# Page 4 | New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is New Relic the right Application Performance Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118128/New-Relic/reviews --- New Relic 4.5 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 4 - Reviews of New Relic ## Showing most helpful reviews Showing 76-100 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Pieter-Jan D. Software Architect Hospital & Health Care Used the software for: 2+ years ### "Peace of mind for your production environment." October 3, 2016 5.0 New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services. It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ... By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong. If you are looking for a monitoring / alerting solution, it's definitely worth checking out! Pros Application traces. Transaction level monitoring and alerting. Availability monitoring. Integration in other tools (Geckoboard). Cons None so far. Review Source Michael C. Lead Desk Technician Automotive Used the software for: 6-12 months ### "New Relic for Monitoring" January 17, 2019 5.0 Pros I LOVE how easy New Relic is for monitoring my system performance. Specifically the Insights portion of the software. For those of us that are non-technical, it is easy to set up a custom dashboard to show me graphs of the information I need to know at a moment's notice. Cons I am part of the team that monitors the traffic rather than connects everything. As a result, I have zero dislikes about the software, but am not tied to the back end processes. Review Source Jonathan S. Designer Design Used the software for: Less than 6 months ### "New Relic Offers Simple-to-Set-Up Server Monitoring" August 21, 2019 5.0 New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk. Pros I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard. Cons Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though. Alternatives considered [Papertrail](https://www.capterra.com/p/143882/Papertrail/) Reason for choosing New Relic New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with. Review Source Damon D. Engineering Manager Computer Software Used the software for: 2+ years ### "Must-have Tool for Site Monitoring" March 30, 2020 4.0 Pros New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support. Cons New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging. Review Source BD Ben D. CTO / Co-founder Used the software for: 2+ years ### "Can't live without it" December 12, 2016 5.0 New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business. Pros New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using. Cons We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn. Review Source Arpit S. SDET Computer Software Used the software for: 6-12 months ### "Powerful application monitoring tool" March 13, 2018 5.0 I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application. Pros You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production. You can deep dive in to the sluggish SQL queries and find out the culprit. You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers. It is very powerful and helps you in keeping the application in production up and running smoothly. Cons The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient. Review Source Rahul C. Lead Android Engineer Internet Used the software for: 1-2 years ### "A necessary tool to be aware of what's going on with your APIs" August 4, 2018 4.0 I'm using New Relic to track my API performance. Pros Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code. Cons The metrics can be confusing at first but blends in once you get a hang of it. Review Source VR Verified Reviewer CTO & co-founder Computer Software Used the software for: 2+ years ### "Profile your app in production" May 7, 2019 5.0 Pros NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance. Cons Too pricey for small teams and startups. Review Source JM Jeffrey M. Software Security Engineer Information Services Used the software for: 6-12 months ### "Amazing server and app reporting tools" May 22, 2018 5.0 Completely satisfied with this toolset. Pros Instant alerts on server issues. Performance testing may be performed with analysis of every service running on the environments. System uptime is being reported on daily with the toolset being most easy to use without slowing down performance. Training provided by new relic team was amazing, from our testers to engineers, everyone benefitted from understanding how to use the tool. We are currently running it on our UAT and Prod servers and the information gained has allowed an increase in performance via optimizations and a decrease in debugging. Cons Not many cons that i can mention. The tool has been a rather good addition to our tech stack. A strong machine is needed which can be costly if the server will be sitting in the cloud. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 6-12 months ### "New Relic One as a Software Engineer" May 16, 2022 5.0 Overall, New Relic One does a great job for real time monitoring and error aggregating. Pros The error reporting is very valuable. New Relic One allows for being able to see errors in real time in the case of an incident which helps resolves issues faster. Cons There was a period of time where the UI was being changed often. It could be frustrating to log in trying to resolve an issue and have to struggle to find the information in a new layout. Review Source Jose F. G. Director of Operations Internet Used the software for: 2+ years ### "The essential diagnostics tool for your software" October 5, 2019 5.0 We use this by default on almost every new web app we deploy and switch to the pro version once we're ready to optimize the performance of the app. Pros I love that it helps us debug ruby on rails software down to memory and cpu usage of specific lines of code. It helps identify bottlenecks and memory overflowing code. Cons The only drawback to this, is that it requires a very experienced team of developers to properly diagnose and understand what's going wrong with a piece of software. Review Source VR Verified Reviewer CEO Accounting Used the software for: 2+ years ### "Terrible business practises" October 23, 2019 1.0 Pros Nothing, we found the software useless and we want to cancel but can't. Cons We were bombarded with sales calls and signed up to a plan. The plan has auto-renewed each year without our consent. We now want to cancel the plan and they are asking us to pay leave them. The customer support is dreadful. We wait over 5 days for a response and then have to chase. Their priority is to make as much money as possible and don't care about the customer. Review Source VR Verified Reviewer Developer Computer Software Used the software for: 2+ years ### "Great insights platform for your SaaS application! " December 9, 2019 5.0 It's a great platform, but you have to pay more to get more. I wish more features were included in the lower packages. Pros I love the depth in which you can see the speeds of your software. Some of the data is extremely helpful tracking down bugs or performance issues Cons The dashboard is a little slow (although it is probably processing tons of data), You are limited to only see 24 hours at a time, and you have to pay to play. Review Source VR Verified Reviewer Consultor Computer Software Used the software for: 2+ years ### "Great APM software" October 3, 2018 5.0 Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers Pros Easy integration with servers, accurate data shown on dashboards. Nice interface very intuitive Tools options to narrow data and get real solutions Cons Cost per server, when using a redundant configuration over several providers, the amount can go very high Review Source KV Kevin V. Software Architect Internet Used the software for: 2+ years ### "Great application performance monitoring" April 10, 2018 4.0 Pros New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise. Cons The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive. Review Source VR Verified Reviewer Quality Assurance Engineer Financial Services Used the software for: 6-12 months ### "Live tool for troubleshooting and alerting" December 5, 2018 4.0 Pros New Relic provides a robust system monitoring platform with an easy to integrate API and good alerting tools. It is our go-to tool to monitor server usage and error tracking in production servers. Cons The UI could be improved as some of the features are difficult to set up and the information is not always easily interpreted. Review Source VR Verified Reviewer VP of Marketing Used the software for: 2+ years ### "Know what's really happening under the hood" June 22, 2018 4.0 Measure site speed. Identify when you have potential issues. Measure the impact of change. Pros You can track how your site performs over time and against established benchmarks. As things change, you can easily measure and visualize the impact. Cons Automated alerts are not very configurable and you cannot customize dashboards to combine different datasets to compare at a glance. Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "Fantastic" November 1, 2018 5.0 Pros Excellent breakdown of site transactions and tracing Provides great insight when troubleshooting performance issues. Flexible options for sending alerts according to each site's design, giving each site it's own set of expectations instead of 'one size' alerts. Cons Some of the settings and features can be tricky to find, so you really need to learn the UI. Review Source YH Yuko H. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Great server monitoring software " September 11, 2021 5.0 Overall, New Relic One is a great server monitoring software. It's great that you can be notified when server resources are low and that you can dig into logs when issues occur. Pros You can configure to monitor various servers, such as SQL servers, service fabric servers, and so on. You can zoom into a certain date and time, and see if the issue occurred because there was not enough CPU or memory. You can configute to be notified when CPU/memory goes below the amount you specified via email, mobile push notifications etc. Cons It took me sometime to figure out if the time displayed is our timezone or the server timezone. Review Source VR Verified Reviewer Software Engineer Used the software for: 6-12 months ### "In-depth monitoring with good integrations for web applications" March 9, 2018 5.0 Pros It aggregates trends in traffic, errors, and hooks into our alerting software to let our team know when something's wrong on our application. Cons Sometimes it feels like there's a lot going on on the UI - but once you learn your way around its features, you get more comfortable with what you're looking at. Review Source MP Manjeet P. Developer Information Technology and Services Used the software for: 1-2 years ### "Good product but has potential to be the best in market" October 11, 2022 4.0 Pros It is pretty easy to integrate with the cloud regardless of provider Cons Native app analytics could be mich better Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Review Source VR Verified Reviewer Devops Engineer Telecommunications Used the software for: 6-12 months ### "New relic " November 10, 2018 5.0 Pros New relic monitoring helps real time metrics with geographic traffic orientation and detailing of each and every components of the service calls helps in tracking and debugging any production issue Cons New relic is tough to understand initially , which is keybreKer for having the dashboards setup Review Source Shalinee S. Web UI Developer Information Technology and Services Used the software for: 1-2 years ### "Best thing to monitor your VM's health and usage" October 10, 2018 5.0 It is just great tool to manage your VM's health. Pros It is the best tool to monitor your VM's health, load, cpu usage, memory usage etc. It has lots of functionality, in a big infrastructure you can add your all of the VMs to it. You can filter VM by hostname and can easily see the memory, cpu usage etc. on UI. You can also check the root cause of load your machine like you can see which process is consuming the most of the cpu or memory. Cons I have been using this more than 1 year but didn't find any cons of this product. Review Source Elliott L. Developer Computer Software Used the software for: 2+ years ### "Amazing server monitoring software" October 18, 2018 5.0 Pros It gives you insanely detailed metrics about your application speed including error messages and counts, database queries, page load and server load. The graphs are extremely detailed and its usually a one liner in bash to get it installed. Cons Its prohibitively expensive and therefore only viable for huge projects. Review Source Malhar S. Sr. Software Developer Used the software for: 6-12 months ### "I've only used the trial so far but it has been great." August 9, 2017 5.0 Pros I'd been using new relic to monitor my multiple website performance, New relic is the simplest way to do so, also find any types of errors easily. Cons a bit pricey if you need it for many servers but overall i recommended this its value of money and save time to find errors Review Source Talk to a Capterra advisor for free and get results within 15 minutes.