# Docusign CLM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Docusign CLM the right Contract Management solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119589/DocusignCLM/reviews --- Docusign CLM 4.5 (126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Docusign CLM Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews BM Bridget M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Love how easy docusign clm makes it to send and recieve files that you want signed and that you not only get your signature but it tracks the signature, and has all the footprints necessary for later authentication clarification purposes.“ November 10, 2025 Ashlee B Operations ManagerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I do not like is that when you go to download the document and certificate of signing it asks if you would like to combine the documents, but it does not actually combine them if you say yes.“ December 3, 2025 TL Tyler L District ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Docusign CLM made it easy to create and distribute contracts out to reps and clients, also keeping track of and storing signed contracts with ease.“ December 11, 2025 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it.“ April 3, 2026 JH Jetta H Intake ZarLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts.“ December 22, 2025 RD Ruth D DesignerPublishing, Self-employedUsed the software for: 1-2 years. “Interface can feel cluttered at times and finding certain settings or documents.“ March 22, 2026 RR Riley R Legal Project AnalystLegal Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I like that I can sign or send documents from anywhere, especially when working remotely or dealing with tight deadlines.“ December 30, 2025 GD Gregory D HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “I'm nor sure why DocuSign restricts this so much for authorized users.“ October 23, 2025 ## Showing most helpful reviews Showing 1-25 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodee G. VP UX and Creative Design Used the software for: 1-2 years ### "Fast, Easy, and Reliable Digital Signing" January 14, 2026 5.0 Overall, DocuSign has been a great tool for streamlining our workflow and improving the customer experience. It saves time, reduces paperwork, and keeps everything organized in one place. I would recommend it to any business that needs a reliable way to send, sign, and manage documents digitally. Pros DocuSign is a huge time-saver for both customers and our company. It makes completing estimates and getting approvals much smoother and faster. The online tool is very easy to use, and setting up an estimate and sending it out for review takes only a few minutes. I also like how it keeps a clear record of everything you have sent and signed in the past, which makes tracking documents simple and organized. Cons While DocuSign is user-friendly overall, some of the more advanced features can take a little time to learn. Pricing may also feel high for smaller teams or occasional users. Review Source RH Ryan H. CEO Hospital & Health Care Used the software for: 6-12 months ### "Very good investment" November 28, 2025 5.0 Overall, it was a great process. We actively look for ways to use every chance we can throughout our organization. Pros This has made several of our processes much easier for not only our customers but for staff as well. We found immediate ROI with time savings and staff appreciation Cons There was a slight learning curve as this was our first time using a product like this, but DocuSign gave us training sessions and helped us along the way. Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Docusign CLM I chose DocuSign because of their name recognition in the marketplace. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable legal document storage" April 3, 2026 5.0 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. Review Source dR delores R. Administrative Assistant Education Management Used the software for: Less than 6 months ### "Subscription issues" November 12, 2025 2.0 This product did not work well with my company. Customer service was not helpful after explaining to them the problem. My purchase was for a demo and that is not what I purchased. Pros I did not like it. Cons The pricing was confusing. Review Source JH Jetta H. Intake Zar Legal Services Used the software for: Less than 6 months ### "Intake Zar" December 22, 2025 5.0 Pros DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts. Cons There’s not much I don’t like about it because you can send anything through DocuSign, and it transfers directly into whatever system you’re using Switched from [Vinesign](https://www.capterra.com/p/219916/Vinesign/) I transfer from a New Company who used Vinsign. Review Source ST Sarah T. Executive Assistant Admin and HR Designee Hospital & Health Care Used the software for: 6-12 months ### "Easy, Safe, Reliable Product" May 5, 2025 5.0 I use it multiple times a month to compose and send documents for needed signatures. It's a very easy and safe way to do business. Pros It is super user friendly. Very easy to format the documents I need signed and delivered in a timely manner. Cons Can't really think of anything I don't like about it. It's very conformable to my needs. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) I like the advanced features of Docusign CLM. Review Source Ashley B. Owner Consumer Services Used the software for: 2+ years ### "Simple to use..." January 27, 2026 4.0 I've been using Docusign for years and have had a great experience. It's simple to use and saves lots of time. Pros What I like most about Docusign is that it's very easy to use. I like that it has free features also. Cons There's nothing that I don't like about Docusign. Sometimes it's requires an excessive number of signs ons. Review Source RD Ruth D. Designer Publishing Used the software for: 1-2 years ### "Docusign is a Must Have for Getting it Signed! " March 22, 2026 5.0 DocuSign is fast, reliable and a must-have tool for anyone dealing with contracts or paperwork regularly. It makes the entire process smooth and stress-free. Pros Helps streamline my documents either on my laptop or phone. Incredibly easy to use for getting documents signed. Cons Interface can feel cluttered at times and finding certain settings or documents. Pricing can seem high for small businesses. Review Source Nicholas V. Safety and Maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Docusign helps us get important paperwork signed" March 2, 2026 5.0 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. Review Source VR Verified Reviewer Consultant Pharmaceuticals Used the software for: Less than 6 months ### "Overall Positive Experience with Few Hiccups" March 19, 2026 4.0 Overall my experience was good. The pros definitely outweigh the few cons I had with the software. It made our document management very simple. Pros I liked Docusign overall, it obviously makes it easy to get my stuff signed by who I need. It's very secure and easy to use. I like being able to place the signature boxes where I need and choose the type I need. Cons Sometimes I'd get some errors and have to reload the software when using it or trying to get a document set up. I also tried to get it integrated with Salesforce and had some difficulties but that was more on the Salesforce side so not really a Docusign problem. Review Source MM Marco M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Modern project management tool." December 21, 2024 4.0 DocuSign CLM is an amazing contract management software that takes control of all contract management processes and ensures efficiency. Pros The software is e-signature enabled and integrates seamlessly with workforce planningand management tools. Cons We have been experiencing software random outages from time to time which is so frustrating. Review Source SC Sinnga C. Admin Manager Media Production Used the software for: 2+ years ### "Great features, easy to use and intuitive" January 17, 2025 5.0 Pros It's very intuitive, the features are very easy to use and the workflow is very convenient. Cons When signing a contract every time when I want to review it again I have to log in to the platform since the initiate pdf was not attached to the email. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Easy and simple most the time" November 16, 2024 5.0 Overall, DocuSign was a reliable and efficient tool for managing HR documents. It saved time, streamlined processes, and provided a professional way to handle contracts and changes. Pros What I liked most about DocuSign was how it simplified the signing process for contracts and letters. It was quick, secure, and eliminated the need for printing or scanning documents. Feels like the market leader in this space. Cons One slight issue with DocuSign was that the setup for templates could sometimes feel clunky. It took a bit of time to ensure documents were formatted correctly for repeated use. Review Source TL Tung L. HR And Accounting Assistant Construction Used the software for: 1-2 years ### "Useful Docusigns" October 4, 2024 5.0 Overall, this software is great in having the ability to sign virtual documents on a computer that enable quicker collaborations among team members internally and with vendors, and customers externally. Pros DocuSign CLM is useful in signing electronic documents at work. Cons We just recently find out at work that there is a cap to the number of signature when using DocuSign Review Source AH Ajoke H. Regional Network Analyst Information Technology and Services Used the software for: 1-2 years ### "A great experience signing documents" November 27, 2024 5.0 A pleasant experience that makes signing documents easier. I like the fact that I can use it to sign documents sent to me from anywhere in the world. Pros It made signing of official documents easy and straightforward. Cons I am yet to identify anything that makes me dislike it. Review Source KM Keri M. Delivery driver Consumer Goods Used the software for: 2+ years ### "DocuSign review" August 27, 2024 5.0 Pros What I like most about DocuSign is the ease of use. When you need to quickly sign something, all you have to do is hit the next button and it takes you right to the next signature and you click and it signs and done. Cons What I like least? I don't think there's anything I don't like about DocuSign. Review Source TR Tim R. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Best in class but expensive " June 12, 2023 5.0 Great experience however decided to use a competitor simply due to price. Pros All used functionality was best in class. Simple to use and safe. Customer service was also strong. Great for enterprise users Cons Expensive. The volume of activity determines the price so the $ can rack up quickly making it expensive compared to other solutions Alternatives considered [Signeasy](https://www.capterra.com/p/145175/Signeasy/) Review Source PA Paolo A. Marketing manager Events Services Used the software for: 6-12 months ### "Professional tool for your business" December 15, 2022 5.0 10/10 we realized that a week of job can ve done in half of a day because of this. Pros Very easy to use and it saves us alot of time everyday. We are receiving alot of leads a day and with this, we are sure that we can provide what they need. Cons No issues so far and we are really benefiting from this. Review Source RD Robin D. Salesforce Admin Information Technology and Services Used the software for: 1-2 years ### "SpringCM a Must for Contracts" September 1, 2016 5.0 Our many variations of our contracts warranted a look for a solution that would help ease the pain of creating, editing and sending out contracts. Our old solution wasn't cutting it. After many months of due diligence we decided SpringCM was the best fit. The sales staff was patient with us and our million questions. The implementation team was fantastic. They took the time to learn about our business and needs to help get all elements correct. Pros Since nothing baout our contracts are standard we really needed a solution that allowed us to make changes easily. SpringCM's Editor gave us just that ability. The sales team can now make changes without bringing in the legal team. The redlining capabilities makes it easy for legal to see the changes when the contract reaches them. This has allowed for better overall communication between the department, contracts are getting through the workflow faster and sent out the door. We are closing business! SpringCM also integrates perfectly with Salesforce which is a must for us. The application is easy to use and has made for a happier sales staff. Cons Implementation did take longer than I anticipated but I'm not sure how much of a con that is. There was a huge learning curve for me on the admin side. Once I filled in the gaps with additional training I felt much more comfortable. Review Source Response from Docusign September 7, 2016 Thank you Robin! Closing more business and a happier sales team - definitely winning all around for Orion and SpringCM!! VR Verified Reviewer Senior Recruiter Hospital & Health Care Used the software for: 1-2 years ### "Promising but seems to take forever to implement" November 11, 2020 4.0 When fully implemented, Spring CM will provide a cloud-based storage system for thousands of files. Pros My company has lots of different files coming from multiple sources in all sorts of formats. Spring CM is tasked with simplifying things within our Salesforce build. I like that the formatting of the resumes, references, etc generated are all cohesive and clean. Cons For some reason, the roll out of the software has taken years instead of months. I dont know if that is a problem with the Spring CM team or our internal team. Review Source SK Salmaan K. General Contractor Construction Used the software for: 6-12 months ### "Necessary" December 14, 2022 5.0 Makes managing the agreed upon scope of work very fast and efficient. More importantly it makes the last minute additions and adjustments easy to sign off on from both sides. Pros Great software for managing contracts and it’s a necessity for us as it make our life and our clients lives much easier that scanning or faxing. Simple and effective especially for last minute changes. Cons A bit more expensive but necessary for us. It’s worth the price if you are constantly dealing with clients and adjustments to the scope of work. Makes managing agreements much quicker. Review Source GS George S. Receptionist/ Accounts Clerk Information Technology and Services Used the software for: Less than 6 months ### "Solid e-signature system" September 12, 2023 5.0 Our experience using DocuSign CLM is positive. We use it to draft and share binding contracts with clients who need our services. It is easy to set up and most clients use it easily. It formalizes engagements despite the physical distance between clients and service providers. Pros I like DocuSign CLM because it allows easy management of contracts with our clients. You can send them drafted contracts for them to read, ask any questions and append signature from wherever they are. It captures and helps store important details including the agreement, date, electronic signature, and time. This generally reduces confusion and makes the contract formal. Cons It has limited functions and we basically use it to share files for signing by our clients. Some clients experience troubles trying to add their signature but internally our colleagues have never had any issues. I wonder whether it can be manipulated to sign other documents without your knowledge. Review Source VR Verified Reviewer senior consultant Computer Software Used the software for: Less than 6 months ### "Good tool for storing documents in Cloud" December 3, 2021 4.0 Easy to use tool for document storage in secure cloud Pros This software provides simplified process for storing the documents which is crucial for my project. Cons Licensing cost is little bit expensive compare to other content management tools. Review Source VR Verified Reviewer Developer Information Technology and Services Used the software for: Less than 6 months ### "DocuSign CLM is a powerful and comprehensive solution tool" February 15, 2023 5.0 Pros One of the standout features of DocuSign CLM is its ease of use. The software offers an intuitive and user-friendly interface that makes it easy for users to navigate and accomplish their tasks quickly. Cons the system can be slow when loading or searching for contracts, particularly when dealing with large volumes of data. Review Source KH Karen H. VP of Operations Marketing and Advertising Used the software for: 2+ years ### "SpringCM is my right hand when it comes to contract management, not sure what I would do without it." July 6, 2017 5.0 Pros Easy to navigate, simple integration into SFDC and great editing, sharing and signing features. It syncs with my desktop which allows me to input docs without having to go into the system. Same goes for the SFDC integration, I get more users to access documents with the great connection where users don't have to log into SpringCM if they are already in SFDC. The price is more than reasonable, especially compared to other similar solutions. Cons I would love a way to create a parent child relationship with documents. The solution has evolved over the 7+ years that I have used it so I can't think of many cons. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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