--- title: "Docusign CLM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Docusign CLM Software - reviews, pricing plans, popular comparisons to other Content Management products and more." source_url: "https://www.capterra.com/p/119589/DocusignCLM/" page_type: "product" language: "en" --- # Docusign CLM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Docusign CLM ## What is Docusign CLM? Docusign CLM is a cloud-based contract management solution that helps businesses generate, automate, manage, and store documents and contracts. The platform offers AI capabilities for accelerated review and negotiation, automatic term extraction, and agreement summarization. It provides a centralized, searchable contract repository with version and permission controls, enabling users to manage obligations and renewals. Additionally, Docusign CLM automates workflows with a drag-and-drop editor and pre-configured steps. The platform also faciliates integrating with tools, such as Salesforce and SAP Ariba. ## What is Docusign CLM used for? [Contract Management](https://www.capterra.com/contract-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Document Generation](https://www.capterra.com/document-generation-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 128 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 2% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Docusign CLM?[Manage this product listing](https://www.g2.com/products/docusign-clm/claim_requests/new?auto=true) Rating Breakdown 4.5 +− Features4.5 Value for Money4.3 Ease of Use4.5 Customer Service4.4 Rating Breakdown 4.5 Features4.5 Value for Money4.3 Ease of Use4.5 Customer Service4.4 ## Docusign CLM Reviewers Verdict Updated September 2026 AI summary - Docusign CLM fits organizations seeking efficient contract and signature management for internal and external workflows. - Reviewers are positive about its ease of use, time-saving features, reliable electronic signatures, workflow automation, and helpful integrations. - Teams benefit from quicker approvals, reduced manual work, and easier document tracking in daily operations. - Some key downsides are a sometimes clunky interface for templates, pricing concerns for small teams, and occasional complexity in managing documents. - It is a strong choice for businesses needing straightforward digital agreements, but smaller teams or those with advanced document needs may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Docusign CLM 4.5 (128) VS. [4.7 (9,483)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting Price Contact vendor Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (128) Ease Of Use 4.7 (9,475) Value For Money 4.3 (107) Value For Money 4.5 (5,920) Customer Service 4.4 (106) Customer Service 4.5 (5,611) ## Docusign CLM alternatives Highest Rated [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (186)](https://www.capterra.com/p/153712/ContractSafe/reviews/) Starting price $450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,259)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/119589/DocusignCLM/alternatives/) ## FAQs about Docusign CLM Overview ### What problems does Docusign CLM solve? Docusign CLM solves slow contract cycles, scattered contract storage, version confusion, missed renewal dates, and signature delays across remote parties. Legal, sales, finance, procurement, and HR teams use it to draft, route, track, approve, and sign agreements in one place, reducing manual follow-ups, printing, scanning, and last-minute bottlenecks. Answer based on 82 reviews Overview ### Which roles and teams benefit most from Docusign CLM? Docusign CLM is most used by legal, contracts, and operations teams that manage approvals, renewals, and document compliance. Sales and account teams benefit from faster contract turnaround, while administrators and IT leaders support workflow automation, integrations, and visibility. Owners and executives use it to standardize processes and reduce manual contract risk. Answer based on 118 reviews Overview ### What company size and industries is Docusign CLM built for? Docusign CLM is designed for businesses in insurance, finance, government, real estate, and other industries, with 60% of reviewers from small businesses and Information Technology and Services leading at 18%. It also sees use in Hospital & Health Care at 7% and Computer Software at 6%, primarily for contract management. Answer based on 128 reviews Features and Usability ### What are the key features of Docusign CLM? Docusign CLM includes core contract management features like contract drafting, version control, document storage, and renewal alerts, plus electronic signature and audit trail tools for execution. Differentiating capabilities include configurable workflow, approval process control, Salesforce integrations, and full-text search to track status, deadlines, and contract history. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Docusign CLM integrate with? Docusign CLM integrates with Dropbox Sign for importing stored contract files and supports over 20 integrations across document management, CRM, and procurement. Key connected platforms include Box, Dropbox, Google Drive, Microsoft 365, Microsoft SharePoint, HubSpot CRM, Salesforce Sales Cloud, ServiceNow, Coupa, and SAP Ariba. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Docusign CLM offer? Docusign CLM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training and live online sessions support guided setup, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Docusign CLM offer, and how do users rate the experience? Docusign CLM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, patient, and helpful during setup and issue resolution, with strong account and implementation contacts. A few reviewers report unhelpful service in specific cases, but overall experiences with support are positive. Answer based on 21 reviews Security ### How does Docusign CLM handle data security and access control? Docusign CLM uses secure cloud document storage, management controls for access and security, revision and approval history, and record tracking to protect information and support audits. It also sends security codes and requires email verification to reduce unauthorized access. Some users mention limits and occasional false starts on time-sensitive contracts. Answer based on 11 reviews ## Features AI summary Based on 4,478 Content Management reviews Capterra reviewers point to these as the top features buyers look for in contract management software: - **Electronic Signature** (**59%** of reviewers rated this feature as critical) - **Digital Signature** (**57%**) - **Document Management** (**43%**) Docusign CLM supports all three of the features reviewers rank highest: **Electronic Signature**, **Digital Signature**, and **Document Management**. Together, these capabilities help businesses move contracts through approval faster, keep records organized, and manage signed documents more efficiently, allowing teams to handle the full contract process with better speed and control. Electronic Signature 4.9 (57) 77.19% of 57 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.6 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Completion Tracking 4.8 (46) 73.91% of 46 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Document Storage 4.6 (38) 68.42% of 38 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Contact Management 4.6 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.8 (30) 86.67% of 30 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Docusign CLM 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Buy Side (Suppliers): An agreement between a business and an external supplier for the delivery of a set of products or services - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Completion Tracking: Track the current status and completion of activities, tasks, goals or deliverables via progress indicators - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Publishing Options: Facilitates online authoring and publishing of the content - Contract Drafting: Create, edit, and revise contracts/written agreements - Contract Negotiation: Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Full Text Search: Search for specific words or phrases within a document or database - Government Contracts: Contracts specific to government agencies or organizations who deal with government agencies - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sell Side (Customers): An agreement between a buyer and a seller for the sale and delivery of goods or services - Single Sign On: Allow users to access multiple services after entering their login credentials once - Specialty Contracts: An agreement that's only valid if signed by all involved parties, sealed, and delivered - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (128) 4.5 Based on 128 reviews ## Pricing Value for money 4.3 (107) [View pricing plan details](https://www.capterra.com/p/119589/DocusignCLM/pricing/) Enterprise Edition Contact vendor for details It includes: - Routing And Approval Contract Workflow - Advanced Contract Generation - Full Contract Clause Library - Support For 3rd Party Contracts - Negotiate And Redline Contracts - Contract Activity Tracking - Legal Contract Tools In Office365 - Rapid Contract Review - Contract TermSync With Salesforce - Online Forms For Contract Requests - Configurable Contract Reports And Analytics - Salesforce For CPQ Integration - Salesforce Lightning Dashboard Components - Salesforce1 Mobile Access Value for money 4.3 (107) 4.3 Based on 107 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (106) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (106) 4.4 Based on 106 reviews ## User reviews Overall rating 4.5 Based on 128 reviews Filter by rating 5(79) 4(37) 3(10) 2(1) 1(1) Mentioned topic Sorted by most recent MW Michael W. HIPAA Privacy Officer Education Management ### "Docusign and Contracts Control" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 21, 2026 I like that I can use a one-stop application for contract and document control. The added feature of already having the Docusign feature make this tool even better. Pros This tool leverages Docusign business process with document and contract control features that allow you to be productive. Cons This tool is large and the robust features cannot be purchased individually which can be a problem if you have a small budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ John J. CIO Information Technology and Services ### "The Saas pay-as-you-go model is dead now. Time to move on." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 July 19, 2026 It worked for years, but paying each time is tiresome and unnecessary, which is why we will be building our own in-house docu-signer that does the exact same thing, but we own it forever with Zero payments going forward. Pros Docusign does what it needs to do, it allows you to get digital signatures and diligently tracks the process, when it was signed, by whom, etc. It does what it is supposed to. Cons Years later, why is it still a PAID Saas system? While sure it's not much, but with AI today, we are building our own system, there is no reason for it to be a pay-as-you go still, that model is long gone now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica B. Owner Consumer Services ### "Your signature is safe @ DocuSign " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 5, 2026 Pros I like how easy it is for literally anything official to be signed and agreed upon amongst literally all entities for legal officials or just general agreements or purposes. It's the only way I've ever received signed or acknowledged documents needing my signature from any outlet that I can remember Cons There isn't any thing I can complain bout in regards to DocuSign or something I liked least bout it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Reliable legal document storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 3, 2026 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Amelie V. Ingénieur AQ op Hospital & Health Care ### "Une solution efficace pour la signature à distance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 Pros J’apprécie surtout DocuSign CLM pour sa simplicité d’utilisation et sa praticité à distance. Le fait de pouvoir signer des documents facilement, sans être sur site, est un vrai gain de temps au quotidien. Cons Certaines fonctionnalités peuvent sembler complexes ou peu utiles lorsque l’on utilise principalement l’outil pour de la signature à distance, ce qui donne l’impression d’une solution parfois surdimensionnée. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Ruth D. Designer Publishing ### "Docusign is a Must Have for Getting it Signed! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2026 DocuSign is fast, reliable and a must-have tool for anyone dealing with contracts or paperwork regularly. It makes the entire process smooth and stress-free. Pros Helps streamline my documents either on my laptop or phone. Incredibly easy to use for getting documents signed. Cons Interface can feel cluttered at times and finding certain settings or documents. Pricing can seem high for small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Consultant Pharmaceuticals ### "Overall Positive Experience with Few Hiccups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Overall my experience was good. The pros definitely outweigh the few cons I had with the software. It made our document management very simple. Pros I liked Docusign overall, it obviously makes it easy to get my stuff signed by who I need. It's very secure and easy to use. I like being able to place the signature boxes where I need and choose the type I need. Cons Sometimes I'd get some errors and have to reload the software when using it or trying to get a document set up. I also tried to get it integrated with Salesforce and had some difficulties but that was more on the Salesforce side so not really a Docusign problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nicholas V. Safety and Maintenance Manager Transportation/Trucking/Railroad ### "Docusign helps us get important paperwork signed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 2, 2026 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Hannah C. Associate therapist Hospital & Health Care ### "Very satisfied with the document storage and email alerts!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 30, 2026 I have been really happy with the product. Although this product is provided through my current job, I can see myself purchasing it when I move on someday. Pros I love how it stores all of my documents and sends me reminder emails and alerts! I have only used it for about a year but I am very satisfied so far with the service. Cons I do not have anything that I dislike about it at this time. I use it almost weekly in my current role. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashley B. Owner Consumer Services ### "Simple to use..." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 27, 2026 I've been using Docusign for years and have had a great experience. It's simple to use and saves lots of time. Pros What I like most about Docusign is that it's very easy to use. I like that it has free features also. Cons There's nothing that I don't like about Docusign. Sometimes it's requires an excessive number of signs ons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119589/DocusignCLM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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