# Formstack Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Formstack Forms the right Survey solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118892/Formstack/reviews

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Formstack Forms

4 (121)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Formstack Forms

Ease of use

4.0

Customer Service

3.6

## Pros and Cons in Reviews

SJ

Sarah J

Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality.“

April 1, 2026

GL

GEOFFREY L

Lead DeveloperReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing.“

August 17, 2024

AJ G

IT Systems AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years.

“It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market.“

January 26, 2026

Victoria D

FounderPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years.

“Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong“

November 19, 2024

JP

Joshua P

Tessitura Operations ManagerPerforming Arts, 11 - 50 employeesUsed the software for: More than 2 years.

“Formstack is a fairly robust system with many options for creating and customizing forms and allows for more automations through integrations and API hooks.“

March 26, 2025

Michael O

Communications Project ManagerWholesale, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“Formstack lacks the customization features of other interactive form offerings.“

December 10, 2024

SJ

Sarah J

Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Formstack Forms is very user-friendly and intuitive, making it easy to create forms without needing technical expertise.“

April 1, 2026

UA

Umer A

FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“Should have stuck to the $50 dollar per month product but they forced us to pay over $1,000 per month with a 1 year contract because apparently we require a BAA due to being a healthcare organization, even if we are in Canada where US law does not apply. “

June 8, 2023

## Showing most helpful reviews

Showing 1-25 of 121 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AJ G.  
IT Systems Administrator  
Food Production  
Used the software for: 2+ years

### "High Quality Native Salesforce Integration Form Tool. "

January 26, 2026

5.0

Overall, I found the quality to be top notch. Navigating the tool within Salesforce was not as user friendly as the standalone version. The detail, the customizability, and the broad range of integration is what makes this tool so good.

Pros

While this tool has a bit of a learning curve compared to other form tools, it is very high quality. The form creation aspect of it is powerful. It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market. With its native Salesforce integration, this tool is perfect for those needing to embed in the Salesforce house.

Cons

The tool was a bit overwhelming. Which is ultimately what makes this product work so well. It has a lot of moving parts.

Review Source

JP

Joshua P.  
Tessitura Operations Manager  
Performing Arts  
Used the software for: 2+ years

### "Great form solution for many organizations"

March 26, 2025

4.0

Formstack has been exceedingly useful, but the form limit without large increases in cost have proved somewhat restrictive.

Pros

Formstack is a fairly robust system with many options for creating and customizing forms and allows for more automations through integrations and API hooks.

Cons

The cost of Formstack can be prohibitive for smaller organizations with extensive needs.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

Reason for choosing Formstack Forms

Formstack has a more robust set of options than many other tools...it is a little less streamlined in its user interface, but that leads to a stronge ability to customize the entire system to your needs.

Review Source

SJ

Sarah J.  
Support Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A Reliable and Easy-to-Use Form Building Platform"

April 1, 2026

4.0

Overall, my experience with Formstack Forms has been positive. The platform is intuitive and easy to use, allowing forms to be built quickly and efficiently with minimal training. It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality.

Pros

Formstack Forms is very user-friendly and intuitive, making it easy to create forms without needing technical expertise. I like how simple it is to apply themes for customization, allowing forms to match branding quickly and easily. The drag-and-drop form builder streamlines the creation process and saves time. Additionally, the platform offers flexibility with conditional logic and integrations.

Cons

Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs.

Review Source

VR

Verified Reviewer  
Founder  
Pharmaceuticals  
Used the software for: 2+ years

### "DO NOT USE FORMSTACK"

November 19, 2024

1.0

Where do I even begin... Formstack is HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm... Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price. I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company.

Pros

They offered HIPAA compliant data managmenet

Cons

Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

HIPAA compliance needed so we switched to Formstack

Review Source

VR

Verified Reviewer  
Digital Product Owner  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great form builder with powerful workflow functionality"

December 11, 2024

5.0

Really positive, The API for more complex tasks along with integrations and workflows give us flexibility we need

Pros

Great form builder with powerful workflow functionality to help you automate business processes

Cons

has less element options then its peers like gravity forms or jot form but great for most use cases

Alternatives considered

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

Reason for choosing Formstack Forms

Better process management and automation tools

Review Source

DD

David D.  
Senior Operations Analyst  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Formstack didn't meet our needs during development and now we're stuck with the bill"

October 10, 2022

1.0

At first, our experience with Formstack was promising. However, it clearly became evident that formstack for Salesforce was ill-equipped to handle extensive forms with little formatting needs without passing data to the object.

Pros

We like that the product was a native salesforce integration and that it was capable of attaching the response PDF to the account object. Unfortunately, Formstack failed when it came to our formatting needs.

Cons

The BioSpine Institute needed a short term patient paperwork solution to attached the response PDF to the Account Object. Unfortunately, we ran into several PDF formatting and rules issues. Our forms required hundreds of rules to hide and show fields based on the patient's input. The rules engine was not user friendly and cumbersome, forcing the user to search for existing rules by clicking through pages. We spent weeks trying to make it work. Our PDFs were 26 pages long when they should have been closer to 8. It was so long because hiding certain pages was impossible. Formstack Forms produced an unacceptable product as it would slow and hinder Clinic operations. Formstack's solution? Formstack suggested using Documents, a feature we had not purchased, to format the PDF the exact way we wanted it. Unfortunately, this would require us to create hundreds of fields in Salesforce and pass the data from the form into Salesforce. We specifically discussed during the sales process that we wanted very little if any patient data in Salesforce. If this were known at the time, we would have looked for another solution. After multiple meetings and communications, we expressed our desire to cancel the contract due to Formstack's inability to meet our needs as promised. However, Formstack denied our request and is currently billing us every month for a product we can't use. If you're looking for a form solution, don't use Formstack for Salesforce.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing Formstack Forms

We chose formstack because of it's native integration with Salesforce.

Switched from

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

We need a native form solution that could attache the response PDF to the Account Object. This works, but you have little control over formatting without also purchasing the Documents product. But in order to use the documents product, you must build the fields on the account object to store the data. This was a no go for us and discussed during the sales meeting.

Review Source

Response from Formstack

February 20, 2023

Hi David, We love to earn 5 star reviews, but this feedback is even more valuable to our team. We're sorry we didn't have the features you were looking for here. I'll make sure to pass your feedback to our product teams to consider for future improvements. If you have any other feedback you'd like to provide, just shoot us an email formstack@formstack.com Thank you!

VR

Verified Reviewer  
Director of Information Technology  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use"

May 15, 2019

4.0

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Alternatives considered

[FormAssembly](https://www.capterra.com/p/144453/FormAssembly/)

Reason for choosing Formstack Forms

While FormAssembly came highly recommended for it's well built Salesforce integration, we found for our needs Formstack was nearly as capable and the pricing per user was much better. With Formstack we get 10 user accounts where I believe a similar price range with Formassembly was for a single user.

Review Source

Response from Formstack

July 9, 2019

Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

PT

Paul T.  
Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "A great form builder for any online application."

September 10, 2025

5.0

Great, couldn't be better. You can produce forms very easily with a drag and drop interface. Styling the forms within Formstack is ok; perhaps not as many freedoms as other products but it did everything I needed it to do.

Pros

A really simple entry point into building online forms for any website. Simple to use as a standalone product i.e. producing a form for an organisation and hosting direct with Formstack; or embedding so it's on your own URL.

Cons

There isn't really anything I didn't like. I simply started working more with Wordpress and found it easier to deploy Gravity Forms given it's native within Wordpress. I believe that Formstack now also offers this.

Review Source

AS

Adewale S.  
HIO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Operability and intuitiveness"

January 19, 2026

5.0

Overall Formststack Fotm is quite imquitibe. It interoperates well with my OS and summarily, it's amazing that onboarding process is smooth and the application combines well with others.

Pros

I like the way Form Stack works. It's quite easy to fill out and navigate giving on qiestion at a time with corresponding progress flow display. It's quite flexible and easily personalosed.

Cons

Formstack Form progressive filling could sometimes be challemging especially for mew users. Going back the window coilf also ne difficult.

Review Source

SG

Sally G.  
Customer Service Auditor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great form tool!"

June 11, 2025

5.0

I've been using this tool for a while now and it's by far the most "high-end" form tool I have used. I did hear the cost is higher than others, but I can understand the reason for that.

Pros

What I like the most about Formstack Forms is that it has HIPAA compliance, which is extremely important as we are a healthcare company.

Cons

I don't really have any complaints, except maybe it's not that easy to learn as it's not as simple as other form tools, however, it's worth learning.

Review Source

VR

Verified Reviewer  
Communications Project Manager  
Wholesale  
Used the software for: 6-12 months

### "Trackable, Customizable, and Easy-to-use"

December 10, 2024

4.0

Pros

Formstack forms are easy to create and more importantly: track. We can very quickly pull insights from our Formstack forms to understand what our audience is thinking

Cons

Formstack lacks the customization features of other interactive form offerings.

Review Source

VR

Verified Reviewer  
Development and Grants Manager  
Performing Arts  
Used the software for: Less than 6 months

### "Cancelled my account after 1 month -Most useless tech support of all time."

September 12, 2018

1.0

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Review Source

Response from Formstack

September 14, 2018

Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

VR

Verified Reviewer  
Unit Head  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Glitchy, bad service, confusing!"

May 8, 2019

3.0

I had a really stressful experience with Formstack. It has taken me over a month to create a form - that's not even finished. It glitches, it lags, there are technical difficulties even above their heads. Even though they in the end got on the phone with me, it took pushing and a lot of time that I did not have and then when it was created it still wasnt right. It is a never-ending battle and they have not offered to compensate $ wise which is unfortunate.

Pros

\-It seems like a simple interface -For simple forms it works fine -It has many options and allows for all kinds of conditional logic -It collaborates with many plug-ins and Google apps -Customer service is kind

Cons

\-There is no number to call for support -Emails for support take 24 hours plus for a reply -The logic if the form is complex gets super confusing -If the form is too long it lags -If you want to reorder the form it doesn't work properly - system glitches -It is 20 bucks a month for the bronze program but for the amount of stress that goes into building one of these and the price you may as well do something more old school like a survey monkey -I can't stress enough how aggravating it is to solve a tech problem with formstack, they are so slow and not always the most knowledgable although they are quite kind

Review Source

Response from Formstack

July 9, 2019

Reviews left by our customers help us continue to improve our product and our customer support experience, so thank you for taking the time to leave your feedback. We're sorry to hear that responses from support were delayed, but assure you we continually work towards expanding our customer resources, so accounts without priority support included can still solve problems quickly. In the future, please don't hesitate to search our vast support library here: https://help.formstack.com/hc/en-us or reach out to us on our social media profiles to help expedite the support process. Please let us know if there's anything else we can help with. Thank you!

VR

Verified Reviewer  
Commercial Lines Producer/CSR  
Insurance  
Used the software for: 1-2 years

### "Super easy and convenient "

October 6, 2020

4.0

The time and money saved driving to get applications signed, the mail and waiting forever for the client to sign and mail back. Formstack is quick and easy and saves so much time and energy!

Pros

How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go.

Cons

This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time.

Review Source

JM

Julie M.  
Event Planner  
Real Estate  
Used the software for: 2+ years

### "Horrible Customer Service - or none at all"

March 17, 2022

3.0

Horrible. If I could use the account, maybe I'd have a better experience. Even trying to get access was a challenge. If your company's grown over the past 2 years, perhaps it's time to hire more CSRs.

Pros

Lately, nothing. The forms are fine to create, drag and drop's fine, etc. But then there's limits on how many responses you can receive. If using this as an ongoing product, eventually you're going to reach that limit. How's one to know the quantity of responses they'll need for a recurring form?

Cons

There's no contact. I can't seem to get a single human to reply to multiple support and billing issues to the point that my account's now suspended. ZERO human reply. Automated replies with no actual help. I don't recommend them because if you can't get support when you need it, what's the point?

Review Source

TG

Trish G.  
Director of Marketing  
Entertainment  
Used the software for: 2+ years

### "Functional Use for my Small Business"

September 8, 2022

5.0

Overall I recommend this product for small businesses that need a tool to help them collect customer information and/or process payments. It is helpful that it has logic that allows you to better customize to customer needs. For example, we use it to collect cancellations and can upsell / cross sell to people based on the reason the cancel.

Pros

I like that it's easy to use and can be self taught. It is also helpful in that you can use it to process credit card payments and embed the form on your website if you don't have that software already built into your site. I've also found the "live" form that shows up right away to be a useful tool to determine if the form is built correctly and useful.

Cons

The formatting can be tricky and if you are building out logic it can be confusing. I've found myself making mistakes occasionally because of the logic and it not being clear what I'm about to do before I do it.

Review Source

Response from Formstack

September 19, 2022

Hi Trish, We really appreciate you being a customer and helping to share the word about us. Your feedback will be shared with out product team. We're here for you anytime.

VR

Verified Reviewer  
Software Manager  
Automotive  
Used the software for: 1-2 years

### "Great tool for creating custom forms that can be used standalone or integrated into an application. "

March 13, 2018

4.0

Did not have to spend time developing forms, rather could iterate quickly trying to find the best UX to get data from our users.

Pros

There are a lot of field types that make it easy to construct complex forms and workflows. Add the automation options (webhooks etc) and the product becomes very powerful.

Cons

While we were able to integrate the product into our own software, we had to do some javascript magic to make it happen. If there was an easier way to include formstack forms into our custom software, the product would be near perfect.

Review Source

Response from Formstack

March 14, 2018

We love to see happy clients and appreciate the great review. We do have webhooks and an API that may help moving forward. You can find that info here: https://www.formstack.com/features/webhooks-api. You can also reach out to our Support team at any time with any questions you may have. If you should have any recommendations to improve our product, please don't hesitate to add them to our Ideas site: https://ideas.formstack.com.

VR

Verified Reviewer  
Intern  
Public Safety  
Used the software for: 2+ years

### "Lots of Features"

April 12, 2020

4.0

Great options for communicating with your survey users - you can set it so they are automatically emailed a response and also customize the landing page they are taken to after completing the survey.

Pros

There's a lot you can do with forms using this program. You can customize the URL of the form and easily embed it into other sites.

Cons

Sometimes when I duplicated forms, I noticed that the logic would get lost. This was frustrating as I would have to go through the form again to add the missing parts of the logic back. We also always had problems with people who saved their surveys being able to access them again.

Review Source

GC

Greg C.  
Sysadmin  
Retail  
Used the software for: 2+ years

### "While there are many form tools out there, formstack wins!"

November 13, 2018

5.0

We needed a secure way to collect sensitive information for use by several departments while keeping the data secure. Formstack does this and makes it easy for the team.

Pros

The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend.

Cons

I don't have any cons as it has served us well since day one.

Review Source

Response from Formstack

November 15, 2018

Hi Greg! Thank you for taking the time to review Formstack! We are absolutely thrilled that you have had a great experience and have been able to utilize us for various teams across your organization.

VR

Verified Reviewer  
Head Athletic Trainer  
Higher Education  
Used the software for: 1-2 years

### "Great for creating pretty much anything!"

January 23, 2019

5.0

Pros

This is a very user friendly way to create a variety of forms - from camp registrations to alumni gatherings to donation sites, this software can help you create pretty much all of it. It is very user friendly and the customer service is top notch with quick, same-day responses.

Cons

I want more - I wish there was even more customization available.

Review Source

Response from Formstack

January 24, 2019

Thank you for leaving a great review! We always love hearing what our customers have to say! Remember you can always make product recommendations here: https://ideas.formstack.com

VR

Verified Reviewer  
Senior Education Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Formstack Review"

August 9, 2018

5.0

Creating events with external partners, taking applications for events, submissions for journals, financial side is strong - been great!

Pros

Flexibility, individuality, ease of use, tutorials are strong

Cons

Can't seem to change design of submission pages (add logos etc) to make it a nice document to add into reports when needed

Review Source

CH

Chris H.  
Director of Communications  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great way to consolidate forms"

December 2, 2016

5.0

Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though. I've been happy with it.

Pros

It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Cons

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Review Source

Alyssa F.  
Alumni and Client Programs Manager  
Law Practice  
Used the software for: 2+ years

### "Survey "

January 16, 2020

3.0

Formstack is not user friendly. You must know how to use HTML code.

Pros

Formstack allows you to create simple forms to use internally. The reporting features offered by Formstack are very easy to Navigate.

Cons

Formstack creates very generic templates to collect data that do not look professional enough to use externally. It can be very challenging to format the forms.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Easier to use.

Review Source

Rick Z.  
Deputy Chief  
Public Safety  
Used the software for: 6-12 months

### "Formstack for Small Business"

March 5, 2019

4.0

Pros

East of use and customization. Easy integration.

Cons

Pricey if you just need one form and are a small business getting started

Review Source

VR

Verified Reviewer  
Digital Marketing Specialist  
Publishing  
Used the software for: Less than 6 months

### "Formstack Is the Most Effective Tool for Creating Digital Forms."

November 8, 2017

5.0

Pros

Formstack allows us to automate our workflows and collect data in an organized way. It saves us time by streamlining communication among team members. Our customer loyalty program relies on this software to engage members and increase brand recognition.

Cons

The dashboard is not as intuitive as it could be, and the navigation is somewhat cumbersome. There's not an easy way to connect Formstack data to our CRM platform.

Review Source

Response from Formstack

November 13, 2017

Thank you for taking the time to review Formstack! We love hearing from satisfied customers! We are sorry to hear that you find the navigation cumbersome. We always welcome any ideas from our customers in our ideas portal which can be found here: https://ideas.formstack.com. Without knowing which CRM you are using, you can always reach out to our excellent Support team if you should need some additional help by submitting a support ticket here: https://www.formstack.com/admin/user/login.

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