# Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/120048/amoCRM/reviews

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Kommo

4.3 (194)

[View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Kommo

Ease of use

4.3

Customer Service

4.1

## Pros and Cons in Reviews

IS

Iago S

Vetore comunicaçãoComputer & Network Security, Self-employedUsed the software for: Less than 6 months.

“The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients.“

January 12, 2026

NS

Nathalia S

BDRLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the whole filtering process, explain the situation from scratch, and then wait for feedback.“

January 8, 2026

NS

Nathalia S

BDRLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one place.“

January 8, 2026

MF

MICAEL F

CEO AT New Horizons INCComputer Software, 11 - 50 employeesUsed the software for: 6-12 months.

“Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart.“

January 7, 2026

Ld

Lucas d

reviewerMedical Practice, 201 - 500 employeesUsed the software for: Less than 6 months.

“The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months.“

January 21, 2026

JF

Julia F

SecretaryFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“What I liked the least was the limited level of customization and the lack of more advanced features in some areas.“

January 13, 2026

JF

Julia F

SecretaryFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Finally, the marketing features help monitor campaigns and manage relationships with leads, supporting conversion and engagement strategies in a practical way.“

January 13, 2026

Diego D

SEOAccounting, Self-employedUsed the software for: Less than 6 months.

“This demonstrates a lack of consideration for customers who rely on the system to function properly.“

March 15, 2024

## Showing most helpful reviews

Showing 1-25 of 194 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Victor Leonardo M.  
Education  
Renewables & Environment  
Used the software for: 6-12 months

### "amoCRM the CRM of the networks and whatsapps "

September 29, 2022

4.0

The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.

Pros

With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

Cons

Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Kommo

There are many excellent CRMs, the decision goes through the benefits you are looking for in the CRM and , the price benefit ratio. In my case I find the perfect integration with the most used applications in my area, whasapp, google, facebook, messenger, instagram-

Review Source

Response from QSOFT

August 22, 2025

Hi Victor, Thank you for sharing your experience! We’re glad to hear that Kommo helps you manage multichannel communication effectively and that tools like SaleBot are supporting your campaigns. We also appreciate your feedback regarding technical support, as it helps us identify areas where we can continue improving and provide a better experience for all our users. Best regards, Kommo Team

MB

Matthew B.  
Member  
Automotive  
Used the software for: 6-12 months

### "Cost-effective yet powerful CRM alternative"

January 26, 2021

4.0

This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

Pros

This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

Cons

The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

Alternatives considered

[ProMax Unlimited](https://www.capterra.com/p/87111/ProMax-Unlimited/)

Reason for choosing Kommo

ProMax's software was probably considered cutting edge back in the late 90's. However, by today's standards it was not impressive. amoCRM has the advantage of being developed from scratch more recently and can function much better in our open API, mobile-first world.

Switched from

[Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/)

Dealersocket kept trying to fit a square peg in a round hole, so to speak, with our business. amoCRM is infinitely more customizable and industry agnostic. It's way cheaper too.

Review Source

Response from QSOFT

August 22, 2025

Hi Matthew, Thank you for sharing your detailed feedback! We’re glad to hear that you find Kommo intuitive, powerful, and useful for integrating social media messaging into your CRM workflows. We also appreciate your constructive comments regarding Facebook and Twilio integrations, as well as suggestions for the mobile app and routing features. Feedback like yours helps us continue improving Kommo to provide an even more efficient and seamless experience for all users. Best regards, Kommo Team

Pablo Rafael G.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:"

September 12, 2023

1.0

Pros

They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients

Cons

I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace.

Review Source

Response from QSOFT

August 22, 2025

Hi Pablo, We’re very sorry to hear that your experience with Kommo did not meet your expectations. We understand how frustrating it can be to encounter difficulties when trying to use the platform for important client needs. Your feedback is valuable, as it helps us identify areas where we need to improve our support processes and overall platform experience. Our commitment is to continue evolving Kommo to provide a more reliable and efficient experience for all users. Thank you for taking the time to share your thoughts. Best regards, Kommo Team

JPA

João Pedro A.  
SRE  
Real Estate  
Used the software for: Less than 6 months

### "All-in-one CRM that shines for messenger-based sales"

January 13, 2026

5.0

Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support.

Pros

Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context.

Cons

Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users.

Review Source

Response from QSOFT

March 13, 2026

Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo

VQ

Vigdalia Q.  
U.S. Immigration Court Case Manager  
Legal Services  
Used the software for: 6-12 months

### "Kommo has no secrets!"

March 22, 2024

4.0

I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied.

Pros

I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it.

Cons

One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Because the company I work for considers Kommo to offer more advantages in managing all the company's procedures, we're still discovering Kommo.

Review Source

Response from QSOFT

August 22, 2025

Hi Vigdalia, Thank you for sharing your feedback! We’re glad to hear that you’re finding Kommo useful for managing your tasks and keeping all communications in one place. We also appreciate your suggestion regarding voice messages. Feedback like yours helps us understand what our users need and guides us in improving the platform. Thanks again for your kind words! Best regards, Kommo Team

MZ

Mikhail Z.  
CEO  
Education Management  
Used the software for: Less than 6 months

### "Customer support useless"

November 4, 2023

2.0

Pros

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well.

Cons

Customer support useless. Every time you chat with new person who know nothing about your problem.

Switched from

[Bird](https://www.capterra.com/p/160795/Bird/)

Kommo has better functionality but less quality as I understood.

Review Source

Response from QSOFT

August 22, 2025

Hi Mikhail, We’re sorry to hear that your experience with Kommo’s customer support did not meet your expectations. We understand how important reliable assistance is when managing multiple integrations and workflows. Your feedback is valuable and helps us identify areas where we need to improve our support processes and platform functionality. Our commitment is to continue enhancing Kommo so that all users can have a smoother and more reliable experience. Thank you for sharing your thoughts. Best regards, Kommo Team

Felipe P.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Great features and nice customer service at a fair price"

July 22, 2020

5.0

Price is reasonable for all feature in get and customer service is exceptional.

Pros

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Cons

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Kommo

For the same reasons I changed from Pipedrive to AmoCRM: More features and great support at competitive price.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Because Pipedrive has less features as a more expensive price. Support sucks too.

Review Source

Response from QSOFT

August 22, 2025

Hi Felipe, Thank you for sharing your feedback! We’re glad to hear that you find Kommo’s features valuable and that our customer service has met your expectations. We also appreciate your comment regarding filter functionality; feedback like yours helps us continue improving the platform and providing a better experience for all users. Best regards, Kommo Team

IS

Iago S.  
Vetore comunicação  
Computer & Network Security  
Used the software for: Less than 6 months

### "Efficient and User-Friendly CRM for Sales and Communication"

January 12, 2026

5.0

Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks.

Pros

What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place. The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients.

Cons

What I liked least about Kommo is that some advanced features have a learning curve and require time to fully configure. Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users.

Review Source

DS

Daniel S.  
CEO  
Internet  
Used the software for: I used a free trial

### "My Experience with KOMMO From Brasil"

January 8, 2026

5.0

Pros

The Easy way to organize my leads on sales funnel and The possibility to move The leads through The CRM

Cons

Somethings were not intuitive, sometings I needed to take time to find it. There were some bugs with the WhatsApp API

Review Source

Response from QSOFT

March 13, 2026

Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo

cO

clara O.  
business analysts  
Information Technology and Services  
Used the software for: Less than 6 months

### "easy-to-use crm with powerful communication tools"

January 8, 2026

5.0

Pros

I really liked how easy kimmo is to use. everything feels very intuitive, especially the sales pipeline, which helps me see exactly where each lead is

Cons

was that some features felt a bit confusing at first, especially the automations and settings. it took some time to learn how everything worked and i wished the guidance or support was easier to find when i had questions

Review Source

Response from QSOFT

March 13, 2026

Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo

KC

Kristen C.  
Co-founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "I think my favorite thing about AMOcrm is the custom service! "

August 26, 2022

5.0

The customer service is top notch and the phone app is so valuable!

Pros

Also totally love the phone app! Makes it super easy to manage leads and conversations from anywhere

Cons

I had a hard time setting up the chat bot but other than that it’s great!

Review Source

Response from QSOFT

August 22, 2025

Hi Kristen, Thank you for sharing your experience! We’re thrilled to hear that you enjoy our customer service and find the mobile app valuable for managing leads and conversations. We also appreciate your feedback regarding the chatbot setup, as comments like yours help us continue improving the platform and making it even easier to use. Best regards, Kommo Team

AZ

Anastasia Z.  
UI/UX Designer  
Banking  
Used the software for: 1-2 years

### "Great storage solution"

May 19, 2019

5.0

Pros

I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.

Cons

Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.

Review Source

Response from QSOFT

May 22, 2019

Hi, Anastasia, Thanks for your feedback! It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at pavel@team.amocrm.com Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.

VR

Verified Reviewer  
Assistant Accountant  
Banking  
Used the software for: 1-2 years

### "An accurate and precise tool; lessened computation and data errors"

October 19, 2018

5.0

Pros

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service. We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Cons

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

Review Source

SG

Sylvie G.  
Directeur Général  
Financial Services  
Used the software for: 2+ years

### "The platform supports working with popular social networks"

December 23, 2019

5.0

Pros

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Cons

Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Review Source

Response from QSOFT

August 22, 2025

Hi Sylvie, Thank you for sharing your experience! We’re glad to hear that Kommo has been helpful for integrating and tracking multiple social media channels. We also appreciate your feedback regarding platform updates. Comments like yours help us continue improving the platform and minimizing disruption during updates, ensuring a smoother experience for all users. Best regards, Kommo Team

GA

Gbemisola A.  
Marketing Manager  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "PWG Group Review"

September 14, 2021

3.0

Experience in terms of leads capturing and management has been great,

Pros

Easy to integrate across third party channels

Cons

Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Kommo

Multichannel integrations

Review Source

Response from QSOFT

August 22, 2025

Hi Gbemisola, Thank you for sharing your feedback. We’re glad to hear that you find Kommo useful for capturing and managing leads, and that integrations with third-party channels have been helpful. We also appreciate your comments regarding errors and technical support, as feedback like yours helps us identify areas for improvement. Our commitment is to continue enhancing Kommo to provide a more reliable and efficient experience for all users. Best regards, Kommo Team

OS

Olga S.  
Senior Publisher Manager  
Computer Software  
Used the software for: 6-12 months

### "Convenient linking of deals to contacts"

December 1, 2018

5.0

Pros

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Cons

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Review Source

JT

John T.  
Project Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "An efficient tool for sales management."

August 6, 2018

5.0

Pros

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Cons

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Review Source

OA

Olga A.  
Total Rewards Specialist  
Retail  
Used the software for: 1-2 years

### "Perfect for our needs"

November 6, 2018

4.0

Pros

We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Cons

Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

Review Source

AD

Anton D.  
Head of Mobile  
Computer Software  
Used the software for: 6-12 months

### "Not the best option CRM"

November 22, 2018

4.0

Pros

At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

Cons

There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

Review Source

OT

Oleg T.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Simple and clear CRM, but there are serious disadvantages"

February 27, 2019

4.0

Pros

Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools.

Cons

I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business.

Review Source

Response from QSOFT

August 26, 2025

Hello Oleg, Thank you for sharing your experience. We’re glad to hear that you appreciated Kommo’s simplicity, design, and integrations. We also value your feedback regarding security, stability, support, and flexibility. Over the past years, we’ve made significant improvements in these areas, enhancing platform reliability, security, and support responsiveness to better serve our users. Best Regards, Kommo Team

NO

Nataly O.  
Chief Accountant  
Computer Software  
Used the software for: 1-2 years

### "One of the most simple CRM"

March 30, 2019

5.0

Pros

Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools.

Cons

The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.

Review Source

Response from QSOFT

August 26, 2025

Hello Nataly, Thank you for sharing your experience. We’re glad to hear that you appreciated Kommo’s simplicity, design, and integrations. We also value your feedback regarding stability, reporting settings, and support. Over the past years, we’ve made significant improvements in these areas to enhance platform reliability, reporting capabilities, and support responsiveness. Best Regards, Kommo Team

OS

Olga S.  
Postgraduate student  
  
Used the software for: 6-12 months

### "Good CRM"

May 7, 2018

5.0

Pros

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Review Source

EF

Evgeny F.  
Chief Financial Officer  
Computer Software  
Used the software for: 6-12 months

### "With amoCRM we have significantly improved the efficiency of managers"

August 13, 2018

4.0

Pros

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Cons

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Review Source

ВЧ

Виталий Ч.  
  
Internet  
Used the software for: 6-12 months

### "amoCRM - a single workspace"

December 15, 2015

5.0

Since the beginning of this year, we use the amoCRM in our sales department. The first time was certainly uncomfortable , but thanks to webinars and documentation, staff involved in the work with the product within two weeks. Functional of the system covers work with the client and lead since the first treatment to completion of the transaction. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Due to the wide functional external API amoCRM we integrated with the infrastructure of the company, so saved ( in a number of things to tens of minutes ) on types of operations. The missing functionality is compensated by third-party widgets, which amoCRM provides on the settings page. I recommend amoCRM to work with clients - amoCRM - a single workspace.

Pros

Low barrier to entry

Cons

not work with documents

Review Source

Response from QSOFT

December 18, 2015

Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

RM

Rony M.  
SVP, Sales  
Computer Software  
Used the software for: 6-12 months

### "The support service is not competent enough"

December 11, 2018

4.0

Pros

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Cons

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Review Source

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