# Formstack Forms Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Formstack Forms Software - reviews, pricing plans, popular comparisons to other Form Builder products and more.

Source: https://www.capterra.com/p/118892/Formstack

---

# 

 Formstack Forms Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Formstack Forms

## What is Formstack Forms?

Formstack Forms is a no-code online form builder that automates data collection for mid-market organizations, streamlining manual tasks and integrating with over 250 apps to ensure seamless data flow. With professional features like conditional logic, multi-step forms, and form prefill, Formstack Forms enables users to create customized forms effortlessly. Scalable for growing organizations, Formstack Forms also serves as the first step toward more advanced solutions like document generation and e-signature capabilities, making it a comprehensive tool for end-to-end process automation. Key features: - AI-Powered Form Builder - Multi-Step Forms - Form to Form Prefill

## What is Formstack Forms used for?

[Form Builder](https://www.capterra.com/form-builder-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/)[Data Collection](https://www.capterra.com/data-collection-software/)

Top alternative

Featured

Overall rating

Based on 121 user reviews

Reviews sentiment

Positive

79%

Neutral

8%

Negative

12%

Starting price

$83

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Formstack Forms

4.0 (121)

VS.

[4.8 (1,036)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting Price

$83

Per User, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (120)

Ease Of Use

4.8 (1,036)

Value For Money

3.7 (83)

Value For Money

4.6 (954)

Customer Service

3.6 (83)

Customer Service

4.8 (974)

## Formstack Forms alternatives

[4.5 (3,508)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (6,040)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (3,001)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.7 (2,891)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/118892/Formstack/alternatives/)

## FAQs about Formstack Forms

Overview

### What problems does Formstack Forms solve?

Formstack Forms solves slow, manual data collection by letting teams quickly build registration, intake, order, survey, and payment forms with logic, approvals, and integrations. Marketing, operations, healthcare, education, and small business teams benefit most by reducing technical setup, routing submissions correctly, and automating information capture into systems like Salesforce, Google Drive, and accounting tools.

Answer based on 75 reviews

Overview

### Which roles and teams benefit most from Formstack Forms?

Formstack Forms is most used by business owners, operations coordinators, developers, and analysts who need to streamline data collection and approvals. Administrative and client-facing teams use it to manage registrations, payments, and service requests, while IT and technical leads automate workflows, integrate systems, and improve reporting accuracy.

Answer based on 117 reviews

Overview

### What company size and industries is Formstack Forms built for?

Formstack Forms is built for mid-market businesses across industries, but 71% of reviewers are from small businesses and 20% from midsize companies. It is used most in Non-Profit Organization Management at 11%, with Religious Institutions and Health, Wellness and Fitness each representing 7% of reviewers.

Answer based on 121 reviews

Features and Usability

### What are the key features of Formstack Forms?

Formstack Forms includes core form builder features like drag-and-drop form creation, customizable templates, conditional logic, and data collection tools. Reviewers also highlight differentiators such as workflow automation, automatic email responses, payment processing, reporting and data export, plus integrations through APIs and connectors for systems like Salesforce and Google Drive.

Answer based on 75 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Formstack Forms starts at $83 per user/month, billed annually, for the Forms plan with one builder user and a free trial. That plan includes 25 forms, 1,000 stored submissions per form, 25,000 total stored submissions, 2GB storage, and unlimited submissions/views. Reviewers call pricing steep for small organizations, though some find annual pricing worthwhile.

Answer based on 34 reviews

Integrations

### Which third-party tools and platforms does Formstack Forms integrate with?

Formstack Forms integrates with Salesforce Platform and Salesforce Sales Cloud, with additional catalog connections including Box, Dropbox Business, Google Analytics 360, GoToWebinar, Constant Contact, and AWeber. Overall, Formstack Forms supports over 50 integrations across CRM, file storage, analytics, email marketing, and webinar tools.

Answer based on 20 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Formstack Forms?

Formstack Forms is generally easy to onboard for most teams, with live online sessions, webinars, videos, and documentation available for training. Reviewers say nontechnical staff and department users learn the drag-and-drop builder quickly, often in minutes, while admins handling integrations, advanced logic, or customization may need more time.

Answer based on 11 reviews

Getting Started and Support

### What customer support options does Formstack Forms offer, and how do users rate the experience?

Formstack Forms offers email/help desk, chat, a knowledge base, and FAQ/forum resources. User experience with support is mixed: some users report friendly, quick, same-day help and effective issue resolution, while others describe slow replies, repetitive troubleshooting, limited follow-through on technical and billing problems, and inconsistent escalation.

Answer based on 33 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customizable Fields

3.8 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Data Import/Export

4.3 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Forms Creation & Design

3.3 (13)

53.85% of 13 reviewers that rated this feature as important or highly important

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Customizable Forms

4.0 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Forms Management

4.5 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Store, manage and track all forms in a centralized location

Surveys & Feedback

4.8 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Formstack Forms 81 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

A list of registered participants

Automatically populating fields or sections within a form

Create, manage, and print wearable badges

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Online registration for classes

Provides a channel for team members to share media files, communicate, and work together

Track and report regulatory data to either internal management or external stakeholders

Capability of a software or system to make decisions and perform actions based on specified conditions

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Analyze survey results via statistical testing or crosstabs directly within the software

Import, collect, and capture data from multiple sources

Connect to big data sources

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Schedule and manage the logistics of activities and other gatherings

Online registration for events

Automate repetitive tasks such as filling out information or creating certain types of forms

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Create, design and modify the flow and processes of tasks in a project

Register a group/batch of attendees

Compliant with HIPAA, which sets standards for sensitive patient data protection

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Distribute a survey via mobile devices

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Practice of collecting data and responses for market research/surveys without an internet connection

Real-time registration over the web

Accept, record, and reconcile financial transactions

Visually identify, define, and map all details and relationships surrounding business process models and elements

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Integration of respondents' answers from previous survey questions into subsequent questions or text

Randomize the displayed order of questions and answer options

Oversee the process of issuing refunds

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Limit the number of participants with certain characteristics you want to complete the survey

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Check-in and out via a mobile device or kiosk

Allow users to access multiple services after entering their login credentials once

Survey popup over a webpage to specific users based on their behavior

Skip over or route respondents to different questions based on their previous answers

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow media to be embedded in the question or answer options

Create and manage surveys

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track the status and progress of tasks

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Modifying a website's URL to enhance readability, branding, or campaign alignment

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Web form that allows users to enter data that is sent and processed for different reasons

Streamlining repetitive tasks and activities through automated and predefined workflows

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (117)

4.0

Based on 117 reviews

## Pricing

Value for money

3.7 (83)

Free Trial

Forms

$83.00

Per User,Per Month

It includes:

-   20 Digital Forms
-   1,000 Submissions Per Form
-   Drag-and-Drop Form Builder
-   Custom Themes
-   Pass Form data to 150 tools
-   Payment Integrations

Value for money

3.7 (83)

3.7

Based on 83 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (83)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (83)

3.6

Based on 83 reviews

## User reviews

Overall rating

4.0

Based on 121 reviews

Filter by rating

5(56)

4(40)

3(10)

2(2)

1(13)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Communications Project Manager

Wholesale

### "All-in-one form solution"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 1, 2026

Overall, my experience with Formstack Forms has been very positive. It is a reliable and useful tool that makes form creation, data collection, and workflow management much easier.

Pros

Formstack Forms makes it easy to build and manage forms without needing a lot of technical knowledge. I really like how quickly you can create professional-looking forms, customize fields, and collect information in a clean, organized way.

Cons

At times, Formstack Forms can feel a little clunky, especially when working through more advanced form logic, integrations, or formatting options. Some settings are not always as intuitive as they could be, so it can take a little trial and error to get everything working exactly the way you want.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SJ

Sarah J.

Support Specialist

Non-Profit Organization Management

### "A Reliable and Easy-to-Use Form Building Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 1, 2026

Overall, my experience with Formstack Forms has been positive. The platform is intuitive and easy to use, allowing forms to be built quickly and efficiently with minimal training. It works well for day-to-day form needs and supports a wide range of use cases, from simple surveys to more complex data collection. While recent updates have introduced some challenges with advanced customization, Formstack remains a reliable and flexible tool that streamlines form creation and management while offering solid support and functionality.

Pros

Formstack Forms is very user-friendly and intuitive, making it easy to create forms without needing technical expertise. I like how simple it is to apply themes for customization, allowing forms to match branding quickly and easily. The drag-and-drop form builder streamlines the creation process and saves time. Additionally, the platform offers flexibility with conditional logic and integrations.

Cons

Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ G.

IT Systems Administrator

Food Production

### "High Quality Native Salesforce Integration Form Tool. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2026

Overall, I found the quality to be top notch. Navigating the tool within Salesforce was not as user friendly as the standalone version. The detail, the customizability, and the broad range of integration is what makes this tool so good.

Pros

While this tool has a bit of a learning curve compared to other form tools, it is very high quality. The form creation aspect of it is powerful. It offers a very wide range of options and customization. While I did not use it to for any payment integration, they worked with all the major players in that market. With its native Salesforce integration, this tool is perfect for those needing to embed in the Salesforce house.

Cons

The tool was a bit overwhelming. Which is ultimately what makes this product work so well. It has a lot of moving parts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Adewale S.

HIO

Health, Wellness and Fitness

### "Operability and intuitiveness"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 19, 2026

Overall Formststack Fotm is quite imquitibe. It interoperates well with my OS and summarily, it's amazing that onboarding process is smooth and the application combines well with others.

Pros

I like the way Form Stack works. It's quite easy to fill out and navigate giving on qiestion at a time with corresponding progress flow display. It's quite flexible and easily personalosed.

Cons

Formstack Form progressive filling could sometimes be challemging especially for mew users. Going back the window coilf also ne difficult.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PT

Paul T.

Managing Director

Marketing and Advertising

### "A great form builder for any online application."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 10, 2025

Great, couldn't be better. You can produce forms very easily with a drag and drop interface. Styling the forms within Formstack is ok; perhaps not as many freedoms as other products but it did everything I needed it to do.

Pros

A really simple entry point into building online forms for any website. Simple to use as a standalone product i.e. producing a form for an organisation and hosting direct with Formstack; or embedding so it's on your own URL.

Cons

There isn't really anything I didn't like. I simply started working more with Wordpress and found it easier to deploy Gravity Forms given it's native within Wordpress. I believe that Formstack now also offers this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Sally G.

Customer Service Auditor

Health, Wellness and Fitness

### "Great form tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 11, 2025

I've been using this tool for a while now and it's by far the most "high-end" form tool I have used. I did hear the cost is higher than others, but I can understand the reason for that.

Pros

What I like the most about Formstack Forms is that it has HIPAA compliance, which is extremely important as we are a healthcare company.

Cons

I don't really have any complaints, except maybe it's not that easy to learn as it's not as simple as other form tools, however, it's worth learning.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Joshua P.

Tessitura Operations Manager

Performing Arts

### "Great form solution for many organizations"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 26, 2025

Formstack has been exceedingly useful, but the form limit without large increases in cost have proved somewhat restrictive.

Pros

Formstack is a fairly robust system with many options for creating and customizing forms and allows for more automations through integrations and API hooks.

Cons

The cost of Formstack can be prohibitive for smaller organizations with extensive needs.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

Reasons for choosing Formstack Forms

Formstack has a more robust set of options than many other tools...it is a little less streamlined in its user interface, but that leads to a stronge ability to customize the entire system to your needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Raja G.

Directrice

E-Learning

### "Un outil de création de formulaires flexible et puissant"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

March 6, 2025

Pros

J’ai apprécié la facilité de création de formulaires, les nombreuses options d’intégration et l’automatisation des workflows

Cons

La personnalisation des designs est limitée par rapport à d’autres outils

Switched from

[Wufoo](https://www.capterra.com/p/224990/Wufoo/)

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

[Publer](https://www.capterra.com/p/177145/Publer/)

[Sapling](https://www.capterra.com/p/151559/Sapling/)

Je suis passé à un autre produit car j'étais pas trop satisfait

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Digital Product Owner

Non-Profit Organization Management

### "Great form builder with powerful workflow functionality"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

December 11, 2024

Really positive, The API for more complex tasks along with integrations and workflows give us flexibility we need

Pros

Great form builder with powerful workflow functionality to help you automate business processes

Cons

has less element options then its peers like gravity forms or jot form but great for most use cases

Alternatives considered

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

Reasons for choosing Formstack Forms

Better process management and automation tools

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Founder

Pharmaceuticals

### "DO NOT USE FORMSTACK"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 19, 2024

Where do I even begin... Formstack is HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm... Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price. I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company.

Pros

They offered HIPAA compliant data managmenet

Cons

Horrific customer service, criminal pricing model, sneaky contract terms, impossible to cancel, huge waste of time working with support, support just gaslights you when you tell them something is wrong

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

HIPAA compliance needed so we switched to Formstack

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/118892/Formstack/reviews/)

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