--- title: "Docusign CLM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Docusign CLM the right Contract Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119589/DocusignCLM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Docusign CLM 4.5 (127) [View alternatives](https://www.capterra.com/p/119589/DocusignCLM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Docusign CLM Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews BM Bridget M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Love how easy docusign clm makes it to send and recieve files that you want signed and that you not only get your signature but it tracks the signature, and has all the footprints necessary for later authentication clarification purposes.“ November 10, 2025 Ashlee B Operations ManagerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I do not like is that when you go to download the document and certificate of signing it asks if you would like to combine the documents, but it does not actually combine them if you say yes.“ December 3, 2025 TL Tyler L District ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Docusign CLM made it easy to create and distribute contracts out to reps and clients, also keeping track of and storing signed contracts with ease.“ December 11, 2025 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it.“ April 3, 2026 JH Jetta H Intake ZarLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts.“ December 22, 2025 RD Ruth D DesignerPublishing, Self-employedUsed the software for: 1-2 years. “Interface can feel cluttered at times and finding certain settings or documents.“ March 22, 2026 CK Courtney K Registered DietitianHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Streamlined signatures of professional documents; saved me from reading through all the fine print and being able to find the initial and full name signature sections“ January 15, 2025 GD Gregory D HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “I'm nor sure why DocuSign restricts this so much for authorized users.“ October 23, 2025 ## Showing most helpful reviews Showing 1-25 of 127 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael W. HIPAA Privacy Officer Used the software for: Less than 1 year ### "Docusign and Contracts Control" August 23, 2026 5.0 I like that I can use a one-stop application for contract and document control. The added feature of already having the Docusign feature make this tool even better. Pros This tool leverages Docusign business process with document and contract control features that allow you to be productive. Cons This tool is large and the robust features cannot be purchased individually which can be a problem if you have a small budget. Review Source John J. CIO Used the software for: 3-5 years ### "The Saas pay-as-you-go model is dead now. Time to move on." July 27, 2026 3.0 It worked for years, but paying each time is tiresome and unnecessary, which is why we will be building our own in-house docu-signer that does the exact same thing, but we own it forever with Zero payments going forward. Pros Docusign does what it needs to do, it allows you to get digital signatures and diligently tracks the process, when it was signed, by whom, etc. It does what it is supposed to. Cons Years later, why is it still a PAID Saas system? While sure it's not much, but with AI today, we are building our own system, there is no reason for it to be a pay-as-you go still, that model is long gone now. Review Source Owner Used the software for: 1-3 years ### "Your signature is safe @ DocuSign " July 6, 2026 5.0 Pros I like how easy it is for literally anything official to be signed and agreed upon amongst literally all entities for legal officials or just general agreements or purposes. It's the only way I've ever received signed or acknowledged documents needing my signature from any outlet that I can remember Cons There isn't any thing I can complain bout in regards to DocuSign or something I liked least bout it. Review Source Christine H. Pilates transformation expert Used the software for: 3-5 years ### "Reliable legal document storage" April 6, 2026 5.0 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. Review Source Designer Used the software for: 1-3 years ### "Docusign is a Must Have for Getting it Signed! " March 25, 2026 5.0 DocuSign is fast, reliable and a must-have tool for anyone dealing with contracts or paperwork regularly. It makes the entire process smooth and stress-free. Pros Helps streamline my documents either on my laptop or phone. Incredibly easy to use for getting documents signed. Cons Interface can feel cluttered at times and finding certain settings or documents. Pricing can seem high for small businesses. Review Source Ingénieur AQ op Used the software for: 1-3 years ### "Une solution efficace pour la signature à distance" March 24, 2026 5.0 Pros J’apprécie surtout DocuSign CLM pour sa simplicité d’utilisation et sa praticité à distance. Le fait de pouvoir signer des documents facilement, sans être sur site, est un vrai gain de temps au quotidien. Cons Certaines fonctionnalités peuvent sembler complexes ou peu utiles lorsque l’on utilise principalement l’outil pour de la signature à distance, ce qui donne l’impression d’une solution parfois surdimensionnée. Review Source Consultant Used the software for: Less than 1 year ### "Overall Positive Experience with Few Hiccups" March 24, 2026 4.0 Overall my experience was good. The pros definitely outweigh the few cons I had with the software. It made our document management very simple. Pros I liked Docusign overall, it obviously makes it easy to get my stuff signed by who I need. It's very secure and easy to use. I like being able to place the signature boxes where I need and choose the type I need. Cons Sometimes I'd get some errors and have to reload the software when using it or trying to get a document set up. I also tried to get it integrated with Salesforce and had some difficulties but that was more on the Salesforce side so not really a Docusign problem. Review Source Nick V. Safety and Maintenance Manager Used the software for: 3-5 years ### "Docusign helps us get important paperwork signed" March 4, 2026 5.0 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. Review Source VP UX and Creative Used the software for: 1-3 years ### "Fast, Easy, and Reliable Digital Signing" February 13, 2026 5.0 Overall, DocuSign has been a great tool for streamlining our workflow and improving the customer experience. It saves time, reduces paperwork, and keeps everything organized in one place. I would recommend it to any business that needs a reliable way to send, sign, and manage documents digitally. Pros DocuSign is a huge time-saver for both customers and our company. It makes completing estimates and getting approvals much smoother and faster. The online tool is very easy to use, and setting up an estimate and sending it out for review takes only a few minutes. I also like how it keeps a clear record of everything you have sent and signed in the past, which makes tracking documents simple and organized. Cons While DocuSign is user-friendly overall, some of the more advanced features can take a little time to learn. Pricing may also feel high for smaller teams or occasional users. Review Source Hannah C. Associate therapist Used the software for: Less than 1 year ### "Very satisfied with the document storage and email alerts!" February 10, 2026 5.0 I have been really happy with the product. Although this product is provided through my current job, I can see myself purchasing it when I move on someday. Pros I love how it stores all of my documents and sends me reminder emails and alerts! I have only used it for about a year but I am very satisfied so far with the service. Cons I do not have anything that I dislike about it at this time. I use it almost weekly in my current role. Review Source RH Ryan H. CEO Used the software for: Less than 1 year ### "Very good investment" December 1, 2025 5.0 Overall, it was a great process. We actively look for ways to use every chance we can throughout our organization. Pros This has made several of our processes much easier for not only our customers but for staff as well. We found immediate ROI with time savings and staff appreciation Cons There was a slight learning curve as this was our first time using a product like this, but DocuSign gave us training sessions and helped us along the way. Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reasons for choosing Docusign CLM I chose DocuSign because of their name recognition in the marketplace. Review Source Administrative Assistant Used the software for: Less than 1 year ### "Subscription issues" November 13, 2025 2.0 This product did not work well with my company. Customer service was not helpful after explaining to them the problem. My purchase was for a demo and that is not what I purchased. Pros I did not like it. Cons The pricing was confusing. Review Source Jetta H. Intake Zar Used the software for: Less than 1 year ### "Intake Zar" December 23, 2025 5.0 Pros DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts. Cons There’s not much I don’t like about it because you can send anything through DocuSign, and it transfers directly into whatever system you’re using Switched from [Vinesign](https://www.capterra.com/p/219916/Vinesign/) I transfer from a New Company who used Vinsign. Review Source Greg P. VP Used the software for: 3-5 years ### "Need to execute an agreement? DocuSign it!" December 8, 2025 5.0 Exceptional. Definitely do not want to go back to the days before DocuSign having to send paper copies, waiting for signatures with people out of office, and being tethered to a fax machine or expensive FedEx account. Pros Incredibly easy to use, takes seconds to upload, tag, and send a document for signature, great for professional use (contracts, employment agreements, licensing, NDAs and so much more) as well as personal use (vacation rental agreements, purchase and sales, etc.) Cons Honestly there is nothing I dislike about DocuSign. The product exceeds my expectations every time with its ease of use, purpose-built intuitiveness, availability and uptime, support, and more. Review Source Owner Used the software for: 3-5 years ### "Simple to use..." February 6, 2026 4.0 I've been using Docusign for years and have had a great experience. It's simple to use and saves lots of time. Pros What I like most about Docusign is that it's very easy to use. I like that it has free features also. Cons There's nothing that I don't like about Docusign. Sometimes it's requires an excessive number of signs ons. Review Source Childminder Used the software for: Less than 1 year ### "Convenient way for getting documents signed quicker." April 28, 2025 5.0 The convenience of this software app is brilliant. I did find it a little confusing at first, but they be down to myself not being hugely tech savvy. I got to grips with it eventually. Pros Being able to sign a document digitally and not having to either send/receive by post or go into the office to sign it. Cons I have not personally experienced anything negative with the software so far. Its done all ive needed it to do. Review Source IT Specialist Used the software for: I used a free trial ### "Best e-Doc Signer" April 7, 2025 5.0 Docusign made it real easy for me to sign multiple papers online that I needed to and in a super timely manner. Pros Docusign is so easy to use and it makes it real easy to jump and keep track of where you are at on the page itself. Cons I don't think I have anything negative to say about Docusign. Review Source Admin Manager Used the software for: 3-5 years ### "Great features, easy to use and intuitive" February 6, 2025 5.0 Pros It's very intuitive, the features are very easy to use and the workflow is very convenient. Cons When signing a contract every time when I want to review it again I have to log in to the platform since the initiate pdf was not attached to the email. Review Source Coach Used the software for: Less than 1 year ### "Good app!!!" March 3, 2025 4.0 Pros Convenient and it also had a mobile version Cons When using the mobile version,, it worked welll most of the time but sometimes didn’t line up right. Review Source Ajoke H. Regional Network Analyst Used the software for: 1-3 years ### "A great experience signing documents" December 3, 2024 5.0 A pleasant experience that makes signing documents easier. I like the fact that I can use it to sign documents sent to me from anywhere in the world. Pros It made signing of official documents easy and straightforward. Cons I am yet to identify anything that makes me dislike it. Review Source Sales Ops Coordinator Used the software for: 1-3 years ### "DocuSign CLM Review" December 8, 2023 5.0 We use it to send to doctors and hospitals to confirm shifts that will be worked, without this tool, the doctors cannot work - this system makes everything faster and easier to reference back to. Pros Ease of walking through templates is a breeze, it is easy to find the document and tailor it to each client within just a minute of logging in. I love that it saves each client's contact information. Cons Nothing in particular stands out, it is very user friendly. Review Source Head of Procurement Used the software for: 1-3 years ### "Digitialised our CLM process - and created significant efficiencies" December 4, 2023 5.0 Significant enhancements to our CLM process, reduced time, money and risk spent on a problem area for us. Happy customer. Pros We managed to create significant efficiencies in our contract life cycle management process through the introduction of CLM e.g. Centrally creating, negotiating and storing contracts in one place. Managing renewal dates. Alerts for renewals. Ability to report on upcoming contract expiry/renewal dates. The list is endless. Cons Implementation was difficult for us. It was down to our set up and having very detailed requirements, however the system need to have a technical product expert / coding expert in place to develop. Or reliance upon Docusign's team based out of ireland, who are good but not cheap. Alternatives considered [Market Dojo](https://www.capterra.com/p/111529/Market-Dojo/)[Coupa](https://www.capterra.com/p/115928/Coupa/) Reasons for choosing Docusign CLM best product we reviewed in our procurement Review Source Data Collection Clerk Used the software for: Less than 1 year ### "Makes it very easy to enter into binding contracts with remote clients" October 16, 2023 5.0 DocuSign CLM helps us engage clients and enter into a binding contract before we offer our research services. It is easy to upload and edit Word and pdf files and send them out to clients for signing. It is easy to sign documents from any location with internet connected devices. However, you need to learn how DocuSign CLM works to get the most and shorten the time required to establish contractual engagement. Pros DocuSign CLM provides the features we need to edit contracts, store, and send them to clients. It is quite secure and easy to use even for people who have never used electronic signature tools. The clients can read and understand the terms of the contract and sign from wherever they are. You can always access your documents in one location and are unlikely to lose them, which was a common challenge with physical contracts. Cons DocuSign CLM is easy to use but it requires some learning to make use of all the features and shorten the time required to create and establish the contract. It cannot work without access to the internet, which means that connection issues could affect functionality and lead to delays. Another thing I dislike is the price, which is a bit high. Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Review Source Controller Used the software for: 3-5 years ### "Viewing can be frustratin" April 5, 2019 4.0 Our company uses SpringCM as a plugin to Salesforce and it works pretty well for what we need it to do. Granted any product will only work as well as the people who are using it. So some of my frustrations are more user related I believe than functionality. The main frustration I have is that I forget not to double click and then I have to reload the page in order to see the file I want to look at. Pros Plugs into Salesforce Allows for folders to help organize files Can customize permissions Cons If you double click the file won't load Pricey Review Source BB Becky B. Data Quality Administrator Used the software for: 1-3 years ### "SpringCM has transformed our contract and document management process. " July 6, 2017 4.0 It has provided a seamless way for our staff to manage contracts and documents. It has saved us time and helped us to organize our processes. Pros SpringCM provides a seamless way for our staff to process, send, share, and track contracts and other documents in our system. All document management can be done within SpringCM without the hassle of downloading documents, attaching them to emails, etc. With a click of a button contracts can be created and send for signature; documents can be previewed, edited, sent for review, and much more. Our staff is now on the same page with document versions as SpringCM saves the newest version over the last, but allows us to easily access previous versions from the document history. Other features such as Workflows, Smart Rules, Dashboards have helped our staff automate and organize processes. Cons We would like to see a way for PDFs to be versioned. Certain file types are also not able to be viewed in Preview mode and it would be nice to have all file types available as a preview rather than having to download. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.