# TherapyNotes, LLC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TherapyNotes, LLC the right Electronic Medical Records solution for you? Explore 955 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118981/TherapyNotes-com/reviews --- TherapyNotes, LLC 4.7 (955) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TherapyNotes, LLC Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews BH Bhumi H Operations SpecialistReal Estate, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “Therapynotes was great for our team because it provided functions like appointment scheduling and notes for appointments.“ July 9, 2025 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “What makes this particularly concerning is that these claims were marked as successfully sent within the system, creating the impression they had been properly transmitted when they had not. Because the issue was not identified in time, my ability to resolve it within the required timeframe was limited. When the issue was finally identified, the responsibility for correcting it was placed entirely on me as the provider.“ March 20, 2026 AW Ashley W OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve been a user for over a decade, and TherapyNotes has supported the growth of my group practice seamlessly.“ November 21, 2025 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Due to a clearinghouse error affecting claims submitted through the TherapyNotes system, multiple claims were never received by the payer, resulting in over $2,000 in lost reimbursements for services I had already provided.“ March 20, 2026 Ali R LMFTMental Health Care, Self-employedUsed the software for: Less than 6 months. “Also, I learned that they can handle my Medicare billing which I had no idea about.“ February 12, 2026 JM Jessica M Licensed Professional CounselorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The most frustrating thing is that the program can be glitchy for the video conferencing, so I do have to have a back up alternative link for clients.“ March 26, 2026 AW Ashley W OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The price is fair for the amount of functionality, reliability, and support included.“ November 21, 2025 Michelle G TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “We received an email in February 2026, but after speaking with another TherapyNotes user, I learned she did not receive any notification or the fax document, which raises concerns about how broadly and reliably this issue was communicated.“ March 20, 2026 ## Showing most helpful reviews Showing 1-25 of 955 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Desiree G. Peer Support Worker Health, Wellness and Fitness Used the software for: 6-12 months ### "TherapyNotes keeps everything in one easy place!" February 3, 2025 4.0 Wonderful product. Made my job much eaiser. Just a little more pricey than some of the other products that are the same as this. Pros Everything is in one easy spot. I can schedule an appointment, do telehealth, take notes, and bill all in the same platform. You don't really need anything else when using TherapyNotes, LLC. It keeps track of everything for you. Making the work load so much easier. Cons The price is very high. Custumer support was also hard to reach the first time I tried to contact them. Review Source AK Alexander K. Counsellor Mental Health Care Used the software for: 1-2 years ### "The best case notes are created with TherapyNotes" October 5, 2024 5.0 Writing case notes was something that used to take a long time and required me to create a whole new note every time. Thanks to TherapyNotes I can create and reuse a template to save time and make notes more organized and easy to read. I love the fact that the notes are all stored in one location that I can quickly access regardless of whether I’m on my desktop computer at home or through my smartphone when I’m out in the community. The software also makes it easy to filter through in order to find specific notes which is very convenient. Pros It makes writing case notes a breeze for mental health practitioners. It allows me to store all my case notes in one convenient place. This makes it really easy to access them whenever I need to and it also allows me to quickly filter through them to find any specific note I need to access. Cons The price is quite steep for solo practitioners. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) I had heard good things about TherapyNotes from friends and decided to give it a try since I was tired of not having a template to use and I was told this was a feature of TherapyNotes. I’m so glad I made the switch! Review Source ML Mika L. Biller Mental Health Care Used the software for: 2+ years ### "Therapy notes" November 25, 2025 3.0 It's fair, it is a lot better than some systems I have used in the past. They explain pretty well each service that's offered. Pros Easy to understand, learning and operating the schedule is simple. Having access to the billing part really helped. Cons All of the updates that makes it freeze. It doesn't allow you to add a new intake appointment for EAP services. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I began a new job that uses Therapy notes. Review Source KL Kristin L. Therapist Mental Health Care Used the software for: 2+ years ### "Therapy Notes gets the job done" December 31, 2025 4.0 It was not great, but it was a good experience. It worked for what was needed in the group practice, but I switched to a different option when I branched into my own private practice. Pros The ease of scheduling clients and being able to go from one note to the other with the click of a button was very helpful. Cons It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments. Review Source CC Ceara C. Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for most therapists, not customizable enough for me" October 23, 2024 4.0 I first used therapy notes as a staff clinician at a group practice. When I opened my own therapy practice, I started with Therapy Notes since I was familiar with the platform and generally liked them. I found the support team very helpful in getting me setup. TherapyNotes was easy for both me and my clients to use which was a plus. The biggest reason I ultimately chose a different platform was because I wanted more freedom and flexibility with my documentation such as intake paperwork and notes. The templates in TherapyNotes offered minimal customization and that was ultimately a dealbreaker for me. Pros Very user friendly on both the clinician and client end. Affordable, especially for a smaller practice. Support team was great! Very responsive and helpful. Cons I wanted forms that were more customizable. This was the biggest reason that I changed platforms. I appreciated that the standard forms included necessary information, but they were not customizable enough for my specific niche/client population. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC I initially chose Therapy Notes because it was more affordable and I still got the most important features to me. Review Source eM erica M. Billing Mental Health Care Used the software for: 1-2 years ### "Great system" February 17, 2025 5.0 Love the system so far. Still learning new details every day Pros The ability to customize the notes template Cons There isn't anything bad, still learning new things everyday Review Source SS Shaquita S. CEO PMHNP Mental Health Care Used the software for: Less than 6 months ### "PMHNP friendly EHR, pricey e-Rx fees" August 24, 2024 4.0 Overall I would highly recommend this software. I only practice part time so I am frugal and try to keep my cost low as possible, but if you do not mind spending $780 a year to prescribe then you should be satisfied with this EHR. Pros I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat. Cons The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Osmind](https://www.capterra.com/p/240577/Osmind/) Reason for choosing TherapyNotes, LLC initially for the cost; I was not aware that fee to e-Rx would be $780 a year Review Source ID Ilissa D. Therapist Mental Health Care Used the software for: Less than 6 months ### "Can't love TN more!" January 17, 2025 5.0 I love the ease of use, and I feel like the customer support staff truly cares about the providers. I also feel more comfortable with my chart compliance. Pros I love the ease of use, and the client portal. I can easily send things to my clients in this virtual day and age. Customer support is stellar. Cons Can't make customizable progress note forms, but the one they have is perfectly fine. I'm just anal Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I didn't feel like they met my needs with chart compliance. Review Source TW Tiffany W. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Never got to see it's full potential!" December 24, 2024 2.0 I had a trial with therapy notes that was extended to 6 months. With my schedule being as busy as it is, it was hard for me to transition from my current EHR because of the steep learning curve. I found myself watching YouTube videos and their tutorials trying to figure certain things out. I did not complete onboarding because it took up too much of my time. Pros It is a customizable EHR which is what I was looking for. Cons It was hard to set up, there is a learning curve, difficult to navigate initially. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing TherapyNotes, LLC I am currently in the process of leaving Simple Practice due to issues with reliability after 3 years. I was going to choose Therapy Notes and did a 6 month free trail. Due to issues with setting things up, as TN does not make it easy, I have chosen to go with Carepatron and I love it. Review Source KC Kari C. Office Manager Real Estate Used the software for: 6-12 months ### "TherapyNotes Review" March 14, 2025 5.0 My counselor uses many different systems, but this is the one we have chosen to use. It is fast and simple and works well. Pros I currently use TherapyNotes and I like it. It has a good quality and is easy to use. Cons There is not anything I can think of I do not like about this. Switched from [Spruce](https://www.capterra.com/p/198267/Spruce/) My insurance changed and my counselor and I decided on this one instead. Review Source LL Lacey L. Clinical Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Highly recommend!" June 29, 2024 5.0 Therapy Notes is a fantastic product with excellent customer service! Pros Product functionality and customer service. Cons I have had no issues with this product, and any questions were promptly answered by customer services. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC Customer service and recommendations from other users. Review Source ET Elizabeth T. Director, Clinician Mental Health Care Used the software for: 2+ years ### "User-intelligent software " June 27, 2023 5.0 Overall great experience. I wonder when TN will add/insert an AI feature to assist in generating notes, especially in this fast-paced environment with a demand for back-to-back patient conultations. Pros Ease of use and integration with daily business best practices. Cons 1) Missing background features/wallpaper2) Billing features, reconciliation, and unknown client access Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC At the time, a unique feature of easy preparation for audits, or record downloads. Review Source JM Jennifer M. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "TherapyNotes knocks it our of the park! " December 29, 2021 5.0 Overall, TherapyNotes is exceptional! Customer Service is outstanding in resolving issues quickly, and over the years the representatives I've spoken with have all been kind and patient. TherapyNotes is user friendly....easy to learn and easy to train new staff. This is a must! Pros Many features of TherapyNotes are so helpful and effecient. The scheduling is easy and the software is very user friendly. Cons The billing is always a nightmare no matter which software is used. However, I would like TherapyNotes to find a more user friendly way to bill multiple insurances and a better way to be able to easily see which has been billed and what has been paid. Currently when entering new information such as insurance ID, addresses, phone numbers, payments,....once a new one is entered the old information goes away. Reason for choosing TherapyNotes, LLC The reviews were great! Also, when speaking with the sales team they were very helpful and clear on the cost. The training was effective as well. Most of all TherapyNotes seems to understand that this part of our job (notes, billing, etc) is not the main part of our job. So, the customer service aspect was appealing in case issues came up that we needed help resolving. The customer service team does not disappoint! They are phenomenal! Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) The software was not user friendly and it was difficult to get through to customer service when issues needed resolved. Review Source Response from TherapyNotes, LLC January 3, 2022 Thank you for the great review. We are rolling out a feature that maintains historic insurance information. It will be enabled for all accounts soon. See our blog for more info. VR Verified Reviewer Owner/Provider Mental Health Care Used the software for: 2+ years ### "TherapyNotes is SPECTACULAR!" June 3, 2022 5.0 I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system. Pros The Customer Support Team is STELLAR!!!! Cons Nothing after several years of using it. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TherapyNotes, LLC TherapyNotes offers a discount to NASW members, plus had all of the features I needed, including some I didn’t realize I needed! Review Source TF Tanice F. Clinic Coordinator Mental Health Care Used the software for: 6-12 months ### "Simply Incredible Service" July 18, 2024 5.0 In the past six months, being new to the medical industry, I have contacted Therapy Notes six times. EVERY SINGLE TIME the customer service agent walked me through whatever process I was inquiring about. They followed up with an email detailing our interaction, with the same instructions written out. NEVER did I have to get passed to a different agent to get help. ALWAYS I have gotten the help I have needed... Truly amazing in this day and age. I actually am wowed by the services that Therapy Notes offers. Whomever is doing their company training is STELLAR because in my half century of work experience, I have not received CONSISTENTLY perfect service. (And I very rarely use the word PERFECT! ;) Also, when there is an issue with the TherapyNotes program or technology, you are notified immediately as soon as you open the program. As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help. I cannot say enough about such an excellent program, resource, company!!! Kudos for all you do to help all of us in the mental health industry. Pros 24 hour customer service that is second to none!! Cons Lost one feature that they are working to bring back - Insurance Eligibility button. Review Source TK Tiffanie K. Administrative Mental Health Care Used the software for: I used a free trial ### "Great system" February 26, 2025 5.0 My overall experience with therapy notes was good! Pros I liked how easy and fast it is to learn Cons Not anything that I didn't like about it. Review Source CR Cheyenne R. Administrative assistant Mental Health Care Used the software for: Less than 6 months ### "Basic but efficient " October 22, 2024 5.0 Overall, Therapy Notes is a great program, especially for those running their own business. Its got very simple and easy to navigate features Pros I love the discount and pricing of the actual program. Also, the to-do list feature saves me so much! Cons costumer support isn't my favorite but its not bad Review Source PB Paige B. Sole Proprietor and Counselor Mental Health Care Used the software for: 6-12 months ### "Horrible Company: hidden fees, no customer care, random withholding of my funds that I have worked for" July 12, 2024 1.0 My experiences with therapy notes have been awful. I only hope to prevent others from similar experiences. Pros Nothing. This company is terrible and very much has a corporate attitude. Cons Hidden costs, random debits from my intended deposits, no customer care or loyalty at all Reason for choosing TherapyNotes, LLC Because the reviews were good, also untrue Review Source MBO Mary Beth O. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "TherapyNotes New User < 3 months Review" July 11, 2024 5.0 I am a new user with less than 3 months using TherapyNotes. It's easy to navigate. Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes Pros Easy navigation features and how everything interconnects. Cons Nothing comes to mind. Learning new apps takes time. Review Source DB Dusty B. Admin Assistant Mental Health Care Used the software for: 2+ years ### "Would not recommend" April 22, 2024 2.0 I don’t feel it’s a good EHR for larger practices. I feel like they aren’t able to keep up with the needs of them. Billing has been the most frustrating part which is unfortunate. If I could use a completely different system, I would. I would not recommend TherapyNotes based off billing alone. Pros Secure messaging was just added. Customer service is very helpful and prompt when assistance is needed. Cons Billing, billing billing. It’s not user friendly at all. Claim scrubbing isn’t as good as other services. Too many extra steps need to be taken to make corrections. No secondary claim billing. Slow about adding features. Secure messaging could be upgraded. Clients can schedule with anyone in the office and there is no option to change this. Did I mention billing? Review Source Judith M. Psychiatric Clinical Nurse Specialist Medical Practice Used the software for: 2+ years ### "If you are not using Therapynotes, you are missing out" March 29, 2024 5.0 It is rare that you can find customer service of this quality in anything anymore. A real person, not an chatbot that can only answer concrete questions, no language barriers or "boxed" answers sending you down a rabbit hole. A real person responds quickly with simple and easy to implement instructions on any issue. I am not tech savvy and have never had any problems implementing all aspects of this platform. I have been in healthcare for nearly 40 years and have never seen such a truly wonderful product. Pros I have used TN for 10 years without one single negative experience. The customer service is incredible, fast, through answers to any issue. This was especially appreciated when I opened my private practice and was using TN for the first time. The customer service has remained excellent in my ten years as a customer. Scheduling, EMR, billing and accounting are just so easy, anyone can do it. Cons The only thing I wish they would add is an automatic transfer of discontinued medication into a past med trial section. That would be really helpful, so that you don't have to review your notes to see what your prescribed in the past. Review Source KH Kerry H. Mental Health Professional Mental Health Care Used the software for: 2+ years ### "Superior Customer Service" February 6, 2024 5.0 Exceptional customer service and an easy to use product with helpful features. Pros TherapyNotes has fantastic customer service. You may wait a few minutes to talk to a real person, but they are patient and kind and help you with issues (even those that are due to user error). Also, TherapyNotes has made billing insurance and recording payments SUPER EASY. I don't think I would have continued on my own without this support!!! Cons I wish that TherapyNotes could bill secondary insurance providers and I would like to see more customization in the templates for notes. Reason for choosing TherapyNotes, LLC It is easy to use and provides a lower fee for nonprofits. Review Source JC Jessica C. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "I highly recommend Therapy Notes; do not hesitate to try it " August 10, 2023 5.0 I cannot say enough about how much I enjoy the overall experience I have with Therapy Notes. I actually get excited each time I log in and genuinely have fun with the clinical administrative portion of my job. I used it when I worked in a practice in a fee-share arrangement and didn't even think twice about choosing it for my private practice! Pros I really enjoy the aesthetics of the user interface. Navigating the EHR is intuitive and does not require a great deal of technical savvy. Cons I would like ROIs to be added to the library. :-) Other than this, nothing. Review Source Robin M. M. Clinical Associate Hospital & Health Care Used the software for: 1-2 years ### "Why I Recommend TherapyNotes" November 9, 2023 5.0 I procrastinated in setting up TherapyNotes. However, they kept reaching out to me, offering to help me do that. I also have found that TherapyNotes, unlike other systems, is easily accessible by phone, with minimal wait times. They also have a robust library of "help" articles. Pros TherapyNotes is easy to use, with just the right options to make it ideal for everything from adding a client or clinician to the system, designating who has access to specific clients' records, selective individualized two-factor authentication, dropdown menus, and the ability to incorporate the text of previous notes into one's current note. I also like the ability to be able to easily upload and download documents. Cons The only think that TherapyNotes could do better, in my opinion, is create a subfolder system. All of the uploaded files appear in a column, and one can name the documents anything one wants. However, I would prefer that all of the uploaded documents of a particular type (e.g., assessments, progress notes, other notes) were in separate folders. Review Source HD Howard D. Owner/Therapist Mental Health Care Used the software for: 2+ years ### "Excellent Product, could use some tweaks; Using it over 10 years" January 18, 2021 5.0 I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful. I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone. Superivising someone else's organization and simply paying attention to generated reports is a very different experience to running my own practice without a dedicated billing support team. Pros Simple, elegant, excellent User Interface; Easily Learned; Excellent ease of record entry, maintenance, and search; Internet accessibility; Marvelous Calendar system; Amazing Customer Support team. Cons Benefits and billing system needs to be integrated into the package; I have been unable to write notes and bill according to my own method (free form progress note without DAP/SOAP/etc format); notes are completely reliant upon connection to treatment plan in software which does not allow me to write a note in my best manner and to bill afterwards. I need a billing professional connected with my efforts to submit and track my billing, do reconciliations, or a long, in-depth training with a staff member who can teach this to me. It is my weakness but I need this to be able to have full reliance upon the software. I simply wish to see clients and find a way to automate everything else as smoothly as possible with very little difficulty. This issue set forced me into hiring Theranest as, with Theranest, I can operate how i do (in-paper chart Treatment Plan and Coping/Safety Plan; writing a process note and billing from that); Lack of ability to communicate with Google (via my iPad's) calendar is a very severe, serious, and ongoing frustration. Reason for choosing TherapyNotes, LLC I did not want to write my own client record database again. I was new to the Apple I wanted, and needed, to have the ability to access client records and calendar on the go via the internet while moving around a 13 county area of service provision in Montana. This was 8+ years ago. I spoke with the gentleman who created the system when I called and thought that was great! He was very understanding and quite open with me about plans for future development which would be able to encompass my ideas for what I would ultimately want in a software package like this. So, I thought yo myself, why not support them? It was a great decision!!! I have not yet regretted it. And, even though I use another platform for my billing needs for now, I will not leave TherapyNotes as I eagerly await its slow, but methodical and meticulous, development into the platform I am seeking to have for my ideal practice management software package. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.