# ProcessMaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProcessMaker the right Workflow Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/reviews --- ProcessMaker 4.5 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProcessMaker Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Tobel A IT technicianLaw Practice, 11 - 50 employeesUsed the software for: I used a free trial. “low code made work easy for me, you need no advanced IT knowledge to get along with this software since the software can handle backend connections and manage exceptions without any input from users needed.“ February 16, 2022 CL Charles L Senior Software EngineerElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “There seemed to be a real lack of thought or foresight, if you were using the software in different environments (IE: a dev, a uat, and a production environment). If you have variables that are pointed to a database, every time you export a workflow from one environment to the next, you have to go in and change each and every variable.“ June 26, 2020 Nothando M Business analystBanking, 10,001+ employeesUsed the software for: Less than 6 months. “It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection.“ February 6, 2021 Artemio E OwnerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Version 4.x had a paradigm shift, which makes deployment and development difficult“ November 23, 2021 Nothando M Business analystBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it.“ February 6, 2021 Nothando M Business analystBanking, 10,001+ employeesUsed the software for: Less than 6 months. “The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over.“ February 6, 2021 Muhammad Adil M Technical AnalystInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Quick and fast working model and you can have finished your tasks in a jiffy.“ July 17, 2021 Nothando M Business analystBanking, 10,001+ employeesUsed the software for: Less than 6 months. “I think the license is a bit expensive and if the company is big then this is a revenue drain.“ February 6, 2021 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diego C. Regional Procurement Coordinator Telecommunications Used the software for: 2+ years ### "Process Maker Best Workflow Platform" September 19, 2019 5.0 The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time Pros the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI Cons The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created. Review Source Nothando M. Business analyst Banking Used the software for: Less than 6 months ### "Great Workflow Solution" February 6, 2021 4.0 Overall, i was satisfied with the level of productivity i got from using this software alone. Especially in a small/medium company. I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break. Pros I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me. 1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox. 2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is.. 3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time. 4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data. 5. It works well, smoothly and feels good to use. Cons I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet. Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports. The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over. Lastly, when you run into issues, customer support is not the best, could be improved. Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing ProcessMaker The company eventually decided to adopt ProcessMaker for a limited amount of time. Ultimately settling on Power Automate because of the license issue and customer support problems. Review Source SM Salman M. Application and Systems Analyst Utilities Used the software for: 2+ years ### "Review On Processmaker" July 17, 2019 3.0 Overall experience. Okay, I would like to say about their support. Their support is fantastic and very quick. But the problem I faced in migration. Even they support for migration also but from different version to other version data migration is not possible. Processmaker should develop one stable version like 3.0.1.8 and also provide data migration from lowest version to the newest version. Pros This software is good where the user or company only needs to computerized their paperwork. Processmaker should add the capabilities for CRM -> Projects, Leads, Quotations, etc. Cons Every feature Processmaker includes is good and I almost use all features. All features are important and depend on workflow requirement. In some workflows, email feature is a very important mean while other workflows have other features that are important than email. Review Source DO Douglas O. Automation RPA Financial Services Used the software for: 2+ years ### "Good for end user, Bad for reporting and case tracking" June 25, 2019 5.0 Migrating the different process in the company about financial and open cases. For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved Pros Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms Cons The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[Bonita](https://www.capterra.com/p/118850/Bonita-BPM/) Reason for choosing ProcessMaker About the cost is less, and the easy program the diferents flows to migrated process to digital system Review Source KP Kostas P. CIO Utilities Used the software for: 1-2 years ### "Feature rich and easy to user BPMS" July 17, 2019 5.0 Pros Fully fledged BPM platform with complete toolset for defining processes, designing forms and integrating with external systems. Well documented APIs (both JavaScript and PHP) and easy to use user portal. Cons Even though user portal is fully functional, UI/UX could be improved by incorporating modern SPA technologies. Alternatives considered [Bonita](https://www.capterra.com/p/118850/Bonita-BPM/) Reason for choosing ProcessMaker Our procurement process included a Proof of Concept (PoC) implementation where ProcessMaker had top score in meeting both our functional and technical requirements. Review Source EP Ethan P. Technician Information Technology and Services Used the software for: 2+ years ### "Powerful customization, many bugs" June 25, 2019 3.0 Pros ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you. Cons When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Reason for choosing ProcessMaker Nintex didn't support approval workflows from their mobile app at the time. Review Source PE Pius E. Technical Account Manager Banking Used the software for: Less than 6 months ### "Feedback on purchase and installatio of ProcessMaker BPM Software" July 1, 2020 4.0 Experience is good so far but requires training of users which could have come helpful with license purchase - additional approval to fund training of users is being sought to bridge this gap. Pros Contracting process and support for onboarding Easy of setup Cons Scarce local support Training credits not available with purchase as with other solution providers such as IBM, Microsoft etc. Alternatives considered [Oracle Business Process Management](https://www.capterra.com/p/156563/Oracle-BPM-Suite/) Reason for choosing ProcessMaker Proven reference site in similar local companies Review Source Artemio E. Owner Computer Software Used the software for: 2+ years ### "Dgital Transformation" November 23, 2021 5.0 Pros We start with version 3.x, easy to implement Cons Version 4.x had a paradigm shift, which makes deployment and development difficult Review Source José Antonio B. Regional Delivery Center Lead Consumer Goods Used the software for: 1-2 years ### "ProcessMaker experience" October 15, 2019 4.0 Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2 The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey Pros Very open BPM platform, can be connected to multiple platforms Cons Usability, ease of use is reasonable but a little updated Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing ProcessMaker Cheaper option, easier to mantain Review Source Muhammad Adil M. Technical Analyst Information Technology and Services Used the software for: 2+ years ### "ProcessMaker" July 17, 2021 5.0 Overall a good product for its productivity and highly trained support staff. User interface for administration and users is easy to learn. Pros For integration workflows it is the best tool in market. Quick and fast working model and you can have finished your tasks in a jiffy. Documentation is complete and elaborative for PHP and JavaScript. Cons Debugging is bit tricky and not so good integrated module for third party. Local training is not available like other products in market Review Source SGK Satya Gopal K. Vice President Hospital & Health Care Used the software for: 2+ years ### "Flexible Workflow Software" September 19, 2019 5.0 1\. Excellent experience overall. 2. The workflow software can be used for real time, quick turnaround time, operational transactions. 3. If designed well, the workflow software can even replace an ERP system. Pros 1\. It is standardized, yet flexible. 2. It has many features that can compete with normal software development. 3. Workflows can be developed quickly. 4. It has a community version that allows a prospective user to try out various features before committing to purchase the commercial version. 5. The technical support team is very responsive. 6. Very reliable architecture. Does not crash. Cons 1\. It is not a workflow software that can be developed by end users. There are some others that can be done that way. 2. The more skilled one is at programming, esp. PHP and JavaScript, the better the usage of ProcessMaker's features. Reason for choosing ProcessMaker 1\. The flexibility that the software provides. One is not restricted to the platform's boundaries. 2. Features that it provides. Review Source JV José V. Application Support Manager Information Technology and Services Used the software for: 1-2 years ### "ProcessMaker Review" July 16, 2019 5.0 We have managed to create workflows and approval for the optimization of times and responses of our company and our IT department. In general, the tool meets our expectations and satisfies the needs of our CIO and other employees. Pros I like how to optimize processes, in our company we use it for purchasing processes, we have created flows with our process architect that help in the approval of purchase orders. Cons What hinders us is to depend on an architect for the generation of the flows, it would be excellent if modifications can be made at the application level without needing the accompaniment of a specialist. For the rest it is a very good tool. Review Source LGG Lennin Geovanny G. Systems Engineer Information Technology and Services Used the software for: 2+ years ### " The best bpm on the market" June 19, 2019 5.0 With processmaker we implemented some solutions for the municipal administration and we had a success, we managed the pqrd of the city and the platform responded in all aspects, the technical support has been made using this tool, we have been able to adjust the requested changes for the client Pros It is easy to install, has a good documentation online, allows you to install a free version to test it before buying, streamlines the development and implementation of solutions, safe, reliable, friendly, generates reports agile and easy Cons migration from version 2.8 to 3.x is complex, in version 3 several features were removed that were previously free and are now part of paid plugins, which does not allow testing before you can decide whether to buy or not Review Source BA Basil A. CTO Computer Software Used the software for: 2+ years ### "Looking to streamline your business? Look no more." March 29, 2017 5.0 Processmaker is a rock solid tool if you know how to use it and understand the value it can deliver. To get the best value design processes with your team that understands the goals of your organization. Pros Ease of use. Cons None. But if you are not with an IT background you will need help in understanding the workflow and how to use the tool. Review Source HO Henry O. Process Maker Developer Banking Used the software for: 1-2 years ### "My Experience with Process Maker Software" August 6, 2019 4.0 The solution has saved cost for my organization and has improved our turn around time. Pros The software makes manual processes faster. The software can be customized to suit business need and it enhancement on already built processes is very easy. Cons The fact that some codes written in old versions of the application will need to almost be written again upon upgrade to a new version. Reason for choosing ProcessMaker Process Maker has extended functionality Review Source BB Budi B. BPM Operation staff Automotive Used the software for: 6-12 months ### "Consider to user BPM Processmaker because it is open source" January 12, 2018 4.0 powerful software for business process management Pros \- Open source is one of our benefit - Interface simple but user friendly - Workflows defined is easy - Source can be modify because its open source - Email is easy to configure - User management have complete information - documentation good Cons \- Output as PDF format need to fixed out - License price is too expensive - should need experience in javascript because using many parameter for approval or workflow process - support only come from community Review Source LN Lee N. IT Support Medical Devices Used the software for: 6-12 months ### "Evolving platform that has ongoing potential" January 31, 2017 4.0 Powerful tool that does require good knowledge of JavaScript, PHP and MySQL however as someone with just learning these codes I have implemented a number of processes. The support team are fantastic and will help you through coding issues. Feature requests are implemented quickly and overall we have seem an improvement internally with our processes. ProcessMaker are very receptive to feedback and appear to genuinely welcome feedback requests to improve their software. I put 3 stars for ease of use as I don't know PHP, JavaScript or MySQL but am learning as I go. Overall compared to other vendors I investigated, for the price point this is a very good tool. Pros Flexibility in process design, great support, good documentation, powerful tool, Mobile app Cons Output to PDF function is fairly basic in terms of layout and design. Review Source GB Gabriele B. ICT Manager Machinery Used the software for: 2+ years ### "ProcessMaker Review" June 25, 2019 4.0 Pros Easy of use by users that do not have real development skills Cons Integration with External system is sometimes challenging Review Source PM Pedro M. consultant Consumer Services Used the software for: 2+ years ### "Good BPM Framework" February 17, 2017 5.0 I developed some