# CharmHealth Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CharmHealth Software - reviews, pricing plans, popular comparisons to other Chiropractic products and more. Source: https://www.capterra.com/p/120340/ChARM-EHR --- # CharmHealth Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CharmHealth ## What is CharmHealth? CharmHealth is an AI-based, cloud-based healthcare platform offering comprehensive solutions for medical practices. Its electronic health record (EHR) system uses AI features, such as ambient listening for transcription, chart updates, and diagnostic code suggestions to streamline documentation. The platform integrates with pharmacies, labs, and medical devices, creating efficient workflows. It includes practice management tools for scheduling, billing, and reporting, along with a patient engagement portal for secure communication and health record access. Revenue cycle management features enhance financial operations. CharmHealth provides customization and scalability, enabling practices to start with basic functionality and expand as needed. It helps clinicians optimize time while maintaining high-quality care standards. ## What is CharmHealth used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Overall rating Based on 151 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 9% Starting price $25 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CharmHealth alternatives Highest Rated [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120340/ChARM-EHR/alternatives/) ## Who uses CharmHealth? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.7 (30) 70.00% of 30 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.1 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Scheduling 4.1 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Patient Records Management 4.5 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details E-Prescribing 4.0 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically Medical Billing 3.7 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider CharmHealth 187 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Handle the registration and admission process for existing and new students A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Track cancellations of policies, accounts, orders, appointments, etc. Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Platform for customers to directly manage their appointments and profile Tool to send questionnaires to customers to gauge feedback Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create tailored assessments that test for specific relevant skills Import and export data to and from software applications Protect sensitive data for digital privacy Tools that provide relevant information at specific times to support judgments and courses of action Render images of the body for diagnostic and treatment purposes Reporting completed by clinicians that summarizes health/medical diagnoses Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create, edit, preview, and send faxes electronically Electronically collect payments for goods or services Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Digitally sign online documents Reminders sent via email Create and securely store digital patient records Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track family medical history to diagnose existing/new conditions and diseases. Public or private sharing of digital files such as documents, audio/video, images, and more Intended to be used by cardiologists Software specialized for dermatologists For family practices Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices Specialized software for Orthopedic practices Designed for pain management practices & departments For plastic surgery practices Designed for primary care doctors/facilities. Designed for urgent care/emergency facilities. Intended to be used by urologists. Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Use AI to generate content in the form of text, images, videos, etc. Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children Hardware components included as part of the software system Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Manage the intricacies of ICD-10 cataloging and ensure clinic compliance Support for uploading and retaining image files in the cemetery records database Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Manage updates to member's immunization records and track individual allergies Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Activities related to the initial admission of a charge into the organization's care Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free Receive lab results electronically Submit and track requests for laboratory tests Laboratory test results Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Translation of patients' medical files and bills into universal codes required by insurance Records of patients' medical history Alerts/warnings for potential allergies or interactions triggered by medications Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Track and organize on-call shifts Certified for healthcare IT products based on the results from ONC-ATL Create new forms and/or use ready-made online form templates Online forms for managing client intake Allows medical providers and/or customers to request previously filled prescriptions online In-person, onsite registration Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically cancel prescriptions Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Enables medical providers and/or patients to electronically renew existing prescriptions Real-time pricing data for products, services, etc. Customizable notes that help healthcare professionals document and track patient progress Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Provide integration with third-party telehealth applications Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Track and measure patient's vitals Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (150) 4.2 Based on 150 reviews ## Pricing Value for money 4.4 (140) Free Version [View pricing plan details](https://www.capterra.com/p/120340/ChARM-EHR/pricing/) Encounter Plan $25.00 Usage Based,Per Month It includes: - Meaningful Use Certified - MACRA/MIPS ready - Unlimited Providers - mHealth Apps - BAA - Disaster Recovery - Multi Facility Support - Appointment Scheduling - Inventory Management - Unlimited patient records - Patient Portal - 1000 Provider Plan $200.00 Flat Rate,Per Month It includes: - Document Management (Limited to 100 GB) - Unlimited Patient Records - Priority Customer Support - E-Claim Submission - Realtime Eligibility Check - ERA Download & Payment Posting - Patient Portal - Unlimited - Unlimited Encounters - Unlimited Providers Value for money 4.4 (140) 4.4 Based on 140 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/)[ Health Cloud](https://www.capterra.com/p/172299/Health-Cloud/)[ Peeklogic Salesforce – Jira Connector](https://www.capterra.com/p/214659/Salesforce-and-Jira-Connector/)[ DeepScribe](https://www.capterra.com/p/232206/DeepScribe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (137) 3.8 Based on 137 reviews ## User reviews Overall rating 4.2 Based on 151 reviews Filter by rating 5(84) 4(41) 3(12) 2(6) 1(8) Mentioned topic Sorted by most recent JK Jacob K. Administration Medical Practice ### "User-Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 1, 2026 My experience with CharmHealth has been excellent. It has streamlined our workflow and reduced the time spent on administrative tasks. The software is reliable, the pricing is transparent, and the support team is responsive. It’s a powerful tool that grows with your practice. Pros The interface is incredibly intuitive and makes managing patient charts and scheduling seamless. I love that it is a comprehensive, all-in-one cloud-based solution. The patient portal is a huge plus, allowing for easy communication and document sharing, which has significantly improved our practice's efficiency and patient engagement. Cons The platform is so feature-rich that it can feel a bit overwhelming at the very beginning. While the customization options are a strength, they do require some initial time to set up exactly how you want them. However, once the initial configuration is done, it runs very smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YP Yatra P. Student Nurse RPN Hospital & Health Care ### "CharmHealth - One stop for all your medical needs. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 26, 2025 Overall, i think CHarmHealth is very easy and cost-effective to use in small to medium clinics. It is easily accessible for both healthcare practitioner and the patient while managing their privacy and security. CharmHealth might lag few times during rush times and the customer service can take long to respond back. However, i personally love using CharmHealth and i have recommended it to my known doctors, RNs and RPNs. Pros CharmHealth is easy to use for small to medium clinics. It has very simple layouts which are easy to learn and understand. It is reliable when it comer to privacy as all the information is stored safely. As a student nurse i believe that patient privacy is very crucial and should be always maintained. Patient management through health history, reports, notes, summary, prescriptions are easy to add and update in CharmHealth. Patient portal is also very simple which helps them to access their own record easily. Staff can make, cancel and move appointments easily with just few clicks. While patient can also book their appointments online which helps to manage time. Cons However, system slowdown is a problem that i have faced a few times. When i try to load big files and charts the system starts lagging which is quite frustrating. This problem can cause problem in big clinics when there is a rush time. Customer support help also can be better. As the support system takes a long time to reply sometimes. Moreover, CharmHealth is cheap but if the clinic requires more feature to enhance the platform it can become costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tracy S. Family Nurse Practitioner Health, Wellness and Fitness ### "WARNING- ineffective computed engineering support if an issue arises! " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 3, 2025 Used Charm x 8 years- overall ok unless support is needed for an issue. Support w/ answering the phone and talking to an agent is offered but they often cant fix the issue, need an engineer, and this is where the breakdown occurs. Past 3 months controlled eRX issue on back end. Charm not fixing effectively. I would not recommend this. I would chose a different platform if I was starting over. I will update this if they correct the issue and provide fair response/compensation to the 3 months of disrupted service and hours of time I have spent reaching out for support. Pros Charged per note rather than monthly. Able to customize the appointment note, store documents to send to patients. Cons Electronic controlled substance prescribing did not renew properly. Support completely ineffective. I have spend the past 3 months calling, emailing, chatting w/ AI- hours of communication to get this resolved. Mistake after mistake from Charm's engineers resulted in over 3 months of severe disruption to my practice. Ignoring requests, not emailing or calling back when I was told they would and still no appropriate response to the 3 months of disrupted service. No accountability, responsibility. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reasons for choosing CharmHealth cheaper and seemed effective for my needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Laura D. Nurse Practitioner Health, Wellness and Fitness ### "Charm EHR is an excellent choice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 Very positive overall. Since I first started using years ago, they continue to make positive improvements. Pros All the integrations within the EHR that are available to help streamline workflow. Ease of use and setup. Cons It seems that patients cannot view their whole patient summary, only part of it. If patient is uploading documents, should be able to do without hitting ok to share. Alternatives considered [Cerbo](https://www.capterra.com/p/211395/Cerbo/) [Healthie](https://www.capterra.com/p/167439/Healthie/) Reasons for choosing CharmHealth Functions, price, eprescribing, efaxing, HIPPA compliant Zoom, payment processor integration, able to get setup quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Sarah O. Naturopathic Physician Health, Wellness and Fitness ### "Solid Option for Integrative Offices" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 27, 2025 Easy setup and customization, intuitive charting. I like that it is customizable for integrative medicine. Pros Easy to use and customize, love the integration with FullScript. In theory, I also love the integration with Quest labs. Cons Having trouble with Quest integration that no one can help me troubleshoot, the telemed provider is expensive and not reliable (connection is never stable). Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) FullScript integration was a plus for me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Dr Aaron B. Owner and Doctor Alternative Medicine ### "Used to be better!" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2025 Liked the idea of a fully integrated EHR and scheduling and payment system. But the tech issues and lack of support recently and overpriced payment processing platform is adding up to more hassle than value at this time. Pros I used to like the product a lot more than recently. Liked the online scheduling until they had issues with their capcha constantly causing problems for patients attempting to book so they now call the office which is exactly opposite of what we want out of online scheduling. Cons Customer support is terrible. Based out of India and takes more than 3 days to get help. Then the responses are mildly helpful at best and do nothing to actively fix your issues. Even when speaking with a supervisor about my login issues recently they showed zero concern about how it affected my practice and didn't seem to want me as a client at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Thank you for your honest feedback — we’re truly sorry to hear about the difficulties you've been facing. The issues you mentioned with the online scheduling, support delays, and login problems are concerning and not reflective of the experience we aim to provide. Our leadership team, including Venky Chellappa, has seen your review and would like the opportunity to speak with you directly to better understand and address your concerns. If you're open to a conversation, please reach out to us at support@charmhealth.com and mention this review — we’ll ensure it’s routed appropriately and followed up on promptly. We appreciate your past support and hope we can work to restore your confidence in CharmHealth. Warm regards, Ranjani Rangan CharmHealth Marketing AW Ashley W. Nurse Practioner Alternative Medicine ### "Pay more for a better EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2025 Horrible customer service and they nickel and dime you for every service they offer. No flat rate for messages so you can spend a fortune on reminders. Pros price is great compared to other EMRs but you get what you pay for.. Cons Customer service is practically non existent. IF you need them and call they 10/10 times can't help and will tell you to email support which takes 24-48 hrs for a response. I have been locked out without access and noone could fix for several days. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing CharmHealth price was the deciding factor, but their lack of capable customer service is non existent.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2025 Hi Ashley, We appreciate you taking the time to share your experience. We understand how important reliable customer support is, and we’re actively revamping our system to ensure faster and more effective assistance. CharmHealth is designed to be a cost-effective, robust EMR, and we strive to keep pricing transparent while offering valuable features. That said, we’re always looking for ways to improve, and feedback like yours helps us refine our approach. If there are specific concerns you’d like to discuss, we’d be happy to connect and explore how we can better support your needs. Thanks again for your insights! Best, Ranjani Rangan - Partner and Customer Communcations SC Sierra C. SLP Hospital & Health Care ### "Not for SLPs" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 March 21, 2025 Really could not wait to get a better software for SLPs. Pros Fully customizable templates for evaluations and therapy. It does have a ton of analytics which was nice. Cons Not streamlined at all as far as client flow goes, not created for therapists, the documents had odd subsections that you could not change. All of the options in settings for the EMR were heavily MD/PCP focused, not SLP. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2025 Hi Sierra, Thank you for taking the time to share your thoughts! We really appreciate your compliments on the customizable templates and analytics—our goal is to provide powerful tools that support clinicians in their work. We understand that a seamless client flow and SLP-focused features are important. While our EMR settings currently cater to a broad range of providers, we’re always looking for ways to improve and better serve specialists like SLPs. If there are specific features or adjustments that would enhance your experience, we’d be happy to hear more! Thanks again for your feedback—we truly value it! Best, Ranjani Rangan - Customer and Partner Communications PN Patricia N. NP-Provider Health, Wellness and Fitness ### "Great system, cost efficient, high value " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 23, 2025 I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Pros user friendly and multiple features with transparent pricing. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. Easy setup and plenty of how to videos available on YouTube. Cons Support could be a tad friendlier and engaging Alternatives considered [Athena](https://www.capterra.com/p/240673/Athena/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reasons for choosing CharmHealth Cost friendly for every level from start up to expansion of practice, efficient and built in customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Physician, Owner Health, Wellness and Fitness ### "Great when it works" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 8, 2025 If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team members that actually understand the platform, it would be nearly perfect. Pros For reference, I am a solo practitioner - so I do everything myself. I know how to set up a hyper efficient clinic and I know clinical workflows from both the physician and admin ends. I am also a full-stack web developer, so I know code and I know tech. I have done deep dive evaluations of most of the EHR's designed for small practices and functional medicine. Overall, Charm is one of the most flexible and customizable EHR's out there, and for a tiny fraction of the price, and it is the one I have used for 10 years. I was an early adopter (I think I signed on in their first few years). I have watched the platform grow and improve (though some parts have gotten worse). If you are willing to put in the time to customize your experiene you can do a lot with templates and questionnaires. Cons Customer / Tech support is non-existant for real platform issues. They do NOT listen to or respond to feedback when they have made problematic changes to the platform. Customer support mostly regurgitates basic user instructions, and they do not really understand the platform. I usually know and understand the platform better than the support teams (or the onboarding teams). I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with waiting a week or more for someone that barely speaks English to gaslight me over email, which means I end up just having to find my own workaround for whatever problem we are having. I also really wish they would allow us to choose what credit card processor we want to work with. BlueFin is a nightmare and we can't take the risk of working with them (see BlueFin review of overcharging, refusing to close accounts, etc) - because that is the only option, we are having to use a completely different scheduling system so we can charge our cash pay patients. Again, they have been getting bad feedback on BlueFin for more than 5 years, and they just will not listen. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) [OptiMantra](https://www.capterra.com/p/159365/OptiMantra/) [Power2Practice](https://www.capterra.com/p/147887/Power2Practice/) Reasons for choosing CharmHealth Price: most were over $200/mo per practitioner, Charm is $25 Flexibility: Charting process, and Questionnaires are more flexible in Charm than any other system I tested... most EHR's did not allow me to customize my intake forms - which is insane. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Popular comparisons [Fusion vs CharmHealth](https://www.capterra.com/compare/120340-136876/ChARM-EHR-vs-Pediatric-Therapy-EMR)[Alleva vs CharmHealth](https://www.capterra.com/compare/120340-180899/ChARM-EHR-vs-Alleva)[ModMed vs CharmHealth](https://www.capterra.com/compare/120340-124590/ChARM-EHR-vs-EMA)[Carepatron vs CharmHealth](https://www.capterra.com/compare/120340-195467/ChARM-EHR-vs-Care-Patron)[Tebra vs CharmHealth](https://www.capterra.com/compare/120340-129169/ChARM-EHR-vs-Tebra)[Epic vs CharmHealth](https://www.capterra.com/compare/120340-122278/ChARM-EHR-vs-EpicCare-EMR)[athenaOne vs CharmHealth](https://www.capterra.com/compare/98735-120340/athenaOne-vs-ChARM-EHR)[Jane vs CharmHealth](https://www.capterra.com/compare/120340-178984/ChARM-EHR-vs-Jane-App)[AestheticsPro vs CharmHealth](https://www.capterra.com/compare/93446-120340/AestheticsPro-vs-ChARM-EHR)[EHR YOUR WAY vs CharmHealth](https://www.capterra.com/compare/118789-120340/EHR-YOUR-WAY-vs-ChARM-EHR) [NextGen Office vs CharmHealth](https://www.capterra.com/compare/31268-120340/NextGen-Ambulatory-EHR-vs-ChARM-EHR)[DrChrono vs CharmHealth](https://www.capterra.com/compare/89392-120340/drchrono-Practice-Management-vs-ChARM-EHR)[ChiroFusion vs CharmHealth](https://www.capterra.com/compare/120340-142407/ChARM-EHR-vs-ChiroFusion-Complete-Practice-Management)[RXNT vs CharmHealth](https://www.capterra.com/compare/110018-120340/rxnt-vs-ChARM-EHR)[Praxis EMR vs CharmHealth](https://www.capterra.com/compare/29328-120340/Praxis-EMR-vs-ChARM-EHR)[eClinicalWorks vs CharmHealth](https://www.capterra.com/compare/120340-120360/ChARM-EHR-vs-eClinicalWorks)[BestoSys vs CharmHealth](https://www.capterra.com/compare/120340-144398/ChARM-EHR-vs-Bestosys)[AdvancedMD EHR vs CharmHealth](https://www.capterra.com/compare/114601-120340/AdvancedEHR-vs-ChARM-EHR)[Qualifacts Insync vs CharmHealth](https://www.capterra.com/compare/120340-144484/ChARM-EHR-vs-InSync-EMR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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