instructions, and they do not really understand the platform. I usually know and understand the platform better than the support teams (or the onboarding teams). I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with waiting a week or more for someone that barely speaks English to gaslight me over email, which means I end up just having to find my own workaround for whatever problem we are having. I also really wish they would allow us to choose what credit card processor we want to work with. BlueFin is a nightmare and we can't take the risk of working with them (see BlueFin review of overcharging, refusing to close accounts, etc) - because that is the only option, we are having to use a completely different scheduling system so we can charge our cash pay patients. Again, they have been getting bad feedback on BlueFin for more than 5 years, and they just will not listen. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)[Power2Practice](https://www.capterra.com/p/147887/Power2Practice/) Reason for choosing CharmHealth Price: most were over $200/mo per practitioner, Charm is $25 Flexibility: Charting process, and Questionnaires are more flexible in Charm than any other system I tested... most EHR's did not allow me to customize my intake forms - which is insane. Review Source SO Sarah O. Naturopathic Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Solid Option for Integrative Offices" May 27, 2025 4.0 Easy setup and customization, intuitive charting. I like that it is customizable for integrative medicine. Pros Easy to use and customize, love the integration with FullScript. In theory, I also love the integration with Quest labs. Cons Having trouble with Quest integration that no one can help me troubleshoot, the telemed provider is expensive and not reliable (connection is never stable). Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) FullScript integration was a plus for me Review Source JK Jacob K. Administration Medical Practice Used the software for: Less than 6 months ### "User-Friendly" March 1, 2026 5.0 My experience with CharmHealth has been excellent. It has streamlined our workflow and reduced the time spent on administrative tasks. The software is reliable, the pricing is transparent, and the support team is responsive. It’s a powerful tool that grows with your practice. Pros The interface is incredibly intuitive and makes managing patient charts and scheduling seamless. I love that it is a comprehensive, all-in-one cloud-based solution. The patient portal is a huge plus, allowing for easy communication and document sharing, which has significantly improved our practice's efficiency and patient engagement. Cons The platform is so feature-rich that it can feel a bit overwhelming at the very beginning. While the customization options are a strength, they do require some initial time to set up exactly how you want them. However, once the initial configuration is done, it runs very smoothly. Review Source MD Molly D. Provider and sole proprietor Hospital & Health Care Used the software for: Less than 6 months ### "Good program, bad support" January 3, 2025 3.0 Frustrating. The tutorials are useless and don't actually help you get up and going. I'm extremely grateful I have another source of income, or I'd be destitute after how many months I've had to go without reimbursement. Pros As far as EMRs go, as a solo provider this is a good option. It's affordable and fairly easy to get up and going. It's pretty bare bones, but I've liked it FAR more than Simple Practice, which I found to be so clunky I've switched to Charm. Cons The customer service!! You can only contact support via email, and it takes at least a week for any reply. They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done. It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all because of Charm!! It has been AGONIZING every step of the way. Alternatives considered [Athena](https://www.capterra.com/p/240673/Athena/) Reason for choosing CharmHealth Price, ability to implement on a small scale Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice was a terrible platform for prescribers, more appropriate for therapists only. Review Source AS Addie S. Office Manager Mental Health Care Used the software for: 1-2 years ### "Overall Positive, could use some improvements" October 28, 2024 4.0 Pros For the most part, Charm is user-friendly and easy to navigate. They have lots of settings to help customize your setup, and it has worked well for both the providers and administrators in our practice. Cons Messages are not searchable, so old messages among members get easily lost. The invoices tab in the billing page should allow more space for billing-related notes for each patient. Review Source DH Daniel H. PMHNP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product" October 30, 2024 4.0 Good, overall. Support team were good and the platform is pretty easy to use. Pros I like the appointment reminders feature and the integration ease for websites to enable self-booking for patients. Cons No ability to line graph GAD-7 or PHQ-9, which is obnoxious. Review Source GJ Grant J. Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Charm Review" August 23, 2024 3.0 Overall the experience was all right. I have used better emr systems, but I have also used worse ones. Pros I liked the calendar. It made finding patients and daily appointments easy. I also enjoyed that you could filter it by location or provider to get the most use out of it. Cons I disliked that it did not integrate easily with some of the products that we used and we had to upload somethings by hand. Review Source CG Cassaundra G. Billing Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Charm user friendly " August 24, 2024 4.0 Overall, I am pleased with using Charm. Being able to access the support team whenever I have a need. Pros Charm is user friendly and the support staff has been great. Cons Knowing how to access all aspects of Charm. As a new user, It wasn't easy to navigate where to go to get help. Review Source NJ Nikita J. Midwife Apprentice, OB Tech, Doula Alternative Medicine Used the software for: Less than 6 months ### "Do not sign up. Take money " May 20, 2024 3.0 I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of \[sensitive content hidden\] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use. Pros The options to customize it to your liking is flexible. Cons Untrustworthy with taking money from you account. Review Source Response from MedicalMine May 22, 2024 Hi Nikita, We sincerely apologize for the inconvenience you experienced. We are currently looking into your case and will ensure it is resolved promptly. We will update you shortly regarding the refund and confirmation of your account cancellation. Thank you for your patience. cN candace N. Office Manager Medical Practice Used the software for: 2+ years ### "Sears Family Pediatrics" May 7, 2024 5.0 I have been very pleased. The system has never been down. I always have access to reports and up to date billing records. The patients find the system easy to navigate and rarely do we have a patient complain they can't figure out how to get in the system. Pros The easy navigation of the entire system. Cons Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48 hours for a response. Review Source AF Autumn F. Naturopathic physician Alternative Medicine Used the software for: 2+ years ### "Charm EHR for a naturopathic medical practice" October 31, 2023 5.0 Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it). Pros I like the ease of customizability. The support team is very helpful. Cons The e-prescribe feature is a challenge for prescribing compounded formulas. Reason for choosing CharmHealth Adaptability, customizability, availability of support team, and cost. Review Source LL Lisa L. Chief Administrative Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Best EHR I've used" October 20, 2021 5.0 ChARM has been a great experience, with integrated billing, inventory, practice management, and patient scheduling. Pros I've used several EHR and PM systems in the past and wasn't impressed until I tried Charm. It has all of the features that we need integrated into one very intuitive system. Cons There are some bugs when new features are released, but they are quickly remedied. Reason for choosing CharmHealth ChARM integrates all of the features that we use, and they are open to new ideas and feedback. They also are quick to update and integrate new features. Review Source OP Oluwole P. Medical Director Hospital & Health Care Used the software for: 1-2 years ### "Very customizable" March 25, 2024 5.0 Really good experience. Other than occasional slow response time of technical team, I am pleased. Pros Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM. Cons Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CharmHealth Better handling of the revenue cycle management Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Tebra (Kareo) was not flexible enough and did not have robust patient and staff communication ability Review Source MS Matthew S. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly Effective EMR" November 6, 2020 5.0 An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use. Pros We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients. Cons Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There have been issues with locating pharmacies at times although, I must say, customer support has been helpful and has tried to rectify these issues as they come up. Minor problem exists with entering patient email addresses. Software sometimes flags as invalid email address with anything that ends in \*.com. You need to enter the email address as ".net then got back and re-enter the correct email address. Customer service has yet to fix this problem. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Was no longer free - software had limited flexibility. Review Source SF Suzanna F. Psychiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Charm is agile and cost-effective" September 28, 2022 5.0 I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable. Pros Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product. Cons I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CharmHealth Luminello promised group functionality for years, but I think they still don't have it. The booing page for Luminello was buggy and not working when I was looking for a new EMR, so I did not commit to it. Review Source CR Christina R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Affordable option " August 30, 2023 4.0 Pros This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more. Cons My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account. Reason for choosing CharmHealth Cost. Review Source JL Jennifer L. Physician Medical Practice Used the software for: 1-2 years ### "The worst EHR for a medical doctor" July 24, 2023 1.0 This is the WORST EHR ever. Totally inefficient. Wastes hours of time day in and day out. Absolutely horrible help. They never call back or fix the issue. They might fix 1/5 issues after 10 days. DO NOT GET THIS EHR!!! I would change if I were not in an office of naturopaths who have used it before I joined this office. Pros Nothing good compares to the bad. This program is the WORST Cons This is the worse EHR I have ever used. It is clunky. It wastes so much time. it does not alphabetize drop-down lists. It accesses a database for ICD10 Codes that is completely unusable and a total waste of time. It has completely lost medical records that it should be saving after 1 hour of work. The customer service is TERRIBLE. They will not fix your program. You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back. It lists diagnosis codes that are incorrect and therefore put you at medical legal risk. And they charge you every time you ask a question or make a record to try something out during programming. Review Source ES Elizabeth S. MD Medical Practice Used the software for: 1-2 years ### "Needs more updates for customization that makes sense" July 9, 2020 3.0 I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs. Pros Fullscripts integration, telemedicine, PMP integration. Cons There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing CharmHealth cost, telemedicine, fullscripts Review Source Response from MedicalMine September 22, 2020 Dear Dr. Seymour, Thank you for your review! We are happy you are enjoying some of Charm's features such as telemedicine and Fullscript Integration. Regarding some of the other features you are requesting, we're sorry to hear you were less than satisfied with Charm. We value our customers' opinions and would like to thank you for bringing this to our attention. We will reach out soon and you should get an email from me to determine how we can provide a solution that makes things right. Yours sincerely, Ranjani from Charm Health VR Verified Reviewer Medical Doctor Hospital & Health Care Used the software for: Less than 6 months ### "Get ready for problems" September 6, 2023 1.0 They made me hate them. Pros price and the fact you can add what you need and not pay for what you don't need. Cons terrible directions and nice support, but ineffective. Reason for choosing CharmHealth price Review Source NB Nerissa B. Behavioral Pediatrician, Entrepreneur and Blogger Mental Health Care Used the software for: 1-2 years ### "Love my EHR" March 15, 2021 5.0 CHARM has made my life so stress free. I love it and even my families love it. They love the portal and the ease of using it. When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing. I highly recommend this product and have told others about it because it is so easy to use! Pros What I love about CHARM is that it is user friendly. I have my own part time private practice and I knew I needed something that I could get up and running quickly, keep me organized and compliant. CHARM is the answer! I never loved EHR systems before I found CHARM. Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm!" I could make my templates by dragging and dropping easily, I could make changes if needed easily. I uploaded all my blog handouts to then quickly put in patient portals. SO easy to use! I love the quick text feature. I love the auto populate feature too! Cons The only thing are these: 1) in the event that I have a patient whose parents are divorced, they both want and need access to me to send me updates. The portal right now can only accommodate ONE user log on. Sometimes divorced parents do not want to share--which is understandable. 2) Support is not instantaneous. They have a chat but someone is not necessarily on there 24/7 to answer and provide support in real time. I had two instances where I could not get logged in right before a clinic day. Luckily it was fixed in 20 minutes but again It would have been nice to have someone right there responding to my urgent messages knowing it would be handled. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.