# Page 3 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.3 (194) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kommo ## Showing most helpful reviews Showing 51-75 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SO Samuel O. Gerente de Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Melhor plataforma de integração CRM" January 6, 2026 5.0 Ótima. Usar a ferramenta deixou minha rotina muito mais prática, agora que eu consigo gerenciar os meus clientes com mais tranquilidade e com o mínimo de esforço. Sem falar da equipe de suporte que estava disponível quando precisei de ajuda, isso com certeza só prova que a empresa está disposta a melhorar o resultado dos clientes. Pros A plataforma é muito prática e intuitiva, simples de usar e fácil de aprender, mesmo que você seja totalmente iniciante e ainda não saiba muito sobre automação e gerenciamento de leads. Cons A tradução da plataforma poderia ser um pouco melhor. Dá pra entender tudo tranquilamente, mas acredito que algumas funções poderiam ser melhor explicadas para evitar confusões para quem não é fluente em inglês. Review Source Response from QSOFT March 13, 2026 Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo CC Crislane C. Vendedor Cosmetics Used the software for: I used a free trial ### "Potencialização de leads e conversão estratégia " February 12, 2026 5.0 Estou satisfeita com a plataforma. Houve aumento de clientes em potencial sugeridos pela plataforma e também a integração dos canais de vendas, tem nos dados um retorno significativo de leads. Pros Gostei da praticidade na integração das diferentes plataformas de vendas e agilidade no processo de vendas como um todo. Cons Nada a declarar. Até o momento, estou tendo boas experiências. Tanto na integração dos canais de conversação, quanto ao retorno que tenho obtive por meio deles. Review Source Response from QSOFT March 13, 2026 Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo PU Pasa U. Puesto de trabajo Veterinary Used the software for: Less than 6 months ### "Dolor de Cabeza" April 25, 2025 2.0 Pros Si tienes mucho dinero para contratar fuera de Kommo unos tecnicos, tal vez es bueno. Pero hasta ahora tienen muchos errores y pocos asesores humanos. Cons Tiene una atención muy mala. Especialmente después de pagar el crm, empeora la atención. Te sientes que no hay humano para hablar. Un asesor puede colgar groseramente una reunión. No recomiendo. Review Source Response from QSOFT August 22, 2025 Hola Pasa, Lamentamos mucho leer que tu experiencia con Kommo no fue la que esperabas. Entendemos lo importante que es recibir un soporte humano y de calidad, y sentimos que en tu caso no logramos cumplir con ese estándar. Agradecemos sinceramente que compartas tu experiencia, ya que nos ayuda a identificar áreas de mejora y a seguir trabajando para ofrecer un servicio cada vez mejor. Nuestro compromiso es evolucionar constantemente para brindar a todos nuestros clientes la atención y la experiencia que merecen. Atentamente, Equipo Kommo. BH Bruno H. Analista de contas medicas Health, Wellness and Fitness Used the software for: Less than 6 months ### "Boa ferramenta para organizar atendimentos" March 3, 2026 5.0 Minha experiência geral com o Kommo foi positiva. O sistema é bem organizado e facilita o controle dos atendimentos e dos leads em um só lugar. As automações ajudam bastante no dia a dia e tornam o processo de vendas mais eficiente. No começo pode ser um pouco difícil de aprender todas as funções, mas depois que se acostuma a usar, ele se torna uma ferramenta muito útil. Pros O que mais gostei no Kommo foi a centralização de todas as conversas (WhatsApp, Instagram e Telegram) em um único lugar, o que facilita muito o atendimento e evita perder mensagens. Cons O que menos gostei no Kommo foi que algumas configurações podem ser um pouco complexas no começo, isso me afetou de inicio Review Source Response from QSOFT March 13, 2026 Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo OA Osiel A. Assessor em Vendas Events Services Used the software for: 1-2 years ### "My opinion about the KOMMO platform" December 5, 2024 5.0 "Using Kommo has been very positive, providing an easy-to-use and effective platform to consolidate communication with customers and streamline sales processes, although the price can be a little high." Pros Focused on unifying messages, such as WhatsApp, Messenger, emails and phone calls, bringing all communications together in one place. It has automation tools, including automatic monitoring and alerts, which help save time. Cons Compared to some competitors, the plans offered by Kommo can be more expensive, especially for smaller companies. Review Source Response from QSOFT August 22, 2025 Hi Osiel, Thank you for sharing your feedback! We’re thrilled to hear that Kommo has helped streamline your sales processes and unify your communications. We also appreciate your note about pricing and are continuously working to provide the best value for all our customers. Your feedback helps us improve and grow. Thanks again for your kind words! Best regards, Kommo Team ID Isabella D. Bilingual Receptionist Consumer Services Used the software for: Less than 6 months ### "My real experience with Kommo" January 12, 2026 5.0 Sometimes the platform seems plastered in the issue of visibility, but salesbot is extremely useful and I can have a 7/10 user experience using Kommo Pros What attracted me most about Kommo was the ease of communication, quality service and great opportunity to ask questions with professionals Cons The user interface. I felt a little difficult to find some options within the platform but I believe this can be solved Review Source EC EZEQUIEL C. CEO Construction Used the software for: 6-12 months ### "una lastima" September 4, 2024 2.0 me gustaria que funcinase bien para poder usarlo correctamente Pros es bastante completo, tiene todas las funciones q se necesitan Cons no funciona la mayoria del tiempo, no se si son problemas con el servidor o algo mas Review Source Response from QSOFT August 22, 2025 Hola Ezequiel, Lamentamos que tu experiencia con Kommo no haya sido la esperada. Valoramos mucho tus comentarios, ya que nos ayudan a identificar áreas donde podemos mejorar la estabilidad y el rendimiento de la plataforma. Nuestro compromiso es seguir trabajando para ofrecer una herramienta confiable y funcional para todos nuestros usuarios. Atentamente, Equipo Kommo. FP Florencia P. CIO Health, Wellness and Fitness Used the software for: 6-12 months ### "Una herramienta con el potencial de quebrar a tu empresa." April 13, 2024 1.0 Decidimos utilizar la herramienta para gestionar los mensajes de leads durante un lanzamiento. En pleno lanzamiento la herramienta comenzó a fallar, dejándonos cuatro días sin poder utilizarla, hasta ahora sumando días y sin solución. Tenemos que responderles a seis mil personas que nos escribieron porque quieren inscribirse al lanzamiento, pero aún no podemos porque la herramienta sigue sin funcionar. Desde soporte responden que "El Lunes nos van a atender". Si no arreglan este problema para el lunes voy a tener que migrar la base de datos de la herramienta a otro CRM, dar por perdidos a los seis mil leads que ingresaron en los últimos cuatro días, y seguir con la campaña como si hubiera perdido una semana de trabajo. El potencial de pérdida total es de 60 mil dólares. Esta herramienta tiene el potencial de quebrar a tu empresa. No la recomiendo. No la uses. Pros Lo que nos había gustado de la herramienta es que es fácil de usar. Cons El soporte al cliente no está a la altura de las circunstancias cuando se trata de empresas que facturan en la base de la comunicación diaria con los clientes. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Kommo Porque parecía ser más fácil de utilizar. Review Source Response from QSOFT August 22, 2025 Hola Florencia, Lamentamos mucho que tu experiencia con Kommo no haya sido satisfactoria y entendemos lo frustrante que puede resultar enfrentar problemas en momentos críticos. Agradecemos sinceramente que compartas tu experiencia, ya que este tipo de comentarios nos permite identificar áreas clave donde debemos mejorar. Nuestro compromiso es seguir trabajando en la estabilidad, las funcionalidades y la atención a nuestros usuarios, para que todos puedan aprovechar al máximo el potencial de Kommo. Atentamente, Equipo Kommo. RL Raúl L. CMO Automotive Used the software for: 1-2 years ### "Un buen CRM" September 27, 2023 4.0 La gestión de leads se hace de forma muy cómoda y rápida. Es un CRM muy personalizable y adaptativo a un muy buen precio. Pros Es un CRM con muchas integraciones y aun precio muy reducido en comparación con sus rivales. Es fácil de utilizar y configurar. Incluye Bots automáticos y conexiones con muchas herramientas y plataformas de captación de leads. Las limitaciones por volumen también son bastante más amplias que otras plataformas y es algo a tener muy en cuenta. Cons El servicio técnico no es todo lo rápido y resolutivo que debería y las integraciones personalizadas están muy limitadas por la API. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Kommo Por las funcionalidades incorporadas y precio. Switched from [Leadsales CRM](https://www.capterra.com/p/215729/Leadsales-CRM/) Leadsales es mucho más sencillo y limitado. Por otra parte el servicio técnico era bastante malo, tardaban en responder y generalmente no solucionaban los problemas. Review Source Response from QSOFT August 22, 2025 Hola Raúl, Gracias por compartir tu experiencia. Nos alegra saber que encuentras Kommo cómodo, rápido y personalizable para la gestión de leads. También apreciamos tu comentario sobre el soporte y las integraciones, ya que nos ayuda a identificar áreas donde podemos seguir mejorando. Nuestro compromiso es continuar evolucionando Kommo para ofrecer una experiencia cada vez más completa y eficiente a todos nuestros usuarios. Atentamente, Equipo Kommo GB Gonzalo B. IT Manager Primary/Secondary Education Used the software for: 2+ years ### "Simplemente una solución comoleta, adaptable y robusta. " March 29, 2023 5.0 Es una herramienta muy completa para ventas, gestion de cobros y atención al cliente, por medio de los bosts logramos canalizar cada conversación al area que corresponde y estas siempre son atendidas por la persona que corresponde, ademas con el uso de etiquetas para segmentar y el uso de plantillas, logramos mantener una comunicación ágil y oportuna. Pros El crear bots que son capaces de resolver, canalizar o atender casi cualquier situación que se presente a los clientes, ademas estos trabajan las 24 horas del día, ventas automatizadas, atención automatizada, clientes atendidos en tiempo y forma, todo se traduce a satisfacción por parte de nuestros clientes. Cons Que no se puede enviar un comunicado masivo por medio de los contactos, sino que deben ser leads para poder hacerlo. Review Source Response from QSOFT August 22, 2025 Hola Gonzalo, Gracias por compartir tu experiencia. Nos alegra saber que Kommo te está ayudando a canalizar conversaciones, automatizar procesos y mantener una comunicación ágil con tus clientes. Agradecemos también tu comentario sobre el envío de comunicados, ya que este tipo de feedback nos ayuda a identificar áreas donde podemos seguir mejorando la plataforma para ofrecer una experiencia aún más completa. Atentamente, Equipo Kommo Leonardo R. CFO Recreational Facilities and Services Used the software for: Less than 6 months ### "Aprendes a usarlo rápido, pero falla mcuho" November 19, 2021 1.0 Necesito un CRM que me permita atenteder clientes de wsp, inst y FB, que me permita crear bots para hacer seguimiento pre y post venta, lo hemos logrado, pero con muchos problemas reportados y muchos no solucionados. Por ejemplo si quiero que un bot el dia de cumpleaños felicite a un cliente, NO SE PUEDE CON amoCRM, se debe hacer manual el envío del mensaje. Otra cosa, en dias pasados reporte fallas de que no podía ingresar a mi licencia y me dijeron "ahhhhh es que se cayó el servidor de LATAM" Pros Lo intuitivo que es. Pude configurar los bots por mi mismo, de hecho algunas deficiencias las solucioné por mi mismo programando los bots. Pero he tenido algunos problemas con elementos de los bots, por ejemplo, hay una condición que me dijeron "puede ponerle a que revise infinitas opciones..." y NO sirvió, el si deja colocar tooooodas las que quieras, pero llega un momento en donde se rompe y deja de funcionar. Cons Hay muchas fallas y muchas veces reportamos caídas de su plataforma. Hay muchas necesidades no cumplidas por los bots, por su forma de activación; cuando se reportan los errores, algunos asesores dicen que así fue diseñado y que yo debo buscar solucionarlo con un partner de ellos, es decir pagar más. Algunas veces no se envian la imagenes, algunos bots no se activan, se activan doble, hay algunas funciones que se supone que hace algo y resulta que no lo hace, los mismos asesores no saben explicar algunas fueatures, en fin NO CREO QUE NOS QUEDEMOS CON ESTE CRM, es una lástima porque si es muy intuitivo. Vale resaltar que de los 6 meses de licencia que compré en octubre 2021, solo llevamos 1 y en verdad espero mejoren, porque su facilidad de uso es mejor que freshworks por ejemplo, pero su inestabilidad y sus multiples problemas nos hacen querer pasarnos a otro crm. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing Kommo Porque en el trial fue estable y fue muy facil configurar los bots y la integración con wsp. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Porque necesito un CRM estable que no falle y que en verdad refleje estabilidad a lo largo del tiempo, llevo 1 mes con amoCRM y la verdad es la percepción que tengo, que ES INESTABLE. Review Source Response from QSOFT August 22, 2025 Hola Leonardo, Lamentamos mucho que tu experiencia con Kommo no haya sido satisfactoria. Entendemos lo frustrante que puede resultar enfrentar problemas con bots, funcionalidades y estabilidad de la plataforma. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas donde necesitamos mejorar nuestros procesos y la plataforma en general. Nuestro compromiso es seguir trabajando para ofrecer una herramienta más confiable y eficiente para todos nuestros usuarios. Atentamente, Equipo Kommo Aloima Daniela C. Asistente administrativo International Affairs Used the software for: 1-2 years ### "La más completa en CMR" March 21, 2023 5.0 Nos a dejado fascinado con el manejo especial de crear todo en un solo software completo de ventas útiles para creación de nuestro país. Pros Lo veraz y completa en desarrollo de estar cerca del cliente y brindar la seguridad perfecto de nuestro equipo. Cons La capacidad de almacenamiento debería de estar con más amplitud. Review Source Response from QSOFT August 22, 2025 Hola Aloima, Gracias por compartir tu experiencia. Nos alegra saber que encuentras Kommo una plataforma completa y útil para gestionar tus procesos de ventas y estar cerca de tus clientes. Agradecemos también tu comentario sobre la capacidad de almacenamiento; este tipo de feedback nos ayuda a seguir mejorando la plataforma y la experiencia de nuestros usuarios. Atentamente, Equipo Kommo Diego D. SEO Accounting Used the software for: Less than 6 months ### " Customer service is EXTREMELY POOR" March 15, 2024 3.0 The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform. Pros The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most. Cons The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. Review Source Response from QSOFT August 22, 2025 Hi Diego, Thank you for sharing your feedback. We’re glad to hear that you see value in Kommo’s approach to unifying client communications, but we’re sorry that your experience with our bot and customer service did not meet your expectations. Feedback like yours is very important, as it helps us identify areas where we need to improve our platform and support processes. Our commitment is to continue evolving Kommo to provide a more reliable and efficient experience for all users. Thank you again for taking the time to share your thoughts. Best regards, Kommo Team Roman Y. Product Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Good CRM for Mid-size companies" January 26, 2019 5.0 We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price. Pros \- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM Cons \- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects Review Source Response from QSOFT August 26, 2025 Hello Roman, Thank you for sharing your experience. We’re glad to hear that Kommo has been helpful for managing a large number of leads and mid-size projects, and that you value our integrations, widgets, analytics, task management, and PBX features. We also appreciate your feedback regarding report customization and pricing for smaller projects. Over the past years, we’ve continued improving the platform, adding more flexible reporting options and enhancing features to better meet user needs. Best Regards, Kommo Team VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 2+ years ### "amoCRM Allows me to Effectively Communicate With Customers" October 26, 2018 5.0 Definitely try it out for yourself, great program! Pros I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take. Cons Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded. Review Source ES Edgardo S. CIRUJANO GENERAL Y BARIÁTRICO Medical Devices Used the software for: I used a free trial ### "Dr. Edgardo Saavedra Cirujano Panama " May 19, 2023 5.0 Buena. Tengo toda esperanza de lograr crear un boot adecuados para mis pacientes y así no perder más tiempo en dar respuesta en diferentes plataformas y así aumentar la satisfacción de mis pacientes por mis servicios Pros Poder centralizar todas lasConsultas que se me hacen de mis servicios quirúrgicos, de diferentes redes, en un solo punto a tiempo y automáticamente darles respuesta por medio del chat bot. Y redirigirlos finalmente a una consulta clínica / reunión y así terminar en cirugía. Cons No me gustan los colores de la interface, debería poder escoger plantillas. Y el APP no es fácil de usar. Reason for choosing Kommo Por sus excelente tutoríales. Su precio. Y por el soporte que me dio el señor \[contenido sensible oculto\] que apoyo técnicamente Review Source Response from QSOFT August 22, 2025 Hola Edgardo, Gracias por compartir tu experiencia. Nos alegra saber que Kommo te está ayudando a centralizar las consultas y mejorar la satisfacción de tus pacientes a través del chat bot. Agradecemos también tus comentarios sobre la interfaz y la aplicación; este tipo de feedback nos ayuda a seguir mejorando la plataforma para ofrecer una experiencia más cómoda y personalizada a todos nuestros usuarios. Atentamente, Equipo Kommo AN Astrid N. Analista Consumer Goods Used the software for: 1-2 years ### "Excelentes Características PERO NO FUNCIONAN!" April 12, 2023 2.0 Al principio fue buena, pero desde que empezó a presentar las fallas es inutilizable Pros Tiene muy buenas caracterisitcas, bots, envío de mensajes masivos, facil de integrar, el precio... Cons NO FUNCIONA ninguna característica, por momentos todo va bien pero cada pocos días la plataforma se daña y no me puedo comunicar con mis clientes, la respuesta del CRM es "estamos trabajando en ello" pero pueden pasar meses y siempre le van a decir "estamos trabajando en ello"Es un CRM que NO me permite comunicarme con mis clientes. Reason for choosing Kommo Tenía las carateristicas que buscaba Review Source Response from QSOFT August 22, 2025 Hola Astrid, Lamentamos que tu experiencia con Kommo no haya sido satisfactoria y entendemos lo frustrante que puede resultar cuando la plataforma no funciona como esperabas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas donde debemos mejorar la estabilidad y el rendimiento de la herramienta. Nuestro compromiso es seguir trabajando para ofrecer una experiencia más confiable y eficiente para todos nuestros usuarios. Atentamente, Equipo Kommo Brian Møller J. CEO & Founder Used the software for: Less than 6 months ### "Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration" February 12, 2018 5.0 I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated. Pros I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well. Cons Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once. Review Source Carlos A. Sales Director Insurance Used the software for: Less than 6 months ### "This company should not even be listed as a CRM Option" October 5, 2023 1.0 Pros Only the dream of having the possibility to receive input from different sources. Cons The software is full of bugs, problems in importing database, the whatsapp integration does not work properly, the technical support is a joke and the company is not serious. I have trying to get my money back and have my whatsapp number disconnected form them, but they do not even bother to reply! Review Source Response from QSOFT August 22, 2025 Hi Carlos, We’re sorry to hear that your experience with Kommo did not meet your expectations. We understand how frustrating it can be to encounter issues with integrations and support. Your feedback is important and helps us identify areas where we need to improve our platform and processes. Our commitment is to continue enhancing Kommo to provide a more reliable and efficient experience for all users. Thank you for sharing your thoughts. Best regards, Kommo Team Nikolay R. Owner Consumer Services Used the software for: 2+ years ### "Not very intuitive software" October 29, 2019 3.0 You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough. Pros It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well. Cons It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow. Review Source Response from QSOFT August 22, 2025 Hi Nikolay, Thank you for sharing your feedback. We’re glad to hear that you find Kommo useful for tracking customers, sending reports, and automating certain features. We also appreciate your comments regarding usability, speed, and data management. Feedback like yours helps us continue improving the platform and providing a smoother, more intuitive experience for all users. Best regards, Kommo Team VR Verified Reviewer Docente a tiempo parcial Used the software for: 6-12 months ### "long on specific steps and see processes where you need the best accurate results for " March 3, 2018 4.0 Pros There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want. Cons I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways. Review Source Павел С. Telecommunications Used the software for: 6-12 months ### "Very simple and useful" December 16, 2015 4.0 I could see in amoCRM the ease and simplicity in working process. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. If you have lack of functionality, you can use widgets, located in the settings menu. I prefer amoCRM to all other CRM systems for small and medium segments of business. Pros Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks. Cons Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales Review Source Response from QSOFT December 18, 2015 Mr. Senin! Thank you for your review! We try to be the best for you. АМ Алексей М. Information Technology and Services Used the software for: 1-2 years ### "Excel vs amoCRM" December 16, 2015 5.0 Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel. Review Source Response from QSOFT December 18, 2015 Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business! Diana D. Sales and technical support. Building Materials Used the software for: 6-12 months ### "AmoCRM is outstanding" August 30, 2018 5.0 This is the best contact manager I have ever used. Super affordable... almost too good to be true! As a business developer I now recommend AMOCRM to all my clients. Pros Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money! Cons Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back. Review Source GR Galina R. Used the software for: 6-12 months ### "amoCRM really helps to increase sales. " December 17, 2015 5.0 We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration. Review Source Response from QSOFT December 18, 2015 Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business. Similar Products Featured