# Kommo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kommo Software - reviews, pricing plans, popular comparisons to other Lead Management products and more. Source: https://www.capterra.com/p/120048/amoCRM --- # Kommo Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommo ## What is Kommo? Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. ## What is Kommo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 207 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 7% Pros & cons Intuitive and friendly interface Extensive and accessible features Slow and ineffective support Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amocrm.com/&name=Kommo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommo 4.4 (207) VS. [4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price $15 Per User, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (205) Ease Of Use 4.7 (462) Value For Money 4.3 (183) Value For Money 4.5 (401) Customer Service 4.1 (193) Customer Service 4.6 (384) ## Kommo alternatives [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,975)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) ## FAQs about Kommo Overview ### What problems does Kommo solve? Kommo solves scattered customer conversations, disorganized lead follow-up, and deals slipping through the pipeline by centralizing messages, contact history, tasks, and visual sales stages in one system. Sales teams, account managers, and messaging-heavy support or marketing teams use it to speed responses, automate follow-ups, and track performance across channels. Answer based on 116 reviews Overview ### Which roles and teams benefit most from Kommo? Kommo is most used by sales leaders, founders, and executives who need to centralize leads, track pipelines, and improve follow-up across customer conversations. Marketing teams and account managers use it to capture prospects and nurture deals, while IT managers and analysts support integrations, workflow automation, and reporting visibility. Answer based on 177 reviews Overview ### What company size and industries is Kommo built for? Kommo is built for SMBs, with 71% of reviewers from small businesses, and it is used most in Computer Software at 21%. It also serves midsize companies at 17% and enterprises at 12%, with additional adoption in Marketing and Advertising at 11% and Information Technology and Services at 7%. Answer based on 207 reviews Features and Usability ### What are the key features of Kommo? Kommo includes core CRM features like lead management, sales pipeline tracking with a visual kanban board, and task management for follow-ups. Differentiating features include chat and messaging across WhatsApp, Instagram, and email, workflow automation with bots, API-based integrations, and analytics dashboards for sales performance and conversion tracking. Answer based on 70 reviews Pricing ### How much does it cost and what fees or limitations are included? Kommo starts at $15/user/month for the Base plan, with Advanced at 25 and Enterprise at 45 per user monthly. A free trial is available. Plans cap active leads per user at 2,500, 5,000, and 10,000, and reviewers describe value as fair overall, though some small teams find pricing high. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does Kommo integrate with? Kommo integrates with over 30 third-party tools, centered on messaging and sales channels such as WhatsApp, Instagram, Messenger, Facebook, Gmail, and Google Calendar. Official integrations also include Formstack Forms, Mailchimp, Microsoft Outlook, QuickBooks Online Advanced, LiveChat, ActiveCampaign, Dropbox Business, and Asterisk. Answer based on 76 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kommo? Kommo is fairly quick to onboard for teams handling basic CRM tasks, thanks to an intuitive interface and moderate learning curve. Training is available in person, through live online sessions, webinars, documentation, and videos. Nontechnical users can start fast, while admins need more time for automations, integrations, and advanced setup. Answer based on 10 reviews Getting Started and Support ### What customer support options does Kommo offer, and how do users rate the experience? Kommo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some report quick responses and helpful guidance, while others describe long waits, repeated handoffs, scripted replies, and unresolved technical issues, especially when bugs or account problems arise. Answer based on 70 reviews ## Pros and Cons Intuitive and friendly interface 96% positive reviews out of 27 Most reviewers describe the user interface as clear, easy to navigate, and simple for new users to adopt quickly. Slow and ineffective support 46% negative reviews out of 56 Some users report customer support is difficult to reach, slow to respond, and often fails to resolve issues satisfactorily. Diego D SEO, 1 employee. "This demonstrates a lack of consideration for customers who rely on the system to function properly." Extensive and accessible features 92% positive reviews out of 26 Most reviewers indicate the features are robust, user-friendly, and support productive lead management and workflow automation. Julia F Secretary, 501 - 1,000 employees. "The learning curve is moderate, enabling users to start using the main functionalities quickly, even without prior experience." Comprehensive sales funnel management 95% positive reviews out of 22 Most users report the sales funnel tools help visualize, organize, and track leads efficiently, improving sales processes. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.0 (44) 72.73% of 44 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Capture 4.4 (35) 85.71% of 35 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Management 4.3 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Interaction Tracking 4.0 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Customizable Reports 3.9 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Alter the layout and content of reports Alerts/Notifications 3.9 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Kommo 138 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Track visitors'/audience's responses across web pages and other optimized content Capture contact information by scanning a physical item and having the system automatically extract data from the scan Track all information required to develop and sell lots in housing projects Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Ability to handle large datasets Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Monitor and record expenses such as purchases or charges incurred Manage or track sales completed by field teams/employees Caters to sales teams Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Allows employees to set and manage work or career related goals Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Incorporation of a chat or messaging system within an organization's internal communication infrastructure Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Visualization tool to organize and optimize tasks and track their status at every stage of workflow Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and handle various international currencies Manage and support multiple languages Generate personalized communications upon request to meet customer needs Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Present a catalog of inventory that customers can view Plan and coordinate all the resources, costs and time needed to execute assignments Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Ensure that quotes/invoices are correct before sending to customers Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Apply statistical/mathematical models to sets of data Attach digital tags to documents and assets for identification, search, or monitoring purposes Identify a list of target accounts that marketers want to turn into customers Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (171) 4.3 Based on 171 reviews ## Pricing Value for money 4.3 (183) Free Trial [View pricing plan details](https://www.capterra.com/p/120048/amoCRM/pricing/) Base $15.00 Per User,Per Month It includes: - 12,500 contacts per user - 100 custom fields per user - Unified inbox - Customizable sales pipelines - Task management - Messenger apps - Live chat - Data backup Advanced $25.00 Per User,Per Month It includes: - 25,000 contacts per user - 200 custom fields per user - No-code Salesbot - Pipeline automation - Triggered SMS & emails - Create user teams - Enable/block IP addresses Enterprise $45.00 Per User,Per Month It includes: - 50,000 contacts per user - 400 custom fields per user - Advanced client profiles - Set field permissions - User activity log - Periodic data backup - Bot AI power-up Value for money 4.3 (183) 4.3 Based on 183 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (193) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (193) 4.1 Based on 193 reviews ## User reviews Overall rating 4.4 Based on 207 reviews Filter by rating 5(126) 4(52) 3(15) 2(6) 1(8) Mentioned topic Sorted by most recent JC Juan Carlos L. Analista de sistemas de información Arts and Crafts ### "Kommo Nos dió la oportunidad de comprender a nuestros clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Una experiencia enriquesedora ya que nos permitió aprender de nuestro público, sus necesidades de comunicación. Nosotros realizamos envíos o difusiones a nuestro público (1000 diarios) y la tasa de respuesta es muy alta. plataforma fácil de utilizar y muy versatil. Pros Es una plataforma intuitiva y cuando hay dificultades porque no se encuentra algún botón el servicio de soporte es muy eficiente. cumple con las expectativas de las necesidades que tenemos. Cons No tiene peros, desde el inicio de la conversación las cosas son bastante claras y hay posibilidad de estudiar el manejo que es muy fácil. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2026 ¡Muchas gracias por compartir tu experiencia con Kommo! 💜 Nos alegra muchísimo saber que la plataforma ha sido intuitiva para ustedes y que nuestro equipo de soporte pudo ayudarlos de forma eficiente siempre que lo necesitaron. También nos encanta leer que Kommo les ha permitido conocer mejor a su público y mantener una comunicación efectiva a gran escala. Saber que están obteniendo una alta tasa de respuesta con sus difusiones significa mucho para nosotros 🚀 Gracias nuevamente por la confianza y por ser parte de la comunidad Kommo. BA Beatriz A. Gerente de compras de insumos hospitalares Health, Wellness and Fitness ### "Kommo: O CRM que te ajuda a subir " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2026 Foi uma experiência proveitosa como um todo, a ferramenta de CRM deles me ajudou a resolver problemas com as minha vendas e aumentar o meu lucro final. Pros Que é um sistema de CRM muito eficaz e que auxilia muito no planejamento e nas vendas dos produtos da sua loja. Cons Algumas funcionalidades poderiam ser mais bem desenvolvidas, pois acabam dando um suporte um pouco limitado ao cliente final. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Olá, Beatriz! Muito obrigada por compartilhar sua experiência com o Kommo 💙 Ficamos felizes em saber que nossa ferramenta tem ajudado no planejamento, nas vendas e nos resultados do seu negócio. É muito importante para nós saber que o Kommo contribuiu para otimizar seus processos e apoiar o crescimento das suas operações. Também agradecemos pelo seu feedback sobre algumas funcionalidades e limitações no suporte ao cliente final. Comentários como o seu são essenciais para continuarmos aprimorando a plataforma e oferecendo uma experiência cada vez melhor para nossos usuários. Obrigada novamente pela confiança e pela recomendação! Equipe Kommo RC Rosangela C. Supervisora Food & Beverages ### "Um bom CRM para auxiliar nas vendas e atendimentos " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2026 Minha experiência com o Kommo foi muito positiva. A plataforma é intuitiva, eficiente e ajuda bastante na organização do funil de vendas e comunicação com clientes. O suporte também é rápido e prestativo, o que faz diferença no dia a dia. Recomendo para empresas que querem melhorar o atendimento e aumentar a produtividade. Pros A facilidade de uso e a organização dos atendimentos em um só lugar. O Kommo ajudou muito no controle dos leads, automações e acompanhamento dos clientes, deixando o trabalho mais rápido e produtivo. Cons Algumas configurações iniciais podem ser um pouco confusas para quem está começando, e certos recursos avançados poderiam ser mais simples de configurar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Olá, Rosangela! Muito obrigada por compartilhar sua experiência com o Kommo 💙 Ficamos muito felizes em saber que a plataforma tem ajudado na organização dos atendimentos, no controle de leads e automações, tornando o trabalho da sua equipe mais produtivo e eficiente. Também é ótimo saber que nosso suporte tem feito diferença no dia a dia da operação. Agradecemos também pelo seu feedback sobre as configurações iniciais e recursos avançados. Comentários como o seu são muito importantes para continuarmos evoluindo e tornando a experiência cada vez mais simples e intuitiva para todos os usuários. Obrigada novamente pela recomendação e por confiar no Kommo! Equipe Kommo LO Laura O. Gerente de vendas e atendimento ao cliente Luxury Goods & Jewelry ### "virou a ferramenta do dia a dia da empresa, recomendamos!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 15, 2026 virou a ferramenta do dia a dia da empresa então não conseguimos mais ficar sem, facilitou totalmente os processos de atendimento com os nossos clientes Pros integração de ferramentas, consigo deixar owhatsapp e o instagram na kommo e assim facilita gerenciar e organizar melhor todos os clientes da minha marca Cons suporte que muitas vezes demora pra dar um retorno e quando preciso entrar em contato com eles eu acabo criando chats novos o que demora mais no retorno Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) estavamos procurando um crm que fosse mais personalizavel ja que o octadesk é extremamente basico e fica tudo meio bagunçado Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Olá, Laura! 😊 Muito obrigada por compartilhar sua experiência com o Kommo! Ficamos muito felizes em saber que a plataforma se tornou parte do dia a dia da sua empresa e ajudou a organizar melhor os atendimentos e clientes da sua marca 💙 A integração com WhatsApp e Instagram realmente faz toda a diferença para centralizar a comunicação e otimizar os processos. Também agradecemos pelo seu feedback sobre o suporte. Entendemos como um retorno rápido é importante no dia a dia, e seus comentários nos ajudam a identificar pontos de melhoria para oferecer uma experiência cada vez melhor aos nossos clientes. É ótimo saber também que o Kommo trouxe mais personalização e organização para a operação da equipe em comparação com outras ferramentas utilizadas anteriormente 🚀 Equipe Kommo KA Kevin A. Analista Consumer Electronics ### "CRM pratico e eficiente para o dia a dia" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2026 Minha experiência com o Kommo foi muito positiva. A plataforma facilita a gestão dos atendimentos e melhora bastante a organização da equipe e dos processos comerciais Pros Interface muito intuitiva, organização prática dos contatos e facilidade para acompanhar todo o funil de vendas em só lugar. A automação também ajuda bastante no dia a dia. Cons Algumas funções poderiam ser mais simples de configurar no início, e as vezes o sistema pode parecer um pouco complexo para novos usuários. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Olá, Kevin! 😊 Muito obrigada por compartilhar sua experiência com o Kommo! Ficamos felizes em saber que a interface intuitiva, a organização dos contatos e as automações têm ajudado na gestão do funil de vendas e na rotina da equipe 💙 Também agradecemos pelo seu feedback sobre a configuração inicial de algumas funcionalidades. Sabemos que os primeiros passos em uma plataforma com muitos recursos podem gerar uma curva de aprendizado, e seguimos trabalhando para tornar essa experiência cada vez mais simples e intuitiva. É muito bom saber que o Kommo tem contribuído para melhorar a organização dos processos comerciais e dos atendimentos da sua equipe 🚀 Equipe Kommo BB Bruna B. Fisioterapeuta Alternative Medicine ### "Avaliação plataforma CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2026 Minha experiência com a Kommo foi muito positiva. A plataforma é intuitiva, organizada e facilita bastante o acompanhamento dos atendimentos e leads. Gostei principalmente da integração com WhatsApp e da praticidade no dia a dia. Pros Gosto da Kommo porque ela deixa tudo organizado sem parecer complicado. É prática, visual e facilita MUITO a rotina Cons Algumas configurações e automações mais avançadas podem ser um pouco confusas no início, e o custo aumenta conforme a necessidade de mais usuários e integrações. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Olá, Bruna! 😊 Muito obrigada por compartilhar sua experiência com o Kommo! Ficamos felizes em saber que você considera a plataforma prática, organizada e fácil de usar no dia a dia. É ótimo saber que a integração com o WhatsApp e o acompanhamento dos leads têm ajudado na sua rotina 💙 Também agradecemos pelo seu feedback sobre as automações e configurações mais avançadas. Estamos sempre buscando evoluir a experiência da plataforma para torná-la cada vez mais intuitiva e eficiente para todos os usuários. Esperamos continuar contribuindo para o crescimento e organização do seu atendimento! 🚀 Equipe Kommo BD Beatriz D. Administradora Health, Wellness and Fitness ### "Kommo: um CRM eficaz " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2026 Eu adorei a plataforma, deu uma ajuda muito importante nas minhas vendas e aumentou muito os meus lucros. Pros Que é uma plataforma de CRM moderna e atualizada com muitas funcionalidades eficazes para me auxiliar na venda de produtos. Cons Que as vezes o sistema trava dependendo da funcionalidade que eu tento utilizar e acabo tendo que reiniciar o sistema pra funcionar... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Olá, Beatriz! 😊 Muito obrigada por compartilhar sua experiência com o Kommo! Ficamos muito felizes em saber que a plataforma tem contribuído para suas vendas e ajudado no aumento dos seus resultados. É ótimo saber que as funcionalidades do CRM estão apoiando sua rotina de forma positiva 💙 Também agradecemos por mencionar os travamentos em algumas funcionalidades. Esse tipo de feedback é muito importante para continuarmos evoluindo a plataforma e melhorando a experiência dos usuários. Esperamos continuar fazendo parte do crescimento do seu negócio! 🚀 Equipe Kommo BV Bruna V. Fisioterapeuta Hospital & Health Care ### " Ferramenta útil para automação e vendas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2026 Minha experiência geral com o Kommo foi positiva. A plataforma ajudou a organizar melhor os contatos, centralizar o atendimento e acompanhar os leads de forma mais eficiente. As automações facilitam bastante o dia a dia da equipe, embora exista uma pequena curva de aprendizado no início Pros O que mais gostei no Kommo foi a facilidade de centralizar conversas de diferentes canais em um único lugar. A organização dos leads e as automações ajudam bastante no acompanhamento dos clientes e tornam o atendimento mais rápido e eficiente. Cons No começo pode levar um tempo para entender todas as funcionalidades da plataforma, principalmente as automações mais avançadas. Alguns recursos também poderiam ser mais intuitivos para novos usuários. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Olá, Bruna! 😊 Muito obrigada por compartilhar sua experiência com o Kommo! Ficamos felizes em saber que a centralização dos canais, a organização dos leads e as automações ajudaram a tornar o atendimento mais eficiente no dia a dia da equipe. Esse é exatamente um dos nossos principais objetivos com a plataforma. Também agradecemos pelo seu feedback sobre a curva de aprendizado inicial e a usabilidade de alguns recursos mais avançados. Estamos sempre trabalhando para tornar a experiência mais intuitiva e acessível para novos usuários. Esperamos continuar apoiando sua equipe na gestão do relacionamento com clientes e na automação dos processos 💙 Equipe Kommo Fernanda M. Head of Sac Investment Banking ### "Boa experiência, embora às vezes o sistema da Kommo apresente falhas." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 De modo geral, gostamos muito da plataforma e de todas as possibilidades para se conectar a vários canais de comunicação. Pros Fácil de usar e interface intuitiva. Variedade de conexões com APIs para integrar outros canais de comunicação. Funcionalidade de templates e bots. Cons O dashboard não fornece os KPIs necessários, às vezes o sistema cai. Em alguns casos, os bots não são ativados rapidamente ou não funcionam corretamente. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Kommo Implementa chat ao vivo dentro do nosso aplicativo, já que não podemos ter WhatsApp Business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi there! Thank you for sharing your detailed feedback 😊 We’re glad to hear that Kommo has been helpful for you, especially with its intuitive interface, API connections, and bot functionality. Enabling teams to connect multiple communication channels and streamline interactions is exactly what we aim to deliver. We also appreciate your honest input regarding dashboards, system stability, and bot performance. These are very important aspects of the experience, and our team is continuously working on improvements to provide more reliable automation and more insightful data for decision-making. If you ever experience specific issues with bots or system performance, our support team would be happy to take a closer look and assist you. Thanks again for your valuable feedback! Team Kommo JE Jane Eyre B. Saúde Health, Wellness and Fitness ### "Kommo avaliação " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 15, 2026 Pros A integração com o instagram e whatsapp ajuda muito no dia a dia, todos os leads centralizados em um só lugar fica mais fácil de realizar o atendimento. Cons Diferente de outras plataformas que podem ser pagas mês a mês, Kommo exige pagamento de assinaturas semestrais e anuais antecipadas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Hi there! Thank you for sharing your experience 😊 We’re glad to hear that Kommo has been helping you centralize your leads and manage conversations across Instagram and WhatsApp more efficiently. Making day-to-day customer communication simpler and more organized is exactly what we aim to achieve. We also appreciate your feedback regarding the subscription model. We understand that different billing structures work better for different businesses, and we’re always evaluating how to provide flexibility while continuing to deliver a robust and reliable platform. Thanks again for your valuable feedback Team Kommo [View all Reviews](https://www.capterra.com/p/120048/amoCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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