# EHR YOUR WAY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EHR YOUR WAY the right Mental Health EHR solution for you? Explore 527 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews --- EHR YOUR WAY 4.9 (527) [View alternatives](https://www.capterra.com/p/118789/EHR-YOUR-WAY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EHR YOUR WAY Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Daniel E LCSWHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Mostly helpful was the clinical terms set already set up for me in order to make an accurate analysis of the patient's health status. Plus, the administrative staff was also able to make their own adjustments to capture very important aspects of the patient's health for better outcomes.“ January 5, 2026 Andrew B IT Support SpecialistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It doesn't allow me to create or modify my own reporting tools. While they have been great on creating reports as needed, I would wish to just do it myself.“ March 12, 2026 TM Tarah M CEOMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “It helps us consistently meet documentation requirements for our state’s Medicaid program, as well as Medicare and commercial payers, which is critical for our organization.“ January 2, 2026 Miranda F LCSWMental Health Care, Self-employedUsed the software for: More than 2 years. “What I like least about EHR your way is difficulty accessing initial assessments; recent changes with past information not being forwarded to annual assessment reviews.“ December 31, 2025 AF Ariel F Front Office SupervisorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It consolidates many features, including a patient portal, note-taking, appointment scheduling, and billing, into one platform.“ December 18, 2025 RK Rheros K Case ManagerMental Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “There are also a lot of drop down menus that are redundant or unnecessary, which can make navigating a little difficult if you are new to the system.“ January 8, 2026 TM Tarah M CEOMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The EHR is fully customizable, customer service is very responsive and helpful, it has robust reporting options, and it increases efficiency end to end.“ January 2, 2026 CD Christy D Licensed Clinical Professional CounselorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The absence of spell-check in notes and occasional glitches can be annoying but are typically resolved through support quickly.“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 527 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Dale N. Medical Specialist Hospital & Health Care Used the software for: 2+ years ### "EHR Your Way is the BEST WAY!" January 20, 2026 5.0 My overall experience with EHR Your Way has been positive. The system is user-friendly and allows for flexibility in documentation, which makes daily workflows more efficient. I appreciate the ability to customize templates to fit specific needs, reducing time spent on repetitive charting. While there is a learning curve initially, the platform supports organized record-keeping and improves access to patient information. Overall, EHR Your Way helps streamline clinical documentation while supporting quality patient care. Pros \-Improved patient care Providers have quick access to complete patient histories, reducing errors and improving clinical decisions. -Better coordination Information can be shared easily across departments and specialists, supporting continuity of care. -Efficiency & time savings Faster documentation, easier chart retrieval, and reduced paperwork streamline workflows. -Data accuracy & legibility Eliminates handwriting errors and standardizes documentation. -Clinical decision support Alerts for allergies, drug interactions, and preventive care improve safety. -Data analytics & reporting Enables quality tracking, population health management, and compliance reporting. -Patient engagement Patient portals allow access to records, lab results, and communication with providers. Cons \-Customization limitations Systems may not fully adapt to specific clinical specialties or preferences. Review Source TM Tarah M. CEO Mental Health Care Used the software for: 1-2 years ### "EHR Your Way has been a strong fit for our behavioral health multi-specialty group." January 2, 2026 5.0 EHR Your Way offers excellent value and has significantly improved our clinical efficiency. The system works well across multiple disciplines and supports scheduling, clinical documentation, and seamless billing in one integrated platform. It helps us consistently meet documentation requirements for our state’s Medicaid program, as well as Medicare and commercial payers, which is critical for our organization. Customer service is a major highlight—support is very responsive and knowledgeable, making implementation and ongoing use much smoother. The reporting functionality is robust and allows us to track key clinical and operational metrics with ease. Overall, EHR Your Way is a cost-effective, reliable solution that supports both high-quality care and efficient practice management. Pros The EHR is fully customizable, customer service is very responsive and helpful, it has robust reporting options, and it increases efficiency end to end. Cons It takes more time to finalize and become fully operational than standard EHR's since it is fully customizable. Review Source KE Kenneth E. Healthcare Administrator Mental Health Care Used the software for: Less than 6 months ### "Buyer Beware – EHR Your Way's Sales Illusion" March 16, 2024 1.0 One of the worst examples of over-promise and under-deliver that we have seen in our 3 decades of owning and operating businesses. Though no way of knowing for sure, we believe their business strategy is to intentionally overcharge for creating non-refundable forms during the implementation phase while clients are unaware (our invoice was nearly $5,000 before we discontinued their ability of ACH withdrawals from our account). After realizing what was going on, we advised that we would not be using their EHR services and requested a full refund. They advised the creation of forms was non-refundable. Pros The sales presentations were well developed, professional, and created a deliberate illusion that this company was among the leading EHR vendors of the industry. Direct quote, “since the pandemic our team of software engineers has grown to over 90”. This was instrumental to our decision to contract. Cons What was not conveyed during the sales presentations was that their team of 90+ “software engineers” were independently contracted, foreign outsourced labor - credentials of which are unverifiable. We have since been notified that there are only two employees within the company, both conducting the sales presentations. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Cost became a major concern as our practice grew. We thought this was going to be good financial decision. It wasn't. Review Source Response from EHR YOUR WAY March 27, 2024 Hello Ken, I'd like to clarify several issues with the claims in your review. Firstly, we currently have 73 programmers and have never mentioned that we had 90. Our entire employee count is approximately 150. Two, we own a wholly owned subsidiary in India which the vast majority of our employees are. This allows us to be the #1 vendor out of 153 for several years running by providing the best-of-breed software in the market at a price that agencies can afford. Third, our contracts explicitly states that form creation fees are non-refundable. We created 152 forms and only charged you $1,500 saving you $2,300. Your statement that we charged $5,000 is inaccurate and you still have an outstanding balance which we've written off. Lastly, it's unfortunate that we were unable to fulfill your automation expectations which no other customer has requested. We wish you all the best... Respectfully, Jay SH Seth H. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "New System Implementation" December 30, 2025 5.0 We had a great experience overall. The therapy notes have been clear and robust as we've updated our system. It's a great value and service! Pros I am a licensed professional counselor. I have enjoyed EHRYW more than the past 2 documentation services I have used. The team was great to work with and had our concerns attended to immediately. They met our needs very well! Our team has adjusted to using the new system this year and EHRYW helped the whole transition. Cons It was a tough transition at first but they worked with use very well. The therapy notes were bland at first but they made our requested additions throughout the process to completion. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Cost and our organization was growing and needed higher quality. Review Source SL Samantha L. Mental Health Case Management services Mental Health Care Used the software for: 1-2 years ### "Simple to navigate, ease of use" January 7, 2026 5.0 I have used several different client programs and EHR is by far the most logically layed out, easy to navigate and easy to correct errors with. Pros It is a very user friendly program and organized logically. The customer support is kind and attentive and patient and I personally don’t experience many “crashes” bug issues when using. Cons I don’t think i have any dislikes as of currently. I haven’t experienced any “big” issues that aren’t relatively easy to fix Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/) Changed jobs and thankfully, as PIMSY is extremely difficult to use and crashed out all the time and was completely disorganized Review Source KF Kim F. Virtual Therapist and Supervisor Mental Health Care Used the software for: 1-2 years ### "Ease of use is key!" December 22, 2025 5.0 I have enjoyed the ease of using the software and thankful for good responses when I need customer support. Pros The process is easy to learn with reptation. The patient portal is easy for clients to utilize. Customer support is good. Cons Not a lot to dislike. Zoom has issues with sending reminder links at times, not often, which is not reflective of EHRYW. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) The company was growing, and we needed a better process and better treatment planning. Review Source LB Liz B. LPC Mental Health Care Used the software for: 1-2 years ### "Satisfied! " January 4, 2026 4.0 Helps bring everything together in one place for notes, documents, payments and Insurnace. Takes about 10 minutes of charting per person. Pros Ease of use. It’s not hard to use. Everything you need for client documentation and Insurnace is accessible. Cons Would like to have less buttons and pages to click on to complete notes and documentation. Would also like easier way to count sessions Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Employer decided to have all therapists switch Review Source PH Phillip H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customizable support" September 5, 2025 5.0 OVerall EHR Yourway had amazing customer service and were really customizable! It was amazing what they did for us. Pros Value for the money, ease of use, not many bugs or issues, the patient portal kept getting better and the management system was easy to use Cons struggle with simplicity, documents were difficult at times, sometimes we struggleed with figuring out how to load and get documents Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) needed more complexity and the ability to do multiple types of programs at once Review Source Response from EHR YOUR WAY September 8, 2025 Hello Phillp, Thank you for the review. I will have our support team reach out to discuss your feedback on simplicity and explore how we can best address it. Have a great day! Jay JR Jamie R. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Wonderful EHR from an experienced clinician" January 8, 2026 5.0 Overall, I've had a very positive experience with EHR Your Way. In the past I have strongly disliked the EHR experience, and it has led to a negative satisfaction with the company overall. This has only improved my experience with my agency. Pros I have been a therapist for over ten years, and have been frustrated with most of the EHR's I've used throughout the years. EHR Your Way has been so easy to learn and to use- I needed almost no help learning to use it. Things seem to be very intuitive, and it is very reliable. Everything makes sense, and it makes it very efficient to do paperwork. Cons I can't really think of cons. It could be nice to embed a GAD-7 or PHQ-9 directly into the treatment plan or progress note. Switched from [CAM](https://www.capterra.com/p/100529/CAM/) I switched agencies as I did not like the usability of these EHR's. Review Source JD Justine D. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "Great platform! " December 22, 2025 5.0 Overall great ehr system to work with. Makes me feel like a better clinician to have such a professional platform. Pros This platform is very detailed and thorough. The customer support is always so helpful and fast! A professional platform. Cons One thing I would fix is the layout scheme. Also, would love to have more features in the month view. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Company made switch so I did not make that decision Review Source TS Terah S. Quality Assurance Coordinator Mental Health Care Used the software for: 1-2 years ### "Quality Assurance Coordinator" May 5, 2025 5.0 Griffith Centers is excited and thrilled we made the choice to work with EHR your way. They are able to take our company to the next level and better our systems as a whole. The outcome and statistics are Amazing that we can now utilize. Pros Griffith Centers has been working with EHR your way for 4 years so far. We are thrilled with the flexibility they have when working with our agency and the complexity and magnitude of other organizations we work with. Absolutely love the customization we can do with EHR your way to work with our needs for all our programs and services we handle. The customer services and all-around company are very pleasurable and knowledgeable of the platform to be able to answer all needs. There is not a platform out there can that do what we need and EHR was able to make it happen. Cons When we came to EHR your way trying to explain the different things we need for the different programs and each of their services they provide, has taken a minute to create. We needed to break each program down one by one to lessen glitches and unworkable fields. Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/) Griffith Centers is growing and was needing to capture more intel of what we were doing as an agency. We wanted more stats and data to be to market and indicate those changes. Review Source Response from EHR YOUR WAY May 6, 2025 Hi Terah, Thank you for the review and you certainly had a highly complex implementation. It's our pleasure to be of service! Best, Jay SA Shawn A. Counselor Mental Health Care Used the software for: 6-12 months ### "Great for SUD documentation" September 22, 2025 5.0 Had an amazing experience, really enjoyed the ease of use, made it smooth to document. Made my everyday documenting easy and smooth Pros "EHR YOUR WAY is customizable, user-friendly, and makes documentation faster, smoother, and more accurate." Cons Nothing really found it to be a great EHR. I had no bad experience with this ehr system. cant find anything wrong Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Less expensive, made it easy for the team to be able to document and share Review Source Response from EHR YOUR WAY September 23, 2025 Hello Shawn - Thank you for the review, and please let us know if you can think of any additional features that would lighten your day. We have 8,000 now, and are adding 3-5 per day. Best, Jay CS Cassie S. RN, CADC Mental Health Care Used the software for: 2+ years ### "Reliable and User-Friendly EHR Solution" December 8, 2025 5.0 I find that EHR is highly user-friendly, and I appreciate its ability to be customized to meet our specific needs, as well as the availability of customer support at any time. Although we briefly transitioned to another electronic documentation service, we quickly returned to EHR, as it proved to be the more effective solution for our operations. Pros I appreciate how the EHR platform offers extensive customization options, allowing it to be tailored to the unique operational needs of each facility. Cons Although the system is customizable, implementing adjustments to meet our specific needs can at times require additional time. Review Source Response from EHR YOUR WAY December 10, 2025 Hi Cassie - Thank you for the review and please check out the new releases which are coming daily on the login page. Have a wonderful rest of your week! Jay JH Jared H. IT Systems Admin Mental Health Care Used the software for: 1-2 years ### "An adaptable and reliable system. " September 24, 2025 5.0 EHR Your Way, is one of many EHR or EMR systems I have used during my 15+ years in medical billing. When I became system admin form my current company, I had both user and analyst knowledge. Their ticketing system is fast and efficient, user privileges are easy to manage, the overall user interface is easy to navigate and training new staff is a breeze. I highly recommend this software package for its affordability and ease of use. Our staff loves its convenience and ability to keep others informed through documentation and note taking. EHR Your Way gives the admin the ability to add or suspend users as people come and go with the company and in return provides us with piece of mind for our security and protection of client data. Pros EHR Your Way is a really great system and is adaptable for our needs when it comes to customizing forms or making updates as the industry evolves. Cons Sometimes, but not always the system may appear slow during peak hours 4:00pm - 6:00pm PST. This could be due to our own internet connection or more of our users finishing up for the day. Review Source JE Jose E. Clinical coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "EHR Evaluation" December 16, 2025 4.0 Very well. No issues always clear and easy to use and enter documentation. No unnecessary steps or barriers Pros I like the simplicity and the clear information when navigating the system. The system set up is easy to understand. There are not hidden programs Cons Turn over when asking to update or renew system setup. This has improved in the last year. EHR is now quick to respond when adding employees. Review Source Miranda F. LCSW Mental Health Care Used the software for: 2+ years ### "EHR review" December 31, 2025 5.0 My overall experience with EHR your way is positive due to the ease of use, confidentiality of sending and receiving messages and sufficiency with progress notes and documentation. Pros What I like most about EHR your way is the ease of use, the ability to send and receive messages confidentially and with sufficiency. Cons What I like least about EHR your way is difficulty accessing initial assessments; recent changes with past information not being forwarded to annual assessment reviews. Review Source JB Jillian B. BCBA Education Management Used the software for: 1-2 years ### "EHR helps me stay informed and organized!" December 8, 2025 5.0 It's readily available to review my schedule quickly, as well as to stay up to date with meetings/events that are shared with my coworkers. The administrative assistant is able to easily add events to my calendar without any issue, so there aren't any miscommunications. It is also very helpful to have easy access to important documents, records, and client information for our company. I have not had to use customer support often, but in the rare cases that it was needed, the issues were resolved very quickly! Pros EHR helps me stay organized, schedule my days, and stay connected to coworkers as well. It especially helps that you can link the schedule with your google calendar too- that way I don't miss any important meetings or events! I'm also able to stay informed and up to date with any important information/documents. Cons Before I found out you can link your google calendar, I would sometimes miss seeing scheduled meetings on my EHR calendar. However, once I linked my calendars, this was no longer an issue! Review Source Response from EHR YOUR WAY December 10, 2025 Hi Jillian - Thank you for the review and please check out the new releases which are coming daily on the login page. Have a wonderful rest of your week! Jay EG Eli G. MFT Mental Health Care Used the software for: 1-2 years ### "She's a tall mountain to ascend, but understanding at the summit" November 13, 2025 4.0 Took a year to get comfortable with it, but the more comfortable I became the greater tool it was. And I left many stoned unturned. Pros I liked all the choices for goals and diagnosis. When I learned how to do them the appointments became easier. Cons It was a steep learning curve. We had a number of problems initially and our office manager was on the phone a lot with you. However, you were always helpful. Truthfully, it took me a year to finally figure out all the ins and outs and even then I was missing stuff. Luckily, our office manager was tech savvy to help when I was pulling my hair out. Throughout the year I find out from colleagues "wow you can do that?" I used the system from 2022-23 and I often got caught in areas when trying to put in diagnosis and it was quite hard to find the one I want and then have it end up in my report. It really became a hope and prayer that I could figure my way through the labyrinth. It was hard to figure it out with out guiding hands, Review Source Response from EHR YOUR WAY December 3, 2025 Hello Eli - Thank you for the review. Typically, it takes users around 2-4 hours to become comfortable with navigation after viewing the videos, help files and training. If you are encountering any further difficulties, please reach out to me: jay@ehrYOURway.com so I can assist. Thank you, Jay Lacny VR Verified Reviewer CEO Mental Health Care Used the software for: 2+ years ### "Great Fit for Nonprofits. Customizable and Reliable" September 18, 2025 5.0 My overall experience with EHR Your Way has been very positive. The platform continues to improve, and I would definitely recommend it to others. Pros I appreciate the nonprofit-friendly pricing, the ability to customize reports to fit our needs, and the responsive support team Cons The consistency in addressing issues directly through the system can be a bit spotty, and at times the program is less intuitive than I would like. That said, these areas have shown remarkable improvement over the past few years. Review Source Response from EHR YOUR WAY September 22, 2025 Hello There - Thank you for the review. Please note that we have released a new user interface which is quicker and more intuitive. Here's a video of what it looks like: https://vimeo.com/1115495348 Kindly email: Jay@ehrYOURway.com so we can have our team demo it for your practice. Thanks! Jay BH Brittany H. Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Reliable, Easy-to-Use EHR with Great Support" October 27, 2025 5.0 Pros EHR Your Way is very easy to use, and customer support is always quick and helpful when any issues come up. I like that new features such as the client autopay option have been added over time. The patient portal is user-friendly and reliable, and creating notes is straightforward. Provider login is simple but still secure, which makes daily workflow smooth. Cons There isn’t much I dislike, but I’d love an automatic save feature for notes to prevent data loss if a page refreshes or closes unexpectedly. A dark mode option would also be great to reduce eye strain during long documentation sessions. Review Source Response from EHR YOUR WAY December 3, 2025 Hi Brittany, Thank you for the review and please check out the new features added which may be useful. This can be viewed when logging in. Thanks! Jay Deborah B. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Great for my practice! " December 22, 2025 5.0 EHRYW has great customer support and makes my work go smoothly. Most of the features work seamlessly. Pros EHRYourWay is easy to use! I mastered it quickly and the therapy notes especially make it simple to keep current. Cons I have on occasion had some difficulty rescheduling an appointment and sending the new link. I have a feeling I'm doing something wrong. Review Source ACS ANA CATHERINE S. MEDICAL ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "EHR YOUR WAY- FRIENDLY PORTAL" December 8, 2025 5.0 EHR your way was a very friendly portal. It can be navigate independently and self thought in just a quick span of day Pros FRIENDLY PATIENT ANF EMPLOYEE PORTAL - EASY ACCESS- EASY TABS TO NAVIGATE - CUSTOMER SUPPORT IS VERY ACCESIBLE Cons I WISH THERE WILL BE A SIMPLIFY FORMAT FOR AHA'S AND CLINICAL NOTES. IT IS VERY VITAL TO HAVE A TEMPLATE THAT IS VERY STRAIGHT FORWARD Review Source Response from EHR YOUR WAY December 11, 2025 Hello Ana - Thank you for the review. We can customize the forms any way you want them so please contact your system admin to arrange such. Best, Jay AC Alycia C. Business Manager Mental Health Care Used the software for: 1-2 years ### "Very happy with our transition to this system - highly recommend." December 29, 2025 5.0 Very happy with the functionality of the system and ease of use. It is a very user-friendly system and pulls data into a way to understand it easily. Pros Customer support is quick and efficient. They are always taking requests back for production and helping improve our system. Cons I would say my only CON was not being aware when changes were coming, but with their newest update, we get notifications at login when new things are coming, which has been very helpful for my staff members. Switched from [ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/) Was looking for a more up to date system Review Source JK Jacob K. Therapist Mental Health Care Used the software for: 2+ years ### "EHR experience " January 8, 2026 5.0 A solid, practical EHR that prioritizes simplicity and flexibility. Best suited for clinicians who want control without overcomplication. Pros Easy to use and customizable to fit a therapist’s workflow. Straightforward documentation without unnecessary complexity. Cons Occasional bugs and limited advanced features compared to larger platforms. The interface could feel more modern and streamlined. Review Source OF Ohna F. Therapist Mental Health Care Used the software for: 1-2 years ### "Highly Recommend!" December 22, 2025 5.0 Ive experienced very little issues with using EHR yourway and there was little to no learning curve to using the system. They even have an app that has come in handy on a few occasions. Pros The user interface is very simple and easy to navigate while also offering the company plenty of options to customize the platform to suit their needs. Cons It would be great if the platform has a function to notify you of upcoming due dates instead of having to manually go through my caseload to keep track of things. Review Source Similar Products Featured